2,646 Application Support Specialists jobs in Singapore

This role is responsible for providing Level 2 application support and technical assistance for application-related issues, as well as conducting daily service health monitoring, server maintenance, and resiliency improvements.

Key Responsibilities:

• Investigate, troubleshoot, and resolve application issues with minimal disruption to operations.
• Conduct root cause analysis and post-incident reviews to prevent recurrence of issues.
• Collaborate with Development and Infrastructure teams for complex issues.
• Evaluate and escalate unresolved or critical incidents to higher-level support teams and follow through to resolution.
• Provide regular status updates and progress reports to the Technical Lead/Manager.

Required Skills:

• Familiarity with Spring frameworks, Unix shell scripting, RedHat Ansible, and experience with AWS services.
• Proficient in Java, J2EE/JEE, Oracle, SQL/PLSQL, RESTful APIs, and solid understanding of the Software Development Life Cycle (SDLC).

Qualifications:

• Bachelor's Degree in Computer Science or related certifications.
• Minimum of 3 years of hands-on experience with Java, J2EE/JEE, Oracle, SQL/PLSQL, and other relevant technologies.

Working Conditions:

The ideal candidate will be able to work effectively in a team environment and possess excellent communication skills.

Job Title: Application Support Analyst

Job Summary: We are seeking a skilled Application Support Analyst to join our team. As an Application Support Analyst, you will be responsible for providing technical support and troubleshooting for our corporate IT applications.

Responsibilities:

• Provide technical support and troubleshooting for our corporate IT applications;
• Handle user interactions via phone, chat, and support ticketing tools;
• Analyze and resolve incidents, service requests, and problems;
• Escalate issues to L3 application or infrastructure teams when needed;
• Monitor daily/monthly scheduled jobs and support batch activities;
• Coordinate with project, infrastructure, and production teams to manage requests and tasks;
• Maintain detailed reporting on tickets and operational metrics (daily/weekly/monthly);
• Learn and adapt to new tools and technologies used in the support environment;
• Ensure adherence to IT standards, procedures, and shift schedules;

Requirements:

• Minimum 4 years of experience in application support or development;
• Strong analytical, logical, and problem-solving abilities;
• Experience with scripting/programming such as PowerShell, C#, Java;
• Familiarity with DevOps pipeline tools: Jenkins, JIRA, Nexus, TFS;
• Good understanding of deployment processes and production pipelines;
• Excellent verbal and written communication skills;
• Willingness to work in rotational shifts (Asia and EMEA), weekends, and on-call duties;

Desirable Qualifications:

• Basic knowledge of application servers and IT production environments;
• Experience in the financial or regulated industry;
• Certifications in ITIL or Cybersecurity;
• Scripting or automation skills for process improvement.

Benefits:

• Opportunity to work with a fast-paced, multicultural IT environment;
• Chance to learn and adapt to new tools and technologies;
• Professional growth and development opportunities;
• Competitive compensation package.

**Job Summary:**

The Application Support Specialist plays a pivotal role in delivering high-quality technical and functional application support to a diverse portfolio of Corporate IT and Security applications.

**Key Responsibilities:**

• Provide comprehensive Level 1 and Level 2 application support to users, ensuring timely resolution of issues.
• Analyze and manage incidents/problems/requests with attention to detail and precision.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently, driving business outcomes.
• Redirect complex issues to Level 3 application or infrastructure teams for expert resolution.
• Supervise and monitor daily and monthly tasks, fostering productivity and efficiency.
• Handle user requests by working closely with project, infrastructure, and production teams, promoting seamless collaboration.
• Process and issue daily, weekly, and monthly reporting on data and tickets, providing valuable insights.

**Requirements:**

• Bachelor's degree in computer science or related field.
• Minimum 4+ years of experience in supporting or developing applications, with a proven track record of success.
• Fundamental knowledge of application servers, enabling efficient troubleshooting.
• Basic knowledge of scripting/programming languages (PowerShell, C#, Java), facilitating effective problem-solving.
• Understanding of IT Production environment and deployment process/pipelines, ensuring smooth operations.
• Experience in administering DEVOps pipeline technologies (Jenkins, JIRA, Nexus, TFS), streamlining development processes.

Job role
Provide application development and administration of enterprise systems.
Handle user support calls, perform first and second level troubleshooting, diagnose application related issues and escalate to vendor for resolution.
Involve in testing of pre-release applications, related software and tools.
Participate in implementation projects and provide post-implementation support.
Plan and liaise with vendors in project implementation, application testing, support application patches and upgrades.
Any other tasks assigned by your superior.
Requirements
A recognise degree/diploma in IT.
Minimum 3 years of experience in application support and hands-on application implementation.
Experience in deploying workflow and automation solutions.
Proven expertise in Nintex NAC, Microsoft SharePoint, Microsoft Power Automate.
Proficient in SQL with knowledge in HTML and Java.
Self-motivated with excellent interpersonal and communication skills
Good team player with ability to work with people from all levels.
Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.
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Join us to apply for the
Application Support Specialist
role at
Cartrack .
Job Summary
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries. We are looking for an
Application Support Specialist
to join our team. Our teams are collaborative, vibrant, and fast-growing. All team members are empowered to influence our business with ideas that drive innovation and efficiency.
Responsibilities
Troubleshoot and resolve technical issues related to hardware, software, and networking.
Install and configure hardware and software applications.
Monitor and maintain Cartrack applications and systems to ensure their smooth functioning.
Collaborate with global teams to implement and maintain IT projects.
Document technical procedures, user manuals, and FAQs.
Provide technical support for IT-related matters or issues.
Train users on the use of Cartrack applications and hardware.
Continuously update technical knowledge and skills.
Requirements
Higher Nitec/Diploma/Bachelor in Computer/Electronic Engineering, Telecommunication, Automotive Engineering, or related discipline.
Entry-level applicants are welcome.
Proficient in written and spoken English to handle customer queries.
A pleasant personality with high motivation and enthusiasm.
Ability to work independently and as part of a team.
Willingness to work outside regular business hours as required.
Additional Information
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
This job posting is active and not expired.
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StarVision
is a home grown multi-national software Company with an established track record with MNCs as well as government agencies. We provide opportunities to aspiring individuals to explore and deploy his/her great ideas to an exciting and dynamic end user environment.
We are looking for individuals with strong entrepreneurial flair to join our collaborative team in exploring the new challenging environment in our digital landscape.
At
Starvision , we focus on mainstream mobile e-business solutions based on forefront technologies, workflow engine and web-based applications for the various industries. Competent, committed and innovative professionals with excellent drive and communication skills are welcome to be part of our team to grow together with us.
Job Description:
Provide Pre-Sales and After Sales Supports on the Products developed by the Company
Provide Good Support and Training to Customers on the usage of Application Systems developed and Implemented by the Company
Provide Support and act as an Associate Consultant for the Implementation of Application Software System to new Customers.
Provide 1st line technical support, diagnosis of the problem reported by customer and fix issues if possible. Otherwise file Problem issues ticket with detailed descriptions for bugs fixing by developer.
Support team members in the continuous effort to enhance and upgrade existing Applications to support changes in the business environment
Assist in project management, product development, implementation, testing, support and maintenance of software applications
Meet performance (SMART) goals and objectives set by upper management
Report on the progress of goals and objectives
Monitor performance progress with management
Qualifications & Experience:
Diploma,Higher NITEC or equivalent in Finance, Information technology, Computer Studies
Ability to respond rapidly and professionally to problems originating from customers
Possess strong analytical and problem solving skills with excellent communication skills
Ability to work independently with minimum supervision
Knowledge in Financial Accounting, MS .net or SQL environment an added advantage
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ASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 35 years with 10,000 passionate experts in 22 countries throughout Europe, APAC, Middle East and the Americas
Currently, we are looking for
Application Support
which would be based in Singapore
Responsibilities and requirements:
Resolve incidents impacting users swiftly and efficiently
Thorough investigation and communication throughout the incident lifecycle
Proactive identification of workarounds
Effective coordination of stakeholders during significant incidents
Clear and timely communication to users, senior management, and other IT stakeholders
Escalating requests when necessary while remaining the primary point of contact for the user
Drive sustainable solutions to prevent recurring issues
Identifying root causes of incidents and defining remediation actions
Proposing solutions such as feature development, automation, or online help updates for recurring requests
Serve as the primary communication channel between IT and stakeholders
Potential involvement in complementary tasks such as testing or business analysis
Follow CMI Run processes, standards, and recommendations provided by the Run Control Tower, actively contributing to their improvement
Skills
Good knowledge in SQL, UNIX platform
Experience in scripting languages such as Python, Shell script and PowerShell
Knowledge of DevOps tools & technologies like GitLab, Ansible, Jenkins, Elastic Search, Grafana, Prometheus, Kibana, Control-M, KAFKA, Confluence, Jira, and MQ Series
Experience with Docker/Kubernetes
Knowledge of Cloud platforms and services
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Information Technology
Industries IT Services and IT Consulting
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• Provide software application support, troubleshooting and bug fixing related to maintained Software Applications.
• Implement application enhancements as required.
• Communicate with end-users, customer IT teams and support engineers from other vendors to understand production issues and advise on solutions.
• Resolve incidents and recover services within contractual Service Level Agreement (SLA) requirements.
• Collaborate with the support team and Service Delivery Manager to rectify production issues.
• Document and track incidents, providing regular progress updates.
• Coordinate system maintenance and upgrade activities, including monthly maintenance, patching, hotfix testing and deployments.
• Perform impact analysis and post-installation verification testing on OS patches/updates and software deployments.

Requirements:

• Bachelor's degree in Computer Science or a related field with at least 1 year of experience in software application development.
• Hands-on experience with Java, PHP, Python, C# .Net, SQL/ PLSQL, APIs (RESTful and SOAP) and shell scripting.
• Proficient in database management (SQL Server, MySQL and Microsoft Access), operational systems (LINUX and Windows Server), Application Servers (Apache Tomcat, WAMP and WebSphere).
• Excellent communication skills (verbal, interpersonal, written) and strong troubleshooting abilities.
• Proven experience in application support and user query management.
• Strong problem-solving skills with a commitment to a zero-defect mindset.
• Must be a team player with fast learning skills.
• Must be able to work in shifts to provide 24/7 onsite support.

System & Application

• Define / improve IT Systems and Applications strategy and architecture for each project assigned.

• Research and evaluate emerging technologies, applications and software.

• Assess vendors and develop test strategies for new applications and software.

• Troubleshoot software issues related to internal IT systems.

• Maintain essential IT systems and applications.

• Lead IT projects, including the design and deployment of new IT systems and services.

• Oversee and determine timeframes for major IT projects including system updates, upgrades, migrations and outages.

Policy and Process Management

• Initiate, coordinate, and enforce systems, policies and procedural requirements.

3rd Party Systems

• Point of contact and support any software and application issues.

• Monitor the project progression and provide timely updates to reporting.

Others

• Any other ad-hoc duties as required by the company from time to time.

Requirements

• Degree holder in Information Technology or equivalent with 5-7 years of experience

• 5 years of experience in software system design, development, or maintenance & 5 years of experience in project management

• SQL Server, SQL Database, Power Automate, Power BI, Web programming, Software Development Life Cycle

• Certification in ITIL or PMP

• Meticulous and detailed.

• Self-motivated.

• Good communication and interpersonal skills.

• Very strong project management & analytical skills.

• Good organizational skills with the flexibility to adapt to changes.

• Ability to work under stress and manage multiple tasks.

• Able to support live operations as required.