309 Application Maintenance jobs in Singapore

We are seeking a highly motivated and experienced AMS Lead to oversee the Application Maintenance and Support (AMS) operations for multiple CRM projects in the banking domain, built on Microsoft Dynamics 365. The ideal candidate will be responsible for ensuring the stability, performance, and ongoing enhancement of CRM systems that support core banking operations. This role requires expertise in Microsoft Dynamics CRM, a deep understanding of banking business processes, and a proven track record of leading cross-functional onshore/offshore support teams.

AMS Delivery & Operations

• Lead day-to-day AMS operations for multiple Microsoft Dynamics CRM applications across business units.
• Ensure timely resolution of incidents, service requests, changes, and problem tickets per agreed SLAs.
• Manage environment stability, application health checks, and capacity planning for Dynamics CRM systems.

Client & Stakeholder Management

• Act as the primary point of contact for stakeholders across business and IT for all AMS-related matters.
• Lead regular service reviews, incident trend analysis, and performance reporting with key stakeholders.
• Collaborate with CRM functional leads, business analysts, and development teams to support business objectives.

Team & Vendor Coordination

• Lead and manage onsite/offshore support teams, ensuring effective handovers, communication, and workload distribution.
• Coordinate with third-party vendors and partners involved in Dynamics CRM operations or integrations.

Continuous Improvement & Enhancements

• Identify improvement areas in service delivery, automation, ticket reduction, and root cause elimination.
• Lead minor enhancements, CRs, and optimization projects in coordination with business and technical teams.
• Ensure proper documentation, knowledge base updates, and adherence to governance frameworks.

Job Qualifications:

• Degree in Computer Science, Information Systems, or a related field.
• 7+ years of experience in IT with at least 3 years in an AMS leadership role.
• Solid hands-on knowledge of Microsoft Dynamics 365 CRM (Customer Engagement), including modules like sales and customer service.
• Experience working in the banking or financial services domain is required.
• Excellent understanding of ITIL processes and AMS best practices.
• Proven experience managing support for integrations with core banking systems, third-party apps, and data services.
• Excellent stakeholder engagement, communication, and team leadership skills.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with | Personnel Reg No.: R | EA License: 02C3423

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Job Opportunity:

Are you a highly skilled and experienced technology leader looking for a new challenge? We are seeking an accomplished Application Maintenance Support Lead to oversee the maintenance and support of multiple CRM systems built on Microsoft Dynamics 365. The ideal candidate will be responsible for ensuring the stability, performance, and ongoing enhancement of CRM systems that support core banking operations.

• Lead day-to-day maintenance and support operations for multiple Microsoft Dynamics CRM applications across business units.
• Ensure timely resolution of incidents, service requests, changes, and problem tickets per agreed SLAs.
• Manage environment stability, application health checks, and capacity planning for Dynamics CRM systems.

• Act as the primary point of contact for stakeholders across business and IT for all maintenance and support-related matters.
• Lead regular service reviews, incident trend analysis, and performance reporting with key stakeholders.
• Collaborate with CRM functional leads, business analysts, and development teams to support business objectives.

• Lead and manage onsite/offshore support teams, ensuring effective handovers, communication, and workload distribution.
• Coordinate with third-party vendors and partners involved in Dynamics CRM operations or integrations.

• Identify improvement areas in service delivery, automation, ticket reduction, and root cause elimination.
• Lead minor enhancements, CRs, and optimization projects in coordination with business and technical teams.
• Ensure proper documentation, knowledge base updates, and adherence to governance frameworks.

Requirements:

• Degree in Computer Science, Information Systems, or a related field.
• 7+ years of experience in IT with at least 3 years in an AMS leadership role.
• Solid hands-on knowledge of Microsoft Dynamics 365 CRM (Customer Engagement), including modules like sales and customer service.
• Experience working in the banking or financial services domain is required.
• Excellent understanding of ITIL processes and AMS best practices.
• Proven experience managing support for integrations with core banking systems, third-party apps, and data services.
• Excellent stakeholder engagement, communication, and team leadership skills.

We value your privacy and all communication will be treated with confidentiality. Please prepare your updated profile and get in touch.

We are seeking an experienced and highly motivated individual to oversee the Application Maintenance and Support (AMS) operations for multiple Microsoft Dynamics 365 CRM projects within the banking sector.

This role is responsible for ensuring the stability, performance, and continuous enhancement of CRM platforms that support critical banking functions.

• Manage day-to-day AMS operations for multiple Microsoft Dynamics CRM applications.
• Oversee incident resolution, service requests, change tickets, and problem management in line with Service Level Agreements.
• Lead environment stability, capacity planning, and application health checks.

• Proven experience leading cross-functional teams in an AMS leadership role.
• Deep expertise in Dynamics 365 CRM, strong understanding of banking processes, and excellent communication skills.
• Bachelor's Degree in Computer Science, Information Systems, or equivalent.
• 7+ years of IT experience, including minimum 3 years in an AMS leadership role.

• Opportunity to lead AMS delivery for mission-critical CRM platforms in the banking domain.
• Collaborate with cross-functional and regional teams to drive operational excellence.
• Contribute to automation and continuous enhancements.

Morgan McKinley is hiring for a highly motivated and experienced Application Maintenance & Management Lead to oversee the Application Maintenance and Support (AMS) operations for multiple CRM projects in the banking domain, built on Microsoft Dynamics 365.

This role requires strong expertise in Microsoft Dynamics CRM, a deep understanding of banking business processes, and a proven track record of leading cross-functional onshore/offshore support teams

Job Responsibilities:

• Manage daily operations for multiple Dynamics CRM applications, ensuring timely incident resolution and system stability.
• Act as the primary liaison for stakeholders, providing regular updates and performance reports.
• Lead support teams (onsite/offshore) and coordinate with third-party vendors.
• Identify areas for process improvement, automation, and system enhancements.
• Oversee minor changes, optimizations, and documentation to ensure best practices and governance.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Over 7 years of IT experience, with at least 3 years in a leadership role within Application Maintenance & Management.
• Hands-on expertise in Microsoft Dynamics 365 CRM (Customer Engagement), including Sales and Customer Service modules.
• Prior experience in the banking or financial services industry is essential.
• Solid knowledge of ITIL frameworks and AMS best practices.
• Demonstrated success in supporting integrations with core banking systems, third-party applications, and data services.
• Strong stakeholder management, excellent communication skills, and proven team leadership.

Interested candidates may apply through the application system or send it to sg- Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Koh Boon Sien

EA Licence No: 11C5502

EA Registration No. R

Lead Engineer - Cloud and Application Maintenance (Cluster Office)
The Lead Engineer role at Synapxe focuses on developing and designing system/data product solutions to improve business efficiency and productivity. The candidate initiates studies of client business processes and IT requirements, analyzes feasibility of new systems or enhancements, and collaborates with stakeholders to optimize workloads and security.
Position Overview
The Lead Engineer develops and designs system/data product solutions with the purpose of improving business efficiency and productivity. The candidate initiates the study and research of client business processes and requirements, information technology requirements, procedures or problems according to business needs. The candidate analyses the feasibility of new systems and/or enhancements to existing systems.
Role & Responsibilities
Manage and optimize the performance, availability, and security of application containers hosted on cloud platforms; assess new capabilities and advise stakeholders on workload optimization.
Automate and improve the process of software delivery to enhance collaboration between application implementation and IT operations.
Coordinate and execute application releases, considering dependencies, timelines, and business objectives.
Identify and manage risks associated with releases, ensuring that releases are rolled out smoothly and coordinating rollback procedures if necessary.
Optimize system performance and scalability, ensuring that applications’ containers can handle varying workloads and implementing monitoring, incident response, and reliability best practices.
Evaluate, select, and integrate services or tools (e.g., AppStream) to enhance the efficiency and security of client services.
Collaborate with security specialists and compliance officers to identify and address potential security risks in the deployment and operation of application containers.
Plan and manage budgets for cloud resources in collaboration with business stakeholders.
Requirements
3-5 years of relevant experience in cloud technologies, ideally AWS; a degree in IT or a related discipline.
Strong communication and collaboration skills to work across multiple teams.
Passion for security and a continuous improvement mindset to deliver greater value to stakeholders.
Apply
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Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: IT Services and IT Consulting
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Overview
Morgan McKinley is hiring for a highly motivated and experienced
Application Maintenance & Management Lead
to oversee the Application Maintenance and Support (AMS) operations for multiple CRM projects in the banking domain, built on Microsoft Dynamics 365.
This role requires strong expertise in Microsoft Dynamics CRM, a deep understanding of banking business processes, and a proven track record of leading cross-functional onshore/offshore support teams.
Responsibilities
Manage daily operations for multiple Dynamics CRM applications, ensuring timely incident resolution and system stability.
Act as the primary liaison for stakeholders, providing regular updates and performance reports.
Lead support teams (onsite/offshore) and coordinate with third-party vendors.
Identify areas for process improvement, automation, and system enhancements.
Oversee minor changes, optimizations, and documentation to ensure best practices and governance.
Qualifications
Bachelor's degree in Computer Science, Information Systems, or related field.
Over 7 years of IT experience, with at least 3 years in a leadership role within Application Maintenance & Management.
Hands-on expertise in Microsoft Dynamics 365 CRM (Customer Engagement), including Sales and Customer Service modules.
Prior experience in the banking or financial services industry is essential.
Solid knowledge of ITIL frameworks and AMS best practices.
Demonstrated success in supporting integrations with core banking systems, third-party applications, and data services.
Strong stakeholder management, excellent communication skills, and proven team leadership.
Interested candidates may apply through the application system or send it to Shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at
. You acknowledge that you have read, understood, and agree with the Privacy Policy.
Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R
#J-18808-Ljbffr

As a Software Technical Support for level 1, you must have a passion for listening and interacting with people and technology. You desire to deliver a great customer experience where you will fit right in with our team, who aims to ensure that every customer is a happy one at DL ideas.

Job Description:

· Provide aftersales Software technical support;

· Diagnose, troubleshoot and resolve common issues raised by customers;

· Escalate urgent or critical issues to programmer team;

· Handle inbound call, WhatsApp chat group and emails from customers;

· Handle customer queries and requests and explain as layman's term;

· Takes ownership of customer issues reported and seeing problems through resolution;

· Maintain ticket updates and provide timely updates to customers;

· Maintain and contribute to the Knowledge Bank used by the Technical Support team;

· Prepare user manual for customers;

· Aggregate and provide key customer insights and serve as a liaison between customers and Software Engineering/Product Development team;

· Able to pick up IT-related skill set that will be useful;

· Complete assigned tasks in a timely manner to meet expected turnaround time.

Requirements:

· At least Professional Certificate/NITEC in Computer Science/Information Technology or equivalent;

· Experienced in providing Software technical support for web applications as Tier/ Level 1;

· Responsible and strong attention to detail;

· Polite and Customer service-oriented;

· Good communication skills using English to customers as well as colleagues;

Rewards & Benefits

· Annual Leave, Medical Leave, Attendance Incentive

· Friendly working environment

· Remuneration: attractive salary package (Negotiable based on experience)

· 5 days working week

· Reward will be given based on performance

We are a result-orientated company. To us, delivering work on time and accurately is the most important key to valuing an employee. We are looking for energetic and committed personnel who are self-motivated and willing to learn. We want the employees to grow together with the company.

If you would like to apply for this position, please kindly send your CV with the following information to :

• Reason for leaving your current job

• Last drawn salary and expected salary

• Notice period

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Business

Our Unmanned & Integrated Systems business offers holistic solutions in system engineering and integration. We pioneer maritime robotics and autonomy solutions, provide system integration for complex naval and island air defence System-of-Systems (SoS), and take care of the operation and maintenance of Command, Control, Communications, Computers Intelligence (C4I) systems. We cater to the needs of Defence, Public Safety & Security, and Commercial clients worldwide, providing seamless and innovative services that redefine possibilities.

Together, We Can Make A Significant Impact

As an experienced Assistant / Application Software Support Manager (ASM/SSM) , you will be responsible to support hardware, software applications and middleware applications used in meteorological industry. You will be involved in daily meteorological applications support, rectification, installation, change request and upgrading of the application systems, mentoring the applications support team to ensure that issues are rectified on time and meet the desired Service Level Agreement. You will engage with customers of all levels, as well as working as part of the Software team.

Be Part of Our Success

• Provide level 2 and Level 3 application support, liaise with level 1 support teams within the company.
• Communicate with end users and customer's IT team to understand the production issues and advise them the solution.
• Resolve the incidents and recover services within contractual Service Level Agreement (SLA) requirements. Provide on-call standby support for primary application maintenance.
• Work with level 3 support teams and vendors to rectify issues.
• Document and track incidents and provide regular progress updates.
• Coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching, hotfix testing and deployments.
• Perform application sanity test after OS updates and Software updates.
• Review and update project documentation in accordance to company QMS processes.

Qualities We Value

• Knowledge in Computer Science, Computer Engineering or equivalent.
• At least 3 years' experience in meteorological application support and operations.
• Good understanding of IT technologies and methodologies
• Good track record in managing business users and working with other support teams.
• Strong analytical skills and ability to work independently.
• Must have strong troubleshooting skill and able to read & analyse the application, script and database logs
• Experience in Docker, Microservices and meteorological platform knowledge are added advantage.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
• Meaningful work and projects that make a difference in people's lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Location: Ang Mo Kio

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Business

Our Unmanned & Integrated Systems business offers holistic solutions in system engineering and integration. We pioneer maritime robotics and autonomy solutions, provide system integration for complex naval and island air defence System-of-Systems (SoS), and take care of the operation and maintenance of Command, Control, Communications, Computers Intelligence (C4I) systems. We cater to the needs of Defence, Public Safety & Security, and Commercial clients worldwide, providing seamless and innovative services that redefine possibilities.

Together, We Can Make A Significant Impact

As an experienced Assistant / Application Software Support Manager (ASM/SSM), you will be responsible to support hardware, software applications and middleware applications used in meteorological industry. You will be involved in daily meteorological applications support, rectification, installation, change request and upgrading of the application systems, mentoring the applications support team to ensure that issues are rectified on time and meet the desired Service Level Agreement. You will engage with customers of all levels, as well as working as part of the Software team.

Be Part of Our Success

• Provide level 2 and Level 3 application support, liaise with level 1 support teams within the company.
• Communicate with end users and customer's IT team to understand the production issues and advise them the solution.
• Resolve the incidents and recover services within contractual Service Level Agreement (SLA) requirements. Provide on-call standby support for primary application maintenance.
• Work with level 3 support teams and vendors to rectify issues.
• Document and track incidents and provide regular progress updates.
• Coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching, hotfix testing and deployments.
• Perform application sanity test after OS updates and Software updates.
• Review and update project documentation in accordance to company QMS processes.

Qualities We Value

• Knowledge in Computer Science, Computer Engineering or equivalent.
• At least 3 years' experience in meteorological application support and operations.
• Good understanding of IT technologies and methodologies
• Good track record in managing business users and working with other support teams.
• Strong analytical skills and ability to work independently.
• Must have strong troubleshooting skill and able to read & analyse the application, script and database logs
• Experience in Docker, Microservices and meteorological platform knowledge are added advantage.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
• Meaningful work and projects that make a difference in people's lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Location: Ang Mo Kio