1,278 Application Engineer jobs in Singapore
Application Support Engineer
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Job description
Provide Development support to Software development community across the organization by managing, maintaining, and troubleshooting internal software application and tooling.
Roles and responsibilities
Respond to and triage support questions and support requests from engineers
Extract relevant information from log files and other sources to debug, identify owners or root causes
Write basic tools and test cases to improve the speed and quality of support
Work with technical writers to improve documentation in areas covered by support
Produce reports for leadership with data on performance of the program
Provide insights and suggestions on product development and the product roadmap; contribute to product development.
Manage and escalate engineers' support queries, using advanced data tools for in-depth analysis to quickly identify and resolve issues, enhancing ML model development cycles.
Develop debugging scripts and documentation to automate and speed up responses, and provide actionable feedback to the engineering team.
Required Skills
1) Hands on experience(2-3) years on software programming with Python developing small or medium sized application. Ruby knowledge is add on and preferred.
2) Experience with at least one front end web technologies. PHP preferred.
3) Hands on experience(2-3) years on Databases, Linux.
4) Relevant Application support / Dev support experience would be a plus.
5) Basic knowledge of AI integration with business applications is preferred.
Job Type: Contract
Contract length: 12 months
Experience:
- Python: 2 years (Required)
- PHP: 1 year (Required)
- Databases: 2 years (Required)
- Linux: 1 year (Required)
- Application support : 2 years (Required)
- Frontend technology: 1 year (Required)
- Java: 1 year (Required)
Application Support Engineer
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Key Responsibilities:
- Provide Level 2/Level 3 support for AMH (Alliance Messaging Hub) and related payment systems.
- Monitor message flows and application performance; proactively identify and resolve issues to minimize downtime.
- Perform daily health checks, system monitoring, and operational validations for AMH components.
- Troubleshoot and resolve SWIFTNet, XML, FIN, and ISO20022 message-related incidents.
- Analyze application logs, identify root causes, and perform system restarts or configuration changes as required.
- Deploy patches, hotfixes, and configuration updates in coordination with release and infrastructure teams.
- Support incident management, problem management, and change management processes adhering to ITIL standards.
- Liaise with internal stakeholders (business operations, developers, infrastructure) for issue resolution and improvements.
- Maintain up-to-date documentation on system configurations, incident resolutions, and operational procedures.
- Participate in weekend or after-hours support rotation when required (production support model).
- 3+ years of hands-on experience in application support (L2/L3) for financial or payment systems.
- Strong experience with AMH (Alliance Messaging Hub) and SWIFTNet operations.
- Good understanding of SWIFT messaging standards — FIN, XML, ISO20022, and related schemas.
- Proficiency in Linux/Unix environments — scripting (Shell, Bash, etc.) and log analysis.
- Experience in troubleshooting application and integration issues in payment or messaging systems.
- Familiarity with change management, incident, and problem management processes (ITIL framework).
- Strong analytical and problem-solving skills, attention to detail, and ability to work under pressure.
- Excellent communication skills and ability to work effectively with cross-functional teams.
Application Support Engineer
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Who We Are
Build. Scale. Sustain.
PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.
- We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +500 experts from +50 nationalities)
- We are robust and resilient (100% independent and 0 debt)
- We are entrepreneurs and passionate experts : We invest in what we genuinely believe and work as a collective intelligence
- We are positive, courageous, caring, doers and committed to excellence
We are seeking an experienced DevOps Engineer to join our growing managed services team. In this role, you will be responsible for supporting and maintaining cloud infrastructure for our diverse client portfolio while ensuring high availability, security, and performance across multi-cloud and hybrid environments.
Key ResponsibilitiesInfrastructure Management
- Support and maintain cloud infrastructure across Azure (primary), AWS, and on-premises environments for multiple clients
- Monitor system performance, troubleshoot issues, and implement solutions to ensure optimal uptime and performance
- Manage and optimize infrastructure costs while maintaining service quality
- Implement and maintain backup, disaster recovery, and business continuity strategies
- Design, implement, and maintain CI/CD pipelines using GitHub Actions and GitLab CI/CD
- Automate deployment processes and improve development workflow efficiency
- Ensure security best practices are integrated throughout the CI/CD pipeline
- Troubleshoot and optimize existing pipeline performance
- Develop and maintain infrastructure using Terraform for consistent, repeatable deployments
- Create and manage CloudFormation/CDK templates for AWS resources (preferred)
- Version control infrastructure code and implement proper change management processes
- Document infrastructure configurations and maintain architectural diagrams
- Collaborate with clients and internal teams to design scalable, secure cloud solutions
- Participate in architecture reviews and provide technical recommendations
- Research and evaluate new technologies and services to improve client offerings
- Contribute to infrastructure standards and best practices development
- Provide technical support and guidance to clients on infrastructure-related matters
- Participate in client meetings and technical discussions as needed
- Create and maintain documentation for client environments
- Ensure SLA compliance and communicate effectively about service status
Technical Skills
- Cloud Platforms : Strong experience with Microsoft Azure (primary focus), working knowledge of AWS
- Infrastructure as Code : Proficiency with Terraform for multi-cloud deployments
- CI/CD : Hands-on experience with GitHub Actions and GitLab CI/CD pipelines
- On-Premises : Experience managing traditional infrastructure and hybrid cloud environments
- Operating Systems : Proficiency with Linux and Windows server administration
- Networking : Understanding of cloud networking, VPNs, load balancing, and security groups
- Monitoring & Logging : Experience with monitoring tools and log management systems
- 3+ years of experience in DevOps, cloud infrastructure, or similar role
- Experience managing infrastructure for multiple clients or environments
- Proven track record of implementing automation and improving operational efficiency
- Experience with incident response and troubleshooting in production environments
- Strong problem-solving and analytical thinking abilities
- Excellent communication skills for client interactions and team collaboration
- Ability to work independently and manage multiple priorities
- Detail-oriented with strong documentation practices
- Customer service mindset with focus on client satisfaction
- Containerization : Knowledge of Docker, Kubernetes, Helm, and container orchestration
- Configuration Management : Experience with Ansible, Puppet, or Chef
- Security : Understanding of cloud security best practices and compliance frameworks
- Certifications : Azure certifications (Azure Administrator, DevOps Engineer Expert), AWS certifications, or Terraform certifications
- Scripting : Proficiency in PowerShell, Bash, Python, or other automation languages
- Database Management : Experience with cloud databases and backup strategies
- Agile/DevOps Culture : Experience working in Agile development environments
More About PALO IT
We're eager to adapt to change, learn from our experiences and move to meet our planet's urgent needs. We are continuously taking action to:
- Become a climate net-zero company
- Deliver projects with a positive impact
- Train 100% of our workforce on impact
- Achieve B Corp certification among all our offices across the globe
- Continuously measure & improve employee happiness
Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.
What We Offer
- Stimulating working environments
- Unique career path
- International mobility
- Internal R&D projects
- Knowledge sharing
- Personalised training
- Entrepreneurship & intrapreneurship
For more on our team culture and benefits, check out our careers page .
PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.
Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.
Your personal data will be processed for the purposes of managing Palo-IT's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.
Please consult our Privacy Notice ) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.
Application Support Engineer
Posted today
Job Viewed
Job Description
Who We Are
Build. Scale. Sustain.
PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.
- We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +500 experts from +50 nationalities)
- We are robust and resilient (100% independent and 0 debt)
- We are entrepreneurs and passionate experts : We invest in what we genuinely believe and work as a collective intelligence
- We are positive, courageous, caring, doers and committed to excellence
We are seeking an experienced Data Engineer to join our managed services team, where you'll play a critical role in supporting and maintaining data platforms for our diverse client portfolio. This position offers the opportunity to work with cutting-edge cloud technologies while solving complex data challenges across multiple industries.
Key ResponsibilitiesData Platform Management
- Support and maintain data platforms for multiple clients across Azure, Microsoft Fabric, and other cloud environments
- Manage and optimize on-premise data platform solutions
- Ensure high availability, performance, and security of client data infrastructure
- Monitor platform health and proactively address potential issues
- Design, build, and maintain robust data pipelines for ETL/ELT processes
- Implement real-time and batch data processing solutions
- Optimize data flows for performance and cost-effectiveness
- Troubleshoot and resolve pipeline issues to ensure reliable data delivery
- Collaborate With DevOps to create and maintain infrastructure using Terraform for scalable, repeatable deployments
- Manage cloud resources and infrastructure provisioning across multiple client environments
- Implement infrastructure best practices for security, monitoring, and disaster recovery
- Collaborate with DevOps to establish CI/CD pipelines for data infrastructure
- Work directly with clients to understand their data requirements and business objectives
- Provide technical expertise and recommendations for data architecture improvements
- Document solutions and maintain comprehensive technical documentation
- Participate in client meetings and technical reviews
Technical Skills
- Cloud Platforms : Strong experience with Microsoft Azure services (Data Factory, Synapse, Azure SQL, Storage Accounts, etc.)
- Microsoft Fabric : Hands-on experience with Microsoft Fabric components and capabilities
- Infrastructure as Code : Proficiency in Terraform for infrastructure provisioning and management is a plus
- Data Engineering : 5+ years of experience building and maintaining data pipelines
- Programming : Strong skills in Python, SQL, and PowerShell/Bash scripting
- On-Premise Systems : Experience with traditional data platforms and hybrid cloud architectures
- Azure Data Services (Data Factory, Synapse Analytics, Databricks, Event Hubs)
- Microsoft Fabric
- Database technologies (SQL Server, PostgreSQL, NoSQL databases)
- Data integration tools and methodologies
- Multi-cloud environments (AWS, GCP experience is a plus)
- Strong problem-solving and analytical thinking abilities
- Excellent communication skills for client-facing interactions
- Experience working in a managed services or consulting environment
- Ability to manage multiple client projects simultaneously
- Strong documentation and knowledge-sharing practices
- Bachelor's degree in Computer Science, Engineering, or related field
- Azure certifications (Azure Fabric/Data Engineer Associate, Azure Solutions Architect)
- Experience with containerization technologies (Docker, Kubernetes)
- Knowledge of data governance and compliance frameworks
- Familiarity with monitoring and observability tools (Azure Monitor, Grafana, etc.)
- Experience with agile development methodologies
More About PALO IT
We're eager to adapt to change, learn from our experiences and move to meet our planet's urgent needs. We are continuously taking action to:
- Become a climate net-zero company
- Deliver projects with a positive impact
- Train 100% of our workforce on impact
- Achieve B Corp certification among all our offices across the globe
- Continuously measure & improve employee happiness
Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.
What We Offer
- Stimulating working environments
- Unique career path
- International mobility
- Internal R&D projects
- Knowledge sharing
- Personalised training
- Entrepreneurship & intrapreneurship
For more on our team culture and benefits, check out our careers page .
PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.
Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.
Your personal data will be processed for the purposes of managing Palo-IT's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.
Please consult our Privacy Notice ) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.
Application Support Engineer
Posted today
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Job Description
About Us:
We develop comprehensive software products and solutions ranging from IT consultancy to infrastructure and hardware setup to optimise customers' experiences. To establish ourselves as a leading provider of applications and healthcare support services for the Asian market, and partner healthcare customers to build a safe medical environment for all.
We are driven by our group philosophy as defined below:
Provide the best to our customers through a service-oriented culture
Create new value through innovation
Realise greater possibilities through advanced technology
Roles and Responsibilities:
- Responsible for providing technical assistance and support related to applications system, software, hardware issues
- Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution
- Provide technical assistance and support for incoming queries and issues related to applications system, software, hardware issues
- Respond to queries either in person or over the phone
- Write training manuals
- Maintain daily performance of computer systems
- Respond to email messages for customers seeking help
- Ask questions to determine nature of problem
- Walk customer through problem-solving process
- Install, modify, and repair computer hardware and software
- Run diagnostic programs to resolve problems
- Are required to apply information security in accordance with the established policies and procedures of the organization.
Requirements:
- Diploma or Certificate in IT/Computer Engineering with 1-2 years of working experience in technical support
- Experience in basic networking support
- Experience in supporting OS platforms such as Windows 10 and MS Office applications
- Prefer candidates who are resourceful, good working attitude & takes initiative
- Good communication skills and administrative skills
Job Types: Full-time, Permanent, Contract
Contract length: 12 months
Pay: $3, $3,300.00 per month
Benefits:
- Additional leave
- Health insurance
- Professional development
- Promotion to permanent employee
Education:
- Local Polytechnic Diploma (Preferred)
Experience:
- Application support: 2 years (Required)
Work Location: In person
Application Support Engineer
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Job Description
*WHO WE ARE: *
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Application Support Engineer
Job Summary:
Application Support Engineer is a technical SME function within Application Services team and provides the delivery of excellent Application Services for users globally for Wealth Management (Private and Premier Banking) in the Group. It includes the responsibility for production stability and continual service improvement for channels applications across client onboarding, compliance related applications, digital, content management and advisory.
The role is required to perform analyze, manage, and respond to queries from the user community, resolving the production incidents, providing oversight on business batches that run daily and supporting the development team with system changes. He/She is expected to ensure proper resolution of production incidents (incident management and problem management) assigned and ensure problems are closely tracked and resolved in timely manner.
Roles and Responsibilities:
- Provide support to front or back-office operations business process and systems.
- Possess good understanding in front to back flows in entire bank process and prior experience in working closely with stakeholders in Risk, Regulatory & Finance.
- Work with internal teams on resolutions to production incidents. Resolve application specific and related processes (functional) issues, production incidents with a focus on Problem Management techniques to establish root cause. Make recommendations for permanent resolution of recurring incidents.
- Collaborate with relevant IT units to reduce level 1/level 2 incidents and contain number of rollbacks.
- Provide on-call/on-site support on a rotational basis and afterwork hours/weekend support as needed, covering application support and application change deployment.
- Contribute to functional and technical specifications for outstanding system bugs or require enhancements. Play key role in prioritization of changes and tracking the delivery.
- Undertake testing of all application bug fixes and enhancements as part of the release management process.
- Work with Technology Architecture team to ensure thorough and adequate system design that Technology operations risks can be minimized, and that application data is appropriately structured, controlled and utilized within the business.
- Prepare application training materials and provide training where necessary. Provide cross training to other members of the Application Services team.
Requirements:
- Degree in Computer Science or related discipline.
- 5+ years of work experience in Credit Risk, Regulation, & Finance applications. Microservices technologies with Banking and Financial services organizations.
- Hands-on experience for Java/J2EE, Microsoft .Net, SAS technologies.
- Technically sound in database (SQLServer/Oracle/PostgreSQL), operational systems (UNIX/LINUX/Windows Server), batch management systems (Control-M), JEE Application Servers (Weblogic/JBoss/WebSphere) and Microservices.
- Good understanding of technology security, cryptography, certificates, and cyber defense.
- Basic knowledge of Wealth Management product and business process.
- Experience in implementation or supporting Production Support initiatives for financial services organizations.
- Excellent communication skills (verbal, interpersonal, written) and demonstrable analytical skills.
- Experience in Application support and user query management (L1/L2). L3 Development skills would be an advantage.
- Ability to manage third party vendors and measure vendor performance against SLA.
- Deep-dive problem solving skills and zero-defect mind-set.
Who we are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.
What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
*What we offer: *
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Application Support Engineer
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Job Description
Job Title: Application Support Engineer
Department: Technology
OPEN TO SINGAPOREANS ONLY
Job Description:
We are looking for an Application Support Engineer to join our Technology team. The role focuses on providing technical support, system enhancements, and operational support for our internal applications, ensuring smooth daily operations and excellent user experience.
Responsibilities:
- Provide day-to-day application support for reported production issues and resolve within SLA.
- Maintain user roles, security, and profiles.
- Create and maintain custom objects and fields, handle bulk data migration, and manage page layouts.
- Liaise with business users and stakeholders for system enhancements, integrations, and operational support.
- Declarative programming of workflows and custom objects.
- Use basic JavaScript and HTML; willing to learn Salesforce Apex classes, triggers, Visualforce pages, components, and controllers.
- Maintain sandbox development environments and support implementation of changes following SOPs.
- Use Salesforce DataLoader and advanced Excel for data manipulation.
- Prepare documentation, including requirements, training materials, process and data flows, use cases, and functional designs.
- Design and maintain business reports and dashboards, both regular and ad-hoc.
Requirements:
- Minimum 2 years of experience in application support or related field.
- Diploma in Information Technology, Information Systems, Computer Engineering, or related discipline.
- Knowledge of Salesforce or similar systems is a plus.
- Strong communication skills for collaborating with teams and stakeholders at all levels.
- Salesforce Admin 201, Sales Cloud, and/or Developer certification preferred.
- Experience supporting both development and production environments.
Details:
- Salary: Up to $5,000
- Location: Central office
- Working hours: Standard office hours
- Eligibility: Singaporeans only
- Immediate start
How to Apply: Interested applicants, please click on the "Apply Now" to submit your updated resume.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Siti Zuriana Bee D/O Mohamed Yusoff
Team Lead – IT & Digital
EA Personnel No: R
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248
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Application Support Engineer
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We are seeking a highly motivated Application Support Engineer to join our team. The successful candidate will be responsible for providing L1/L2 support for business-critical applications, ensuring minimal downtime, and delivering an excellent support experience for users.
Key Responsibilities
- Provide L1/L2 application support across multiple business applications.
- Respond, troubleshoot, and resolve application issues within agreed SLAs.
- Perform data patching and data retrieval as required.
- Liaise with third-party vendors to ensure timely issue resolution.
- Escalate complex issues to senior engineers or development teams when necessary.
- Conduct root cause analysis and prepare detailed incident reports.
- Document recurring issues and workarounds in the internal knowledge base to improve efficiency.
Requirements
- Degree or diploma in Computer Science, Information Technology, or a related field.
- 3+ years of hands-on experience in application support or a similar role.
- Strong critical thinking and troubleshooting skills.
- Familiarity with AI tools that can assist in issue resolution and productivity improvement.
- Basic Knowledge of modern frontend and backend frameworks.
- Proficiency in SQL scripting, bash scripting, and automation tools.
- Understanding of cloud infrastructures (AWS, Azure, or GCP) and related services.
- Basic understanding of networking fundamentals(DNS, load balancing, firewalls, proxies, etc.).
- Basic understanding of middleware technologies (e.g., message brokers, API gateways, background job processors).
- Exposure to monitoring and logging tools (e.g., CloudWatch, Sentry, New Relic, Crashlytics, etc).
- Familiarity with ITIL processes (incident, problem, and change management).
Advantegeous Skills & Knowledge
- Knowledge of Ruby on Rails.
- Familiarity with modern frontend frameworks such as React, , and React Native.
- Experience with middleware technologies (e.g., message brokers, API gateways, background job processors).
- Solid grasp of networking fundamentals (DNS, load balancing, firewalls, proxies, etc.).
- Knowledge of CI/CD pipelines.
Application Support Engineer
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Job Summary:
We are seeking a skilled and proactive Application Support Engineer with strong Java expertise to join our IT team. The ideal candidate will be responsible for ensuring smooth operations of business-critical applications, identifying and resolving technical issues, and collaborating with development and infrastructure teams for long-term improvements.
Responsibilities:
- Provide Level 1&2 support for Java-based applications in production and staging environments.
- Investigate and troubleshoot incidents, bugs, performance issues, and outages.
- Perform root cause analysis (RCA) and work with development teams to implement permanent fixes.
- Monitor application health using tools such as Splunk, AppDynamics, New Relic, or similar.
- Work with SQL databases to analyze data, generate reports, and validate fixes.
- Support deployment activities, perform post-deployment validation, and ensure rollback readiness.
- Handle daily incident tickets and service requests as per SLAs.
- Collaborate with QA, DevOps, and Infrastructure teams to improve system stability and deployment efficiency.
- Maintain accurate documentation, knowledge base articles, and operational runbooks.
Work in 24 by 7 on-call and 12 hours rotation shift.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, Engineering or related field.
- 5 to 7 years in application support or production support roles with a focus on Java applications.
- Must be able to commit working in 24 by 7 on-call and 12 hours rotation shift.
- Strong programming and debugging skills in Java and familiarity with Java EE and Spring Boot Framework.
- Good understanding of REST/SOAP APIs, JSON, and XML.
- Proficiency in SQL programming and hands-on experience with relational databases (e.g., MySQL, PostgreSQL, Oracle).
- Proficiency in Linux/Unix environments and shell scripting.
- Familiarity with tools such as JIRA, ServiceNow, Git, and CI/CD pipelines.
- Exposure to application monitoring/logging tools (e.g., Splunk, ELK, Dynatrace).
- Knowledge of ticketing systems and ITIL practices is an advantage.
Application Support Engineer
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Job Description
We are looking for a talented system support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our company. You will be supporting business users during troubleshooting activities as well as interacting directly with different mobile platform, and software to provide updates and patches.
We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your particular skills to help people while working in a positive and encouraging office environment.
Responsibilities
Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.
Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or internal task force discussions when possible.
Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.
Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
This role requires working on a 24/7 shift roaster, candidate must be flexible to work on shift when required.
Requirements
Qualification in Computer Science or equivalent
Willing to work on rotating shifts including weekends and public holidays
Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
Experience in supporting fintech related software applications is a plus
Having domain knowledge in blockchain technologies, capital markets technology, and financial payments technology would be advantageous
Experience with some programming languages( HTML , JAVA) will be an added advantage
Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation.
Excellent interpersonal skills, team player