73 Airport Ground Transport Concierge jobs in Singapore

Operations Matters

• Lead staff at the assigned terminal(s) and maintain sufficient manpower for optimal terminal operations.
• Ensure compliance with all Operational KPIs and Safety & Security procedures across all terminals during each shift.
• Manage day-to-day deployment.
• Oversee daily key activities, such as hotspot checks, trolley transfers, taxi operations coordination and porter services.
• Guide and coach staff to carry out their duties efficiently and effectively.
• Foster a culture of service excellence by collecting and encouraging compliments to achieve the company's Service Quality goals.
• Investigate reported incidents or accidents and implement new processes and control measures as needed.
• Serve as Project Lead for assigned initiatives, overseeing all phases from planning and implementation to processing updates and stakeholder management.

Administration Matters

• Manage attendance, leave, discipline, morale and welfare for approximately direct reports in the assigned terminal(s).
• Plan the monthly roster for TSO and TCO.
• Manage attendance and overtime reports for payroll verification.
• Conduct performance appraisals for all direct reports.
• Ensure proper housekeeping of the terminal office, including updated notices and deployment boards.
• Communicate policies, processes and important information to all direct reports.
• Facilitate staff engagement and address grievances effectively.

Equipment and Training

• Ensure that all allocated equipment is properly maintained, focusing on serviceability and cleanliness.

• Maintain a sufficient number of qualified and competent personnel for key roles, such as equipment operators.

• Hold regular coaching sessions with direct reports to support their development.

Client Management

• Respond to client service calls promptly during shift duty.
• Foster strong relationships and maintain a positive working rapport with clients and other airport business partners.
• Perform any other duties as assigned by management.

Periodic Duties:

• Perform Operations Supervisor responsibilities when required.
• Perform Terminal Management Centre (TMC) duties as needed.
• Attend regular Ops meetings for performance reviews and business/operations updates.
• Lead operational/service improvement or business development projects as assigned.

Job Specifications (Qualifications/Experiences):

• Degree in Science/Engineering from a recognized university preferred.
• Minimum 3 years of managerial experience in airport terminal operations or operations management.
• Familiarity with Changi Airport terminal operations is an added advantage.
• Project Management skills are an added advantage.
• Possess excellent interpersonal, communication and organizational skills.
• Adaptable to change and a good team player.
• Able to work on Shift Duty.
• Proficient in Microsoft Office.
• Able to obtain an Airport Pass (Airside).

International Airport Customer Service Representative Opportunity

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• This role is ideal for individuals who enjoy working in a fast-paced international environment and are passionate about delivering exceptional customer service.
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• The Airport Customer Service Officer will play a key role in assisting international travelers with their arrival procedures.
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We are looking for a dynamic individual to assist our airport operations team. This is a great opportunity for someone who wants to gain valuable experience in the aviation industry and develop their skills further.

About this Role

This position involves providing on-site assistance to international travelers, ensuring a smooth and efficient arrival process. You will work closely with colleagues to deliver excellent customer service and meet the needs of our diverse client base.

Key Responsibilities

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• Provide assistance to international travelers at Changi Airport, including helping with SG Arrival Card and Electronic Health Declaration submissions.
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• Guide travelers through automated immigration lanes.
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• Deliver exceptional customer service and ensure a positive experience for all passengers.
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Requirements and Qualifications

To be successful in this role, you will need to be:

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• Able to work in a dynamic and fast-paced environment.
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• Comfortable using mobile or online systems.
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• Capable of standing for long periods throughout the shift.
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• Highly organized and able to multitask effectively.
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Benefits of Working with Us

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• Gain valuable customer service and airport operations experience.
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• Be part of a vibrant and international environment.
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• Work with a dynamic team and develop your skills further.
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Additional Information

As an Airport Customer Service Officer, you will have the opportunity to learn and grow with our company. We offer comprehensive training to help you succeed in this role.

The Opportunity:

• Gain a unique chance to contribute to the airport operations and management industry.
• A 5-day workweek with hybrid working options available.
• Duties include managing contact centre operations, handling escalated cases, safeguarding programme integrity, and monitoring escalations.

Duties:

• Manage Contact Centre operations related to loyalty programmes.
• Handle escalated member cases professionally and empathetically.
• Safeguard programme integrity by resolving issues related to points, rewards, and personal data.
• Monitor escalations and identify recurring service or process issues.
• Conduct data analysis to uncover trends and provide actionable insights.
• Support system troubleshooting and readiness for new rollouts, automation initiatives, and process updates.
• Maintain SOP manuals and training materials.
• Collaborate with internal stakeholders to align initiatives and foster cross-functional partnerships.
• Conduct regular audit checks to ensure compliance and mitigate operational risks.

Requirements:

• A Bachelor's degree or equivalent experience.
• 1+ years of relevant experience in administrative or project support roles.
• Strong communication, coordination, and organisational skills.
• Proficiency in MS Office tools, PowerBI, Pivot table, and other relevant applications is advantageous.

Why This Role?
This role offers a fantastic opportunity to make a meaningful impact in a dynamic industry. If you are passionate about delivering exceptional customer experiences and driving business success, this could be the ideal position for you.

Job Title: Airport Operations Coordinator

We are seeking a highly motivated and organized individual to join our team as an Airport Operations Coordinator. This role is responsible for ensuring the smooth operation of airport activities, including ground operations, ramp management, and flight rescue services.

• Safeguard airport operations by supervising ground standards and ensuring efficient aircraft handling and dispatch.
• Manage ramp operations to guarantee seamless aircraft movement and oversee Full Ground Support Equipment.
• Conduct flight rescues or service recoveries under the direction of the Duty Manager, while monitoring and maintaining smooth ground operations during shifts.

• Candidates must possess a minimum Diploma in Aviation/Aerospace related disciplines or other relevant qualifications.
• A valid Class 3 driving license and comfort with shift work are essential requirements.
• Candidates requiring work passes are not eligible for this position.

• A competitive basic salary from $2600 onwards, inclusive of a shift allowance averaging $40 per month and OT payment averaging 200.
• Staff transport will be provided for employees working beyond midnight, with a 6-day workweek and rotating shifts (morning, afternoon, and overnight).
• Working hours are capped at 44 hours per week, with the location being Changi Airport.

This is a challenging role that involves supervising daily flight operations, leading and coordinating Traffic Officers during rostered shifts. The successful candidate will be responsible for ensuring accurate documentation, handling VIPs and special passengers, and coordinating with airport authorities.

• Supervise daily flight operations to ensure smooth and efficient processing of flights
• Lead and coordinate Traffic Officers during rostered shifts to maximize productivity
• Supervise check-in, boarding, baggage, and excess baggage collection processes
• Prepare post-flight reports to ensure accurate documentation and compliance with regulations
• Handle VIPs and special passengers with exceptional care and attention to detail

• A strong academic background in a relevant field or equivalent experience in airline or airport ground handling operations
• Excellent proficiency in computer skills and ability to learn new systems quickly
• A minimum of 2 years of relevant experience in airport operations, preferably in a supervisory role
• A good understanding of IATA and CAAS regulations, airport procedures, and airline operational standards

In this role, you will have the opportunity to work in a dynamic and fast-paced environment, interacting with various stakeholders, including airport authorities, airlines, and customers. You will be part of a team that values collaboration, innovation, and excellence.

Key Responsibilities:

• Oversee operational leadership in assigned terminals during shift duty.
• Evaluate and ensure adequate personnel, resources (trolleys, lightweight transporters, communication equipment) are available in designated areas.
• Manage inventory of trolleys, ensuring availability in allocated Trolley Staging Points.
• Cordinate intra-terminal and inter-terminal trolley transfers efficiently.
• Maintain the serviceable condition of allocated lightweight transporters to optimize performance.
• Collaborate with technical support for removing damaged or faulty trolleys from designated holding areas promptly.
• Address customer complaints and escalate when necessary to maintain high standards.

Secondary Responsibilities:

• Supervise conduct, disciplinary, and administrative matters of assigned staff.
• Conduct scheduled operations, safety, and security briefings to team members.
• Provide coaching sessions to direct reports to enhance their skills and knowledge.
• Cover Terminal Management Centre duties as assigned by management.

Job Specifications:

• A diploma in Science, Engineering, Supply Chain, or equivalent is preferred.
• Minimum 2 years of supervisory experience in operations functions is required.
• Excellent interpersonal, communication, and organizational skills are essential.
• Able to adapt to change and work effectively in a team environment.
• Willingness to work on Shift Duty.
• Airport Pass (Airside) is obtainable.

The role of Air Operations Manager involves overseeing and executing airport operations across multiple teams.

• Monitoring and disseminating real-time flight and baggage information to ensure smooth airport operations.
• Allocating duties and deploying staff and equipment to meet operational demands.
• Supervising airport operations, including timely loading and unloading of baggage and cargo.
• Ensuring compliance with security requirements and airport regulations.
• Handling interline and transfer baggage, including coordination for tight connection flights.
• Investigating and reporting any irregularities or mishandling of baggage or cargo.

• Diploma in any discipline
• Ability to work effectively in a fast-paced environment

Ramping is a dynamic and fast-paced field that requires the ability to think on your feet. As a Ramp Specialist, you will be responsible for operating heavy equipment, aerobridges, and passenger steps to facilitate flight handling and embarkation/disembarkation of passengers.

Key Responsibilities:

• Operate heavy equipment safely and efficiently
• Evaluate aircraft loadings and determine the best course of action for loading/unloading passengers
• Maintain ramp facilities in a clean and organized manner

About Us:

We are a global leader in gateway services, providing exceptional support to airlines and airports worldwide. Our team of professionals is dedicated to delivering outstanding results and exceeding customer expectations.

Requirements:

• Valid Class 3 driving license required
• Able to work rotating shifts, including nights, weekends, and holidays