59 Airline Operations jobs in Singapore

Job description

Operations Matters

• Lead staff at the assigned terminal(s) and maintain sufficient manpower for optimal terminal operations.
• Ensure compliance with all Operational KPIs and Safety & Security procedures across all terminals during each shift.
• Manage day-to-day deployment.
• Oversee daily key activities, such as hotspot checks, trolley transfers, taxi operations coordination and porter services.
• Guide and coach staff to carry out their duties efficiently and effectively.
• Foster a culture of service excellence by collecting and encouraging compliments to achieve the company's Service Quality goals.
• Investigate reported incidents or accidents and implement new processes and control measures as needed.
• Serve as Project Lead for assigned initiatives, overseeing all phases from planning and implementation to processing updates and stakeholder management.

Administration Matters

• Manage attendance, leave, discipline, morale and welfare for approximately direct reports in the assigned terminal(s).
• Plan the monthly roster for TSO and TCO.
• Manage attendance and overtime reports for payroll verification.
• Conduct performance appraisals for all direct reports.
• Ensure proper housekeeping of the terminal office, including updated notices and deployment boards.
• Communicate policies, processes and important information to all direct reports.
• Facilitate staff engagement and address grievances effectively.

Equipment and Training

• Ensure that all allocated equipment is properly maintained, focusing on serviceability and cleanliness.
• Maintain a sufficient number of qualified and competent personnel for key roles, such as equipment operators.
• Hold regular coaching sessions with direct reports to support their development.

Client Management

• Respond to client service calls promptly during shift duty.
• Foster strong relationships and maintain a positive working rapport with clients and other airport business partners.
• Perform any other duties as assigned by management.

Periodic Duties:

• Perform Operations Supervisor responsibilities when required.
• Perform Terminal Management Centre (TMC) duties as needed.
• Attend regular Ops meetings for performance reviews and business/operations updates.
• Lead operational/service improvement or business development projects as assigned.

Job Specifications (Qualifications/Experiences):

• Degree in Science/Engineering from a recognized university preferred.
• Minimum 3 years of managerial experience in airport terminal operations or operations management.
• Familiarity with Changi Airport terminal operations is an added advantage.
• Project Management skills are an added advantage.
• Possess excellent interpersonal, communication and organizational skills.
• Adaptable to change and a good team player.
• Able to work on Shift Duty.
• Proficient in Microsoft Office.
• Able to obtain an Airport Pass (Airside).

Job Types: Full-time, Permanent

Pay: $4, $5,500.00 per month

Work Location: In person

Core Responsibilities:

• Supervise operations in assigned terminal during shift duty.
• Ensure adequate manpower and resources (trolleys, lightweight transporter, communication equipment) are available in assigned terminal during shift duty.
• Ensure adequate trolleys are available in all designated Trolley Staging Point(s) in assigned terminal.
• Ensure intra-terminal and/or inter-terminal trolley transfers.
• Responsible for the serviceable conditions of lightweight transporter(s) allocated to assigned terminal.
• Liaise with technical support team for the removal of damaged and/or faulty trolleys from designated holding area in assigned terminal.
• Attend to customer complaints and escalation when required.
• Responsible for 20-30 trolley and other service officers and other administrative duties/secondary appointment.

Periodic Duties:

• Responsible for the conduct, disciplinary and administrative matters of assigned trolley service officers.
• Conduct schedule operations/safety/security briefing to trolley service officers during shift duty.
• Conduct scheduled coaching session with direct reports
• Covering TMC duties as and when assigned.

Job Specifications (Qualifications/Experiences):

• O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent preferred
• Minimum 2 years of supervisory experience in operations functions.
• Confident in dealing with staff across all ages.
• Possess excellent interpersonal, communication and organizational skills.
• Adaptable to change and a good team player.
• Able to work on Shift Duty.
• Able to obtain an Airport Pass (Airside)
• Familiarity with Changi Airport terminal operations will be an added advantage

Job Summary

We are seeking a highly skilled Airport Operations Supervisor to lead our team in delivering exceptional baggage storage services across all terminals. As a key member of our operations team, you will be responsible for driving sales growth, optimizing operational efficiency, and ensuring high customer satisfaction levels.

Main Responsibilities:

• Lead a team of 30-50 staff in daily store operations
• Drive sales growth through effective sales strategies and customer engagement
• Audit operational efficiency and identify opportunities for improvement
• Establish and update Standard Operating Procedures (SOPs)
• Handle customer inquiries and feedback

Key Skills and Qualifications:

• Excellent interpersonal, communication, and organizational skills
• Leadership qualities such as ability to steer, coach, direct, and delegate
• Collaboration, agreeability, process-driven approach, dependability, trustworthiness, influencing skills, conflict resolution, project management, time management, and prioritization

About the Role:

This is an exciting opportunity to join our dynamic team and take on a challenging leadership role. If you have a passion for leading teams, driving results, and delivering exceptional customer service, we would love to hear from you.

Our organization is seeking a skilled Airport Operations Lead to oversee the efficient movement of cargo through our airport.

Key Responsibilities:

1. The successful candidate will be responsible for ensuring aircraft load planning and weight & balance calculations meet safety standards and optimize flight operations.

2. They will coordinate build-up/breakdown activities for Cargo and IP, including ULD serviceability checks and shipment documentation.

3. Ramp operations, including loading/unloading coordination, safety procedures, and vendor audit readiness.

4. Service review coordination with airport authorities, ground handling vendors, and monitoring flight schedules.

5. Administrative tasks such as updating DG records, IATA auditor duties, and staff administration.

Requirements:

1. Candidates must hold at least a GCE 'O' level certificate or higher.

2. Prior aviation/ground handling experience is highly beneficial.

3. Familiarity with airport rules and regulations would be advantageous.

4. Excellent written and verbal communication skills are essential.

5. The ability to work independently under minimal supervision, meeting deadlines and working varied shifts.

6. Computer literacy and a valid driver's license are required.

As an Airport Operations Manager, you will oversee the daily operations of the airport ensuring smooth and efficient service delivery. This role is ideal for a highly organized individual with strong leadership skills who can effectively manage and coordinate airport activities.

• Coordinate airport operations including planning staff schedules and relevant reports/paperwork.
• Manage airport resources, including inventory, stationery, and stocks for the department.
• Oversee the deployment of staff and ensure adequate manpower for all staff groups.
• Train new staff in the department and deliver accurate product knowledge.
• Maintain full knowledge of airport services provided by the company.
• Address vendors' queries, feedback, and complaints in a timely and professional manner.

• Product Knowledge
• Leadership
• Microsoft Office
• Inventory Management
• Administration
• Strategy
• Compliance
• Communication

We are seeking an Airport Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for planning and assigning equipment operators for various airport services.

The ideal candidate will have a strong background in aviation and experience working with aircraft pushback/towing, water/toilet servicing, and supply of Ground Support Equipment (GSE).

• Plan and assign equipment operators for airport services
• Liaise with maintenance teams and utilities providers for efficient service delivery
• Maintain regular communication with equipment operators to ensure smooth operations
• Attend to customer requests and complaints in a professional manner
• Update supervisors on any delays or issues

To succeed in this role, you will need:

• A Higher Nitec or Diploma in Aviation or Aircraft Management
• Proficiency in SAP and Microsoft applications is an advantage
• Ability to work 12-hour rotating shifts
• Strong communication and problem-solving skills

We are seeking a highly skilled Airport Operations Specialist to facilitate smooth flight handling and embarkation/disembarkation of passengers.

• Operate heavy equipment, aerobridges, and passenger steps efficiently to ensure seamless flight operations.
• Maintain valid Class 3 driving license (Class 4 driving license is an advantage)
• Work on rotating shifts (6-day work week) with flexibility to adapt to morning, afternoon, or night shifts

This role requires attention to detail, excellent communication skills, and the ability to work well under pressure. If you have experience in airport operations and are looking for a challenging role, we encourage you to apply.

Benefits:

• Opportunity to work in a dynamic aviation team
• Chance to develop your skills in airport operations

Requirements:

• Valid Class 3 driving license
• Able to work rotating shifts

Lead staff at the assigned terminal(s) and maintain sufficient manpower for optimal terminal operations.
Ensure compliance with all Operational KPIs and Safety & Security procedures across all terminals during each shift.
Oversee daily key activities, such as hotspot checks, trolley transfers, taxi operations coordination and porter services.
Guide and coach staff to carry out their duties efficiently and effectively.
Foster a culture of service excellence by collecting and encouraging compliments to achieve the company’s Service Quality goals.
Investigate reported incidents or accidents and implement new processes and control measures as needed.
Serve as Project Lead for assigned initiatives, overseeing all phases from planning and implementation to processing updates and stakeholder management.
Administration Matters
Manage attendance, leave, discipline, morale and welfare for approximately 60-120 direct reports in the assigned terminal(s).
Plan the monthly roster for TSO and TCO.
Manage attendance and overtime reports for payroll verification.
Conduct performance appraisals for all direct reports.
Ensure proper housekeeping of the terminal office, including updated notices and deployment boards.
Communicate policies, processes and important information to all direct reports.
Facilitate staff engagement and address grievances effectively.
Equipment and Training
Ensure that all allocated equipment is properly maintained, focusing on serviceability and cleanliness.
Maintain a sufficient number of qualified and competent personnel for key roles, such as equipment operators.
Hold regular coaching sessions with direct reports to support their development.
Client Management
Respond to client service calls promptly during shift duty.
Foster strong relationships and maintain a positive working rapport with clients and other airport business partners.
Perform any other duties as assigned by management.
Periodic Duties
Perform Operations Supervisor responsibilities when required.
Perform Terminal Management Centre (TMC) duties as needed.
Attend regular Ops meetings for performance reviews and business/operations updates.
Lead operational/service improvement or business development projects as assigned.
Job Specifications (Qualifications/Experiences)
Degree in Science/Engineering from a recognized university preferred.
Minimum 3 years of managerial experience in airport terminal operations or operations management.
Familiarity with Changi Airport terminal operations is an added advantage.
Project Management skills are an added advantage.
Possess excellent interpersonal, communication and organizational skills.
Adaptable to change and a good team player.
Able to work on Shift Duty.
Proficient in Microsoft Office.
Able to obtain an Airport Pass (Airside).
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Supervise operations in assigned terminal during shift duty.
Ensure adequate manpower and resources (trolleys, lightweight transporter, communication equipment) are available in assigned terminal during shift duty.
Ensure adequate trolleys are available in all designated Trolley Staging Point(s) in assigned terminal.
Ensure intra-terminal and/or inter-terminal trolley transfers.
Responsible for the serviceable conditions of lightweight transporter(s) allocated to assigned terminal.
Liaise with technical support team for the removal of damaged and/or faulty trolleys from designated holding area in assigned terminal.
Attend to customer complaints and escalation when required.
Responsible for 20-30 trolley and other service officers and other administrative duties/secondary appointment.
Periodic Duties
Responsible for the conduct, disciplinary and administrative matters of assigned trolley service officers.
Conduct schedule operations/safety/security briefing to trolley service officers during shift duty.
Conduct scheduled coaching session with direct reports
Covering TMC duties as and when assigned.
Job Specifications (Qualifications/Experiences)
O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent preferred
Minimum 2 years of supervisory experience in operations functions.
Confident in dealing with staff across all ages.
Possess excellent interpersonal, communication and organizational skills.
Adaptable to change and a good team player.
Able to work on Shift Duty.
Able to obtain an Airport Pass (Airside)
Familiarity with Changi Airport terminal operations will be an added advantage
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