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We are looking for a highly skilled and motivated Technical Sales Support Engineer to join our team in the Offshore & Hydraulics Industry . The successful candidate will provide technical expertise and support to the sales team, ensuring that our clients receive tailored solutions for their offshore and hydraulic needs. This role involves providing pre-sales and post-sales technical support, assisting with product recommendations, and ensuring customer satisfaction through expert advice on product specifications, applications, and troubleshooting.

Key Responsibilities:

• Technical Sales Support : Provide technical assistance to the sales team by analyzing customer needs and recommending appropriate offshore and hydraulic products and solutions.
• Customer Consultation : Engage with potential and existing customers to understand their technical requirements, offering guidance on product specifications, applications, and system integration.
• Product Knowledge : Maintain in-depth knowledge of the company’s hydraulic systems, offshore equipment, and technologies. Stay up-to-date with new developments and product offerings in the offshore and hydraulics sector.
• Proposal Preparation : Assist in preparing technical proposals, including product specifications, quotes, and project timelines, ensuring alignment with customer requirements.
• Sales Presentations : Participate in customer meetings, product presentations, and technical discussions to explain product features, advantages, and benefits.
• Troubleshooting & Problem-Solving : Provide troubleshooting support during both pre-sales and post-sales phases, addressing technical issues, and ensuring that products function as expected in offshore environments.
• Collaboration with Engineering Teams : Collaborate with engineering and product development teams to create customized solutions for clients, ensuring all specifications and performance requirements are met.
• Customer Training : Offer technical training sessions to clients and internal sales teams to improve product knowledge and usage.
• Technical Documentation : Prepare and maintain accurate technical documentation, including user manuals, installation guides, and product datasheets.
• Market Analysis : Support the sales team with market research and competitor analysis, helping to identify emerging trends and opportunities within the offshore and hydraulics industry.
• After-Sales Support : Provide ongoing technical support to clients post-sale, assisting with installations, troubleshooting, and upgrades.

Skills & Qualifications:

• Education : Bachelor’s degree in Mechanical Engineering, Marine Engineering, Hydraulics Engineering, or a related technical field.
• Experience : Minimum of 2 years of experience in technical sales support or engineering roles in the offshore, hydraulics, or related industries.
• Hydraulics Knowledge : Strong understanding of hydraulic systems, offshore equipment, and machinery used in the offshore industry.
• Technical Expertise : Experience in product selection, application design, and technical problem-solving in a sales context.
• Communication : Excellent verbal and written communication skills with the ability to convey complex technical concepts to non-technical stakeholders.
• Customer-Focused : Ability to build strong relationships with customers by providing tailored technical solutions and delivering excellent customer service.
• Sales Support : Ability to support the sales team with technical knowledge, sales presentations, and proposal preparation.
• Software Skills : Familiarity with CRM software, CAD systems, and other engineering tools for technical documentation and product design.
• Certifications : Relevant certifications in hydraulics systems or offshore engineering (e.g., certifications from ISO, API, or other industry bodies) would be advantageous.
• Travel Requirements : Ability to travel to customer sites, offshore locations, and industry events as required.

We are looking for a highly skilled and motivated Technical Sales Support Engineer to join our team in the Offshore & Hydraulics Industry . The successful candidate will provide technical expertise and support to the sales team, ensuring that our clients receive tailored solutions for their offshore and hydraulic needs. This role involves providing pre-sales and post-sales technical support, assisting with product recommendations, and ensuring customer satisfaction through expert advice on product specifications, applications, and troubleshooting.

Key Responsibilities:

• Technical Sales Support : Provide technical assistance to the sales team by analyzing customer needs and recommending appropriate offshore and hydraulic products and solutions.
• Customer Consultation : Engage with potential and existing customers to understand their technical requirements, offering guidance on product specifications, applications, and system integration.
• Product Knowledge : Maintain in-depth knowledge of the company’s hydraulic systems, offshore equipment, and technologies. Stay up-to-date with new developments and product offerings in the offshore and hydraulics sector.
• Proposal Preparation : Assist in preparing technical proposals, including product specifications, quotes, and project timelines, ensuring alignment with customer requirements.
• Sales Presentations : Participate in customer meetings, product presentations, and technical discussions to explain product features, advantages, and benefits.
• Troubleshooting & Problem-Solving : Provide troubleshooting support during both pre-sales and post-sales phases, addressing technical issues, and ensuring that products function as expected in offshore environments.
• Collaboration with Engineering Teams : Collaborate with engineering and product development teams to create customized solutions for clients, ensuring all specifications and performance requirements are met.
• Customer Training : Offer technical training sessions to clients and internal sales teams to improve product knowledge and usage.
• Technical Documentation : Prepare and maintain accurate technical documentation, including user manuals, installation guides, and product datasheets.
• Market Analysis : Support the sales team with market research and competitor analysis, helping to identify emerging trends and opportunities within the offshore and hydraulics industry.
• After-Sales Support : Provide ongoing technical support to clients post-sale, assisting with installations, troubleshooting, and upgrades.

Skills & Qualifications:

• Education : Bachelor’s degree in Mechanical Engineering, Marine Engineering, Hydraulics Engineering, or a related technical field.
• Experience : Minimum of 2 years of experience in technical sales support or engineering roles in the offshore, hydraulics, or related industries.
• Hydraulics Knowledge : Strong understanding of hydraulic systems, offshore equipment, and machinery used in the offshore industry.
• Technical Expertise : Experience in product selection, application design, and technical problem-solving in a sales context.
• Communication : Excellent verbal and written communication skills with the ability to convey complex technical concepts to non-technical stakeholders.
• Customer-Focused : Ability to build strong relationships with customers by providing tailored technical solutions and delivering excellent customer service.
• Sales Support : Ability to support the sales team with technical knowledge, sales presentations, and proposal preparation.
• Software Skills : Familiarity with CRM software, CAD systems, and other engineering tools for technical documentation and product design.
• Certifications : Relevant certifications in hydraulics systems or offshore engineering (e.g., certifications from ISO, API, or other industry bodies) would be advantageous.
• Travel Requirements : Ability to travel to customer sites, offshore locations, and industry events as required.

We are seeking an experienced and customer-focused Technical Sales Support Engineer to join our esteemed sales team, with a specialized focus on supporting our sales efforts in the healthcare, life sciences, and pharmaceutical industry sectors. This role is crucial in driving the sales of our advanced ductwork and control-device solutions by leveraging technical expertise, providing tailored customer support, and delivering strategic sales initiatives. The ideal candidate will possess a good understanding of process exhaust ductwork systems, HVAC system design, strong problem-solving skills, and a proven track record in technical sales within these specialized sectors. Candidate is also expected to be proactive and results-oriented individual who thrives in a technical sales environment, possesses a strong customer focus, and is committed to driving business growth through innovative solutions and exceptional service within these critical sectors.

Responsibilities:

Technical Sales Expertise & Support:

• Serve as the foremost technical authority on our comprehensive range of stainless steel bare and coated ductwork products, control devices, and integrated system solutions, including both Acesian's in-house products and external vendor products.
• Conduct thorough assessments of customer needs and project requirements within the healthcare, life sciences, and pharmaceutical sectors to recommend optimal ductwork configurations and system solutions.
• Deliver compelling technical presentations and demonstrations to educate and influence key stakeholders on the advantages of our products, effectively communicating the value proposition of our ductwork solutions and integrated systems.
• Act as a trusted advisor to clients and the sales team, providing in-depth technical support, troubleshooting assistance, and solutions to meet evolving needs and clarify technical aspects.
• Collaborate closely with the sales team and clients to understand their feedback, concerns, and challenges, and facilitate timely resolutions to enhance customer loyalty.
• Ensure that client requirements are accurately translated into technical specifications and project plans by working closely with the engineering team.

System Integration & Design Support:

• Provide expertise as a system solution provider, demonstrating knowledge of how our ductwork and control-device solutions integrate and handshake with Building Management Systems (BMS).
• Utilize actual experience involving airflow HVAC and system control/design to develop comprehensive solutions for complex client requirements.

Sales Strategy & Business Development Support:

• Provide valuable technical insights to support the development and execution of strategic sales plans aligned with company objectives to achieve sales targets and expand market presence within the healthcare, life sciences, and pharmaceutical sectors.
• Assist the sales team in identifying and cultivating relationships with key decision-makers, influencers, and stakeholders in target industries, including hospitals, research facilities, pharmaceutical companies, contractors, engineers, and architects.
• Contribute technical expertise to the prospecting for new business opportunities, qualification of leads, and conversion of prospects into loyal customers.

Project Coordination and Support:

• Partner with internal departments (e.g., engineering, project operations, logistics) to coordinate project execution from initial inquiry through to delivery and installation, ensuring compliance with technical specifications and quality standards.
• Conduct site visits, inspections, and technical reviews to support project implementation and address customer requirements effectively.

Market Analysis and Product Development Input:

• Stay informed about industry trends, market dynamics, competitor activities, and regulatory changes impacting the process exhaust ductwork, ductwork sector, and specifically healthcare facility requirements.
• Provide valuable market insights and technical feedback to support product development initiatives, pricing strategies, and marketing campaigns tailored to target audiences.
• Collaborate with the product management team to identify opportunities for product enhancements, new features, or customizations based on customer feedback and market demand.

Qualifications:

• Education: Bachelor's degree in Mechanical Engineering, or a related engineering field is required.
• Experience: Minimum of 1~2 years of successful experience in technical sales, with a strong emphasis on process exhaust ductwork systems, ductwork solutions, or related products, and a proven track record in the healthcare, life sciences, or pharmaceutical sectors. Actual experiences involving airflow HVAC and system control/design is required.
• Technical Knowledge: Good technical knowledge of process exhaust ductwork principles, ductwork design, airflow dynamics, and a strong understanding of HVAC system design and industry standards are required. Familiarity with healthcare facility requirements and regulations is preferred. Proven ability to provide system solutions that handshake with Building Management Systems (BMS).
• Skills: Good communication, presentation, and interpersonal skills with the ability to articulate complex technical concepts clearly and persuasively to both technical and non-technical stakeholders.
  • Strong analytical and problem-solving abilities.
  • Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work independently and as part of a collaborative team.
• Travel: Willingness to travel as needed to meet with clients and attend industry events.

Our client is a leading provider of offshore and industrial hydraulic solutions. They are looking for a Technical Sales Support Engineer to assist their team for the next phrase of their business. They are located in the West area – easily accessible.

Responsibilities:

• Provide technical sales support by analyzing customer needs, recommending suitable hydraulic/offshore solutions, and assisting with proposals and quotations.
• Engage with customers to understand technical requirements, deliver product consultations, and conduct presentations or training sessions.
• Collaborate with engineering teams to develop customized solutions and ensure specifications and performance requirements are met.
• Deliver troubleshooting and after-sales support, including installation assistance, problem resolution, and system upgrades.
• Maintain product expertise and market awareness through updated technical knowledge, documentation, and competitor/market analysis.

Requirements:

• Bachelor's degree in Mechanical Engineering, Marine Engineering, Hydraulics Engineering, or a related technical field.
• Minimum of 2 years of experience in technical sales support or engineering roles in the offshore, hydraulics, or related industries.
• Strong understanding of hydraulic systems, offshore equipment, and machinery used in the offshore industry.
• Familiarity with CRM software, CAD systems, and other engineering tools for technical documentation and product design will be preferred.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115141 (Tan Su Yee)

Responsibilities:

• Handle sales enquiries and orders, preparing the necessary documents and carry out close follow-up with customers and colleagues
• Establish new customer contacts and maintain existing accounts.
• Keep all the information and documents confidential and file documents in order;
• Handle project-related correspondences and maintain databases.

Requirements:

• Experience with Marine Engines and Propulsion systems.
• Diploma in Marine Engineering or related diplomas.
• Atleast a year of experience handling sales support.
• Fresh graduates with the relevant experience may apply.

Responsibilities:

• Attend to customer enquiries related to project requirements, product sales, and technical issues, providing timely and accurate support.
• Prepare and submit sales proposals, process orders, and raise requisitions through company ERP System (Microsoft Dynamics 365 - Business Central)
• Coordinate and prepare tender submissions, including technical documentation and pricing, and provide comprehensive post-tender support across Sales and Service functions.
• Deliver both pre-sales and post-sales technical support to customers, ensuring clear communication and customer satisfaction.
• Source and procure spare parts required for projects and service-related tasks.
• Conduct quality control (QC) checks on project deliverables at the workshop and client sites to ensure compliance with specifications.
• Prepare detailed service proposals for a variety of services, including service contracts, ad-hoc services, fixed and portable equipment calibration, repair of portable instruments, and testing & commissioning (T&C) services.
• Perform site visits to conduct technical site surveys, ensuring accurate assessment of on-site conditions and client requirements if required
• Monitor and manage inventory levels of sales and service-related equipment and spares to ensure optimal stock availability

Requirements:

• Diploma in Electrical & Electronic Engineering, Mechanical Engineering, or equivalent (salary will vary based on qualifications and experience)
• At least 2 years of relevant work experience
• Possess strong communication and interpersonal skills
• Able to work independently with minimal supervision
• Meticulous, self-motivated, positive working attitude and multitasking
• Salary will vary according to knowledge and working experience

Join Us:

• Close-knit team with a warm and friendly working environment.
• A rewarding and exciting career with great progression and employment benefits.
• Flexible work hours (2-hour shift start/end flexibility).
• AWS and performance bonus provided

We are looking for a highly skilled and motivated Technical Sales Support Engineer to join our team in the Offshore & Hydraulics Industry . The successful candidate will provide technical expertise and support to the sales team, ensuring that our clients receive tailored solutions for their offshore and hydraulic needs. This role involves providing pre-sales and post-sales technical support, assisting with product recommendations, and ensuring customer satisfaction through expert advice on product specifications, applications, and troubleshooting.

Key Responsibilities:

• Technical Sales Support : Provide technical assistance to the sales team by analyzing customer needs and recommending appropriate offshore and hydraulic products and solutions.
• Customer Consultation : Engage with potential and existing customers to understand their technical requirements, offering guidance on product specifications, applications, and system integration.
• Product Knowledge : Maintain in-depth knowledge of the company’s hydraulic systems, offshore equipment, and technologies. Stay up-to-date with new developments and product offerings in the offshore and hydraulics sector.
• Proposal Preparation : Assist in preparing technical proposals, including product specifications, quotes, and project timelines, ensuring alignment with customer requirements.
• Sales Presentations : Participate in customer meetings, product presentations, and technical discussions to explain product features, advantages, and benefits.
• Troubleshooting & Problem-Solving : Provide troubleshooting support during both pre-sales and post-sales phases, addressing technical issues, and ensuring that products function as expected in offshore environments.
• Collaboration with Engineering Teams : Collaborate with engineering and product development teams to create customized solutions for clients, ensuring all specifications and performance requirements are met.
• Customer Training : Offer technical training sessions to clients and internal sales teams to improve product knowledge and usage.
• Technical Documentation : Prepare and maintain accurate technical documentation, including user manuals, installation guides, and product datasheets.
• Market Analysis : Support the sales team with market research and competitor analysis, helping to identify emerging trends and opportunities within the offshore and hydraulics industry.
• After-Sales Support : Provide ongoing technical support to clients post-sale, assisting with installations, troubleshooting, and upgrades.

Skills & Qualifications:

• Education : Bachelor’s degree in Mechanical Engineering, Marine Engineering, Hydraulics Engineering, or a related technical field.
• Experience : Minimum of 2 years of experience in technical sales support or engineering roles in the offshore, hydraulics, or related industries.
• Hydraulics Knowledge : Strong understanding of hydraulic systems, offshore equipment, and machinery used in the offshore industry.
• Technical Expertise : Experience in product selection, application design, and technical problem-solving in a sales context.
• Communication : Excellent verbal and written communication skills with the ability to convey complex technical concepts to non-technical stakeholders.
• Customer-Focused : Ability to build strong relationships with customers by providing tailored technical solutions and delivering excellent customer service.
• Sales Support : Ability to support the sales team with technical knowledge, sales presentations, and proposal preparation.
• Software Skills : Familiarity with CRM software, CAD systems, and other engineering tools for technical documentation and product design.
• Certifications : Relevant certifications in hydraulics systems or offshore engineering (e.g., certifications from ISO, API, or other industry bodies) would be advantageous.
• Travel Requirements : Ability to travel to customer sites, offshore locations, and industry events as required.

We are seeking an experienced and customer-focused Technical Sales Support Engineer to join our esteemed sales team, with a specialized focus on supporting our sales efforts in the healthcare, life sciences, and pharmaceutical industry sectors. This role is crucial in driving the sales of our advanced ductwork and control-device solutions by leveraging technical expertise, providing tailored customer support, and delivering strategic sales initiatives. The ideal candidate will possess a good understanding of process exhaust ductwork systems, HVAC system design, strong problem-solving skills, and a proven track record in technical sales within these specialized sectors. Candidate is also expected to be proactive and results-oriented individual who thrives in a technical sales environment, possesses a strong customer focus, and is committed to driving business growth through innovative solutions and exceptional service within these critical sectors.

Responsibilities:

Technical Sales Expertise & Support:

• Serve as the foremost technical authority on our comprehensive range of stainless steel bare and coated ductwork products, control devices, and integrated system solutions, including both Acesian's in-house products and external vendor products.
  • Conduct thorough assessments of customer needs and project requirements within the healthcare, life sciences, and pharmaceutical sectors to recommend optimal ductwork configurations and system solutions.
  • Deliver compelling technical presentations and demonstrations to educate and influence key stakeholders on the advantages of our products, effectively communicating the value proposition of our ductwork solutions and integrated systems.
  • Act as a trusted advisor to clients and the sales team, providing in-depth technical support, troubleshooting assistance, and solutions to meet evolving needs and clarify technical aspects.
  • Collaborate closely with the sales team and clients to understand their feedback, concerns, and challenges, and facilitate timely resolutions to enhance customer loyalty.
  • Ensure that client requirements are accurately translated into technical specifications and project plans by working closely with the engineering team.

System Integration & Design Support:

• Provide expertise as a system solution provider, demonstrating knowledge of how our ductwork and control-device solutions integrate and handshake with Building Management Systems (BMS).
• Utilize actual experience involving airflow HVAC and system control/design to develop comprehensive solutions for complex client requirements.

Sales Strategy & Business Development Support:

• Provide valuable technical insights to support the development and execution of strategic sales plans aligned with company objectives to achieve sales targets and expand market presence within the healthcare, life sciences, and pharmaceutical sectors.
• Assist the sales team in identifying and cultivating relationships with key decision-makers, influencers, and stakeholders in target industries, including hospitals, research facilities, pharmaceutical companies, contractors, engineers, and architects.
• Contribute technical expertise to the prospecting for new business opportunities, qualification of leads, and conversion of prospects into loyal customers.

Project Coordination and Support:

• Partner with internal departments (e.g., engineering, project operations, logistics) to coordinate project execution from initial inquiry through to delivery and installation, ensuring compliance with technical specifications and quality standards.
• Conduct site visits, inspections, and technical reviews to support project implementation and address customer requirements effectively.

Market Analysis and Product Development Input:

• Stay informed about industry trends, market dynamics, competitor activities, and regulatory changes impacting the process exhaust ductwork, ductwork sector, and specifically healthcare facility requirements.
• Provide valuable market insights and technical feedback to support product development initiatives, pricing strategies, and marketing campaigns tailored to target audiences.
• Collaborate with the product management team to identify opportunities for product enhancements, new features, or customizations based on customer feedback and market demand.

Qualifications:

• Education: Bachelor’s degree in Mechanical Engineering, or a related engineering field is required.
• Experience: Minimum of 1~2 years of successful experience in technical sales, with a strong emphasis on process exhaust ductwork systems, ductwork solutions, or related products, and a proven track record in the healthcare, life sciences, or pharmaceutical sectors. Actual experiences involving airflow HVAC and system control/design is required.
• Technical Knowledge: Good technical knowledge of process exhaust ductwork principles, ductwork design, airflow dynamics, and a strong understanding of HVAC system design and industry standards are required. Familiarity with healthcare facility requirements and regulations is preferred. Proven ability to provide system solutions that handshake with Building Management Systems (BMS).
• Skills: Good communication, presentation, and interpersonal skills with the ability to articulate complex technical concepts clearly and persuasively to both technical and non-technical stakeholders.
  • Strong analytical and problem-solving abilities.
  • Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work independently and as part of a collaborative team.
• Travel: Willingness to travel as needed to meet with clients and attend industry events.

This is a 6 months contract role.

Responsibilities:

• Support the lead Sales Representative in the creation, validation, and maintenance of Management Information (MI) reports to meet both standard and ad-hoc reporting requirements across Business Management, Sales Management, Salesforce Management, and Finance.
• Ensure timely and accurate entry of sales data, customer information, and other relevant records in the system.
• Uphold data integrity and accuracy by adhering to established processes and controls.
• Monitor and follow up on sales-related processes and reporting requirements, including responding to analytics queries and maintaining timely communication with clients.
• Timely distribution of assigned reports and analytics in accordance with specifications.
• Identify opportunities for the application of advanced analytics and automation to improve efficiency in report production processes.
• Collaborate with internal stakeholders to ensure smooth sales operations and deliver consistent customer service excellence.
• Provide administrative and operational support to the sales team, including managing correspondence, updating Salesforce (SFDC) records, and preparing sales presentations and proposals.
• Maintain a strong understanding of company products and services to effectively support the sales team and address customer enquiries.

Requirements:

• Diploma or Degree in Business or related field.
• 2 to 3 years of experience in a sales analytics or sales support role with prior experience dealing with data.
• Prior experience in sales reporting and CRM tools such as Salesforce.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).
• Proficient in data analysis and modelling using Python and SQL.
• Familiarity with BI and data visualisation tools such as Looker, Tableau, Power BI will be an added advantage.