What Jobs are available for Advocacy in Singapore?
Showing 128 Advocacy jobs in Singapore
Director, Customer & Partner Advocacy
Posted 9 days ago
Job Viewed
Job Description
**Grade Level (for internal use):**
13
**The Team:**
This role will be part of our Customer Experience Team that represents the heart of our Global Customer Experience operation at Commodity Insights
**Responsibilities and Impact:**
The Director, Customer & Partner Advocacy is accountable for managing and overseeing the operations of our Executive Roundtables, Product Councils, User Groups and Advocacy Programs.
+ The role involves developing and implementing the strategic vision and operational plan for Customer & Partner Advocacy, while identifying opportunities to enhance capabilities that align with broader business objectives. This includes designing and delivering engaging events and initiatives that effectively communicate our value propositions. Collaboration with cross-functional teams is essential to create customized content and presentations that resonate with our audience.
+ Building and maintaining strong relationships with key stakeholders is a critical aspect of this position, as it allows for a deeper understanding of their needs and expectations. The individual will also facilitate high-level discussions during sessions to foster meaningful interactions among participants.
+ As a team leader, the individual will mentor and guide team members, promoting a culture of collaboration, innovation, and excellence. Providing training and development opportunities will be crucial to enhancing the skills and performance of the team.
+ Operational management is another key responsibility, overseeing daily operations to ensure a seamless and professional experience for all participants. This includes managing the budget, with a focus on planning and forecasting for events and initiatives.
+ To measure success, the individual will establish metrics to evaluate the effectiveness of events and initiatives, leveraging data to drive continuous improvement. Gathering feedback from participants will be essential for refining and enhancing future experiences.
+ Finally, the role requires close collaboration with various departments to ensure alignment on messaging and goals, as well as coordinating with external vendors and partners to support events and initiatives.
**What We're Looking For:**
**Basic Required Qualifications:**
+ A minimum of 12+ years of experience in customer-facing roles, demonstrating a strong track record of success in building and maintaining client relationships, with at least 3+ years in a leadership position managing teams either regionally or globally.
+ Exceptional communication and interpersonal skills, with the ability to effectively engage and influence senior stakeholders and external customers, fostering collaboration and trust.
+ Proven experience in Professional Services, Marketing, or Events, with a strong understanding of customer advocacy and engagement strategies that drive business growth and enhance customer satisfaction.
+ Ability to thrive in a fast-paced, dynamic environment, demonstrating agility and resilience while navigating through ambiguity and changing priorities.
+ Strong analytical and problem-solving skills, with the capability to develop data-driven insights that inform strategic initiatives and improve customer experiences.
+ Proficiency in project management, with experience in leading cross-functional teams to deliver high-impact programs and initiatives on time and within budget.
**About S&P Global Commodity Insights**
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Officials or Managers (EEO-2 Job Categories-United States of America), MRKTNG103.2 - Middle Management Tier II (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)
**Job ID:**
**Posted On:**
**Location:** Singapore, Singapore
Is this job a match or a miss?
Director, Customer & Partner Advocacy
Posted today
Job Viewed
Job Description
About the Role
Grade Level (for internal use):
13
The Team
This role will be part of our Customer Experience Team that represents the heart of our Global Customer Experience operation at Commodity Insights
Responsibilities and Impact
The Director, Customer & Partner Advocacy is accountable for managing and overseeing the operations of our Executive Roundtables, Product Councils, User Groups and Advocacy Programs.
The role involves developing and implementing the strategic vision and operational plan for Customer & Partner Advocacy, while identifying opportunities to enhance capabilities that align with broader business objectives. This includes designing and delivering engaging events and initiatives that effectively communicate our value propositions. Collaboration with cross-functional teams is essential to create customized content and presentations that resonate with our audience.
Building and maintaining strong relationships with key stakeholders is a critical aspect of this position, as it allows for a deeper understanding of their needs and expectations. The individual will also facilitate high-level discussions during sessions to foster meaningful interactions among participants.
As a team leader, the individual will mentor and guide team members, promoting a culture of collaboration, innovation, and excellence. Providing training and development opportunities will be crucial to enhancing the skills and performance of the team.
Operational management is another key responsibility, overseeing daily operations to ensure a seamless and professional experience for all participants. This includes managing the budget, with a focus on planning and forecasting for events and initiatives.
To measure success, the individual will establish metrics to evaluate the effectiveness of events and initiatives, leveraging data to drive continuous improvement. Gathering feedback from participants will be essential for refining and enhancing future experiences.
Finally, the role requires close collaboration with various departments to ensure alignment on messaging and goals, as well as coordinating with external vendors and partners to support events and initiatives.
What We're Looking For
Basic Required Qualifications
A minimum of 12+ years of experience in customer-facing roles, demonstrating a strong track record of success in building and maintaining client relationships, with at least 3+ years in a leadership position managing teams either regionally or globally.
Exceptional communication and interpersonal skills, with the ability to effectively engage and influence senior stakeholders and external customers, fostering collaboration and trust.
Proven experience in Professional Services, Marketing, or Events, with a strong understanding of customer advocacy and engagement strategies that drive business growth and enhance customer satisfaction.
Ability to thrive in a fast-paced, dynamic environment, demonstrating agility and resilience while navigating through ambiguity and changing priorities.
Strong analytical and problem-solving skills, with the capability to develop data-driven insights that inform strategic initiatives and improve customer experiences.
Proficiency in project management, with experience in leading cross-functional teams to deliver high-impact programs and initiatives on time and within budget.
About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit .
What's In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
integrity
in all we do, bring a spirit of
discovery
to our work, and collaborate in close
partnership
with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit:
Global Hiring and Opportunity at S&P Global
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
US Candidates Only
The EEO is the Law Poster
describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -
10 - Officials or Managers (EEO-2 Job Categories-United States of America), MRKTNG103.2 - Middle Management Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)
Job ID
Posted On
Location
Singapore, Singapore
#J-18808-Ljbffr
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Senior Executive (Advocacy Unit)
Posted 1 day ago
Job Viewed
Job Description
The Senior Executive will be part of the team that supports the advancement of the United Nations Convention on the Rights of the Child (UNCRC) in Singapore through the activities of Singapore Children’s Society. The Senior Executive will also support the general advocacy matters of the organisation.
Job Scope
1) To engage in the UNCRC work of the organisation, including:
- Co-ordinating and drafting the organisation’s alternative report (including but not limited to research assistance, collation, drafting sections and documentation)
- Co-ordinating and supporting the drafting of the child/youth-led alternative report (including, but not limited to, preparation of workshops, consultations, and feedback loops to ensure accountability to children and youth)
- Supporting the tracking, monitoring and follow up of the recommendations in the lead up to the next reporting cycle
- Supporting the partnership and network building with civil society organisations and government bodies
2) To support in the general advocacy matters of the organisation, including:
- Conducting basic research, such as information gathering and literature review, surveys and focus group discussions
- Organising and facilitating consultations
- Synthesising information and inputs and drafting reports
- Engaging with external partners, including policy makers
- Any other duties as assigned by Superior
Requirements
- Degree in Mass Communications, Political Science or any other comparable fields of study
- At least 3 years' experience in roles within the journalism field, policy work or social service sector
- Possesses strong analytical skills, writing skills and basic research skills
- Keen curiosity and interest in unearthing and plugging the gaps that exists in policies and systems
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Community Lead - Muslim Women Advocacy
Posted today
Job Viewed
Job Description
Job Title: Community Lead - Muslim Women Advocacy
About the Role:
- Leverage research and advocacy efforts to elevate Muslim women's voices and perspectives.
- Develop strategic partnerships with key stakeholders to advance understanding and representation of Muslim women in various communities.
- Engage in data-driven initiatives to inform evidence-based decision-making and policy development affecting Muslim women.
Key Responsibilities:
- Lead research projects to better understand the experiences and challenges faced by Muslim women.
- Develop and implement advocacy strategies to promote Muslim women's rights and interests.
- Cultivate and maintain relationships with key partners, including community leaders, organizations, and government agencies.
- Analyze data and develop reports to inform policy decisions and program developments.
Requirements:
- Bachelor's degree in a relevant field, such as social sciences, humanities, or international relations.
- Proven experience in research, advocacy, or community engagement, preferably with a focus on Muslim women's issues.
- Excellent communication and interpersonal skills, with ability to build strong relationships with diverse stakeholders.
- Demonstrated ability to work independently and collaboratively as part of a team.
- Familiarity with data analysis and reporting, with ability to present findings in a clear and concise manner.
What We Offer:
- A dynamic and supportive work environment that fosters growth and development.
- Ongoing training and professional development opportunities to enhance skills and knowledge.
- A competitive salary and benefits package that reflects your value to our organization.
- The chance to make a meaningful impact on the lives of Muslim women and their families.
How to Apply:
Please submit your application, including your resume and a cover letter, to (insert contact information).
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Executive Leader for UNCRC Advocacy
Posted today
Job Viewed
Job Description
An exciting opportunity exists for a dedicated and passionate individual to join our team as a Senior Executive.
About the RoleThis role offers the chance to contribute to the advancement of the United Nations Convention on the Rights of the Child (UNCRC) in Singapore through supporting the activities of Singapore Children's Society.
The Senior Executive will be part of a dynamic team that engages with various stakeholders, including civil society organisations and government bodies, to promote the UNCRC.
The key responsibilities of this role include:
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Manager, Patient Advocacy & Support Office
Posted today
Job Viewed
Job Description
Overview
The Patient Advocacy and Support Office (PASO) at the National University Health System (NUHS) is an integral part of our commitment to delivering incredible care and health together with patients, caregivers, and the community. Working cross‐functionally, we champion and foster a culture of person‐ and family‐centred care and service excellence across the NUHS cluster. We drive engagements and collaborations with patient advocates and the community in clinical, academic and social domains to achieve better health outcomes.
Job Responsibilities
You will be responsible for the following:
Champion Person‐ and Family‐Centred Care
Drive system‐wide adoption of care partnership principles through training, campaigns, and engagement activities.
Co‐create and implement initiatives that meaningfully involve patients and caregivers in the design, delivery, and evaluation of care.
Apply design thinking and lean methodology to identify gaps, improve processes, and grow initiatives.
Project Management
Lead end‐to‐end planning and execution of initiatives, ensuring engagement of stakeholders and alignment with organizational change priorities.
Manage scope, budget, timelines, and risks to deliver impactful outcomes.
Facilitate cross‐functional collaboration across clinical, operational, and community teams.
Partnership and Community Development
Build and sustain strategic partnerships with patients, caregivers, community organisations, and government agencies.
Identify opportunities for strategic alliances that advance care partnerships.
Strengthen the Patient and Family Partners community including recruitment, onboarding, engagement, recognition, and appreciation of staff and community.
Data and Insights
Work with key stakeholders to collect, interpret, and present patient experience and programme data.
Translate data into actionable recommendations and track impact.
Develop dashboards or visualisations to inform strategic decision‐making and continuous improvement.
Administrative and Operational Support
Ensure effective documentation, reporting, and compliance with governance requirements.
Organise meetings, manage schedules, prepare materials to support operational excellence.
Contribute to process improvements that strengthen team efficiency.
Requirements
Bachelor's degree in healthcare, social sciences, public health, or related disciplines.
Three to five years of relevant experience with demonstrated experience in programme and project management in healthcare, community development, and/or patient advocacy.
Proven ability to work with diverse stakeholders, manage multiple priorities, and navigate complex systems and influence without formal authority.
Strong communication, facilitation, and problem‐solving skills, with a high level of empathy and professionalism.
Demonstrated commitment to co‐design, continuous improvement, and patient‐centred practice.
Good attention to detail to drive and deliver multiple tasks and projects, focusing on achieving positive outcomes.
Proficiency in MS Office, familiarity with data visualization tools and basic visual/video editing is advantageous.
#J-18808-Ljbffr
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Intern (Business & Economics, Government Advocacy & Markets)
Posted today
Job Viewed
Job Description
Competition and Consumer Commission of Singapore
Internship
What the role is
• The intern will assist the Business & Economics Division or the Government Advocacy & Markets Division in assessing the impact of business practices or government policies on competition and consumers, and assisting in market studies, research, or investigative work.
• The intern will be expected to make a presentation on a major piece of work towards the end of the internship.
What you will be working on
• ing economic analysis and behavioural insights to business practices, government policies, and market competition
• Developing and understanding of competition policy and law, and how CCCS applies it in both enforcement and government advocacy contexts
• Performing desktop research on specific industries/markets
• Compiling and analysing data and other information
• Writing summaries, assessments, and recommendations
• Presenting findings of research
• Developing interpersonal skills in the work environment
What we are looking for
• Willingness to learn and a self-starter
• Ability to handle some ambiguity
• Analytical and able to make sense of large amounts of information
• Knowledge of economics and business
• Knowledge in competition/antitrust economics or industrial organisation would be an advantage
• Relevant work experience, such as in a government agency or in industry/market research, would be an advantage
About Competition and Consumer Commission of Singapore
The Competition and Consumer Commission of Singapore ("CCCS") administers and enforces the Competition Act 2004 and the Consumer Protection (Fair Trading) Act 2003, to guard against anti-competitive activities and unfair trade practices. Additionally, CCCS ensures that businesses observe fair trade measurement practices by administering the Weights and Measures Act 1975, and ensures the supply of safe consumer goods by enforcing and implementing the Consumer Protection (Trade Descriptions and Safety Requirements) Act 1975 and its associated Regulations.
About your application process
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Competition and Consumer Commission of Singapore or the wider Public Service.
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Manager, Patient Advocacy & Support Office(9060) -
Posted today
Job Viewed
Job Description
Overview
The Patient Advocacy and Support Office (PASO) at the National University Health System (NUHS) is an integral part of our commitment to delivering incredible care and health together with patients, caregivers, and the community. Working cross-functionally, we champion and foster a culture of person- and family-centred care and service excellence across the NUHS cluster. We drive engagements and collaborations with patient advocates and the community in clinical, academic and social domains to achieve better health outcomes.
Job Responsibilities
You will be responsible for the following:
Champion Person- and Family-Centred Care
- Drive system-wide adoption of care partnership principles through training, campaigns, and engagement activities.
- Co-create and implement initiatives that meaningfully involve patients and caregivers in the design, delivery, and evaluation of care.
- Apply design thinking and lean methodology to identify gaps, improve processes, and grow initiatives.
Project Management
- Lead end-to-end planning and execution of initiatives, ensuring engagement of stakeholders and alignment with organizational change priorities.
- Manage scope, budget, timelines, and risks to deliver impactful outcomes.
- Facilitate cross-functional collaboration across clinical, operational, and community teams.
Partnership and Community Development
- Build and sustain strategic partnerships with patients, caregivers, community organisations, and government agencies.
- Identify opportunities for strategic alliances that advance care partnerships.
- Strengthen the Patient and Family Partners community including recruitment, onboarding, engagement, recognition, and appreciation of staff and community.
Data and Insights
- Work with key stakeholders to collect, interpret, and present patient experience and programme data.
- Translate data into actionable recommendations and track impact.
- Develop dashboards or visualisations to inform strategic decision-making and continuous improvement.
Administrative and Operational Support
- Ensure effective documentation, reporting, and compliance with governance requirements.
- Organise meetings, manage schedules, prepare materials to support operational excellence.
- Contribute to process improvements that strengthen team efficiency.
Requirements
- Bachelor's degree in healthcare, social sciences, public health, or related disciplines.
- Three to five years of relevant experience with demonstrated experience in programme and project management in healthcare, community development, and/or patient advocacy.
- Proven ability to work with diverse stakeholders, manage multiple priorities, and navigate complex systems and influence without formal authority.
- Strong communication, facilitation, and problem-solving skills, with a high level of empathy and professionalism.
- Demonstrated commitment to co-design, continuous improvement, and patient-centred practice.
- Good attention to detail to drive and deliver multiple tasks and projects, focusing on achieving positive outcomes.
- Proficiency in MS Office, familiarity with data visualization tools and basic visual/video editing is advantageous.
#L1-RT1
Tell employers what skills you haveOperational Excellence
Public Health
Healthcare
Patient Advocacy
Social Sciences
MS Office
Compliance
Project Management
Attention to Detail
Design Thinking
Service Excellence
Facilitation
Strategic Partnerships
Community Development
Data Visualization
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Manager, Patient Advocacy & Support Office(9060)
Posted today
Job Viewed
Job Description
Overview
The Patient Advocacy and Support Office (PASO) at the National University Health System (NUHS) is an integral part of our commitment to delivering incredible care and health together with patients, caregivers, and the community. Working cross-functionally, we champion and foster a culture of person- and family-centred care and service excellence across the NUHS cluster. We drive engagements and collaborations with patient advocates and the community in clinical, academic and social domains to achieve better health outcomes.
Job Responsibilities
You will be responsible for the following:
Champion Person- and Family-Centred Care
Drive system-wide adoption of care partnership principles through training, campaigns, and engagement activities.
Co-create and implement initiatives that meaningfully involve patients and caregivers in the design, delivery, and evaluation of care.
Apply design thinking and lean methodology to identify gaps, improve processes, and grow initiatives.
Project Management
Lead end-to-end planning and execution of initiatives, ensuring engagement of stakeholders and alignment with organizational change priorities.
Manage scope, budget, timelines, and risks to deliver impactful outcomes.
Facilitate cross-functional collaboration across clinical, operational, and community teams.
Partnership and Community Development
Build and sustain strategic partnerships with patients, caregivers, community organisations, and government agencies.
Identify opportunities for strategic alliances that advance care partnerships.
Strengthen the Patient and Family Partners community including recruitment, onboarding, engagement, recognition, and appreciation of staff and community.
Data and Insights
Work with key stakeholders to collect, interpret, and present patient experience and programme data.
Translate data into actionable recommendations and track impact.
Develop dashboards or visualisations to inform strategic decision-making and continuous improvement.
Administrative and Operational Support
Ensure effective documentation, reporting, and compliance with governance requirements.
Organise meetings, manage schedules, prepare materials to support operational excellence.
Contribute to process improvements that strengthen team efficiency.
Requirements
Bachelor's degree in healthcare, social sciences, public health, or related disciplines.
Three to five years of relevant experience with demonstrated experience in programme and project management in healthcare, community development, and/or patient advocacy.
Proven ability to work with diverse stakeholders, manage multiple priorities, and navigate complex systems and influence without formal authority.
Strong communication, facilitation, and problem‐solving skills, with a high level of empathy and professionalism.
Demonstrated commitment to co‐design, continuous improvement, and patient‐centred practice.
Good attention to detail to drive and deliver multiple tasks and projects, focusing on achieving positive outcomes.
Proficiency in MS Office, familiarity with data visualization tools and basic visual/video editing is advantageous.
#J-18808-Ljbffr
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Manager, Patient Advocacy & Support Office(9060)
Posted 1 day ago
Job Viewed
Job Description
Overview
The Patient Advocacy and Support Office (PASO) at the National University Health System (NUHS) is an integral part of our commitment to delivering incredible care and health together with patients, caregivers, and the community. Working cross-functionally, we champion and foster a culture of person- and family-centred care and service excellence across the NUHS cluster. We drive engagements and collaborations with patient advocates and the community in clinical, academic and social domains to achieve better health outcomes.
Job Responsibilities
You will be responsible for the following:
Champion Person- and Family-Centred Care
- Drive system-wide adoption of care partnership principles through training, campaigns, and engagement activities.
- Co-create and implement initiatives that meaningfully involve patients and caregivers in the design, delivery, and evaluation of care.
- Apply design thinking and lean methodology to identify gaps, improve processes, and grow initiatives.
Project Management
- Lead end-to-end planning and execution of initiatives, ensuring engagement of stakeholders and alignment with organizational change priorities.
- Manage scope, budget, timelines, and risks to deliver impactful outcomes.
- Facilitate cross-functional collaboration across clinical, operational, and community teams.
Partnership and Community Development
- Build and sustain strategic partnerships with patients, caregivers, community organisations, and government agencies.
- Identify opportunities for strategic alliances that advance care partnerships.
- Strengthen the Patient and Family Partners community including recruitment, onboarding, engagement, recognition, and appreciation of staff and community.
Data and Insights
- Work with key stakeholders to collect, interpret, and present patient experience and programme data.
- Translate data into actionable recommendations and track impact.
- Develop dashboards or visualisations to inform strategic decision-making and continuous improvement.
Administrative and Operational Support
- Ensure effective documentation, reporting, and compliance with governance requirements.
- Organise meetings, manage schedules, prepare materials to support operational excellence.
- Contribute to process improvements that strengthen team efficiency.
Requirements
- Bachelor’s degree in healthcare, social sciences, public health, or related disciplines.
- Three to five years of relevant experience with demonstrated experience in programme and project management in healthcare, community development, and/or patient advocacy.
- Proven ability to work with diverse stakeholders, manage multiple priorities, and navigate complex systems and influence without formal authority.
- Strong communication, facilitation, and problem-solving skills, with a high level of empathy and professionalism.
- Demonstrated commitment to co-design, continuous improvement, and patient-centred practice.
- Good attention to detail to drive and deliver multiple tasks and projects, focusing on achieving positive outcomes.
- Proficiency in MS Office, familiarity with data visualization tools and basic visual/video editing is advantageous.
#L1-RT1
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