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About The Role

We are seeking an Account Management intern to manage campaigns and proposals. We are looking at individuals who are strong in communication, meticulous, and have an interest in the media industry.

You must be able to commit to a minimum of 20-weeks (5 months) internship.

What You Will Do

• Support the development and execution of integrated campaigns, with a focus on content marketing, KOL management, social media management, storytelling, branding and digital marketing
• Support in campaign briefs that addresses the business challenge clearly and provide sufficient background information for teams to work with
• Collaborate with cross-functional teams (e.g. Project Management, Creative, and Editorial) to ensure campaigns are delivered on time to the highest quality standards
• Assist in maintaining relationships with assigned clients and key stakeholders: Providing active follow-up and ensuring client satisfaction
• Compile data and provide preliminary insights, to support campaign strategy and optimise performance
• Assist in the preparation of marketing campaigns, proposals, presentations, and coordination of events
• Conduct market research and compile reports on competitors and industry trends

The Successful Candidate Should Have

• Possess or currently studying for a Diploma/Degree in Business/Media Studies or equivalent
• Excellent understanding of new media, digital publishing, content and social media industry
• Proactive communication, good writing and research skills
• Able to handle multiple projects and enquiries simultaneously, managing priorities and time effectively
• Meticulous and good eye for industry trends, technologies, and best practices
• Keen to learn new skills
• Able to commit for a minimum of 20-weeks (5 months) internship

What You Will Gain

• Opportunity to set foot into the media industry through a leading, homegrown media company
• Practical experience in Account Management
• Develop skills in analysing and executing campaign proposals for effective strategy implementation
• Potential for future employment opportunities based on performance

We are seeking an Account Management intern to manage campaigns and proposals. We are looking at individuals who are strong in communication, meticulous, and have an interest in the media industry.

You will be responsible for supporting the Key Accounts Team in a variety of sales and marketing initiatives. This includes conducting audience and market research, preparing proposals, and liaising with vendors for production.

You must be able to commit to a minimum of 20-weeks (5 months) internship.

• Support the development and execution of integrated campaigns, with a focus on content marketing, KOL management, social media management, storytelling, branding and digital marketing
• Support in campaign briefs that addresses the business challenge clearly and provide sufficient background information for teams to work with
• Collaborate with cross-functional teams (e.g. Project Management, Creative, and Editorial) to ensure campaigns are delivered on time to the highest quality standards
• Assist in maintaining relationships with assigned clients and key stakeholders: Providing active follow-up and ensuring client satisfaction
• Compile data and provide preliminary insights, to support campaign strategy and optimise performance
• Assist in the preparation of marketing campaigns, proposals, presentations, and coordination of events
• Conduct market research and compile reports on competitors and industry trends

• Possess or currently studying for a Diploma/Degree in Business/Media Studies or equivalent
• Excellent understanding of new media, digital publishing, content and social media industry
• Proactive communication, good writing and research skills
• Able to handle multiple projects and enquiries simultaneously, managing priorities and time effectively
• Meticulous and good eye for industry trends, technologies, and best practices
• Keen to learn new skills
• Able to commit for a minimum of 20-weeks (5 months) internship

• Opportunity to set foot into the media industry through a leading, homegrown media company
• Practical experience in Account Management
• Develop skills in analysing and executing campaign proposals for effective strategy implementation
• Potential for future employment opportunities based on performance

What we offer

• Excellent Benefits - Health, Fitness, Personal Wellbeing

• Good Working Environment

• Flexible Work Arrangements

Duties & Responsibilities

• Manage clients requirements and projects by leading cross-functional teams to define, scope, plan, execute and deliver exceptional business value on time and within budget

• Manage the entire cycle of new and existing accounts/projects and act as the single point of contact on account related queries, escalation and attending to new or additional client requirement

• Provide leadership and guidance to facilitate the work of cross-functional program teams by clarifying project objectives and defining tactics necessary to accomplish these objectives

• Facilitate discussions with the business leaders in the organization and customers to clearly define complete account requirements, i.e. business, product, marketing, support and delivery requirements

• Manage a complete account schedule, issues and risk list.

• Facilitate weekly account meetings to drive progress and resolve issues as well as prepare and distribute agendas, minutes, action items and status reports.

• Manage account expectations with internal and external stakeholders by monitoring progress against the plan, escalating problems and issues that impact cost, scope or schedule and notifying affected department.

Requirements

• Minimum 2 years of experience

• At least a diploma in Logistics, Supply Chain Management or other equivalent disciplines

• Excellent problem resolution skills including negotiation skills

• Commitment to customer service

• Good in Microsoft Office

• Flexibility to facilitate global engagement

• SAP transactional knowledge will be an added advantage

About us

Arvato Singapore Pte. Ltd. is an innovative and international leading service provider in the field of supply chain management and e-commerce. Partners come together with industry specialists in the fields of Telecommunication, Hightech & Entertainment, Automotive/Bank/Insurance, Healthcare, Consumer Products and Publisher. Using the latest digital technology, Arvato develops, operates and optimizes complex global supply chains and e-commerce platforms, as the strategic growth partner for its customers.

Apply now to join our team and be a part of our exciting journey

Responsibilities
- Achieve set sales targets and objectives.
- Conduct cold calling, prospecting, and lead qualification.
- Identify new business opportunities and build lasting client relationships.
- Provide tailored solutions based on client needs to ensure satisfaction.
- Develop and implement effective sales strategies while monitoring market trends.
- Collaborate with the team to drive long-term growth and profitability.
- Build and maintain a strong industry network to stay ahead of competitors.
- Perform other ad-hoc duties as assigned by the superior
Requirements
- Minimum qualification: Secondary N-level or equivalent.
- Strong interest and ability in sales, with excellent communication skills.
- Positive, confident, and determined mindset with resilience against rejection.
- Able to work independently and as part of a team.
- Target-driven and able to thrive under pressure.
- Training will be provided.
- Open to Singaporeans and Work Permit holders.
Compensation
- Base salary: SGD $2,000 to $2,500, excluding commission. Additional performance incentives may apply.

Key Role: Account Management Specialist

We are seeking a highly skilled and experienced Account Management Specialist to join our team. The successful candidate will be responsible for managing client requirements and projects by leading cross-functional teams to define, scope, plan, execute and deliver exceptional business value on time.

• Manage clients requirements and projects by leading cross-functional teams to define, scope, plan, execute and deliver exceptional business value on time.
• Provide leadership and guidance to facilitate the work of cross-functional program teams by clarifying project objectives and defining tactics necessary to accomplish these objectives.
• Facilitate discussions with business leaders in the organization and customers to clearly define complete account requirements.

• Manage a complete account schedule, issues and risk list.
• Facilitate weekly account meetings to drive progress and resolve issues as well as prepare and distribute agendas, minutes, action items and status reports.
• Manage account expectations with internal and external stakeholders by monitoring progress against the plan.

• Minimum 2 years of experience
• At least a diploma in Logistics, Supply Chain Management or other equivalent disciplines
• Excellent problem resolution skills including negotiation skills
• Commitment to customer service

• Maintaining accurate and up-to-date records of client interactions.
• Developing and implementing effective strategies to retain existing clients and acquire new ones.
• Building strong relationships with clients through excellent communication and interpersonal skills.
• Providing exceptional customer service and support to ensure client satisfaction.

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently in a remote setting.
• Proficiency in Microsoft Excel and other relevant software applications.

We are seeking a highly motivated and skilled individual to join our team as an Account Management Professional. This role will involve addressing customer inquiries and concerns in a timely manner, engaging with existing customers to follow up on their current requirements, and ensuring that solutions are communicated clearly to customers.

The ideal candidate will be able to work well in a team, have good communication skills, and be proficient in Microsoft Office. Additionally, the candidate should be comfortable engaging with customers over the phone and in-person.

• Address customer enquiries and concerns in a timely manner
• Routinely engage existing customers to follow up with current requirements
• Ensure that solutions are communicated clearly to customers

• Motivated individuals with experience in the service industry
• Proficiency with Microsoft Office
• Good command of written and spoken English
• Comfortable with engaging with customers over the phone and in-person

• A competitive salary based on qualifications with reasonable increments

We provide highly efficient and reliable services for our customers, striving to combat Singapore's humid weather. As a valued member of our team, you will have the opportunity to hone your interpersonal skills and build confidence in communicating with customers.

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foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
We’re looking for an outstanding Executive, Account Management for our Small-to-Medium Business (SMB) team, with a focus on restaurant partners . The Executive, Account Management will drive growth for our SMB portfolio through operational and marketing excellence.
Reporting to the Lead, Account Management, ideal candidates should possess quick learning abilities, a high degree of comfort with proprietary software systems and a very keen eye for details.
Relationship Management

• Conduct data analysis, reporting, operational and invoicing resolutions
• Deepen business relationships with foodpanda’s SMB restaurant partners with our proprietary learning tools
  

• Work with foodpanda’s Commercial and Marketing teams to implement and scale marketing campaigns
• Educate SMB restaurant partners on the foodpanda marketing suite to grow on the foodpanda platform
  

• Work with foodpanda’s Operations team to evaluate partner operational compliance
• Utilize data to identify opportunities for growth through operational best practices
  

• As part of a highly agile industry, expect to be given opportunities to participate in the execution of high-impact commercial activities
  

• Minimum 1 year of experience in a client-facing role (restaurant, FMCG, tech, e-commerce, or related industries)
• A keen sense for customer behaviour, and how content quality affects purchasing decisions
• An analytical mindset with a penchant for seeking opportunities within data patterns
• Job ownership is an important part of our company culture, thus structure and discipline are optimal traits in the ideal hire
• Intermediate proficiency in Microsoft Excel & PowerPoint is preferred
  

• A dynamic and challenging working environment with a steep learning curve
• Responsibility from day one in the leading food delivery company in the world
• The opportunity to be part of a happy, high functioning and smart team
• Periodic fun, engaging company events & team activities
• A company committed to developing you personally and professionally.
• A vibrant and international team with diverse backgrounds from all over the world
• A culture that empowers you to take full ownership of your work and career

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development and IT Services and IT Consulting

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