7 Care Coordinator jobs in Singapore

Salary : $3,200 - $4,200

Location: Buangkok

Working hours: Monday - Friday (830am - 530pm ) staggered working hours

Job Responsibilities

• Assess needs of seniors with care/service needs and formulate care plans for seniors with care/service needs.
• Assist in the development and implementation of programmes for seniors through data collection and the conduct of basic analysis.
• Coordinate care for the seniors with relevant stakeholders.
• Documentation of case notes.
• Facilitate timely and appropriate service referral and provision to seniors.
• Participate in case discussions with external service providers.
• Provide case management services.
• Perform needs assessment of seniors living in the community.
• Prepare data for submission to relevant authorities.

Job Requirements

• Degree in Psychology or Social Work
• With relevant working experience is an advantage

Interested applicants can email your CV to or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd | 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn | EA Personnel License R24120580

Chief Executive Officer

• Salary: $10,000 - $13,000

Key Responsibilities

• Strategic Leadership : Lead daily operations and execute Board-approved strategies aligned with the organization’s mission to support individuals with physical challenges.
• Operations Management : Oversee budgeting, service delivery, infrastructure, and implement strong internal controls and policies.
• Financial Management : Ensure financial health, sustainability, accurate reporting, and responsible resource allocation.
• People & Talent Leadership :Recruit, retain, and develop competent, mission-driven staff.
  Provide coaching, succession planning, and leadership development.
  Oversee volunteer onboarding, training, and appreciation efforts.
• Fundraising & Partnerships : Spearhead donor cultivation, strategic fundraising, and partnership development.
• Service Excellence : Ensure high-quality, client-centric programme delivery.
• Governance & Compliance : Uphold all legal, regulatory, and board governance standards.
• Public Representation : Act as the organization's face to stakeholders and the wider community, enhancing visibility and outreach.

Key Requirements

• Bachelor’s degree or higher (advanced degree preferred)
• Minimum 10 years in senior executive roles in non-profit or commercial sectors; healthcare or disability services background is highly preferred

The Supreme HR Advisory Pte. Ltd | 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn | EA Personnel License R24120580

Description

What the role is:

You manage complex and cross-functional escalated cases while leading a team of Integrated Case Managers, performing secretariat duties for Quality Service Meetings, and working to improve service personnel experience through multi-domain issue resolution.

What you will be working on:

- Manage escalated Army feedback cases- Develop quality, responsive and consistent formal replies to respond to feedback providers- Perform secretariat duties- Develop initiatives that enhances Quality Service for the Army- Perform analysis of cases- Report key performance indicators- Oversee frontline customer service and systems operations- Generate health status reports and performance of team- Maintain training materialsChallenge(s)- Managing complex multi-domain issues- Ensuring timely case resolution- Coordinating across departments- Maintaining response quality- Balancing stakeholder needs

What we are looking for:

- At least 2 years of experience in Human Resource (HR)- Strong writing abilities- Excellent interpersonal and communication skills- Competent in Microsoft 365 productivity toolsAppointment will be commensurate with your experience.Only shortlisted candidates will be notified.

About MINDEF

The mission of MINDEF and the Singapore Armed Forces is to enhance Singapore's peace and security through deterrence and diplomacy, and should these fail, to secure a swift and decisive victory over the aggressor.The Defence Executive Officer (DXO) scheme is the non-uniformed career scheme of MINDEF that offers myriad opportunities in various job functions, such as corporate communications, cyber security, data analytics and visualisation, defence policy, finance, HR, psychology, and more. Embodying the same level of commitment towards defence, DXOs work together with their military counterparts to contribute to MINDEF/SAF’s mission and ensure Singapore's security and stability. United by this common cause, our lines of defence complement each other to secure the prosperity and progress of our nation.

#J-18808-Ljbffr

Industry

Other

Category

Finance

Sub Category

Finance & Insurance

Description

What the role is: You manage complex and cross-functional escalated cases while leading a team of Integrated Case Managers, performing secretariat duties for Quality Service Meetings, and working to improve service personnel experience through multi-domain issue resolution. What you will be working on: - Manage escalated Army feedback cases- Develop quality, responsive and consistent formal replies to respond to feedback providers- Perform secretariat duties- Develop initiatives that enhances Quality Service for the Army- Perform analysis of cases- Report key performance indicators- Oversee frontline customer service and systems operations- Generate health status reports and performance of team- Maintain training materialsChallenge(s)- Managing complex multi-domain issues- Ensuring timely case resolution- Coordinating across departments- Maintaining response quality- Balancing stakeholder needs What we are looking for: - At least 2 years of experience in Human Resource (HR)- Strong writing abilities- Excellent interpersonal and communication skills- Competent in Microsoft 365 productivity toolsAppointment will be commensurate with your experience.Only shortlisted candidates will be notified. About MINDEF The mission of MINDEF and the Singapore Armed Forces is to enhance Singapore's peace and security through deterrence and diplomacy, and should these fail, to secure a swift and decisive victory over the aggressor.The Defence Executive Officer (DXO) scheme is the non-uniformed career scheme of MINDEF that offers myriad opportunities in various job functions, such as corporate communications, cyber security, data analytics and visualisation, defence policy, finance, HR, psychology, and more. Embodying the same level of commitment towards defence, DXOs work together with their military counterparts to contribute to MINDEF/SAF’s mission and ensure Singapore's security and stability. United by this common cause, our lines of defence complement each other to secure the prosperity and progress of our nation. #J-18808-Ljbffr Industry

Other Category

Finance Sub Category

Finance & Insurance

The incumbent will be responsible for the case management of pre/post sale service transactions. The Case Manager supports Operations to ensure a smooth, timely, and positive service experience for the financial representatives and clients on new and existing policies
**1. End-to-End Case Management**
+ The Case Manager is responsible for overseeing the end-to-end service aspects throughout the case lifecycle (pre- and post-sale)
+ Pre-sale:
+ The Case Manager will mainly liaise with the Financial Representatives, Business Development Managers, New Business & Underwriting and Legal & Compliance teams to assist with understanding and gathering of required financial and medical documents, underwriting requirements and other necessary documents, especially critical for policy issuance. Responsible for ongoing and proactive status updates.
+ For HNW Business
+ Regular case discussion with Financial Representatives to provide clarity on underwriting requirements and decisions
+ Be the first line of review for appeals and provide appropriate advice to our partners
+ Provide close follow-up for cases that required Legal & Compliance teams review
+ Post-sale:
+ The Case Manager will mainly liaise with the Distribution Partners, Policy Services, Product & Pricing teams, Client Services and Claims teams on inforce policy requests, including policy changes, inforce illustrations, claims and other post-sales related transactions. Provides clear information on the necessary requirements to allow for one-touch resolution. Responsible for ongoing and proactive status updates.
+ For HNW Business:
+ - Facilitate the overall processes for post sales transaction
+ - Coordinate with internal stakeholders to provide accurate and timely information
**2. Reporting**
+ Consistently and accurately track incoming requests from internal and external stakeholders and ensure that the requests are answered promptly
+ For Retail Business:
+ - To record all incoming and outgoing enquiries in the designated platform to provide one-view of the customer records for all internal stakeholders
+ For HNW Business:
+ - To record all ad-hoc requests for end to end handling
+ Maintain daily/weekly/ monthly reports, as required, for the tracking of outstanding issues, submissions, withdrawals, feedback and overall adherence to Service Level Agreement; where management's expectations are not met, highlight their root causes, where appropriate
+ For HNW Business:
+ - To Prepare monthly pipeline cases for reporting purpose and focus list for New Business & Underwriting team that are critical for policy issuance.
+ Record all ad-hoc requests for end to end handling
+ Participate in regular team huddles and provide important updates (where applicable)
**3. Other responsibilities**
+ Perform screening of submitted documents before they are registered via AWD for processing
+ For Retail Business:
+ - Checking for completeness includes submitted documents that are presented at the Advisor Centre
+ Ensure proper filing and archival of all the documents received by the team
+ Handle appeals and garner responses from the New Business, Underwriting & Policy Servicing team; ensure documents received are processed promptly
+ Attend to queries relating to third party services and any other matters relating to policy issuance of servicing
+ Conduct enhanced due diligence checks, AML verifications prior to policy issuance and ensure contracts are issued upon receipt of premiums and required original documents
+ Follow up on outstanding requirements and any form of appeals pertaining to Operations matters
+ Review work process improvement to enhance effectiveness and efficiency
+ Assist in onboarding of new banks
+ Conduct Operations related trainings to Internal stakeholders, Financial Representatives and Partners
+ Any tasks delegated from time to time
**Required Qualifications:**
+ Diploma/Degree from any recognized institution/university
+ Minimum 5 years working experience; with around 3 years insurance industry experience
+ Highly service-oriented, organized, and able to multi-task
+ Strong communication skills (verbal, written and presentation)
+ Flexible and able to adapt in a fast-paced and changing environment
**Nice to Haves:**
+ Understanding of financial services and the needs of sales professionals is an advantage
+ Candidates with front facing experience is an added advantage
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

• Oversee case management processes ensuring quality and compliance with policies.
• Ensure timely and effective handling of cases, including assessment, planning, intervention, and review.
• Develop, implement, and evaluate counselling and casework programs aligned with organizational goals.
• Manage budgets related to casework and counselling programs.

Requirements:

• Degree in Social Work or equivalent
• At least 2 years of experience in social work, case management, or counselling roles.
• Excellent leadership and team management abilities.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at

EA Licence: 19C9701

Registration: R1326740