2425 Guest Services jobs in Singapore

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group's signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Facilitate smooth check-ins and check-outs for guests.
• Deliver exceptional front desk services to ensure guest satisfaction.
• Efficiently assign rooms and handling administrative tasks.
• Process guest payments with attention to detail and professionalism.
• Collaborate with bell service and staff management to ensure seamless operations.
• Serving as a knowledgeable resource for guests, providing information on hotel facilities and room ammenities.
• Accommodating both general and unique requests to enhance the guest experience.
• Skillfully defusing conflicts or tense situations with guests to maintain a harmonious environment.
• Support and contribute to COMO's sustainability goals by implementing environmentally responsible practices within your roles and departments.

Job Requirements

• Diploma in Hotel Management or equivalent.
• Working knolwedge with OPERA cloud would be an added advantage
• Exceptional interpersonal skills to effectively interact with guests and colleagues.
• Excellent written and verbal communication skills to convey information clearly and professionally.
• Patience and good listening skills to understand and address guests' needs effectively.
• Flexible with rotating shift, including overnight shift and working on weekdays and public holidays.

Job Description :

1. Organize and delegate specific tasks and responsibilities to cleaners and team leaders for hotel room cleaning

activities. Make sure that all cleaners follow the established cleaning procedures and standards.

2. Experience in operating equipment used for cleaning hotel rooms and providing training to cleaners as needed.

3. Oversee and track the use of cleaning supplies to prevent or reduce waste and misuse.

4. Provide daily updates to the operations manager regarding the job site and serve as the primary point of

contact for addressing any complaints or feedback from hotel guests.

5. Inspect hotel rooms after cleaning to ensure they meet the hotel's cleanliness standards.

Job Requirements :

1. A minimum of 3 years of relevant experience in the hotel room cleaning industry.

2. A positive work attitude and strong work ethic are essential, along with physical fitness to handle tasks such as

working at heights and lifting up to 20 kg.

3. Willingness to work on weekends and public holidays, with the ability to alternate between morning and

afternoon shifts each week, and to work overtime as needed.

4. Proficient in basic office software and willing to handle paperwork tasks.

5. Requires long hours of standing and the ability to work in a fast-paced environment.

6. Able to communicate in English and Mandarin for effective daily communication with team members.

• **We regret to inform that only shortlisted candidates with relevant experience will be contacted**

We are seeking an organized and experienced professional to fill a key role in our hotel operations team. The successful candidate will be responsible for ensuring the highest standards of cleanliness and service in our hotel rooms.

• **We regret to inform that only shortlisted candidates with relevant experience will be contacted**

• Performing check-ins and check-outs efficiently.
• Ensuring accurate and timely entry of all reservations.
• Handling guest inquiries and complaints in a professional manner.
• Providing excellent customer service to meet guests' expectations.
• Following up on email inquiries in a timely fashion.
• Collaborating closely with Housekeeping and Maintenance Department to achieve shared objectives.
• Carrying out duties assigned by the Hotel Manager as required.

• A degree in Hospitality, Tourism, or Hotel Management, or equivalent qualification is essential.
• A minimum of one year's work experience is required.
• An entry-level specialization in Hotel Management or Tourism Services is preferred.

Job Opportunity:

We are seeking a skilled Guest Relations Officer to join our team at the Carlton City Hotel Singapore. This role reports to the Duty Manager/Senior Duty Manager and is responsible for ensuring the smooth operation of the Front Office areas, including Reception and the Club Lounge.

The successful candidate will be responsible for:

• Greeting guests warmly upon arrival and ensuring a smooth check-in/check-out process
• Providing feedback to Management on established guests' preferences to ensure a high return percentage on return guests' ratio
• Training and guiding junior staff and monitoring their performance
• Handling guest inquiries and requests, both in person and over the phone
• Providing information about hotel services, amenities, and local attractions

Key Responsibilities:

To succeed in this role, you will need to be customer service oriented, have excellent communication skills, and be able to work effectively in a team environment.

We are seeking a skilled and courteous Hotel Guest Services Representative to join our team.

This role is responsible for ensuring the highest level of customer satisfaction through prompt and efficient service delivery.

The successful candidate will possess excellent communication and interpersonal skills, with the ability to handle multiple tasks and priorities in a fast-paced environment.

• Perform check-ins and check-outs efficiently and accurately.
• Enter all reservations in a timely and accurate manner.
• Handle guest inquiries and complaints in a professional and courteous manner.
• Attend to customer needs and ensure customer satisfaction.
• Follow up on email inquiries and provide timely responses.
• Collaborate closely with Housekeeping and Maintenance departments to ensure seamless service delivery.
• Carry out assigned duties and responsibilities as required.

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• Minimum 1 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.

• Front Office management.
• Restaurant operations.
• Housekeeping management.
• Inventory control.
• Spa services.
• Pressure selling techniques.
• Cashiering and financial transactions.
• Customer satisfaction and retention strategies.
• Decision making and problem-solving abilities.
• Ability to work independently and as part of a team.
• Basic computer literacy and software applications.

Job Description:

1. Schedule and assign specific duties/roles to cleaners and lead team members to perform hotel room cleaning activities. Ensure cleaners adhere to the cleaning procedures and standards.

2. Experience in operating machines used in cleaning hotel rooms and provide training to cleaners when necessary.

3. Control and monitor the usage of cleaning materials to avoid or minimize wastage and/or misuse.

4. Daily report to operations manager on the job site situation and be the first contact person to handle any complaints and feedback from hotel guests.

5. Inspect hotel rooms upon completion of cleaning to ensure cleaning standards meet hotel requirements.

Job Requirements:-

1. At least 3 years' relevant experience in hotel room cleaning sector.

2. Good working attitude and hardworking, must be physically fit (e.g. able to work at height and move 20 kgs of weight).

3. Able to work during weekends and public holidays. Able to alternate between morning and afternoon shift on alternate week. Able to work overtime as and when required.

4. Able to use simple Office Software and willing to undertake paperwork duties.

5. Require long hours of standing and working in a high pace environment.

6. Able to communicate in English & Mandarin for easy daily communication with team members.

Job Description :

1. Organize and delegate specific tasks and responsibilities to cleaners and team leaders for hotel room cleaning

activities. Make sure that all cleaners follow the established cleaning procedures and standards.

2. Experience in operating equipment used for cleaning hotel rooms and providing training to cleaners as needed.

3. Oversee and track the use of cleaning supplies to prevent or reduce waste and misuse.

4. Provide daily updates to the operations manager regarding the job site and serve as the primary point of

contact for addressing any complaints or feedback from hotel guests.

5. Inspect hotel rooms after cleaning to ensure they meet the hotel's cleanliness standards.

Job Requirements :

1. A minimum of 3 years of relevant experience in the hotel room cleaning industry.

2. A positive work attitude and strong work ethic are essential, along with physical fitness to handle tasks such as

working at heights and lifting up to 20 kg.

3. Willingness to work on weekends and public holidays, with the ability to alternate between morning and

afternoon shifts each week, and to work overtime as needed.

4. Proficient in basic office software and willing to handle paperwork tasks.

5. Requires long hours of standing and the ability to work in a fast-paced environment.

6. Able to communicate in English and Mandarin for effective daily communication with team members.

• **We regret to inform that only shortlisted candidates with relevant experience will be contacted**