13 Process Improvement jobs in Singapore

Are you familiar with legal documentation? Do you have the passion in driving documentation process improvement projects and transforming end-to-end credit documentation lifecycle to improve operational efficiencies and enhance client experience? If you're interested in working in an environment where you can aspire to be the best, constantly strive for continuous improvements and be part of a great team and winning culture, then explore this opportunity at J.P. Morgan. The team is dedicated to providing a superior client experience while maintaining a strong risk and control framework locally, in partnership with regional and global teams to deliver consistency across the firm.

As a Process Improvement Manager within the Credit Documentation team, you will be responsible for the delivery of strategic transformation and process improvement initiatives related to the end-to-end documentation management process – document preparation, negotiation, execution & retention across Asia Pacific.

Job Responsibilities :

• Drive process improvement by mapping end-to-end documentation process, scope problems, conducting root cause analysis to determine potential variables causing the issue, formulate actionable recommendations, design solutions, and quantify operational benefits.
• Drive creation and alignment of target state documentation management process vision and roadmap, including impact assessments, change management and communication plans.
• Lead the multi-year implementation of Icertis contract lifecycle management product across the functional teams in Asia Pacific in partnership with the Product, Technology, Legal, Credit Risk and Banking teams.
• Lead and execute the Continuous Improvement (CI) Program for all documentation management process improvement initiatives & the Post Implementation Review (PIR) Program in evaluating the effectiveness of implemented solutions over time, identify and propose recommendations for strategic transformations.
• Demonstrate ownership in engaging with WLS Senior Leadership and managing partnerships with various key business partners such as Product, Technology, Banker, Credit Risk, Legal and Controls to drive transformation initiatives related to documentation management process.
• Develop content to provide periodic updates to senior management & business partners regarding project milestones and recommendations to facilitate decision-making.
• Assist in implementing a culture of continuous process improvement through coaching and mentoring individuals and teams in the practical application of process improvement tools to enable project execution and drive culture change.

Required qualifications, capabilities and skills

• Bachelor’s degree with a minimum of 12 years of professional experience, including at least 7 years in financial services and 4 years of proven expertise in process improvement.
• Sound understanding of credit/legal documentation and associated processes.
• Basic knowledge of ICertis Contract Lifecyle Management tool.
• Creative thinker with strategic mindset, strong decision-making capabilities, and ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize findings and develop solution.
• Detail-oriented and highly organized, able to handle multiple competing priorities.
• Flexible and willing to accept changes in business priorities and challenges in a rapidly changing environment.
• Proven leadership skills.
• Strong presentation and communication skills (both oral and written), collaborates effectively across all levels of the organization and ability to lead and influence without having positional authority.
• Strong PC skills in Microsoft Suite (e.g. Word, Excel, PowerPoint, Visio, Project).

Preferred qualifications, capabilities, and skills

• Sound understanding of corporate lending and/or trade finance products, and credit/legal documentation and associated processes is preferred.
• Basic knowledge of Alteryx, Tableau, Robotics and other contract lifecycle management products is preferred.
• Basic knowledge of Artificial Intelligence and Large Language Model solutions is preferred.
• Experience in project management tools and methodologies is preferred.

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Assistant Director, Customer Insights and Service Process Improvement

Join to apply for the Assistant Director, Customer Insights and Service Process Improvement role at Health Promotion Board

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Assistant Director, Customer Insights and Service Process Improvement

Join to apply for the Assistant Director, Customer Insights and Service Process Improvement role at Health Promotion Board

Health Promotion Board (HPB) is committed to inspiring a healthier Singapore. As a trusted partner of our citizens, we strive to deliver intuitive and personalised experiences that empower individuals to embrace holistic well-being.

To serve Singaporeans, HPB engages its customers via online and offline touchpoints such as outreach through the different settings including workplaces, schools, community, health screening / school health and dental services. HPB also manages a contact centre, corporate website, social media platforms, HPB’s Healthy 365 mobile app, and conduct roadshows in support of specific programmes.

As we embark on a transformation journey to enhance our customer experience delivery across the various touchpoints, we are seeking a passionate CX professional to drive transformative customer experiences through data-driven insights and process optimization. The ideal candidate will analyze CX metrics, identify opportunities for improvement, and work closely with touchpoint owners to enhance service delivery. If you have a customer-first mindset and strong analytical skills, join us in delivering exceptional experiences

Responsibilities

The responsibilities of the successful candidate will include:

• Develop and implement customer survey strategies and methodologies, generating actionable insights that drive improved customer experience across all touchpoints
• Analyse customer feedback, interaction data, and conduct customer segmentation, resulting in targeted service improvements, increased satisfaction, and enhanced personalisation that improves customer engagement
• Analyse and optimise customer-facing processes, developing personas and journey maps to create streamlined, customer-centric processes that enhance customer interactions
• Manage survey systems and data effectively, while developing comprehensive KPIs to measure service process and touchpoint effectiveness, enabling data-driven decision making and continuous improvement
• Implement strategies to address gaps and drive continuous optimisation of customer experiences, reducing pain points and increasing customer loyalty
• Present at key CX forums, using data-driven insights to inform decision-making and prioritise CX initiatives, leading to more effective resource allocation and improved outcomes
• Leverage tech tools for data collection, analysis, and visualisation, implementing processes for ongoing monitoring and evaluation of CX standards, while managing procurement processes efficiently to ensure cost-effective operations and high-quality customer experiences
• Collaborate with cross-functional and IT teams to implement process improvement initiatives, resulting in reduced service delivery time and improved efficiency
• Design and implement customer-centric processes using various methodologies, increasing customer satisfaction and reducing complaints while ensuring adherence to service level agreements(SLA)
• Develop detailed process documentation, establish KPIs, and monitor performance metrics to optimise service delivery and adapt to evolving business needs and customer expectations
• Drive continuous improvement and change management initiatives, including technology exploration for process automation, ensuring smooth transitions and successful adoption of new processes
• Provide comprehensive training and support for new processes, minimising operational disruption while implementing quality control measures to ensure data integrity and accuracy
• Evaluate, implement, and optimise new technologies for data collection, analysis, and visualisation, collaborating with CIOO and other teams to achieve best-in-class solutions for process optimisation
• Drive the implementation of technology enhancements across touchpoints, improving process efficiency, reducing operational costs, and elevating overall customer experience
  
  

Requirements

• Minimum of 5-7 years of progressive experience in customer experience, market research, service management, and data analytics.
• Proven experience in conducting customer surveys and analysing data to identify trends and insights.
• Experience in implementing service process improvements and measuring their impact.
• Strong analytical and problem-solving skills with proficiency in data analysis, statistical software, and key driver analysis.
• Experience in designing and conducting customer surveys and research.
• Experience in process improvement methodologies (e.g., BPR, Six Sigma, Lean) and service blueprinting.
• Proficiency in data visualisation tools (e.g., Power BI, Tableau) and process mapping software (e.g., Visio).
• Excellent communication and interpersonal skills.
• Knowledge of survey management systems and customer data management.
• Experience in project management and collaborating with cross-functional teams.
  
  

Skills Requirements

• Analytical Proficiency: Demonstrated ability to analyse complex data sets, identify trends, and extract meaningful insights to inform decision-making.
• Customer-centric: A deep understanding of customer needs, behaviors, and expectations, with a passion for delivering exceptional customer experiences.
• Process Improvement: Proven track record in designing and implementing efficient and effective service processes.
• Project Management: Strong project management skills to oversee multiple initiatives simultaneously and deliver results within timelines.
• Stakeholder Management: Ability to build and maintain strong relationships with internal and external stakeholders.
• Communication: Excellent verbal and written communication skills to articulate complex ideas clearly and concisely.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Marketing and Sales
• Industries Wellness and Fitness Services

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Strategy Director – Audiences & Analytics Director, Digital Platforms & Experiences Director, Revenue Planning, Reporting & Analytics - Asia Pacific Director, Brand and Marketing, SEA and India (Kendo) Director, Head of Southeast Asia Marketing Senior/Manager, Research & Development (Behavioural Science & Insights) Senior/Assistant Director, Innovation, Research and Development Division Senior Director – SEO & AI Search Optimisation Director, APAC Marketing & Communications Overlay Sales Director: Data & Analytics Solutions Senior Director of Performance Marketing

Novena, Central Singapore Community Development Council, Singapore 16 hours ago

Senior Director, Research & Development - AI Vision Associate Director (Faculty & Research Systems)

Queenstown, Central Singapore Community Development Council, Singapore 2 months ago

VP, Service Performance & Issue Insights Manager, Group COO Associate Director, SA&I Sales (Analytics & Activation) (Thailand Base)

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:**
The Expert Services **Senior Technical Consultant** is responsible configuring ServiceNow Platform based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.
+ Apply ServiceNow knowledge and Core Business Workflows (formerly Employee Workflows) domain expertise in customer engagements to provide optimum workflows.
+ Participate and sometimes lead workshops with customers to assess current processes and establish future-state processes.
+ Design and deliver ServiceNow Core Business Workflows solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
+ Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
+ Provide oversight and unit testing of code developed by partner or customer employees.
+ Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
+ Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
+ Provide feedback to product development to improve the product based on experiences gained with customers.
+ Maintain skills / certifications on HRSD (Human Resources Service Delivery) and/or FSC (Finance and Supply Chain) and/or WSD (Workplace Service Delivery) and/or LSD (Legal Service Delivery) for Core Business Workflows (formerly Employee Workflows).
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 8+ years experience as part of a professional services organization; or equivalent education/experience
+ Ability to travel up to 50%
+ Industry domain expertise in Government, Public Services, Financial Services, Healthcare
+ Creative with comfort running projects independently
+ Success driving complex issues through analysis and resolution
+ Experience working collaboratively
+ ServiceNow certifications in aligned workflow
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Manager / Assistant Manager (Business Process & Productivity)

Join us to apply for the Manager / Assistant Manager (Business Process & Productivity) role at JTC Corporation .

About the Role

You will be instrumental in driving initiatives that enhance operational productivity and efficiency. Your role will focus on analyzing current business processes to identify improvement opportunities and leading transformative initiatives aligned with our digitalisation strategy.

Key Responsibilities

• Business Process Analysis: Collaborate with policy makers to assess workflows, identify pain points, and lead Business Process Reengineering (BPR) projects to streamline operations and improve service delivery.
• Stakeholder Engagement: Work with stakeholders to gather and document business requirements, ensuring alignment with organizational goals.
• Process Mapping and Documentation: Create process maps to illustrate current and future workflows, including dependencies across roles and systems.
• System Design and Requirements: Use design thinking to define system requirements that support process improvements, working closely with IT teams to develop user-centric solutions.
• User Acceptance Testing (UAT): Oversee UAT to ensure systems meet business needs and provide a good user experience.
• Change Management: Develop communication strategies to manage change and support users during system adoption.

Qualifications

• Background in Business Administration, IT, or related fields, with experience in business analysis and process improvement methodologies.
• Experience in business process re-engineering projects, analyzing workflows, and implementing solutions for operational efficiency.
• Familiarity with design thinking to enhance user experience.
• Excellent communication and stakeholder management skills.
• Proactive, adaptable, with a passion for continuous improvement.
• Interest or knowledge in real estate solutions is a plus.
• Minimum 2 years of relevant experience preferred.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Industry: Government Administration

We will notify shortlisted candidates within 4 weeks of application.

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Description

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

Job Duties

Job Description

• Under broad direction, identifies user requirements and assists with the design, development and documentation of supply chain business processes.
• Assists in the development of user training and works with users to ensure that processes are correctly followed.
• Communicates with supply chain business units to ensure business needs are met.
• Is an advocate to the business unit and user community.
• Coodinates and conducts user training. Assists in supervising others.
• Provides basic job training and guidance on a regular basis; performs work of same or closely allied nature.
• Job tasks, correctly performed, impact indirectly on cost containment, efficiency, profitability or operations.
• Consequences of error are easily measured and can be confined.

Requirement:

Skills are typically acquired through completion of an undergraduate degree in a Technical, Supply Chain, or Business related field and 4-10 years of experience in a supply chain related field. Should have direct experience in and extensive knowledge of supply chain business processes and process management techniques.

Qualifications

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation .

Location

11 Tuas South Avenue 12, Singapore, Singapore, 637131, Singapore

Job Details

Requisition Number: 200952

Experience Level: Entry-Level

Job Family: Support Services

Product Service Line: Supply Chain Mgmt

Full Time / Part Time: Full Time

Additional Locations for this position:

Compensation Information

Compensation is competitive and commensurate with experience.

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Industry

Other

Category

Management & Operations

Sub Category

Project & Process Management

• Experience in greenfield and brownfield projects
• Hands-on implementation experience in SAP supply chain modules
• Strong understanding of business processes in the supply chain domain

about the company
Our client is undergoing a major transformation project involving the migration of legacy systems to SAP S/4HANA . We are seeking an experienced SAP Supply Chain Business Process Analys t with strong expertise in supply chain processes to support this transition. The ideal candidate will act as the bridge between business and technology, ensuring a seamless transition through in-depth requirement analysis, cross-functional collaboration, and functional support throughout the project lifecycle.

about the job

• Lead business process discovery sessions and capture technical and functional demands from stakeholders across the supply chain.
• Conduct in-depth analysis of business requirements and identify suitable SAP products.
• Serve as a Subject Matter Expert (SME) in supply chain (demand planning, inventory, procurement, production, distribution), particularly within the alcohol and spirits industry.
• Provide functional and strategic support for the ERP platform during the transition period, ensuring stability and alignment.
• Collaborate with Tech Product Teams, business units, and external partners to ensure complete and accurate mapping of business processes.
• Act as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding throughout the migration.
• Participate in data migration, system integration testing, user acceptance testing, and process harmonization.
• Support change management activities including end-user training, documentation, and go-live/post-go-live support.

skills and experience required
Minimum 5–8 years of experience in business process analysis or functional consulting, experienced in greenfield/brownfield SAP projects with strong supply chain process knowledge and hands-on implementation expertise.

Strong domain knowledge of supply chain processes (demand planning, procurement, inventory, manufacturing, distribution). Experience in working with third-party vendors, logistics providers, and external partners.

Proven experience working with SAP S/4HANA and other ERP platforms.

Excellent stakeholder engagement and communication skills, with a demonstrated ability to bridge business and technical teams.

Whats and offer
The permanent opportunity for a SAP Supply Chain Business Process Analyst , will pay a salary range of $ 10,000 - $ 12,000 plus benefits. This opportunity offers hybrid working arrangement.

To apply online please use the 'apply' function, alternatively you can reach me at
(EA: 94C3609 / R22109942)

• FMCG, luxury, or alcohol & beverage
• Experience in greenfield and brownfield projects
• Hands-on implementation experience in SAP FICO modules

about the company
We are seeking a Finance Business Process Lead- SAP Migration with deep expertise in finance transformation and a strong background in business partnering. This role will play a key part in migrating from Legacy System to SAP S/4HANA , ensuring seamless alignment between finance operations, system capabilities, and commercial goals. The ideal candidate will combine hands-on finance system knowledge with strategic communication skills and industry-specific experience, especially in areas like Advertising & Promotion (A&P) costing, excise duties, and multi-entity reporting.

about the job

• Capture business and functional finance requirements across business units, especially commercial and supply chain finance, during the SAP migration.
• Serve as the Finance SME and business partner for key finance and commercial stakeholders, ensuring the system transformation aligns with both operational needs and business strategy.
• Lead process mapping, gap analysis, and solution design workshops between legacy system and SAP S/4HANA functions.
• Work closely with SAP consultants and internal tech teams to ensure system configurations reflect finance best practices.
• Provide strategic guidance on Advertising & Promotion (A&P) spend tracking, intercompany processes, inventory valuation, and financial reporting needs.
• Ensure compliance with excise tax, regulatory reporting, and local/global accounting requirements throughout the migration.
• Support data cleansing, validation, and migration activities, ensuring high-quality financial data and audit readiness.
• Champion change management, including end-user training, documentation, and post–go-live support for finance and commercial teams.
• Collaborate cross-functionally with product, sales, and logistics teams to ensure finance processes are integrated across the value chain.

skills and experience required
Minimum 7–10 years of finance experience, strong functional knowledge of SAP S/4HANA Finance modules (GL, AP, AR, Asset Accounting, Controlling, Tax, Reporting).

Previous hands-on involvement in end-to-end ERP migration projects, preferably from legacy system to SAP.

Experience partnering with commercial and marketing teams, especially around A&P spend management and promotional forecasting.

Whats and offer
The permanent opportunity for a Finance Business Process Lead – SAP Migration , will pay a salary range of $ 10,000 - $ 12,000 plus benefits. This opportunity offers hybrid working arrangement.

To apply online please use the 'apply' function, alternatively you can reach me at
(EA: 94C3609 / R22109942)

Key Responsibilities

• Present improvement concepts and technical proposals to management
• Ensure all improvement initiatives align with internal engineering governance, HSSE policies, and relevant international standards
• Lead improvement processes and projects
• Monitor technical progress, manage deviations, and resolve cross-functional
• Lead small-to-medium scale operational improvement initiatives
• Use data-driven tools to assess performance trends and propose practical optimization solutions

Qualifications

• Degree in Process / Mechanical / Electrical / Chemical engineering
• Min 4 years of experience in oil terminal storage / Oil & Gas / Aerospace / Chemical environment
• Six Sigma Super / Black Belt certified will be a plus
• Proficient in process modeling & design tools (AutoCAD / Aspen HYSYS)
• Proficient in instrumentation systems (SCADA / DCS / PLCS)
• Comfortable travel to Karimun (Indonesia) for work assignment as and when needed

If you are interested in the position

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Internship Period: 3-6 months About the Role

Are you an IT university student passionate about HR tech, automation, and programming ? We are looking for a HR Tech & Automation Intern to help implement HR software solutions and automate manual HR processes using Python, VBA Macros, and other scripting tools .

You will play a critical role in streamlining our HR operations, improving efficiency, and exploring new ways to enhance HR workflows with technology-driven solutions .

Key Responsibilities

HR Software Implementation

• Assist in the setup, configuration, and deployment of HR software within the company.
• Work with HR teams to integrate and customize HR solutions based on business needs.
• Troubleshoot and resolve technical issues related to HR software.

Automation & Scripting (Python, VBA, etc.)

• Develop scripts, macros, or automation workflows to eliminate manual HR tasks such as:Leave application form consolidation
  Timesheet data processing
  Payroll data validation and reporting
• Self-learn and research new ways to automate HR tasks , ensuring efficiency and accuracy.

Data Processing & Reporting

• Assist in HR data collection, cleaning, and analysis for improved decision-making.
• Create automated dashboards/reports to track HR performance metrics.

Collaboration & Documentation

• Work closely with HR and IT teams to understand pain points and suggest automation solutions.
• Document automation processes and workflows for future reference .

Requirements

Who We’re Looking For

• Currently pursuing a degree in IT, Computer Science, Engineering, or related fields .
• Experience or strong interest in HR software implementation, automation, and scripting .
• Proficiency in one or more of the following:Python (for automation, data processing)
  VBA Macros (Excel automation)
  MS635 Power Automate , Power Query, or other data processing tools
• Self-motivated and able to learn new technologies independently .
• Strong problem-solving skills and ability to work with cross-functional teams.

Bonus Skills (Good to Have)

• Familiarity with HRMS (e.g., Infotech, Workday, SAP HR, BambooHR, etc.)
• Experience in API integration or low-code platforms like Power Automate.
• Knowledge of database management and report automation .

Why Join Us?