149 Customer Service jobs in Singapore

Customer Service Representative
Company : Safran Helicopter Engines
Job field : Customer services and support
Location : Singapore , Singapore
Contract type : Permanent
Contract duration : Full-time
Required degree : High School Diploma/GED Equivalent
Required experience : More than 5 years
Professional status : Employees / Staff
# 2025-160450
Apply with one click Any questions ?
**Job Description**
Duties & Responsibilities:
Managing Customer Relations & Satisfaction
- Act as the primary point of contact for AOG situations, providing immediate support and solutions to minimize aircraft downtime.
- Perform AOG duty after office hours including public holidays
- Maintain accurate records of AOG incidents, actions taken, and resolutions achieved.
- Liaise with customers to provide real-time updates and ensure satisfaction throughout the AOG process.
- Draw up commercial offers factoring in the company's commercial policy in compliance with the contractual agreements and company commercial policies
- Ensure proper fulfillments of Safran HE Asia's commitments to customers
- Attend customer meeting when neccessary
- Handle litigations/Carries out the processing of customer orders and deliveries.
- Promptly respond to customer request, provide information and solutions to resolve any operational or logistic issues.
- Send all documents/information needed by customers (order acknowledge, material receipt, delivery notes, invoices, credit notes, AWB, warranty decision, .).
Administrating within SafranHE organization
- Generate invoices and credit notes
- Process orders, delivery , returns and acknowledge receipts
- Follow up and keep customers informed regularly on the progress of the orders.
- Obtain necessary information for close customer follow up on all operational matters.
- Maintain and update customer accounts, orders and contract information in database
- Follow communication procedures, guidelines and polices
- Ensure objectives follow up, justify the discrepancies and propose corrective actions
- Ensure effectiveness of the communication link between the players of the Front Office and Back Office
- Carries out the reporting and communication for his/her activity
- Contribute to team effort by accomplishing related results as needed
- Manage the global TAT and reports any issue or deviation of the commitment towards the customer
- Ensure the TAT level for expedition in and out, commercial proposal and customer approval.
- Travel required
- Provide other ad-hoc duties if required by the reporting manager
**Job Requirements**
Required Competencies: Education / Knowledge / Skills and Abilities:
- Min. Education Level : Diploma
- Field of Study : Any
- Year of Experience Required : Customer support experience in aviation industry preferred
- Knowledge of SAP preferred
- Strong analytical and problem-solving abilities, with a focus on delivering effective and timely solutions
- Willingness to work irregular hours, including nights and weekends, as needed.
- Good telephone and communication skills required
- Mechanical/technical/interpersonal skills must be adapted to the unique requirements of the organization
- Positive, service-oriented attitude
- Able to work independently, meet tight deadlines and work under pressure with minimum supervision.
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to quickly learn and master new or unfamiliar software programs
- Ability to multi-task and manage priorities in a fast paced environment
- A team player with good interpersonal, communication and presentation skills and able to interact with people at all levels.
- Ability to process data: Knows how to process extensive amounts of data related to a broad range of domains and requiring good summary skills.
- Ability to make decisions: Knows how to make decisions that can be justified by target criteria, requiring a selection of relevant information, the development of hypotheses, an anticipation and assessment of risks.
- Ability to think ahead: knows how to plan for one to several weeks.
- Ability to solve problems: Knows how to adapt and/or amend procedures, methods, rules, etc.
- Ability to work as part of a team (nature of relations and communication): Knows how to adapt the needs and constraints of his/her contacts and adjust the frequency and nature of exchanges and the organization of his/her work.
- Ability to work as part of a team (frequency and scope of relational interactions): Very frequent interactions and many internal and external parties.
- Ability to work in a multicultural environment: Knows how to work regularly with a network of people
**Company Information**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.
**Locate your future workplace**
Seletar Aerospace Link, Seletar, Central797565
Singapore
Singapore
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
Abbott Vascular provides innovative, minimally invasive, and cost-effective products for treatment of vascular disease.
**PRIMARY FUNCTION**
+ Support the Supply Chain/Customer Service function
+ Responsible for day-to-day operations from a supply chain management perspective and strive for Total Customer Satisfaction (TCS) by resolving internal and external customer inquiries related to Customer Service function.
+ Serve as primary link between company, service provider (3PL) and customers.
+ Coordination of logistics, which includes inventory control and consignment stock count reconciliations, processing and monitoring to ensure 3PL meets the required KPI standards such as replenish stocks on time, used products updates on time and follow up with POs for billing.
+ Able to handle assignments independently.
**MAJOR RESPONSIBILITIES**
+ Plan and work towards achieving company vision, mission, and strategies.
+ Maintain full compliance with corporate Finance, Compliance and Regulatory & Quality policies and procedures and maintain all required records with regards to Customer Service and Inventory Management.
+ Provide training and guidance to internal and external stakeholders on compliance requirements.
+ Promptly address customer and sales force queries.
+ Inventory Management by analyzing and monitoring consignment inventory level, (PAR), buffer stock level, usages, short expiry write offs, missing stocks write offs, burn down short expiry stocks in fast moving centers, weekly orders, stop shipment, products return to Herleen.
+ Assist sales department in product launch, product discontinuation, backorders, proctorship, quality hold and any others as deem necessary by Country Manager and Financial Controller.
+ Perform consignment stock count at hospitals when required, analysis and reconciliation to ensure all discrepancies and inaccuracies are highlighted and addressed.
+ Oversee Singapore Supply Chain to ensure all Supply Chain related activities done on time and deliver as per Sales/Customers' need.
+ Manage 3PL warehouse to ensure smooth operations and meet KPI to ensure inbound, outbound, delivery, billing, monthly, consignment stock count, annual stock count perform as per schedule.
+ Provide guidance to non-supply chain stakeholders on supply chain/customer service-related matters, also provides formal and informal training to contribute to good collaboration across functions to achieve organization objectives.
+ Ad hoc task/projects assigned by manager.
**REQUIREMENTS**
+ Bachelor's Degree in Logistics/Supply Chain/Business with 1-2 years of relevant experience. Diploma qualifications with 2-5 years of experience.
+ Experience working in a medical devices MNC will be advantageous.
+ Expertise in Spreadsheets, Advance Excel Pivot, Macro and SAP
+ Proficient knowledge of product and catheterization laboratory processes.
+ Exceptional organizational and planning skills.
+ Strong record-keeping abilities and attention to detail.
+ Excellent customer service skills with the ability to handle complaints professionally and empathetically.
+ Fluent in English and local language, with excellent verbal and written communication skills.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

Intern, Customer Service
Req ID: 78482
Location:
Singapore, Singapore, Singapore
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
As a Customer Service Intern, you will be responsible for responsible for cultivating customer relationships for current/potential customers by utilizing knowledge of CommScope products, capabilities, and procedures as well as business intelligence-related report and data validation. You will be servicing customer orders from the point of sale up to the time the order ships and invoiced. You will also work closely with APAC Customer Service management team to monitor, track and review business intelligence data to validate data anomaly and delivering regular performance reporting for APAC.
Responsibilities:
+ Servicing customer orders from the point of sale and up to the time the order ships and invoices.
+ Order input, order release, follow up with Planner on order scheduling within agreed timelines
+ Expediting, tracking, exploring and coordinating alternative materials as necessary
+ Send order status report to customer on weekly basis and conclude shipment release arrangement
+ Data Cleanup, own data cleanup process for reporting where required
+ Data management, ensuring that we have minimal misalignment.
+ Support development of analytical reporting
+ Provide support to regional teams in regular reporting cadence
Required qualifications for consideration:
+ Fresh graduates in the relevant domain are also welcomed to apply. On the job training will be provided.
You will excite us if you:
+ Have sound experience in MS Excel
+ Have experience in Business Objects , Power BI , Dynamic 365 .
+ Are a team player and demonstrate strong interpersonal and communication skills
+ Show innovation through unique ideas and propose them to the team
#LI-VF1
Why CommScope:
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at You can also learn more about CommScope's accommodation process and EEO policy at Segment:** Business Intelligence, Data Management, Telecommunications, Telecom, Customer Service, Technology, Data

**Date Posted:**
2025-06-30
**Country:**
Singapore
**Location:**
39 Changi North Crescent, Singapore
**Position Role Type:**
Unspecified
**Responsibilities:**
+ Administer customer orders including order administration (Contract Review), quotations, raising purchase orders, receipt through dispatch and invoicing
+ Provide prompt response to customers on price, capability and any delivery enquiries
+ Ensure customer order status, purchase orders, quotations and invoices are accurately generated and recorded in SAP
+ Fulfill contractual commitments, including the authorization and processing of exchange units
+ Administer subcontract work with overseas (United States, Europe) facilities on repairs. Main liaison between customers and vendors to ensure requirements are met
+ Support Aircraft on Ground (AOG) requirements (During Office Hours)
+ Part of the CS team to support AOG on a rotation basis after office hours
+ Identifies resolution of technical / commercial enquiries / issues including over or under deliveries, invoice queries, part number verification among others
+ Execute and support business improvements / processes
+ Understand & execute LTA between Customer & Organization
+ Provide administrative support for reports and presentation material to internal and external customers
+ Participate in and support production meeting
+ Serve as a point of contact for selected key customers and partake in periodic business performance review. This includes onsite customer visits if necessary.
+ Provide weekly status update, work with VSM to provide performance improvement plan and other weekly/ monthly summaries if required by these key customers
+ Any other duties and projects assigned by the Value Stream Manager'
**Requirements:**
+ Preferably Degree in Business/ Marketing / Aerospace Engineering courses
+ Minimum 3 years of related experience in similar role, preferably in aviation industry
+ Sales forecast and business planning skills
+ Good influencing and negotiation skills
+ Excellent interpersonal, communication and presentation skills
+ Passion in delivering excellent customer service
+ Sound project management skills
+ Strong understanding of customers and market dynamic
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Customer Service Representative
Company :
Safran Electronics & Defense Services
Job field : Customer services and support
Location : Singapore , Singapore
Contract type : Permanent
Contract duration : Full-time
Required degree : Diploma/Advanced/Higher/Graduate Diploma
Required experience : More than 3 years
Professional status : Professional, Engineer & Manager
# 2025-152744
Apply with one click Any questions ?
**Job Description**
a) Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal, quoting, payment matters, liaison and fulfilling sales & repair orders.
b) Secure good relationship with customers.
c) Ownership of overall customer satisfaction / perception of SEDSA as an MRO site.
d) Daily monitoring on delivery schedule for sales orders and repairs status with Workshop / Supply Chain/ Planner and communicate all repair flows between SEDSA and customers to ensure smooth operation and efficient communication.
e) Involve in any special mission, such as imminent AOG, expedition of specific order, delivery discrepancy, quality complaint, etc.
f) Reply to customers' queries and quotations.
g) Review of customer's sales and repair orders.
h) Process and acknowledged customers' orders.
i) Issuing Invoice for completed sales and repair orders.
j) Provide shipping details to customers.
k) Handling of warranty claims.
l) Ensure TAT/SPT follow up, communicate targets, achievements and justify the discrepancies and propose alternative solutions when appropriate.
m) Propose best commercial solution according to customer needs, in compliance with SEDSA strategy and customer's expectations.
n) Monitor, analyze and improve MRO activities for our components and ensure that service rate is being met.
o) Participate in the Continuous Improvement projects in Customer Service Department (methods) to promote efficiency and productivity.
p) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company's policies.
q) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.
r) Any other duties assigned.
**Job Requirements**
a) Degree holder in engineering or business administration with 2-3 years or Diploma/O Level with 5 years in a commercial, business or sales & marketing role in the Aerospace industry can be consider
b) Well-versed in ERP software, preferably SAP B1.
c) Excellent verbal, written, presentation and computer skills (Word, Excel and PowerPoint)
d) Excellent interpersonal and communication skills, able to interact with people of all levels
e) Good commercial knowledge of the aviation industry.
f) Customers' centric with passion to provide solutions
g) A team player- capable of interacting with internal and external (customers) stakeholders.
**Company Information**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.
**Locate your future workplace**
26 Changi North Rise Singapore-499618
Singapore
Singapore
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Job Descriptions:

1. Contributes to the professional growth and development of the Customer Service function.
2. Attends to customers’ enquiries in a professional manner.
3. Ensure customer satisfaction by extending responsive and meticulous support.
4. Provides immediate response to client’s technical/service related queries and problems.
5. Addresses and resolves customers’ complaints/dissactisfactions by initiating a thorough investigation of a complaint, evaluates findings, and responds to supervisor/management/customers soonest possible.
6. Meticulous processing of specimens received from the Courier team and customers
7. Enters patients demographic and orders laboratory tests completely and accurately into Laboratory Information System.
8. Understands clinical and tests terminologies and test profile/codes.
9. Communicates problems in specimens and request forms received to the Laboratory Manager.
10. Adheres to procedures in sample centrifugation, storage, retrieval and disposal.
11. Communicates with clients, co-workers, and management.
12. Possesses good time-management skills.
13. May be rotated to other lab locations or shifts as necessary.
14. Performs other duties as assigned.
15. Ensures the discharge of duties and responsibilities with diligence.
16. Observes PDPA (Personal Data Protection Act) guidelines and chain of custody of specimens. Ensure the accurate sorting, data entry, preparation, collation and sorting of specimens that contain patients personal data.
17. Ensure the proper storage and disposal of specimens as per company’s policy.

Job Specifications:

• “O” levels or equivalent educational background
• Service oriented
• Good organizational skills
• Hardworking and possess a positive work attitude
• Experienced in client services scope
• Experienced in specimen management and data entry scope
• Good computer skills and experienced in using LIS

The Customer Service Executive must be a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction.

An individual who monitors responses to customer requests and queries to minimise gaps in customer service delivery while improving customer relationships and experience.

Key Responsibilities:

1. Order processing, generate invoices, and credit/debit notes.

2. Handle shipping documents such as Letter of Credit / FTA forms / Certificate of Origin through Chamber of Commerce

3. Shipment arrangement example like liaising with the 3rd parties providing shipping document to both customer & the nominated forwarder for export declaration.

4. Liaise with customers enquiries, deliveries, stock checks from various plants / provide production lead time.

5. Handle customer complaints - Liaising with QA / Purchasing Planning / Logistics / Internal factories - process replacement order/issue credit notes for valid claims.

6. Process and expedite shipments and ensure on-time delivery to customers

7. Outstanding order monitoring and checking order status to update customers for any delays

8. Adhoc assignments given by Manager

Skills & Qualification:

▪ Min. Diploma in any field, preferably in Supply Chain Management

▪ At least 1 to 2 years of working experience in Customer Service in sales/ manufacturing/

logistics industry.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate with people of different levels

▪ Proficient in Microsoft Words and Excel

▪ Prior experience in the manufacturing/ harnessing environment is an added advantage.

▪ Experienced in SAP SD Module is an added advantage

Working hours:

Mon to Fri 8.30am - 5.30pm

About the Client

A global leader in technology consulting and digital transformation , the client specializes in delivering cutting-edge solutions to optimize business performance. With a strong focus on cloud computing, data analytics, and AI-driven insights , they empower organizations across industries to drive innovation and efficiency . Their expertise in enterprise modernization ensures seamless scalability and operational excellence for businesses worldwide.

Location – Central

Contract duration – 12 months (renewable)

Job Description:

• Provide first call resolutions to users who called into our hotline which is public facing, advising on issues.
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact.
• Perform outbound calls to users who leave callback.
• Handle emails as assigned by team leader.
• Handle responses via the Chatbot.
• Agents must be able to manage calls from members of the public, addressing their problems and queries effectively.

Next Step:

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at .

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076

Job Description:

• Coordinate raw material and finished goods shipments for ETP, working closely with customers and internal teams.
• Liaise with manufacturing plants to monitor shipment movement and ensure timely, smooth deliveries to customers.
• Prepare and manage shipping documents promptly, provide weekly production and schedule updates to customers, and support ad-hoc reporting as needed.
• Collaborate with 3PL/4PL partners to handle import/export activities for the assigned region and ensure efficient logistics operations.

Requirement:

• Bachelor's degree in Operations Management, Supply Chain Management, or Logistics.
• 3-5 years of relevant experience, ideally in supply chain roles within the petrochemical industry, with knowledge of shipping, logistics, customer service, strategy, and warehouse management.
• Proficient in SAP and skilled in data analysis for operational and supply chain decision-making.

Additional Information:

• Located in Benoi Road
• Up to $5000
• 1 year contract

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.