159 Front Desk jobs in Singapore
Guest Service Executive
Posted 22 days ago
Job Viewed
Job Description
As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
- Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
- Assist Guest Service Executive, Operators, Reservation Agents, and other departments with any questions or requests
- Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
- Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
- Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
- Respond promptly to guest requests for a supervisor or manager
- Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
- Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
- Ensure our customers receive a fast, efficient and friendly check in and check out
- Ensure all customers' queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
- Preparation and co-ordination of group arrivals/departures.
- Ensure a good performance oriented working environment within the department and motivate the staff
- Participate regularly in training courses and put the skills learned there into practice
- Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
- Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
- Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary
Qualifications - External
What are we looking for?
A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
- Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
- Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
- Ability to see and hear in order to observe and detect signs of emergency situations
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Tell employers what skills you haveFire Safety
Product Knowledge
Front Office
Lighting
Leisure
Investigation
Credit Cards
Customerfocused
Freight
Administrative Support
Diplomacy
Customer Service
Shipping
Hospitality
Workplace Safety and Health
Front Desk Executive
Posted 25 days ago
Job Viewed
Job Description
**Job Number** 25101387
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore, 189763VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellman, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in.
**Guest Relations**
? Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
? Address guests' service needs in a professional, positive, and timely manner. ? Assist other employees to ensure proper coverage and prompt guest service.
? Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
? Thank guests with genuine appreciation and provide a fond farewell.
**Communication**
? Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
? Speak to guests and co-workers using clear, appropriate and professional language.
? Provide assistance to coworkers, ensuring they understand their tasks.
? Talk with and listen to other employees to effectively exchange information.
? Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
? Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
? Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
Front Desk Agent
Posted today
Job Viewed
Job Description
Description
1 week ago Be among the first 25 applicants
Company Description
Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
Company Description
Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people.
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
Our commitment to diversity and inclusion:
Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.
Job Description
Join the lively team at Mama Shelter Singapore as our Front Desk Agent! ️ You’ll be the sunshine of the day, ensuring everything runs smoothly while our guests enjoy a warm and welcoming stay. Let’s make every moment unforgettable together! ️
THE MISSION?
They say first impressions are always the right ones—lucky for us, you’re the first person our guests meet! That means they’re in good hands with you.
You're in charge of welcoming them and ensuring their stay is smooth at any time of the day.
With your warm and personalised hospitality (just like Mama!), you take care of everything: preparing arrivals, handling check-ins & check-outs (for both individual guests and groups), managing last-minute bookings, answering calls, and responding to guest requests.
To keep the guest experience top-notch, you make sure to share any important feedback, complaints, or remarks with your manager.
You handle payments, keep track of your cash register, and make sure all accounts are in order. You also process invoices and follow up when needed.
As a Mama ambassador, you love showcasing everything we have to offer! Whether it's our boutique (hello, retail & merchandising!), our restaurant, or our events, you know how to make guests fall in love with the Mama vibe.
With your best handwriting ️ and a touch of creativity , you write useful tips and local recommendations on the mirrors of each floor and elevator, making sure guests always have something exciting to check out!
At the end of the day, you’re the guardian of the perfect guest experience —and we wouldn’t have it any other way!
Ready to brighten up the day at Mama Shelter Singapore ? We can't wait to meet you! Let’s create unforgettable moments together! ️
Qualifications
MADE FOR YOU? ONLY IF…
- Details matter to you—nothing gets past your sharp eye and killer anticipation skills!
- You’re attentive and friendly, overflowing with kindness (seriously, you don’t even know what to do with all of it!).
- Versatile and even a bit of a salesperson ️—you know how to adapt to any situation.
- You handle every situation like a pro—Master Yoda taught you everything you know… ️
- Confidentiality is key: what happens at Mama, stays at Mama.
- You’re welcoming and engaging—who needs a bell at the front desk when every guest gets your full attention from the moment they step in?
- Team spirit? You’ve got it! Your colleagues know they can always count on you.
- Now, let’s test your priority management skills: A guest rushes to the reception, complaining their alarm didn’t go off. At the same time, the phone rings—it’s housekeeping, asking you something in their sweetest voice. Meanwhile, another guest is waiting on the other side of the desk, barefoot, key in hand. What do you do?
YOUR LITTLE EXTRAS :
- For you, Shining isn’t just a horror movie—it’s above all a film about a hotel.
- Opera Cloud is your PMS of choice, and you master it like a pro.
- Your style is unique and quirky, but don’t worry—you’re not scaring the kids!
- You dream of finally using that third language that’s been sitting in your brain for way too long! ️
Additional Information
We’re sure you know the beat :
1st verse : We set up a first telephone interview with our HR if your application moves to our rhythm.
Chorus : After the successful telephone interview, we will see you at Mama, be ready!
(chorus x2 depending on the position)
Last verse : Mama won’t leave you wondering; you will have an answer from us whatever the outcome.
Seniority level- Seniority level Entry level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Hospitality
Referrals increase your chances of interviewing at MAMA SHELTER by 2x
Sign in to set job alerts for “Front Desk Representative” roles. Guest Service Agent - Ticketing, Box Office Guest Service Agent, Airport Meet & Greet Guest Service Agent - Public Areas Department (Cleaner) Guest Service Agent - Public Areas Department (Cleaner Part-Time) Guest Service Agent - Pools and Recreation Virtual Assistant - Singapore / Philippines - Full-Time Sales and Customer Support AdministratorWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Front Desk Agent
Posted today
Job Viewed
Job Description
1 week ago Be among the first 25 applicants Company Description Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! Company Description Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people. Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. Our commitment to diversity and inclusion: Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. Job Description Join the lively team at
Mama Shelter Singapore
as our
Front Desk Agent!
️ You’ll be the sunshine of the day, ensuring everything runs smoothly while our guests enjoy a warm and welcoming stay. Let’s make every moment unforgettable together! ️ THE MISSION? They say first impressions are always the right ones—lucky for us, you’re the first person our guests meet! That means they’re in good hands with you. You're in charge of welcoming them and ensuring their stay is smooth at any time of the day. With your warm and personalised hospitality (just like Mama!), you take care of everything: preparing arrivals, handling check-ins & check-outs (for both individual guests and groups), managing last-minute bookings, answering calls, and responding to guest requests. To keep the guest experience top-notch, you make sure to share any important feedback, complaints, or remarks with your manager. You handle payments, keep track of your cash register, and make sure all accounts are in order. You also process invoices and follow up when needed. As a Mama ambassador, you love showcasing everything we have to offer! Whether it's our boutique (hello, retail & merchandising!), our restaurant, or our events, you know how to make guests fall in love with the Mama vibe. With your best handwriting ️ and a touch of creativity , you write useful tips and local recommendations on the mirrors of each floor and elevator, making sure guests always have something exciting to check out! At the end of the day,
you’re the guardian of the perfect guest experience
—and we wouldn’t have it any other way! Ready to brighten up the day at
Mama Shelter Singapore
? We can't wait to meet you! Let’s create unforgettable moments together! ️ Qualifications MADE FOR YOU? ONLY IF…
Details matter to you—nothing gets past your sharp eye and killer anticipation skills! You’re attentive and friendly, overflowing with kindness (seriously, you don’t even know what to do with all of it!). Versatile and even a bit of a salesperson ️—you know how to adapt to any situation. You handle every situation like a pro—Master Yoda taught you everything you know… ️ Confidentiality is key: what happens at Mama, stays at Mama. You’re welcoming and engaging—who needs a bell at the front desk when every guest gets your full attention from the moment they step in? Team spirit? You’ve got it! Your colleagues know they can always count on you. Now, let’s test your priority management skills: A guest rushes to the reception, complaining their alarm didn’t go off. At the same time, the phone rings—it’s housekeeping, asking you something in their sweetest voice. Meanwhile, another guest is waiting on the other side of the desk, barefoot, key in hand. What do you do? YOUR LITTLE EXTRAS :
For you, Shining isn’t just a horror movie—it’s above all a film about a hotel. Opera Cloud is your PMS of choice, and you master it like a pro. Your style is unique and quirky, but don’t worry—you’re not scaring the kids! You dream of finally using that third language that’s been sitting in your brain for way too long! ️ Additional Information We’re sure you know the beat
: 1st verse
: We set up a first telephone interview with our HR if your application moves to our rhythm. Chorus
: After the successful telephone interview, we will see you at Mama, be ready! (chorus x2 depending on the position) Last verse
: Mama won’t leave you wondering; you will have an answer from us whatever the outcome. Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Management and Manufacturing Industries
Hospitality Referrals increase your chances of interviewing at MAMA SHELTER by 2x Sign in to set job alerts for “Front Desk Representative” roles.
Guest Service Agent - Ticketing, Box Office
Guest Service Agent, Airport Meet & Greet
Guest Service Agent - Public Areas Department (Cleaner)
Guest Service Agent - Public Areas Department (Cleaner Part-Time)
Guest Service Agent - Pools and Recreation
Virtual Assistant - Singapore / Philippines - Full-Time
Sales and Customer Support Administrator
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Industry
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Hotel Front Desk |bugis | Training Provided - Ss10
Posted today
Job Viewed
Job Description
Description
Position title : Front Desk
Location: Bugis
Working days : 6 days ; 7:00am -3:00pm / 3:00pm -11:00pm / 11:00pm- -7:00am ( Night shift only 1 month 1-2 times )
Salary : $ 2,000 - $ 2,500
Interested applicants can also send your resume to WA:+65 83472904 (Mr Samuel) and allow our Consultant to match you with our Clients.
No Charges will be incurred by Candidates for any service rendered.
Responsibilities & Duties :
- Provide all guests with a friendly, accurate and efficient check-in/check-out while following the company's policies and procedures.
- May be tasked to execute room checks, reservation and public area checks etc, as part of the Hotel's effort to offer.
- Staffs more holistic training, towards possible promotion.
- Answering inquiries by guest (email/phone/at the counter) and render reasonable assistance within the expectation of keeping with excellent hospitality standards.
- Cashiering duties and maintain accurate cash float
The Supreme HR Advisory Pte Ltd EA No: 14C7279
SAMUEL SIAW Reg No: R24124745
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Hotel Front Desk |bugis | Training Provided - Ss10
Posted today
Job Viewed
Job Description
Position title : Front Desk Location: Bugis Working days : 6 days ; 7:00am -3:00pm / 3:00pm -11:00pm / 11:00pm- -7:00am ( Night shift only 1 month 1-2 times ) Salary : $ 2,000 - $ 2,500 Interested applicants can also send your resume to WA:+65 83472904 (Mr Samuel) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered. Responsibilities & Duties : Provide all guests with a friendly, accurate and efficient check-in/check-out while following the company's policies and procedures. May be tasked to execute room checks, reservation and public area checks etc, as part of the Hotel's effort to offer. Staffs more holistic training, towards possible promotion. Answering inquiries by guest (email/phone/at the counter) and render reasonable assistance within the expectation of keeping with excellent hospitality standards. Cashiering duties and maintain accurate cash float The Supreme HR Advisory Pte Ltd EA No: 14C7279 SAMUEL SIAW Reg No: R24124745 #J-18808-Ljbffr Industry
Other Category
Other Sub Category
Assistance
Hotel Front Desk |Bugis | Training Provided - SS10
Posted 1 day ago
Job Viewed
Job Description
Position title : Front Desk
Location: Bugis
Working days : 6 days ; 7:00am -3:00pm / 3:00pm -11:00pm / 11:00pm- -7:00am ( Night shift only 1 month 1-2 times )
Salary : $ 2,000 - $ 2,500
Interested applicants can also send your resume to WA:+65 83472904 (Mr Samuel) and allow our Consultant to match you with our Clients.
No Charges will be incurred by Candidates for any service rendered.
Responsibilities & Duties :
- Provide all guests with a friendly, accurate and efficient check-in/check-out while following the company's policies and procedures.
- May be tasked to execute room checks, reservation and public area checks etc, as part of the Hotel's effort to offer.
- Staffs more holistic training, towards possible promotion.
- Answering inquiries by guest (email/phone/at the counter) and render reasonable assistance within the expectation of keeping with excellent hospitality standards.
- Cashiering duties and maintain accurate cash float
The Supreme HR Advisory Pte Ltd EA No: 14C7279
SAMUEL SIAW Reg No: R24124745
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Hotel Front Desk |Bugis | Training Provided - SS10
Posted 6 days ago
Job Viewed
Job Description
Position title : Front Desk
Location: Bugis
Working days : 6 days ; 7:00am -3:00pm / 3:00pm -11:00pm / 11:00pm- -7:00am ( Night shift only 1 month 1-2 times )
Salary : $ 2,000 - $ 2,500
Interested applicants can also send your resume to WA:+65 83472904 (Mr Samuel) and allow our Consultant to match you with our Clients.
No Charges will be incurred by Candidates for any service rendered.
Responsibilities & Duties :
- Provide all guests with a friendly, accurate and efficient check-in/check-out while following the company's policies and procedures.
- May be tasked to execute room checks, reservation and public area checks etc, as part of the Hotel's effort to offer.
- Staffs more holistic training, towards possible promotion.
- Answering inquiries by guest (email/phone/at the counter) and render reasonable assistance within the expectation of keeping with excellent hospitality standards.
- Cashiering duties and maintain accurate cash float
The Supreme HR Advisory Pte Ltd EA No: 14C7279
SAMUEL SIAW Reg No: R24124745
Hotel Front Desk |Bugis | Training Provided - SS10
Posted 10 days ago
Job Viewed
Job Description
Position title : Front Desk
Location: Bugis
Working days : 6 days ; 7:00am -3:00pm / 3:00pm -11:00pm / 11:00pm- -7:00am ( Night shift only 1 month 1-2 times )
Salary : $ 2,000 - $ 2,500
Interested applicants can also send your resume to WA:+65 83472904 (Mr Samuel) and allow our Consultant to match you with our Clients.
No Charges will be incurred by Candidates for any service rendered.
Responsibilities & Duties :
- Provide all guests with a friendly, accurate and efficient check-in/check-out while following the company's policies and procedures.
- May be tasked to execute room checks, reservation and public area checks etc, as part of the Hotel's effort to offer.
- Staffs more holistic training, towards possible promotion.
- Answering inquiries by guest (email/phone/at the counter) and render reasonable assistance within the expectation of keeping with excellent hospitality standards.
- Cashiering duties and maintain accurate cash float
The Supreme HR Advisory Pte Ltd EA No: 14C7279
SAMUEL SIAW Reg No: R24124745
Front Desk Receptionist | North | Up to $3,500
Posted 13 days ago
Job Viewed
Job Description
- Customer Service cum Receptionist
- (1 year contract - renewable)
- Working Days: 5.5 days, 9am-6pm / 9am-3pm
- Salary: $2,500 - $3,500 + Bonus
- Lunch & Tea meals are provided
- Location: Sin Ming Autocity (Bishan / Upper Thomson)
High End Automobile Industy is looking for customer service cum receptionist in their front desk and able to work 5.5 days alternate Saturday (Sunday Off) per week.
Job Scopes:
- Provide excellent customer service and deliver memorable experience with service efficiency, effectiveness and quality.
- Handle phone or walk-in customer’s feedback / complaints / inquiries effectively and professionally.
- Maintain an effective communication to ensure customer retention
- Generate reports and suggest service improvement initiatives and processes.
- Perform cashiering duties
- Maintain and update appointments for servicing and repairs.
- To inform customers about our promotions and do a regularly follow up through phone calls reminding them that their vehicle is due for inspections.
- Upsell products and services to customers
- Other ad hoc duties assigned by manager
#SCR-carson-cheong
⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386
⭕ The Supreme HR Advisory ⭕ 14C7279