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Customer Service Representative (No Qualifications)

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Remote $2700 - $3200 per month Paylocity

Posted 5 days ago

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Job Description

Full time Freelance

Job Description:

Do you thrive in a role where you can help others and make a difference? Join our team as a customer service representative, where you’ll be the face of our company, helping customers navigate their questions and concerns while delivering an exceptional experience. You’ll handle inquiries, resolve issues, and work collaboratively with other departments to ensure customer satisfaction. If you’re a great communicator, enjoy problem-solving, and are motivated by helping others, we’d love to have you on our team.

Job Responsibilities and Tasks:

  • Respond promptly to customer inquiries via phone, email, and live chat.
  • Deliver accurate information about products, services, and company policies.
  • Resolve customer concerns and escalate issues to appropriate departments when necessary.
  • Record customer interactions and feedback in our CRM system for tracking and analysis.
  • Assist with troubleshooting common issues and follow up to ensure resolution.
  • Identify customer needs and provide proactive solutions to improve their experience.
  • Collaborate with team members to share insights and develop better processes.

Company Details

At Paylocity, we’re more than a leading HR, payroll, and spend management technology provider—we’re a company driven by a simple truth: People matter most. Since 1997, we’ve been partnering with organizations to create workplaces where employees thrive, and businesses excel. From our thousands of team members to the millions who use our platform, caring is in our DNA.
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Customer Service Specialist Entry-Level No Qualification Required)

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Remote $25 - $35 per hour CrowdStrike

Posted 5 days ago

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Job Description

Part Time Permanent

We are actively seeking for an Administrator.
We offer medical coverage, yearly bonus + performance bonus, paid time off and a 40 hours work week.
If you have no experience, we will train you to be a super admin.
We are not looking for academic excellence or qualification.


Benefits & Perks:

 Competitive salary package with performance bonuses

Comprehensive medical coverage and insurance benefits

Professional development opportunities and training programs

Comprehensive medical coverage and insurance benefits• Professional development opportunities and training programs

Job Summary:

Respond to customer inquiries via phone, email, and chat in a timely and profession manner•

 Process orders, refunds, and exchanges while maintaining accurate customer records

Identify and escalate complex issues to appropriate department for resolution

Collaborate with team members to improve customer service processes and policies

Job Requirements:

Excellent communication skills in English; proficiency in other languages is a plus

Strong problem-solving abilities and attention to detail

Benefits:
• Additional leave
• Employee assistance programme
• Employee discount
• Free parking
• Gym membership
• Professional development
• Promotion to permanent employee

Join our fast-growing team and be the fac of top-tier brands while earning BIG and having by sending your Resume for an Immediate interview.

Company Details

CrowdStrike has a strong foothold in Singapore, significantly contributing to the cybersecurity landscape of the region. As one of the leading global cybersecurity firms, CrowdStrike's Singapore office is dedicated to delivering cutting-edge cybersecurity solutions to businesses and government entities across Southeast Asia and beyond. CrowdStrike operates out of Singapore, a key strategic hub for its Asia-Pacific (APAC) region. Given its status as a prominent financial and technological center, Singapore is an optimal location for CrowdStrike to provide its advanced cybersecurity services to a diverse clientele that includes banks, government institutions, and multinational corporations. In Singapore, as in other regions, CrowdStrike centers its offerings around its Falcon platform, which specializes in endpoint protection. This focus is particularly relevant in Southeast Asia, where businesses are increasingly vulnerable to cyber threats as they adopt digital transformation and cloud technologies. CrowdStrike has forged partnerships with Singapore's government agencies and sectors critical to national infrastructure to bolster their cybersecurity measures. Recognizing the paramount importance of cybersecurity, the Singaporean government has enacted the Cybersecurity Act and established agencies such as the Cyber Security Agency of Singapore (CSA). CrowdStrike's solutions are instrumental in addressing the growing demand for robust protection against cyber threats in the...
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Sales and Marketing Rep Entry level

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Remote $30 - $40 per hour CrowdStrike

Posted 6 days ago

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Job Description

Part Time Permanent
Are you looking to kickstart your career in Sales & Marketing with no experience required?

We are looking for individuals to join our dynamic team, representing global and international brands in events, roadshows, and residential marketing campaigns across Singapore. Why Should You Join Us?• Unlimited Earnings: Performance-based commission • Career Growth: Proper advancement opportunities, promotions based on results • Travel
Opportunities: Work on campaigns locally and internationally • Full Training Provided: No prior experience needed, bring your enthusiasm and drive! • Vibrant Team Culture: Work with a fun, energetic team and enjoy regular team-building activities • Incentives: Weekly rewards for top performers and a competitive environmentWhat We’re Looking For:• A positive attitude, excellent communication skills, and a passion for interacting with people • Driven individuals who are motivated to earn and grow • Able to start immediately or within short notice • Asians• /PR ONLY If you’re ready to build your career to earn without limits, and be part of a supportive team, we’d love to hear from you! Apply Now By Sending Your Resumes– Don’t miss out on this incredible opportunity to learn, grow and succeed!

Company Details

CrowdStrike has a strong foothold in Singapore, significantly contributing to the cybersecurity landscape of the region. As one of the leading global cybersecurity firms, CrowdStrike's Singapore office is dedicated to delivering cutting-edge cybersecurity solutions to businesses and government entities across Southeast Asia and beyond. CrowdStrike operates out of Singapore, a key strategic hub for its Asia-Pacific (APAC) region. Given its status as a prominent financial and technological center, Singapore is an optimal location for CrowdStrike to provide its advanced cybersecurity services to a diverse clientele that includes banks, government institutions, and multinational corporations. In Singapore, as in other regions, CrowdStrike centers its offerings around its Falcon platform, which specializes in endpoint protection. This focus is particularly relevant in Southeast Asia, where businesses are increasingly vulnerable to cyber threats as they adopt digital transformation and cloud technologies. CrowdStrike has forged partnerships with Singapore's government agencies and sectors critical to national infrastructure to bolster their cybersecurity measures. Recognizing the paramount importance of cybersecurity, the Singaporean government has enacted the Cybersecurity Act and established agencies such as the Cyber Security Agency of Singapore (CSA). CrowdStrike's solutions are instrumental in addressing the growing demand for robust protection against cyber threats in the...
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Data Entry Specialist &nCustomer Service Specialist

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Remote $30 - $35 per hour CrowdStrike

Posted 14 days ago

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Job Description

Full time Permanent

We are seeking a highly motivated and detail-oriented Data Entry Specialist to join our team at CrowdStrike . As a Data Entry Specialist, you will play a pivotal role in maintaining and updating our database, ensuring accuracy and efficiency in all data-related tasks.

Key Responsibilities:
• Data Entry: Accurately input data into our systems from various sources.
• Data Verification: Verify and cross-check data for errors or discrepancies.
• Data Management: Organize and maintain electronic and hard copy files.
• Quality Control: Ensure data accuracy and consistency.
• Documentation: Prepare and maintain records, reports, and documents.
• Adherence to Guidelines: Follow company data entry guidelines and procedures.
• Team Collaboration: Work collaboratively with the data entry team to achieve departmental goals.

Why Join CrowdStrike:
• Competitive salary and performance-based incentives.
• Flexible working hours to accommodate your schedule.
• Opportunities for career growth and skill development.
• Supportive and inclusive work culture.
• Work from the comfort of your own home, eliminating the need for any upfront

Company Details

CrowdStrike has a strong foothold in Singapore, significantly contributing to the cybersecurity landscape of the region. As one of the leading global cybersecurity firms, CrowdStrike's Singapore office is dedicated to delivering cutting-edge cybersecurity solutions to businesses and government entities across Southeast Asia and beyond. CrowdStrike operates out of Singapore, a key strategic hub for its Asia-Pacific (APAC) region. Given its status as a prominent financial and technological center, Singapore is an optimal location for CrowdStrike to provide its advanced cybersecurity services to a diverse clientele that includes banks, government institutions, and multinational corporations. In Singapore, as in other regions, CrowdStrike centers its offerings around its Falcon platform, which specializes in endpoint protection. This focus is particularly relevant in Southeast Asia, where businesses are increasingly vulnerable to cyber threats as they adopt digital transformation and cloud technologies. CrowdStrike has forged partnerships with Singapore's government agencies and sectors critical to national infrastructure to bolster their cybersecurity measures. Recognizing the paramount importance of cybersecurity, the Singaporean government has enacted the Cybersecurity Act and established agencies such as the Cyber Security Agency of Singapore (CSA). CrowdStrike's solutions are instrumental in addressing the growing demand for robust protection against cyber threats in the...
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DOC Analyst Opportunities with Training Support

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Remote $30 - $35 per hour CrowdStrike

Posted 14 days ago

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Job Description

Part Time Permanent

CrowdStrike is looking for highly motivated, self-driven, Cyber Security Analysts dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world. Our CrowdStrike virtual security operations center offers opportunities to expand your skill set through a wide variety of experiences, detecting and responding to incidents as they occur in real-time for our customers.

Key Process
Process Reconciliation and Customer Support:
Manage authorization and clearing requests to ensure accurate payment flows.
Collaborate with customer support teams to address and resolve customer inquiries.
Deliver fast, precise responses to complex support issues, enhancing customer satisfaction.
Performance Monitoring and Issue Resolution
Continuously monitor user performance, responding promptly to any alerts of degradation.
Conduct thorough investigations to determine causes of operational issues.
Collaborate with technical teams to communicate operational breakages and assist in driving resolutions.

Benefits Of Working At CrowdStrike

  • Remote-friendly and flexible work culture
  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Great Place to Work Certified™ across the globe

    CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

Company Details

CrowdStrike has a strong foothold in Singapore, significantly contributing to the cybersecurity landscape of the region. As one of the leading global cybersecurity firms, CrowdStrike's Singapore office is dedicated to delivering cutting-edge cybersecurity solutions to businesses and government entities across Southeast Asia and beyond. CrowdStrike operates out of Singapore, a key strategic hub for its Asia-Pacific (APAC) region. Given its status as a prominent financial and technological center, Singapore is an optimal location for CrowdStrike to provide its advanced cybersecurity services to a diverse clientele that includes banks, government institutions, and multinational corporations. In Singapore, as in other regions, CrowdStrike centers its offerings around its Falcon platform, which specializes in endpoint protection. This focus is particularly relevant in Southeast Asia, where businesses are increasingly vulnerable to cyber threats as they adopt digital transformation and cloud technologies. CrowdStrike has forged partnerships with Singapore's government agencies and sectors critical to national infrastructure to bolster their cybersecurity measures. Recognizing the paramount importance of cybersecurity, the Singaporean government has enacted the Cybersecurity Act and established agencies such as the Cyber Security Agency of Singapore (CSA). CrowdStrike's solutions are instrumental in addressing the growing demand for robust protection against cyber threats in the...
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Customer Service Specialist Entry-Level No Qualification Required)

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Remote $25 - $30 per hour CrowdStrike

Posted 15 days ago

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Job Description

Part Time Permanent

CrowdStrike is a global leader in cybersecurity, offering advanced solutions to protect businesses from the most sophisticated cyber threats. With our flagship product, Falcon, we provide proactive threat detection, endpoint protection, and incident response to enterprises around the world.

We are expanding our team in Singapore and are looking for an Entry-Level Customer Service Specialist who has a passion for technology and delivering exceptional customer service. This is a great opportunity for individuals with no formal qualifications or technical background to start a rewarding career in cybersecurity, as CrowdStrike offers full training to help you succeed.

Role Overview
As an Entry-Level Customer Service Specialist at CrowdStrike, you will be responsible for delivering high-quality support to customers who use our Falcon platform and other cybersecurity solutions. This role is ideal for individuals who are eager to learn and grow within the cybersecurity industry. No prior qualifications are required—just a passion for technology and a desire to help customers solve problems.

This position will provide comprehensive training in cybersecurity, customer service, and troubleshooting, so you can develop the skills necessary to assist our clients effectively.


Key Responsibilities

Customer Support & Issue Resolution
First Point of Contact: Assist customers by responding to their inquiries via phone, email, and chat, addressing both basic technical issues and product questions.

Technical Troubleshooting: Guide customers through resolving common issues related to the Falcon platform, such as installation problems, configuration errors, and product usage concerns.

Product Guidance: Help customers understand how to use CrowdStrike’s cybersecurity solutions to ensure their systems remain secure and protected from cyber threats.

Documentation: Accurately document all customer interactions and maintain records of issues and resolutions for future reference.

Comprehensive Training and Onboarding

Product Training: Participate in extensive training to become familiar with the Falcon platform, cybersecurity tools, and basic threat detection.

Cybersecurity Education: Learn the foundational concepts of cybersecurity, including common threats like malware, ransomware, and phishing attacks.

Customer Onboarding: Assist in guiding new customers through product setup and initial configurations, ensuring a smooth transition into using CrowdStrike’s solutions.

Customer Relationship Building

Relationship Management: Build positive relationships with customers, providing clear and empathetic communication throughout each interaction.

Follow-up: Ensure that customer issues are fully resolved and follow up to confirm customer satisfaction.

Feedback Collection: Gather customer feedback and escalate issues or suggestions to improve the product and customer support experience.

Collaboration with Internal Teams

Escalation and Support: Work with senior team members and other departments, such as Technical Support and Incident Response, for more complex issues that require advanced technical expertise.

Knowledge Sharing: Contribute insights to improve team processes and help fellow team members resolve recurring issues more efficiently.

Ongoing Learning and Development

Continuous Improvement: Regularly update your knowledge of CrowdStrike’s products and cybersecurity best practices to improve your support capabilities.

Professional Development: As you grow in your role, you will have the opportunity to gain more technical expertise and advance within the company.

Required Qualifications

No formal qualifications required: We’re looking for individuals who are passionate about learning and eager to start a career in cybersecurity.

Strong Interest in Technology: A genuine enthusiasm for technology and an interest in cybersecurity is a must.

Excellent Communication Skills: Ability to communicate clearly and effectively, both written and verbally, in English.

Customer-Focused Attitude: A desire to help people, solve problems, and ensure customer satisfaction.

Problem-Solving Skills: Ability to troubleshoot basic issues, identify the root cause, and guide customers through solutions.

Attention to Detail: Being organized and documenting customer interactions accurately.

Preferred Skills (Not Required, But a Plus)

Experience in a customer service role: Any prior experience in customer service, hospitality, or retail will be beneficial but not necessary.

Basic technical knowledge: Familiarity with concepts such as operating systems (Windows, macOS, Linux) and internet security could be helpful, but not required.

Language Skills: Ability to communicate in other languages such as Mandarin, Malay, or Tamil would be beneficial, depending on the customer base.

Full Training Program:
You will receive a comprehensive training program that covers both customer service techniques and technical knowledge about CrowdStrike’s cybersecurity products. This training will prepare you to assist customers confidently and competently.

Career Development:
CrowdStrike is committed to the professional growth of its employees. As you gain experience, you will have the opportunity to advance to more specialized roles such as Technical Support Specialist, Incident Responder, or Customer Success Manager.

Work Environment:
CrowdStrike promotes a remote-first culture, so you can enjoy the flexibility of working from home or, depending on your location, from our Singapore office. We value work-life balance and provide the tools necessary for you to succeed in a remote or hybrid setting.

Inclusive and Collaborative Team:
You’ll work alongside a supportive, dynamic team that encourages learning and growth. We foster an inclusive environment where everyone has the opportunity to succeed.

Impactful Work:
You will play an essential role in helping customers protect their organizations from cyber threats, contributing to CrowdStrike’s mission to stop breaches and keep data secure.

Company Details

CrowdStrike has a strong foothold in Singapore, significantly contributing to the cybersecurity landscape of the region. As one of the leading global cybersecurity firms, CrowdStrike's Singapore office is dedicated to delivering cutting-edge cybersecurity solutions to businesses and government entities across Southeast Asia and beyond. CrowdStrike operates out of Singapore, a key strategic hub for its Asia-Pacific (APAC) region. Given its status as a prominent financial and technological center, Singapore is an optimal location for CrowdStrike to provide its advanced cybersecurity services to a diverse clientele that includes banks, government institutions, and multinational corporations. In Singapore, as in other regions, CrowdStrike centers its offerings around its Falcon platform, which specializes in endpoint protection. This focus is particularly relevant in Southeast Asia, where businesses are increasingly vulnerable to cyber threats as they adopt digital transformation and cloud technologies. CrowdStrike has forged partnerships with Singapore's government agencies and sectors critical to national infrastructure to bolster their cybersecurity measures. Recognizing the paramount importance of cybersecurity, the Singaporean government has enacted the Cybersecurity Act and established agencies such as the Cyber Security Agency of Singapore (CSA). CrowdStrike's solutions are instrumental in addressing the growing demand for robust protection against cyber threats in the...
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Manager, Loyalty Platforms

188537 Singapore, Singapore Mastercard

Posted today

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Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Loyalty Platforms Overview

Mastercard Loyalty Solutions delivers a suite of products and services to financial institutions, merchants, and loyalty program operators, enabling them to create compelling propositions that drive profitability and competitive differentiation. This role sits within the Consumer Acquisition & Engagement team in Asia Pacific and focuses on managing Mastercard’s loyalty platforms across the region.

The successful candidate will be responsible for shaping regional product strategy, influencing global product roadmaps to ensure regional relevance, and partnering with cross-functional teams to drive revenue growth and customer value. This role requires deep domain expertise in loyalty platforms, strong technical product thinking, and a proven ability to deliver complex, concurrent projects.

This position reports to the Regional Vice President and works closely with global and regional product teams, Sales, Solution Engineering, Product Delivery, and Support Services (Legal, Finance, Customer Services).

Key Responsibilities

Platform Strategy & Vision Alignment: Support the Director, Regional Rewards Products in developing and executing long-term strategy and go-to-market plans for rewards products in APAC. Translate global product strategy into actionable regional plans.

Technical Product Thinking: Demonstrate a strong understanding of APIs, SDKs, data pipelines, and system architecture to guide platform development and integration.

Stakeholder Management: Act as a bridge between global product teams and regional markets. Collaborate with engineering, design, data, and security teams to ensure alignment and responsiveness to market needs.

Backlog & Roadmap Ownership: Assist in prioritizing features, technical enablers, and infrastructure improvements. Balance short-term delivery with long-term scalability.

Cross-Team Collaboration: Coordinate with internal teams across divisions, including Sales, Solution Engineering, and CA&E Commercialization, to define platform capabilities and market-facing bundles. Monitor opportunity pipelines and ensure customer success.

Metrics & Performance Monitoring: Define and track KPIs, including revenue, profitability, and pipeline metrics. Develop regional case studies and use data-driven insights to inform product decisions and continuous improvement. Maintain competitive intelligence and communicate market feedback to global teams.

All About You - Qualifications & Experience
• Deep knowledge of the payments and loyalty industries, including loyalty economics and ecosystem dynamics.
• roven experience in product management or product marketing, with strong business acumen and strategic thinking.
• D monstrated ability to translate strategy into product launches and implementation plans across diverse markets.
• S rong interpersonal and leadership skills; collaborative, diplomatic, and flexible.
• E perience leading cross-functional teams and managing multiple complex projects under tight timelines.
• E cellent communication skills, with the ability to influence and present to senior stakeholders across technical and business domains.
• S lf-starter with a high level of energy, creativity, and resilience. Comfortable working independently in ambiguous environments.

Corporate Security Responsibility


All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.




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Vice President, Acceptance Commercialization, Asia Pacific

188537 Singapore, Singapore Mastercard

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Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Acceptance Commercialization, Asia Pacific Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
We are looking for a Vice President – Acceptance Commercialization, to drive product commercialization and go-to-market execution of Mastercard’s Asia Pacific regional acceptance strategy.
Acceptance team is part of the Mastercard Asia Pacific Regional Team responsible for product management of payment acceptance products, increasing the overall footprint of our acceptance network and optimizing the use of our acceptance end-points. Acceptance products are all about enabling consumers at a point-of-sale (in person and online) environment, to make a purchase using payment form factors of their choice.

As we enter the expectation economy and alternate payments methods (such as wallets and national account to account payment networks) emerging and expanding rapidly across Asia Pacific, we are experiencing a rapid change in the payments industry. We need to change, innovate and move fast to become the number one payments technology company in AP. We need to scale on acceptance development through traditional channel partners (such as acquirers, PSPs, Payment facilitators) and non-traditional channel partners (such as e-wallets, MNOs, B2B marketplaces, Independent Software Vendors- ISVs etc.)
This team is at the forefront of that change and focusing on emerging products such as Tap on Phone, QR, Next Gen Point of Interaction.
A suitable candidate will be motivated to think differently, deliver on short-medium term timelines, and collaborate teams across Mastercard and external partners and customers to execute the acceptance strategy to achieve the regional objectives.
The individual will contribute to channel partnership, commercialization, and work hand in hand with the regional, global and market teams to scale our acceptance capabilities.
Role
The role will be focused on leading the successful roll-out of acceptance business within AP, to include:
• Lead go-to-market plan development & business development for acceptance products in conjunction with counterparts in divisions and markets.
• wn regional acceptance KPIs and develop country wise commercialization strategy for different segments.
• A hieve aggressive growth on partnership with channel partners to scale acceptance solutions such as Tap on Phone, Soundboxes and traditional acceptance.
• P ospect and contract channel partners through coordination with product development, internal support teams such as customer delivery, operations and technology, legal, finance and market/geography teams.
• P ay a key role to facilitate financial modeling / business case development for new business opportunities: execute commercial deals from initial engagements, client negotiations, contract agreement process to implementation.
• W rk with cross-functional teams to stitch together solutions that can solve pain points of the customers and channel partners in collaboration.
• I dustry partnerships and other strategic alliances in support of the strategy.
• M nitor and report competition, market evolution and trends, analyze findings from ongoing and previous research efforts and recommend actions.

All About You
• T is position requires a highly collaborative individual who will need to manage relationships across multiple functional areas, regional executives and leadership as well as key customers and strategic partners across AP.
• 1 + year working experience with in-depth knowledge and experience in payments
• S rong interpersonal and leadership skills to influence and build credibility; team oriented, collaborative, diplomatic, and flexible
• C oss-functional team leadership experience managing multiple, complex projects concurrently and delivering timely results under tight timelines
• A ceptance experience in AP region preferred but not mandatory
• E cellent problem-solving skills with demonstrated track record in introducing new/emerging products and services
• E perience executing and managing business development strategies in complex environments
• S rategy and product management experience preferred but not mandatory
• T ack record in building efficient sales team, achieving business development targets and building strong customer relationships
• E cellent problem-solving skills with demonstrated track record in introducing new/emerging products and services
• P ior experience in sales and product commercialization is preferred

Corporate Security Responsibility


All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.




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Vice President, Network Partnerships – APAC Region

188537 Singapore, Singapore Mastercard

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Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Network Partnerships – APAC Region Overview
At Mastercard, we connect and power an inclusive digital economy that benefits everyone, everywhere. As Regional Vice President of Network Management for APAC, you will be at the forefront of transforming cross-border payments across one of the most dynamic and diverse regions in the world. You will lead strategic network expansion, optimize network performance, and drive innovation to deliver seamless, secure, and scalable payment experiences for our customers.
Role
This leadership role is responsible for building and managing Mastercard’s cross-border payment network across APAC. You will oversee partner relationships, regulatory engagement where necessary, and operational excellence to ensure Mastercard’s network delivers unmatched value, reliability, and reach. You will collaborate across functions to shape the future of payments in the region.
Strategic Network Development
• Define, contribute-to and execute the APAC network plan in alignment with global priorities.
• xpand Mastercard’s payment corridors by onboarding new partners and enhancing existing relationships.
• Lea initiatives to improve transaction speed, cost-efficiency, and coverage (including pay-out methods and type of flows) across diverse markets.
Partner & Ecosystem Engagement
• B ild and manage relationships with banks, fintechs, payment processors, and regulators (where necessary).
• N gotiate commercial agreements and service-level commitments that drive mutual value.
• R present Mastercard in industry forums and regulatory discussions to advocate for innovation and interoperability.
Operational Excellence
• W rk with network operations & CS team to ensure, SLAs high performance, resilience, and compliance from network partners are adhered to.
• C llaborate with Product, Engineering, and Risk teams to resolve issues and implement enhancements.
• M nitor and optimize key metrics including transaction routing, FX efficiency, and settlement timelines.
Risk, Compliance & Regulatory Alignment
• E sure full compliance with regional regulatory frameworks and Mastercard’s internal policies.
• Par ner with Legal and Compliance to manage licensing, audits, and regulatory reporting as needed.
• P oactively identify and mitigate network risks across markets.
Leadership & Team Development
• L ad and develop a high-performing regional team with a culture of innovation, accountability, and inclusion.
• F ster collaboration across regional geographies and functions to drive regional and global success.

All About You
• E tensive experience in payments, banking, or fintech, with a focus on cross-border transactions in APAC.
• P oven leadership in managing complex networks and partner ecosystems.
• D ep understanding of payment systems, FX, settlement, and APAC regulatory environments.
• S rong negotiation, communication, and stakeholder management skills.
• K owledge & Experience with real-time payments, or alternative payment rails.
• S rong analytical mindset with a data-driven approach to decision-making.
• P ssion for driving financial inclusion and digital transformation.

Corporate Security Responsibility


All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.




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Manager, Product Management, Payment Gateway

188537 Singapore, Singapore Mastercard

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Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management, Payment Gateway Overview:

Mastercard Gateway and Acceptance are key strategic priorities for the Asia Pacific region. Our goal is to empower acquirers, merchants, payment service providers (PSPs), and payment facilitators by delivering best-in-class experiences across both online and in-person commerce. We aim to establish Mastercard Payment Gateway Services (MPGS) as the preferred platform for acceptance.

As a critical component of Mastercard’s regional growth strategy, this role will be involved in product and program management for the Asia Pacific region. The individual will drive the delivery of new features, functionalities, payment channels, and options in collaboration with the Gateway Commercialization team, Customer Solution Centers, Global Product, Operations, Delivery, Compliance, Legal, Marketing, and other partners.

Role:
• Develop a strong understanding of market strategy, industry trends, and customer needs in the gateway and acceptance landscape, including PSPs, payment facilitators, acquirers, and merchants.
Assist in the product pipeline development for MPGS in Asia Pacific—identifying opportunities in collaboration with financial institution account teams, market development teams, and Customer Solution Centers
• Collaborates with internal teams to develop use cases / user stories, identifying and documenting business and technical requirements to help inform development need
• Oversee the full product management lifecycle, including identifying opportunities, positioning, roadmap planning, intake coordination, liaising with Global teams for feature development, technical onboarding and solution support.
• Shape market value propositions based on customer insights and research; develop go-to-market strategies that clearly differentiate Mastercard in the acceptance space.
• Manage operational and compliance issues via collaboration with internal teams to ensure timely resolution.
• Provide market intelligence and product requirements to global Product Development and specialist teams.
• Set up dashboards for critical performance indicators and operational reviews

All About You:
• Prior experience in the payments in APAC within e-commerce, or acceptance services industry—ideally within a large PSP, acquirer, or similar organization.
• Strong product management knowledge, with experience working on product and proposition launches in multiple markets
• Strong analytical mindset and comfort working with financial data and performance metrics.
• Strong communications and interpersonal skills with ability to build credibility with key stakeholders across multiple levels - internally and externally
• Entrepreneurial spirit that can bring new ideas and wants to make an impact
• Ability to balance strategic thinking with attention to detail.
• Take ownerships and operates with little supervision

Corporate Security Responsibility


All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.




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