179 Technical Support jobs in Paya Lebar

Responsibilities

• Perform diagnostics, repair, and maintenance of robotic hardware and systems.
• Troubleshoot and resolve technical issues related to robot operation, functionality, and components.

• Support the Project Management team on-site with

• Electrical works such as wiring, installation, and testing.

• Cable management and system setup.
• Equipment mounting and general setup assistance.
• Maintain accurate records of repairs, installations, and technical support activities.
• Liaise with internal departments and external vendors as needed for technical resolutions.
• Provide occasional training or guidance to users or junior technicians.

Requirements

• Diploma or higher in Electrical Engineering, Mechatronics, IT, or related technical field.
• 1–3 years of relevant experience in technical support, repair, or field service roles.
• Hands-on experience in robotics repair is highly preferred.
• Willingness to travel locally for site support when needed.

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EA License No: 19C9950

EA Personnel: Pang Seng Leng Diana

EA Personnel Reg No: R

Job Responsibilities:

• Responsible for all technical support related aspects to customer / FSE: escalations, fleet performance, system installations improvement programs and upgrades.
• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
• Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool
• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
• Supports in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation

Job Requirements:

• A relevant engineering education qualification (Mechanical / Electrical / Mechatronics or related field)
• Prior experience in Semi conductor Equipment (Front end or back end)
• Be the center to understand other regions' issues and able to effectively diagnose and resolve complex technical issues.
• Able to communicate clearly and effectively with customers and internal teams. At times, meetings may be at Europe/ US time zones
• Able to to work well in a team environment and adapt to changing priorities. Willing to travel onsite for troubleshooting / upgrades.

My Client play an important role in Singapore's public transport system by being the middleman between you, the commuter, and all the other parts that help to make it world-class.

• Salary : Attractive Remuneration + VB + AWS + Transport and Flexi Allowance
• Working Hours : Rotating Shift Hours (7am to 4.30pm / 2pm to 11pm)

The role is responsible for monitoring and troubleshooting ticketing kiosks, coordinating with the Maintenance Team and station staff, and compiling and verifying fault data. The role includes assisting in software deployments, generating reports, and creating Work Orders in the Maintenance Management System (MMS).

Job Responsibilities:

• Coordinate with Maintenance Team and the station staff to monitor performance of the ticketing kiosks using the Monitoring Control Console (MCC) workstation.
• Perform remote troubleshooting on the ticketing kiosks if required.

• Coordinate and work with maintenance team and station staff in:

• compiling fault data for ticketing kiosks and generating reports.

• combining and rearranging data from source documents where required.
• Verify data from maintenance team to ensure data accuracy and improve the ease of understanding.
• Assist in all systemwide software deployment activities to all ticketing kiosks including for Annual Fare Revision Exercise and other ad-hoc projects.
• Monitor performance of ticketing kiosks post software deployment for potential faults/issues.
• Generate backend reports of the ticketing kiosks for investigation purposes.
• Create Work Orders in the Maintenance Management System (MMS) to record details of fault troubleshooting.
• Support in all ticketing kiosks and MCC workstation related tasks (e.g. update station layout drawing).

Requirements:

• Nitec in Engineering or any other relevant field.
• Proficient in Microsoft Office (especially in Excel).
• Possesses high accuracy in processing information.

EA License No. – 23C2060 |EA Registration No. - R

About STYL Solutions

Ride on the wave of Industry 4.0 Join STYL Solutions in the forefront of using Fintech and IoT technologies for smart city/nation transformation. Headquartered in Singapore with R&D center in Vietnam, STYL Solutions designs, develops, and supplies hardware, software and integrated solutions for applications in payment, loyalty management, location tracking, self-service operation, telemetry.

Our market segment coverage extends from financial services, retail, mass transit, education to social services markets in Singapore and South Asia Pacific.

Our vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier living.

Job Description

We are seeking a proactive and customer-oriented L1 Technical Support Engineer to provide first-line support for our solutions, including terminals, devices, and related software platforms. This role will handle user inquiries, diagnose and resolve basic technical issues, and escalate complex cases to higher-level engineers or product teams. You will play a key role in ensuring smooth operations for our customers by delivering efficient technical assistance and professional service across multiple support channels.

Responsibilities:

1. First-Level Troubleshooting & Technical Assistance

• Act as the first point of contact for customers experiencing technical issues with hardware, software, or connectivity.
• Diagnose and resolve common problems through guided troubleshooting steps.
• Assist clients with system setup, configuration, and basic user guidance.
• Refer to internal knowledge base and documentation to provide accurate, consistent solutions.
• Escalate unresolved or critical issues to L2/L3 engineers or product specialists, ensuring clear case handover.

2. Incident Management & Documentation

• Log all customer interactions and technical issues in the support ticketing system.
• Categorize and prioritize incidents to ensure timely resolution within agreed SLAs.
• Track open cases, provide regular status updates to customers, and close tickets upon resolution.
• Prepare reports on recurring issues, escalation trends, and resolution performance to support process improvement.

3. Customer Support & Relationship Management

• Provide prompt, clear, and professional communication to customers across phone, email, and chat support channels.
• Conduct follow-ups with clients to confirm systems and devices are fully functional after troubleshooting.
• Maintain strong, professional relationships with customers by delivering reliable and empathetic support.
• Act as the voice of the customer by capturing feedback and sharing insights with internal teams to improve products and services.

Job Requirements

• Diploma/Degree in Information Technology, Computer Science, or related discipline.
• 1-3 years of experience in IT helpdesk or technical support related roles
• Good understanding of POS systems, payment-related solutions and JIRA Service Management Platform is an advantage.
• Strong problem-solving and analytical skills with the ability to multitask.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Familiarity with remote support tools, ticketing systems, and troubleshooting methodologies.
• Willingness to support field deployments or on-site maintenance when required.
• Language proficiency in Mandarin for liaising with mandarin-speaking stall owners and merchants will be a plus

Job Title: Aftersales &Technical Support Technician

Company: Durapower Technology Singapore Pte Ltd

Location: Singapore (Field-based, with regular reporting to office)

Reports To: Aftersales & Technical Support Manager

Company Background: Durapower Technology (Singapore) Pte Ltd is a leading global innovator of high-performance battery technology, specializing in the design, development, and manufacturing of advanced battery energy storage systems (BESS) for various applications, including electric vehicles, marine, industrial, and grid solutions. We are committed to driving sustainable energy solutions and are expanding our global footprint.

Job Summary: The Aftersales & Technical Support Technician at Durapower Technology Singapore Pte Ltd is a critical hands-on role responsible for providing direct technical support and service for installed Battery Energy Storage Systems (BESS) at customer sites. Working under the guidance and instruction of the Aftersales & Technical Support Engineer, this position involves troubleshooting, maintenance, repair, and commissioning assistance during the operational phase, ensuring high system reliability and customer satisfaction.

Key Responsibilities:

Field Service & Troubleshooting:

• Execute field assignments as directed by the Aftersales & Technical Support Engineer, which may include scheduled maintenance, corrective actions, or emergency service calls.
• Diagnose and troubleshoot electrical, electronic, and mechanical issues in BESS, including battery modules, Power Conversion Systems (PCS), Battery Management Systems (BMS), and cooling units.
• Utilize diagnostic tools (e.g., multimeters, clamp meters, oscilloscopes, specific software) to identify root causes of system failures.
• Perform necessary repairs, component replacements, and system adjustments on-site under the supervision or instruction of the Aftersales & Technical Support Engineer.

Preventive Maintenance:

• Conduct routine preventive maintenance (PM) checks, inspections, and performance verification tests on installed BESS units as per schedules provided by the Aftersales & Technical Support Engineer.
• Record and report any deviations or potential issues identified during PM activities.

Technical Assistance & Training:

• Provide basic operational and safety guidance to customers on-site as instructed by the Aftersales & Technical Support Engineer.
• Act as a key technical liaison between the customer and the Aftersales & Technical Support Engineer during field visits.

Documentation & Reporting:

• Maintain accurate and detailed service records, field reports, troubleshooting steps, and parts consumed for each job.
• Communicate findings and service progress promptly to the Aftersales & Technical Support Engineer for review and further action.
• Provide feedback from field observations to the Aftersales & Technical Support Engineer to contribute to product improvement and service strategy.

Safety & Compliance:

• Strictly adhere to all company safety policies, site-specific safety regulations, and industry standards (e.g., electrical safety, working at heights, LOTO procedures).
• Ensure all work is conducted in a safe and responsible manner, prioritizing personal and site safety.

Qualifications:

• Diploma OR Higher Nitec in Electrical Engineering, Electronics Engineering, Mechatronics, Power Systems, or a closely related technical field.

Experience:

• Minimum of 1-3 years of hands-on experience as a Field Service Technician, Aftersales Technician, or similar role in the battery energy storage, power electronics, industrial automation, or renewable energy sectors.
• Practical experience with lithium-ion battery systems, PCS, BMS, or TMS is highly advantageous.

Technical Skills:

• Strong foundational knowledge of electrical principles, AC/DC circuits, and power electronics.
• Ability to read and interpret electrical schematics, wiring diagrams, and technical manuals.
• Proficient in using electrical testing equipment (e.g., multimeter, clamp meter, insulation tester).
• Basic computer skills for data logging, diagnostics software, and report generation.

Soft Skills:

• Excellent problem-solving and diagnostic abilities.
• Strong communication skills, capable of relaying technical information clearly to engineers and customers.
• Disciplined and able to follow instructions meticulously from the Aftersales & Technical Support Engineer.
• Proactive, reliable, and customer-service oriented.
• Ability to work independently in the field and also collaborate effectively within a team structure.

Other Requirements:

• Willingness to travel extensively within Singapore and occasionally regionally as required.
• Possession of relevant electrical safety certifications (e.g., WSQ Operate Competently in a Work at Height Environment, Electrical Worker License) will be a plus.

Life & Health Operations (LHO) is responsible for managing all aspects of life and health insurance policies, including policy issuance and management, claims settlement and customer service. LHO ensures that policyholders receive the necessary support throughout the policy lifecycle, from application to payout.

As a Customer Service Executive in LHO, you will answer customers' enquiries and attend to their appeals relating to both life and health insurance policies. You will make an effort to understand the issues that the customers are facing and do your best to resolve them. You will impress them with your excellent service and make every customer experience a delightful one.

You will:

• Attend to customers' enquiries relating to life and health insurances via phone and email including escalated enquiries via an integrated customer management system
• Follow up customers' complaints and appeals closely, giving them timely updates and prompt resolution
• Provide feedback proactively to make work processes more efficient or to enhance customer experience
• Collaborate and support team members in enquiry/complaint handling
• Prepare reports pertaining to statistics collection and productivity
• Work on projects and assignments that your supervisor assigns

To join us as a Customer Service Officer, you:

• have obtained a diploma or degree, relevant insurance certification will be an advantage;
• are proficient in Microsoft Office;
• have at least 1 year of customer service experience in the insurance or financial industry;
• are meticulous in your work and possess problem-solving skills with a customer-focused mindset;
• can remain patient and professional in all customer engagements;
• can multitask and prioritize daily workload;
• have strong interpersonal and communication skills (including writing); and
• enjoy helping customers and remain composed in the face of challenges.

5.5 days' week

Monday to Friday: 9am - 6pm

Saturday: 9am - 1pm

Responsibilities

• You will spend most of your time answering email enquiries from the public and members. Calls are usually handled by another department.
• When required, call our members to better understand their requests.
• When the need arises, help attend to online chat/social media requests.
• Support marketing efforts by making outbound calls.

Requirements

• Min. 1-2 years of prior customer service experience
• Experience from automotive sectors is a plus

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

• Perform L1 Helpdesk Support work consisting of the following scope of work Monitor/reply email/phone, log tickets and manage L1 helpdesk.
• Perform L1 investigation for problem report and provide resolution. Route to L2 or other parties for issues that cannot be resolved by L1.
• Coordinate with L2 and other teams for resolution.
• Prepare and generate reports required for helpdesk reporting (e.g. user login, number of tickets log, CVEs, alerts, SR etc.).
• Monitor system (batch jobs, server utilization, system alerts etc.). Support system patches by doing sanity testing after patches.
• Proficient with Excel applications.
• Able to strect working hours (if required)
• Occassionaly ready to work over weekends (if required)

Customer Support Engineer
Location: Ubi
Mon to Fri 8.30am - 5.30pm + OT (sometime only)
Salary: $3000 negotiable
Requirements
Entry level from ITE - Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering can apply
Preferably 1 to 2 years in Electronic/Mechanical/Engineering related job
Willing to travel overseas on short notice for service job assignments.
Job scope
Provide on-site technical service, including installation, maintenance, and troubleshooting of semiconductor equipment at customer's sites.
Interested applicants may click apply or send your resume via WA to # (Liora) for faster response :)
Chow Zi Xin | EA R
The Supreme HR Advisory | Reg No: 14C7279
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