631 Technical Support jobs in Kallang

(Job ID: 994105)

Responsibilities:

Technical Support (40%)

• Build strong customer relationships and resolve technical issues effectively.
• Provide technical advice, reports, and support based on monitoring data.
• Analyze system performance and recommend improvements.
• Assist with aftermarket sales opportunities.

Maintenance Coordination (40%)

• Plan and support both scheduled and emergency maintenance activities.
• Liaise with internal teams and vendors to ensure smooth maintenance execution.
• Travel to sites for hands-on technical advisory support.

Troubleshooting and Root Cause Analysis (20%)

• Provide urgent on-site troubleshooting during plant emergencies.
• Lead root cause investigations and provide clear technical reports.
• Collaborate with engineering teams to resolve issues.

Requirements:

• Diploma/Degree in a relevant engineering or technical field
• 5 - 8 years of experience with turbines or large rotating machinery
• Strong customer-facing experience and hands-on troubleshooting skills
• Able to travel overseas if required
• Familiarity with turbine systems, generators, control systems is a plus

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EA Licence No.: 07C5771

EA Personnel Reg. No.: R24122504

EA Personnel Name: Edmund Ting Chao Siong

Responsibilities:

• Perform checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Maintain the tool room through 5S initiatives and good housekeeping practices

Requirement:

• ITE/Diploma in Engineering with knowledge on tooling and vehicle maintenance
• Computer literate in Microsoft Office and possess Class 3 driving license.
• Ability to work Overtime/Week when required

Interested applicants, send in your updated resume by clicking "Apply Now".

Lin Weikang

EA Personnel No: R21102570

EA License No: 23C1894

Job Description

• Involve in servicing and maintenance works, aftersales support
• Project scheduling and coordination
• Project testing and commissioning
• Conduct training to customers
• Provide assistance and support to Technical Manager

Requirements

• ITE Nitec / Higher Nitec or Polytechnic Diploma in Electrical, Electronics, Mechanical or other related Engineering field
• No working experience are welcome, on the job training provided
• Highly motivated individuals with willing to learn attitude
• Autocad drafting skills preferred but not mandatory
• Basic electrical, electronics knowledge
• Opportunities for overseas work trips and training trips

Highlights

• 5 day work week
• Performance Bonus & Annual Healthy Lifestyle Incentive
• Opportunities for career advancement in a specialised market

We are seeking a skilled technical support professional to provide high-quality assistance to our end-users. The successful candidate will be responsible for delivering exceptional service by troubleshooting user queries and incidents professionally and efficiently.

• Respond promptly to user inquiries via phone and email, ensuring prompt and professional responses.
• Perform initial troubleshooting for all reported incidents and escalate unresolved issues to senior support teams as per defined procedures.
• Maintain open communication with users, providing timely updates on the status of their issues, in alignment with service level targets.
• Take ownership of support tickets, ensuring accurate and comprehensive information is logged and cases are followed through to resolution.
• Manage user expectations effectively, alerting the Team Lead to any unusual spikes in specific types of incidents.
• Categorize and prioritize incoming incidents, track their progress, and ensure consistent follow-ups and updates until closure.

• Troubleshooting
• Technical Documentation
• Microsoft Office
• Hardware
• Ticketing
• Windows 7
• Information Technology
• Service Level
• Logging
• Service Desk
• Windows
• Mobile Devices
• Team Lead
• ITIL
• Incident Management
• Technical Support

This role plays a critical part in ensuring our end-users receive the highest level of support. As a Help Desk Technical Support Specialist, you will have the opportunity to make a real impact on our users' experiences and contribute to the success of our organization.

Starburst is the data platform for analytics, applications, and AI, unifying data across clouds and on-premises to accelerate AI innovation. Organizations—from startups to Fortune 500 enterprises in 60+ countries—rely on Starburst for fast data access, seamless collaboration, and enterprise-grade governance on an open hybrid data lakehouse. Wherever data lives, Starburst unlocks its full potential, powering data and AI from development to deployment. By future-proofing data architecture, Starburst helps businesses fuel innovation with AI.

The Technical Support Engineer (TSE) acts as a Starburst SME for a book of enterprise accounts. The TSE is responsible for answering all technical questions within both standard and custom deployment environments and assisting with supported LTS upgrades. The TSE is also responsible for peer training and development, personal continued education, and contributing to our reference documentation. They will coordinate closely with Support leadership, Engineering, Product and Accounts teams to ensure our customers receive a value driven enterprise experience.

A TSE is able to work independently, with minimal guidance, and demonstrates an expert degree of proficiency in both SEP and Galaxy.

• Technical Support:
  • Provide support for standard and custom deployments
  • Answer break/fix and non-break/fix technical questions through SFDC ticketing system
  • Efficiently reproduce reported issues by leveraging tools (minikube, minitrino, docker-compose, etc.), identify root causes, and provide solutions
  • Open SEP and Galaxy bug reports in Jira and feature requests in Aha!
• Provide upgrade support upon customer request
  • Customer must be on a supported LTS version at the time of request
  • TSE must communicate unsupported LTS requests to the Account team as these require PS services
• Monthly Technical check-ins
  • Conduct regularly scheduled technical check-ins with each BU
    • Discuss open support tickets, provide updates on product bugs and provide best practice recommendations based on your observations and ticket trends
    • Responsible for ensuring customer environments are on supported LTS versions
• Knowledge Sharing/Technical Enablement: Knowledge exchange and continued technical enablement are crucial for the development of our team and the customer experience. It's essential that we keep our product expertise and documentation current and that all team members have access to information.
  • Contribute to our reference documentation
  • Lead peer training
  • Consultant to our content teams
  • Own your personal technical education journey
• Project Involvement
  • Contribute to or drive components of departmental and cross functional initiatives
• Partner with Leadership
  • Identify areas of opportunity with potential solutions for inefficiencies or obstacles within the team and cross-functionally
  • Provide feedback to your manager on continued ed. opportunities, project ideas, etc.

• 5+ years of support experience
• 3+ years of Big Data, Docker, Kubernetes and cloud technologies experience
• Docker and Kubernetes
• Cloud technologies (AWS, Azure, GCP)
• Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
• SSL/TLS
• DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash

All-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we’re empowered to take ownership of our careers and drive meaningful change. Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our industry – and the future.

Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more.

We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up authentically.

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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We are seeking a Field Service Engineer to join our dynamic team, providing world-class customer service and technical support.

Key Responsibilities

• Provide technical support and guidance to ensure smooth operations of digital technology and cloud transformation services.
• Work collaboratively with cross-functional teams to design and implement application and infrastructure management solutions.
• Develop and maintain unified communications systems to meet customer needs.
• Collaborate with clients to understand their insurance implementation requirements and provide tailored solutions.

Required Skills and Qualifications

• Strong understanding of digital technology and cloud transformation principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficiency in Microsoft, Oracle, and AWS platforms.

Benefits

• Opportunity to work with leading MNCs and contribute to their growth.
• Chance to develop skills in multiple areas, including technical support, project management, and team collaboration.
• Competitive compensation and benefits package.

Why Choose Us

We are a trusted technology and business partner of leading MNCs. Our certifications include Microsoft Gold Certified Partner, Oracle Platinum Partner, and AWS MSP Partner.

• Provide timely remote technical support to internal users in UAE, Europe, and other regions.
• Troubleshoot hardware, software, and network issues via phone, email, and remote access tools.
• Install, configure, and maintain operating systems, business applications, and end-user devices.
• Ensure all incidents and service requests are properly logged, tracked, and resolved in a timely manner.
• Liaise with third-party vendors when required for issue escalation or equipment servicing.
• Maintain IT documentation and inventory for the Singapore office.
• Support user onboarding/offboarding processes including account setup, access rights, and equipment preparation.
• Collaborate with regional IT teams to align on global standards and best practices.

• Proven experience in IT support or a similar technical role (minimum 2-3 years preferred).
• Proficient in spoken and written Arabic, Turkish, and English.
• Strong knowledge of Microsoft Windows, Office 365, remote desktop tools, and general networking.
• Familiar with endpoint security, VPNs, printers, and mobile device management.
• Excellent communication and interpersonal skills to support users from diverse cultural backgrounds.
• Strong problem-solving mindset and ability to work independently with minimal supervision.
• Willing and able to work fully on-site at our Singapore office.
• Flexible to support users from different time zones, when necessary.
• Diploma or Degree in Computer Science, Information Technology, or related field preferred.
• IT certifications such as CompTIA A+, Microsoft Certified Professional, or similar are a plus.