6,650 Support jobs in Singapore

Position Description

As a Customer Support Representative, you are responsible for the operational management of a portfolio of customer accounts, comprising a mix of Airlines, governments, and third-party traders or shops. Within Singapore customer support team, the biggest goal is to deliver customer spares orders and repair orders on time for the right price. Together with your colleagues, you will take care of the order process for the product line Spares in distribution, trading as well as product line Component Services. Within this setting, you will function as a connector to tie all ends together, representing the customer within the organization and the other way around.

You report to the Customer Support Lead within the Material Services and Component Services business lines. Within this role, you will maintain a direct line of communication with our customers and sales organization, and closely interact with the Supply Chain Department and Program Manager.

Part A - Key Accountabilities and Responsibilities

• Responsible for managing the tail-to-end order process for the product lines Spares (primarily), Exchange, and Repairs;

• Operationally managing customer accounts;

• Take responsibility for ongoing issues on key accounts and take initiative to propose improvements where needed.

• Responsible for monthly report out on key customer accounts (both internally and towards the customer): communication on order status and performance;

• Monitoring and improvement of customer satisfaction;

• Sharing quotes with the customer and managing their status.

• Warranty handling and warranty claim settlement;

• Following up on and coordinating customer questions and complaints.

• Respond to supply and demand on the aviation trade market, spot new business, and build transactional opportunities towards a sustainable business.

Part B. Required Experience, Competencies & Qualifications

Qualifications and other Relevant Knowledge

• Minimum a Diploma Holder

• At least 2 years of experience in customer service

• Customer- and service-oriented, have a commercial drive and a problem-solving mentality;

• Commercially savvy and understands customer needs and requirements;

• Flexible attitude and can perform under pressure in stressful situations;

• Works well both independently and in a team;

• Change energizes you, and you are creative.

• Good analytical skills, in addition to a practical solution orientation;

• Valued competences: accountability, cooperation, adaptability, flexible behavior, workmanship, customer orientation, initiative, focus on quality, and commercial power.

• Singaporean only.

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Position Purpose:

Under direct supervision, reporting to the Manager/Supervisor to support the process of providing products and services per established policies and procedures to meet quality standards and expectation of the customer in a timely manner. Responsible for the account administration and interfacing with customers at a journeyman level, limited experience, product and customer knowledge. Includes but is not limited to customer order administration for new sales, repairs and warranty sales and coordination within organization for technical or engineering support and services as required.

Position Purpose:

Under direct supervision, reporting to the Manager/Supervisor to support the process of providing products and services per established policies and procedures to meet quality standards and expectation of the customer in a timely manner. Responsible for the account administration and interfacing with customers at a journeyman level, limited experience, product and customer knowledge. Includes but is not limited to customer order administration for new sales, repairs and warranty sales and coordination within organization for technical or engineering support and services as required.

Essential Functions:

• Process and maintain customer purchase orders, external customer purchase order systems, and electronic data interchange (EDI)
• Compiles and generates various customer/sales reports
• Contract review of customer purchase orders
• Maintain off-line sales systems as required (i.e., Product Master, FACT)
• Responds to customer pricing requests per established price list
• Interacts with other departments as required (order status, delivery updates, warranty & quality)
• File and maintain documentation
• Interfaces with customers on a day-to-day basis
• Over-time may be required with little or no notice to accommodate customer needs
• Prepares and submits customer quotations per established price list/catalog
• Responds to internal and external customer questions
  
  

• May respond to other administrative requests from Account Managers
• May input forecast information
• Picks up and distributes department mail
• Cross train with other Customer Support Representatives
• Small international locations may be involved in other administrative tasks from other functional areas (i.e., payment processing, after hour calls)
• May provide limited coverage (short term) for account management function
• Actively participates with account receivables management (collection process, validate PO to sales order, collections, etc.)
• In some locations may be responsible for supporting the Switchboard/Lobby
  
  

• Solid knowledge of computer systems and software applications
• High level of professional communication and interpersonal skills
• Must work effectively in a team environment
• Able to multi-task, detail-oriented and able to prioritize workload efficiently
• May be required to have multi-lingual language capabilities dependent on customer base or location (verbal and written)
• Solid understanding of the sales process
• May be required to understand and apply international commercial transaction specifics
• Sound judgment and decision-making skills regarding routine, day-to-day functions
• Thorough understanding of the organization and internal resources
  
  

• US – High School Diploma
  
  

• Demonstrated work experience in customer-interface role and general business process understanding

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Aviation and Aerospace Component Manufacturing

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Position Description

As a Customer Support Representative, you are responsible for the operational management of a portfolio of customer accounts, comprising a mix of Airlines, governments, and third-party traders or shops. Within Singapore customer support team, the biggest goal is to deliver customer spares orders and repair orders on time for the right price. Together with your colleagues, you will take care of the order process for the product line Spares in distribution, trading as well as product line Component Services. Within this setting, you will function as a connector to tie all ends together, representing the customer within the organization and the other way around.

You report to the Customer Support Lead within the Material Services and Component Services business lines. Within this role, you will maintain a direct line of communication with our customers and sales organization, and closely interact with the Supply Chain Department and Program Manager.

Part A - Key Accountabilities and Responsibilities

• Responsible for managing the tail-to-end order process for the product lines Spares (primarily), Exchange, and Repairs;

• Operationally managing customer accounts;

• Take responsibility for ongoing issues on key accounts and take initiative to propose improvements where needed.

• Responsible for monthly report out on key customer accounts (both internally and towards the customer): communication on order status and performance;

• Monitoring and improvement of customer satisfaction;

• Sharing quotes with the customer and managing their status.

• Warranty handling and warranty claim settlement;

• Following up on and coordinating customer questions and complaints.

• Respond to supply and demand on the aviation trade market, spot new business, and build transactional opportunities towards a sustainable business.

Part B. Required Experience, Competencies & Qualifications

Qualifications and other Relevant Knowledge

• Minimum a Diploma Holder

• At least 2 years of experience in customer service

• Customer- and service-oriented, have a commercial drive and a problem-solving mentality;

• Commercially savvy and understands customer needs and requirements;

• Flexible attitude and can perform under pressure in stressful situations;

• Works well both independently and in a team;

• Change energizes you, and you are creative.

• Good analytical skills, in addition to a practical solution orientation;

• Valued competences: accountability, cooperation, adaptability, flexible behavior, workmanship, customer orientation, initiative, focus on quality, and commercial power.

*About Us:**Huesfab is a dynamic and trendy clothing brand committed to providing high-quality fashion products to our customers. We pride ourselves on our exceptional customer service and are looking for a dedicated individual to join our team to help us continue to deliver an outstanding shopping experience. *Job Description:**We are seeking a Customer Support and Sales Lead Specialist to join our team. This role is critical in ensuring our customers receive the best support and service possible. The ideal candidate will have excellent communication skills, a customer-centric mindset, and a passion for fashion. *Responsibilities:**- **Customer Support:**- Respond promptly to customer inquiries via phone, email, and chat.- Resolve customer complaints and issues in a professional and courteous manner.- Provide detailed information about our products, services, and policies.- Assist customers with order placements, returns, and exchanges.- **COD Orders Confirmation:**- Confirm Cash on Delivery (COD) orders by contacting customers to verify order details.- Ensure the accuracy of customer information and address any discrepancies.- Maintain a log of confirmed and unconfirmed orders for tracking purposes.- **Sales Lead Generation:**- Identify and generate new sales leads through various channels (social media, email campaigns, referrals, etc.).- Follow up on leads to convert them into sales opportunities.- Maintain and update the customer database with new leads and sales activities.- **Collaboration:**- Work closely with the sales and marketing team to align customer support activities with sales strategies.- Provide feedback to the team regarding customer trends and feedback. *Qualifications:**- Proven experience in customer support or a similar role.- Excellent verbal and written communication skills.- Strong problem-solving abilities and attention to detail.- Ability to work independently and as part of a team.- Familiarity with CRM systems and practices.- Passion for fashion and a good understanding of the clothing industry. *Preferred Qualifications:**- Previous experience in the fashion or retail industry.- Knowledge of e-commerce platforms and online sales strategies.- Bilingual abilities are a plus. *What We Offer:**- Competitive salary and benefits.- A supportive and dynamic work environment.- Opportunities for growth and development within the company.- Employee discounts on Huesfab productsJob Types: Full-time, Permanent, FresherSchedule: Day shift Performance bonus Yearly bonusEducation: Higher Secondary(12th Pass) (Preferred)Work Location: In personSpeak with the employer+91 hidden_mobile ,

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About the Job

• Deliver exceptional customer service by responding promptly and professionally to enquiries via various channels.
• Provide high-quality support to customers through phone, email, and online messaging platforms.
• Assist with appointment bookings for health screenings and vaccinations.
• Maintain confidentiality while addressing both internal and external stakeholders' enquiries and feedback in a timely manner.
• Offer accurate information on available medical services, packages, and promotions.
• Support additional duties as assigned to meet operational needs.
• Advise on insurance claims and processes.
• Maintain high standards of Service Quality to internal and external stakeholders.
• Perform adhoc duties when required.

About You

• You possess a minimum GCE 'N' or 'O' Level qualification.
• You have excellent customer service and communication skills.
• You can manage enquiries in a courteous and professional manner.
• You thrive in a collaborative team environment.
• You have strong time management skills to ensure quick responses to customer queries.
• You are willing to learn and grow within the healthcare sector.
• Prior experience in a call centre or healthcare-related role is advantageous.

**Job Title:** Customer Support Representative

We are seeking a highly skilled Customer Service Officer to join our team. This role is ideal for those who enjoy providing excellent customer support and promoting products and services.

Key Responsibilities:

• Provide top-notch customer support via calls and walk-ins, promoting our products and spare parts.
• Schedule daily services and repairs for our technicians.
• Collect service fees, track unpaid bills, and follow up on payments.
• Update service records with customer service systems and prepare Quality Claims Reports (QCR).
• Monitor parts and products under QCR until the replacement part arrives.
• Follow up with Quality Assurance (QA) on any service-related quality issues.
• Organize files and records for the Customer Service Department.
• Maintain showroom neatness and a cozy atmosphere.
• Advise customers on product ranges, service fees, and promotions.
• Maintain high service standards and achieve set Key Performance Indicators (KPIs).

Working Hours: Monday to Friday, 8:30 am - 5:30 pm. Duration: Permanent Role.

Job Summary: We are seeking a skilled and professional Customer Support Specialist to provide exceptional service to our customers.

Responsibilities:

• Act as the primary point of contact for customers, responding to their inquiries and resolving issues in a timely and professional manner.
• Provide detailed information about our course curriculum, tailoring it to meet the unique needs and objectives of each customer.
• Collaborate with customers to ensure a seamless sales process from start to finish, ensuring all queries are addressed efficiently.
• Work closely with the Centre Manager to optimize customer registration and enrollment processes, minimizing any potential disruptions.
• Collect and review customer feedback to identify areas for improvement and implement changes accordingly.
• Maintain accurate records and analyze sales data to inform business decisions.

Requirements:

• Possess at least a diploma in any field or relevant work experience.
• Fresh graduates who are proactive and results-driven are encouraged to apply.
• Prior experience in sales is an added advantage.

Working Hours: 43 hours per week, Monday off, Tuesday to Friday 1:30pm - 7:30pm, Saturday and Sunday 9:00am - 7:30pm.

Job Title: Support Specialist

As a Support Specialist, you will be the first point of contact for customers who require assistance with our products and services. This role involves providing timely and effective support to customers through various communication channels.