26 Satisfaction Client jobs in Singapore
Client Experience
Posted today
Job Viewed
Job Description
We're looking for someone who is **cheerful, confident, and loves helping people** - and who doesn't mind being part of videos or social media once in a while
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Responsibilities:
- Assist in client communication (via WeChat, WhatsApp, Email)
- Prepare and submit documentation for EP/DP/PR, company registration, ACRA, MOM, IRAS etc.
- Track service progress and follow up with clients on status and next steps
- Coordinate internally with secretaries, accountants and consultants
- Occasionally assist with filming or sharing content for social media (optional but welcome)
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Requirements:
- Fluent in Mandarin and English (spoken & written)
- Good communication skills and positive energy
- Detail-oriented and reliable; able to manage multiple tasks
- At least 1 year experience in admin, customer service, corporate support, or secretarial role
- Tech-friendly (comfortable using Excel, PDFs, online forms)
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Bonus Points:
- You enjoy being on camera or doing light vlog-style content (training provided)
- Background in corporate secretarial / immigration / finance sector
- You love to smile, solve problems, and make clients feel cared for
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What We Offer:
- Friendly, high-trust work environment
- Mentorship and training from experienced consultants
- Opportunity to grow into client-facing consultant or senior admin role
- Great team culture, coffee, and creative energy
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**If you're someone who brings sunshine to a room, loves helping people, and wants to grow with a meaningful company - apply now
Client Experience
Posted today
Job Viewed
Job Description
Join a fast-growing boutique firm that supports Chinese-speaking entrepreneurs and families in setting up companies, applying for PR, and settling in Singapore.
We're looking for someone who is **cheerful, confident, and loves helping people** — and who doesn't mind being part of videos or social media once in a while
---
Responsibilities:
- Assist in client communication (via WeChat, WhatsApp, Email)
- Prepare and submit documentation for EP/DP/PR, company registration, ACRA, MOM, IRAS etc.
- Track service progress and follow up with clients on status and next steps
- Coordinate internally with secretaries, accountants and consultants
- Occasionally assist with filming or sharing content for social media (optional but welcome)
---
Requirements:
- Fluent in Mandarin and English (spoken & written)
- Good communication skills and positive energy
- Detail-oriented and reliable; able to manage multiple tasks
- At least 1 year experience in admin, customer service, corporate support, or secretarial role
- Tech-friendly (comfortable using Excel, PDFs, online forms)
---
Bonus Points:
- You enjoy being on camera or doing light vlog-style content (training provided)
- Background in corporate secretarial / immigration / finance sector
- You love to smile, solve problems, and make clients feel cared for
---
What We Offer:
- Friendly, high-trust work environment
- Mentorship and training from experienced consultants
- Opportunity to grow into client-facing consultant or senior admin role
- Great team culture, coffee, and creative energy
---
**If you're someone who brings sunshine to a room, loves helping people, and wants to grow with a meaningful company — apply now
Tell employers what skills you haveCoaching
Tactics
IRAs
Social Media
Quality Assurance
Quality Improvement
Mentorship
Camera
Good Communication Skills
Attention to Detail
Statistics
Small Business
Customer Service
Call Center
Client Experience Ambassador
Posted today
Job Viewed
Job Description
You are a vital link in our client experience chain, representing our brand with professionalism and courtesy. We aim to deliver exceptional client service and support of the highest standards.
Key Responsibilities:- Manage clients' and visitors' hospitality, including serving of drinks and refreshments, while maintaining a warm and welcoming atmosphere.
- Greet clients and visitors promptly, ensuring they feel valued and respected throughout their interaction with us.
- Maintain schedule of conference room bookings for meetings, client events, and various activities, ensuring seamless coordination and minimal disruptions.
- Provide first-line technical support for internal and client meetings, resolving any audio and video issues efficiently and effectively.
- Ensure client suites and social zones are always tidy and well-maintained, reflecting positively on our organization's image and reputation.
- Keep accurate records for office security access passes, ensuring compliance with organizational policies and procedures.
- Support fee earners with secretarial tasks, including document preparation, photocopying, binding, and making travel arrangements, as required.
- Cover any absence in the secretarial team, ensuring continuity and minimal disruption to our operations.
- Liaise with building management regarding maintenance and repair issues, prioritizing prompt resolution and minimizing downtime.
- Coordinate with vendors regarding maintenance and repair of office equipment and services, optimizing efficiency and effectiveness.
- Monitor inventory for pantry, stationery, and other office supplies, ensuring timely replenishment and preventing stockouts.
- Attend to courier and transportation requests, ensuring prompt and reliable delivery of packages and messages.
- Assist the marketing & business development team with the organization of client seminars, conferences, and networking events, showcasing our expertise and building relationships.
- Liaise with the technology team to address technical faults and ensure seamless operation of our systems.
- Address all other ad-hoc requests, demonstrating flexibility and adaptability in a fast-paced environment.
- Excellent customer service skills, with a strong focus on outcomes and results.
- Excellent communication skills, both written and verbal, with the confidence to interact with people at all levels.
- Eager to learn and not afraid to ask questions, demonstrating a growth mindset and enthusiasm for professional development.
- Positive attitude, with the ability to work under pressure and maintain composure in challenging situations.
- Team player, with a strong sense of reliability, flexibility, and enthusiasm, willing to go above and beyond to achieve shared goals.
- Good administrative skills, with attention to detail and accuracy, ensuring high-quality work products and efficient processes.
- Strong sense of urgency and problem-solving skills, with the ability to prioritize tasks and work independently.
- Technologically proficient, with competence in Microsoft suite of applications, enabling effective collaboration and productivity.
We are committed to creating a better future for our clients, people, and communities. We value diversity and strive to build an inclusive environment where everyone feels they belong, engage, and excel.
Client Experience Representative
Posted today
Job Viewed
Job Description
• To comply with the processes on cash handling and branch operations as per Branch Operations Manual
• To manage Branch operational risk and ensure controls are in place
• To resolve client complaints/feedbacks/issues and manage clients service expectations
• Activate, educate & direct clients to utilise digital/self- service terminal (SST) channels
• Generate new sales opportunities through referral
RESPONSIBILITIES
• Transaction Processing
• Process various transactions over the counter (cash, cheques, drafts, transfers, etc.)
• Ensure accuracy in all transaction processing
• Ensure all clients' requests received - Drafts application, Telegraphic Transfer applications, standing instruction, GIRO, Payplus are scanned / batched to relevant departments for processing on time
Cash Handling
• Perform cash balancing for own Till
• Ensure cash that exceeded the Intra-day limit / end of day limit is to be returned to Senior CER
• Ensure cash that are returned or withdrawn by CERs is counted and recorded on the "Cash Movement To-and-From Chief Cashier Form" under dual control and input/confirmed in eBranch.
• Cash Discrepancy to be escalated to BOCEM / CEOM / Branch Manager on same day
• Senior CER to be assigned as Chief Cashier Role cover when required
• Service Delivery
• Ensure clients are being served within stipulated standard (refer to scorecard)
• Assist clients in queries; handling feedbacks, complaints which includes investigations and queries and liaising with other functions/department
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles
Key Stakeholders
• Client Network
• Branch Manager
• Branch Staff
• Branch Central Team
Our Ideal Candidate
• Education- Diploma, higher nitec
• Languages- Good verbal and written communication skill
• 1+ years of experience in banking
Role Specific Technical Competencies
• Cash Handling
• Customer service
• Written and verbal communication
• Attention to details
• Microsoft office skills- Outlook, Excel, Word
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
Client Experience Manager
Posted today
Job Viewed
Job Description
Delivering exceptional customer experiences is at the heart of this pivotal role, overseeing events that showcase world-class service and high-energy environments.
Role OverviewThe Event & Client Service Manager position requires a highly organized and detail-oriented individual to coordinate multiple aspects of event planning, including awards programs, judging sessions, exclusive events, and logistics.
To excel in this role, you will need:
Client Experience Representative
Posted today
Job Viewed
Job Description
JOB SUMMARY
• To comply with the processes on cash handling and branch operations as per Branch Operations Manual
• To manage Branch operational risk and ensure controls are in place
• To resolve client complaints/feedbacks/issues and manage clients service expectations
• Activate, educate & direct clients to utilise digital/self- service terminal (SST) channels
• Generate new sales opportunities through referral
RESPONSIBILITIES
• Transaction Processing
• Process various transactions over the counter (cash, cheques, drafts, transfers, etc.)
• Ensure accuracy in all transaction processing
• Ensure all clients' requests received - Drafts application, Telegraphic Transfer applications, standing instruction, GIRO, Payplus are scanned / batched to relevant departments for processing on time
Cash Handling
• Perform cash balancing for own Till
• Ensure cash that exceeded the Intra-day limit / end of day limit is to be returned to Senior CER
• Ensure cash that are returned or withdrawn by CERs is counted and recorded on the "Cash Movement To-and-From Chief Cashier Form" under dual control and input/confirmed in eBranch.
• Cash Discrepancy to be escalated to BOCEM / CEOM / Branch Manager on same day
• Senior CER to be assigned as Chief Cashier Role cover when required
• Service Delivery
• Ensure clients are being served within stipulated standard (refer to scorecard)
• Assist clients in queries; handling feedbacks, complaints which includes investigations and queries and liaising with other functions/department
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles
Key Stakeholders
• Client Network
• Branch Manager
• Branch Staff
• Branch Central Team
Our Ideal Candidate
• Education- Diploma, higher nitec
• Languages- Good verbal and written communication skill
• 1+ years of experience in banking
Role Specific Technical Competencies
• Cash Handling
• Customer service
• Written and verbal communication
• Attention to details
• Microsoft office skills- Outlook, Excel, Word
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
Tell employers what skills you haveTransaction Processing
Charter
Overhaul
Assertive
Microsoft Office
Aerospace
WIP
RedHat
Warranty
Banking
Finance
Customer Service
Senior Stakeholder Management
Oral & Written Communication Skills
Service Delivery
Call Center
Client Experience Strategist
Posted today
Job Viewed
Job Description
A Client Relationship Manager is a key professional responsible for cultivating, maintaining and fortifying relationships with clients or customers. This role is fundamental to ensuring client satisfaction, loyalty and long-term engagement which ultimately contributes to business growth and retention.
- Act as the main point of contact for clients responding to inquiries addressing concerns and providing solutions.
- Manage client accounts understand their needs and ensure that products or services meet their expectations.
- Develop strategies to retain high-value clients and increase customer satisfaction.
- Collaborate closely with sales marketing product and support teams to deliver seamless client experiences.
- Track client metrics gather feedback and provide insights to improve services or offerings.
- Strong interpersonal and communication skills
- Problem-solving and conflict-resolution abilities
- Organizational and time-management skills
- Sales or business development experience (often preferred)
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Client Experience Specialist
Posted today
Job Viewed
Job Description
The Client Relations Associate plays a vital role in delivering exceptional customer experience and ensuring seamless account opening, time deposits, and after-sales support.
- Executes start and end of day banking activities to ensure smooth operations.
- Processes over-the-counter transactions up to SGD 30K efficiently.
- Monitors maturities of Time Deposits and coordinates with clients for instructions effectively.
- Briefs and orients prospective clients on bank products and services, highlighting key benefits.
- Supports marketing events as Junior Marketing Officer and contributes to promotional activities.
- Maintains confidentiality of own password and adheres to Bank's policies and procedures strictly.
Client Experience Liaison
Posted today
Job Viewed
Job Description
Job Title: Client Experience Liaison
">The role of a Client Experience Liaison is instrumental in delivering exceptional customer service. This involves addressing customer inquiries, resolving issues, and maintaining open communication with customers.
Key Responsibilities:
- Support order processing by verifying customer orders and following up on incomplete information or documents.
- Collaborate with the planning team to ensure timely supply and coordination.
- Verify overall orders received at the end of the day to prevent missed orders.
- Ensure delivery orders are received and forwarded to customers as proof of delivery.
- Close job orders for billing once completed.
- Handle customer complaints and provide suitable solutions and alternatives.
Requirements:
- 2-3 years' experience in logistics operations.
- Proficient in Microsoft Office.
Benefits of working as a Client Experience Liaison include fostering long-term relationships with customers and contributing to a safe and healthy work environment.
Client Experience Representative
Posted 3 days ago
Job Viewed
Job Description
JOB SUMMARY
• To comply with the processes on cash handling and branch operations as per Branch Operations Manual
• To manage Branch operational risk and ensure controls are in place
• To resolve client complaints/feedbacks/issues and manage clients service expectations
• Activate, educate & direct clients to utilise digital/self- service terminal (SST) channels
• Generate new sales opportunities through referral
RESPONSIBILITIES
• Transaction Processing
• Process various transactions over the counter (cash, cheques, drafts, transfers, etc.)
• Ensure accuracy in all transaction processing
• Ensure all clients’ requests received - Drafts application, Telegraphic Transfer applications, standing instruction, GIRO, Payplus are scanned / batched to relevant departments for processing on time
Cash Handling
• Perform cash balancing for own Till
• Ensure cash that exceeded the Intra-day limit / end of day limit is to be returned to Senior CER
• Ensure cash that are returned or withdrawn by CERs is counted and recorded on the “Cash Movement To-and-From Chief Cashier Form” under dual control and input/confirmed in eBranch.
• Cash Discrepancy to be escalated to BOCEM / CEOM / Branch Manager on same day
• Senior CER to be assigned as Chief Cashier Role cover when required
• Service Delivery
• Ensure clients are being served within stipulated standard (refer to scorecard)
• Assist clients in queries; handling feedbacks, complaints which includes investigations and queries and liaising with other functions/department
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
Key Stakeholders
• Client Network
• Branch Manager
• Branch Staff
• Branch Central Team
Our Ideal Candidate
• Education- Diploma, higher nitec
• Languages- Good verbal and written communication skill
• 1+ years of experience in banking
Role Specific Technical Competencies
• Cash Handling
• Customer service
• Written and verbal communication
• Attention to details
• Microsoft office skills- Outlook, Excel, Word
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website