2080 Ntuc Fairprice jobs in Toa Payoh
Retail Associate - Customer Service Representative
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We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a key member of our sales floor, you will be responsible for delivering exceptional customer service experiences that drive sales growth and customer loyalty.
Key Responsibilities:- Provide excellent customer service and respond to customer inquiries in a timely and professional manner.
- Support day-to-day retail operations by maintaining a high level of product knowledge and staying up-to-date on sales promotions and events.
- Work collaboratively with colleagues to achieve sales targets and meet business objectives.
- Demonstrate strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Be energetic, proactive, and adaptable, with a willingness to learn and take on new challenges.
- Meet or exceed sales targets, while maintaining a positive attitude and providing exceptional customer service.
- A competitive salary package, including a basic salary, commission, and uniform allowance.
- A comprehensive benefits package, including medical coverage, dental and optical coverage, and annual leave.
- Opportunities for career development and advancement within the company.
The successful candidate will work 44 hours per week, including weekends and public holidays, with regular breaks throughout the day.
Customer Service
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Our client is a European multinational company specializing in electronics. They are seeking a customer service executive to handle order processing and coordinate shipments. The company operates on a smaller scale and prefers a self-sufficient individual, as they do not engage in micromanagement. There is hybrid work arrangement for this role.
details
- West
- M-F 9am - 6pm, hybrid work arrangement
- Order Management: Processing customer orders accurately and ensuring timely entry into the system.
- Order Fulfillment: Coordinating with warehousing and logistics to ensure products are delivered to customers on time.
- Invoicing and Billing: Generating accurate invoices and ensuring proper documentation for payments.
- Collections: Managing accounts receivable by tracking payments, following up on overdue accounts, and resolving any payment discrepancies.
- Customer Service: Handling inquiries, providing support for issues such as delivery or payment discrepancies, and maintaining customer relationships.
- Preferably individuals with at least 2 years of order management experience and is knowledgeable with using SAP system
(EA: 94C3609/ R1982617 )
Customer Service
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- Trading MNC
- Letter Of Credit / LC
- Shipping Documentation
- Provide logistics and documentation functions to facilitate shipments
- Coordinate with finance and account team in LC and finance matter
- Coordinate with headquarter and forwarders to manage schedules and stock as requested
- Coordinate and monitor with oversea offices and customers for payment including opening LC, amendment until funds are received
- Build good relationship with suppliers
- Maintain regulatory compliance of activities in assigned area
- Provide feedback of any improvement or incidents (if any) to superior
- Manage outstanding invoices / customers' complaints
- Any other ad-hoc duties as assigned
- Possess a Diploma / GCE O Levels
- Possess minimum 2 - 4 years' Shipping Documentation & Letter Of Credit / LC experiences
- Able to read LC and perform documentation for shipments
- Good communications and interpersonal skills
- Proficiency in MS Office (Words, Excel & PowerPoint)
- Reason for leaving each past & current employment
- Salary drawn for each past & current employment
- Expected Salary
- Earliest availability date
Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R1105076
Customer Service
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- Create of job orders and process customer's order
- To perform data entry into the respective systems in an accurate and timely manner
- Process and check permit declaration / clearance
- Assist our clients and resolve any issues that may occur
- To carry out and execute all daily jobs received from customers and ensuret hat all information is relayed down to the respective Operations Teams
- Undertake any other assignments, which the management may request from time to time
Customer Service
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Help us respond smarter, follow through better, and improve faster.
Who We're Looking For
Behind every tonne of scrap we procure is a series of enquiries, assessments, and decisions.
We're looking for someone who thrives behind the scenes - someone who's sharp with follow-ups, meticulous with details, and always thinking one step ahead.
As a Procurement Customer Service Coordinator , you won't be on-site inspecting materials - but you will be the person making sure no opportunity falls through the cracks. You'll log every incoming enquiry , submit quotation , and ensure every tender is followed up with intention . More than that, you'll help us learn why we win - and why we don't - so we can keep improving.
Our Core Values
We believe in building a team that embodies our values. At Sin Gee Huat, we call it B.E.S.T. :
- Better - We constantly seek to improve how we respond, quote, and follow up
- Easier - We simplify our workflows to create clarity for others
- Speedier - We act with urgency, because our industry moves fast
- Trim - We keep things lean, clear, and effective
What You'll Be Doing
You'll manage the backend flow of our scrap buying process:
- Monitor and log all incoming sales enquiries and tenders received from different channel .
- Assign each enquiry to the appropriate purchaser/field officer for site visit or input
- Prepare and submit quotations
- Handle vendor registration paperwork when required for client submission
- Follow up with clients or internal staff to ensure timely action and response
- Keep tabs on contract expiry dates and help us stay ahead of re-tenders
- Maintain clean, accurate records for all enquiries, submissions, and outcomes
- Support post-mortem reviews by identifying reasons for lost tenders (where possible)
- Log supplier / customer request and follow up.
Who You Are
- You're organised, reliable, and great with follow-ups
- You enjoy backend operations and supporting a wider team
- You take ownership of processes and like things done well
- You communicate clearly - in writing and in follow-ups
- You are approachable and customer is comfortable sharing feedback and insights with you.
- 2+ years of experience in sales coordination, tender admin, or procurement support
- Familiarity with structured documentation and preparing process flow for this role
- Bonus : Experience with CRM tools
This role isn't static - as we grow, you'll have the opportunity to:
- Improve our commercial systems and quotation workflows
- Track and analyse win/loss data
- Grow into commercial operations or systems leadership
PS: Current location in Sungei Kadut and will shift to Gul in 2026
Customer Service
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* Liaising with suppliers on deliveries to ship in/out parts on time
* Filing of documents
* Possess initiatives and meet datelines
* Ability to handle Chinese speaking customers & suppliers
* 5 days work week
* Min 1 year of working experience
* Min "O" Level
Experience:
- Customer service: 1 year (Preferred)
Customer Service
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As a Customer Service/ Admin you will
- Answer customer enquiries and bookings via whats-app, social media messaging functions and phone call.
- Allocate customer bookings to our operation team based on schedule.
- Use softwares such as Quickbooks and Google Calendar.
We are looking for responsible and communicative people who are able to:
- Multi-task
- Be familiar with the softwares listed above
- Communicate well and politely to customers
- Able to work independently
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Customer Service
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- Required language(s): English and Mandarin
- At least 1 Year(s) of working experience in the related field is required for this position
- Required Skill(s): Positive Attitude, Phone Manner, Highly motivated, Friendly
- Have basic to intermediate computer knowledge
- Preferably Junior Executive specialized in Customer Service or equivalent
- Immediate Position
customer service
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- Assist the Customer Service Manager to oversees the day-to-day operations of the warehouse, order tracking, operations and customer service.
- Coordinate warehouse operations (inbound processing, inventory, order fulfilment) and direct day to day activities of warehouse personnel.
- Keep the pulse of customer satisfaction
- Manage account/customer expectations
- Process customer orders and routings.
- Coordinate freight shipments and transport arrangement
- Import/export permit declarations and customs clearance
- Prepare billing.
- Perform other ad-hoc duties when assigned.
customer service
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- Coordinate execution of import and export related activities.
- Preparation of shipping documents (import/export: B/L, D/O, permit, etc)
- Liaise with internal and external parties to ensure a smooth delivery
- Monitor shipment status and update customers
- Customer-oriented, proactive with good organizational skills
- Ensure proper and timely billing/vendor costing and closing of all job files
- Ad-hoc duties as assigned
1. Good communication skills
2. Able to communicate with China agents and customers will add an advantage
3. Pro-active (When making an arrangement) and careful (When doing documentation)
4. Shipping/forwarding background/experience added advantage
5. Candidate with 1 or 2 year shipping documents experience preferred.
6. Able to work in fast-paced environment.
7. Team player as well as independent with little supervision.