337 Ntuc Fairprice jobs in Tampines

Roles and Responsibilities

• Manage corporate account clients and resolve feedback, complaints or conflicts.

• Handle general enquiries and registration including walk-in customer at the counter.

• Manage training administration such as course registration and verification of trainees’ entry requirements and supporting documents, feedback, learning outcome surveys, systems administration, logistics arrangement, and any other administrative duties.

• Ensure to follow outstanding payment from customers and closely work with finance team to close the outstanding payment from customer.

• Ensure proper and complete records for filing (including all hard copy and e-filing) for all training registrations.

• Be proactive in responding and managing enquiries such as promptly attending to email enquiries and phone calls regarding examination results, certificates and/or cards status etc after verifying caller’s identity and payment status.

• CSO is responsible for the Enrolments and payment follow ups from customers.

• Monitor and measure the satisfaction of clients and trainees and follow up with companies and trainees on learning outcome survey forms, compiling the data and preparing analysis for Principal’s review.

• Liaise with trainers (full time and associates) and business partners to develop and plan training calendar, seminars, workshops and events and other training matters.

• Adhere to requirements by relevant authorities (such as MOM, LSP, SSG, IRCA, CPE) and company policies.

• Ensure proper handover to respective departments and relevant persons in the process flow.

• Provide monthly reports for management review.

Requirements:

• Work days are from Mon-Fri, 9am to 6pm and either Sat or Sunday each week from 9am-1pm.

• Highly self-motivated to achieve KPIs.

• Possess strong work ethics and keep information confidential.

• Excellent communication skills with ability to adapt tone and approach across different channels.

• Strong problem-solving abilities with a solution-oriented mindset.

• Proven track record of working effectively in fast-paced, team environments.

• Exceptional customer service attitude with genuine commitment to creating positive experiences.

• Detail-oriented with excellent organizational and follow-up skills.

• Proficiency with CRM systems and digital communication tools.

• Ability to prioritize tasks and manage multiple inquiries simultaneously.

• Resilience and adaptability when handling challenging situations.

• Minimum qualification of GCE 'O' levels or Higher Nitec in any field.

• Previous contact centre or customer front desk experience (1 year) is beneficial, candidates with experience are welcome to apply.

• Strong time management skills with willingness to work on alternating weekends.

Job Title: Customer Care Officer

Job Location: Orchard

Job Type: Full time

Preferably: Singaporean / Permanent Resident only (No Qouta)

• Award Winning Aesthetics & Wellness company
• Good Employment Benefits
• High Commission

Job Description and Duties

• Assist in appointment booking and answering phone calls
• Offers assistance and consultation on Aesthetics enquires
• Follow up existing customer on appointments.
• Past experience in Customer service (Aesthetics Medical Spa)
• Good communication skills, high standard of customer service with positive attitude
• Hardworking and good teamwork
• Prior experience in customer service and telemarketing position is a plus
• other administrative duties

Requirements

• GCE 'O' level or above
• Required language(s): Mandarin, English (in order to handle request and feedbacks from Mandarin and English speaking customers.)
• At least 1 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Service Oriented, Phone Etiquette
• Preferably Entry Level specialized in Customer Service
• Work location at Orchard

Benefits

• Attractive performance incentives
• Basic training provided

Interested candidates, kindly send us your resume via Apply Now

Work location : Singapore, Tai Seng

Overview: We are seeking an experienced and driven Customer Service Supervisor to lead our customer service team in delivering outstanding support to healthcare professionals, distributors, and end-users of our medical devices. The ideal candidate will have a strong understanding of regulatory and quality frameworks (e.g., GDPMDS, ISO 13485), along with a passion for team leadership and operational excellence.

Essential Functions

• Supervise and support the daily operations of the customer service team, including training, coaching, and performance management

• Oversee accurate and timely order processing, delivery coordination, invoicing, and documentation

• Manage customer inquiries, product complaints, returns, and after-sales support in compliance with regulatory requirements and company SOPs

• Ensure adherence to GDPMDS, ISO 13485, and other applicable quality standards

• Collaborate with sales, logistics, regulatory, and quality teams to resolve escalations and drive customer satisfaction

• Validate PO pricing, discounts, product registration, and enter orders into the Oracle system

• Analyze service metrics and generate reports to identify trends and opportunities for improvement

• Participate in internal and external audits related to customer service processes

• Manage product returns, warranty claims, and replacements in accordance with company policy

• Support process improvement initiatives and cross-functional projects

• Build and maintain strong working relationships with Country Sales Managers to enhance customer satisfaction

Required/Preferred Education and Experience

• Diploma in Business Administration, Life Sciences, Healthcare Management, or a related field

• Certification in Customer Service, GDPMDS, or Quality Management Systems (QMS) is a plus

• 3–5 years of customer service experience, preferably in the medical device, pharmaceutical, or healthcare industry

• 2–3 years of supervisory or team lead experience in a customer service or order fulfillment function

• Familiarity with GDPMDS, ISO 13485, and HSA regulatory requirements (preferred)

• Proficiency in ERP/CRM systems such as Oracle, SAP, or Salesforce

• Strong Microsoft Office skills, especially in Excel, Word, and Outlook

Knowledge, Skills and Abilities

• Strong leadership and team management abilities

• Excellent communication and interpersonal skills

• Detail-oriented, well-organized, and able to work under pressure in a regulated environment

• Proactive in problem-solving and process improvement

• Committed to high standards of professionalism and customer care

Job Specification

Job Title: Customer Service Executive / Senior Customer Service Executive

ofi, is a global leader in food & beverage ingredients.

Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious, and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts, and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real .

This role will be part of our Cocoa business and we provide great natural cocoa ingredients to customers all over the world, working with partners across the supply chain to create indulgent treats for consumers and a positive future for cocoa. The portfolio of our cocoa company includes both legacy brands and newer faces; deZaan, Unicao, Joanes, Macao etc. All are market leaders that can meet our clients’ specific regional or global cocoa needs.

Position Summary

Reporting to the Customer Service Manager, the incumbent will be responsible for managing customer interactions, coordinating between internal stakeholders and clients, resolving complaints, managing contracts, and processing sales orders. This role plays a key part in ensuring a high standard of service and operational efficiency.

Candidates with more extensive experience may be considered for a Senior Customer Service position.

Key Responsibilities:

• Provide customers with technical specifications, MSDS, certificates, and other relevant documentation
• Coordinate customer questionnaires for supplier registration (OFI setup)
• Facilitate customer registration in the SAP system
• Review and manage customer purchase orders and call-offs
• Create and maintain sales orders in SAP
• Handle customer complaints and ensure timely resolution
• Act as the primary liaison between customers and internal departments for order-related inquiries
• Share vessel and shipment details with customers
• Manage and process Special Request Forms (SRFs)
• Maintain accurate filing of contracts and SRFs, and initiate contract creation as needed

To be successful in the role, the incumbent should have the following qualities:

• Bachelor’s degree in a Business-related discipline
• Prior experience in a similar customer service or order management role is preferred
• Familiarity with the industry is an advantage
• Proficient in Microsoft Excel
• Working knowledge of SAP is highly desirable
• Understanding of CRM systems and their functionalities
• Strong communication and problem-solving skills
• Ability to multitask and manage time effectively
• Patience and professionalism in handling challenging situations

About the role

As a Customer Service Executive at EXTRA SPACE SINGAPORE HOLDINGS PTE. LTD.', you will be responsible for providing exceptional customer service to our clients. This full-time role is based in Singapore and involves interacting directly with customers to address their inquiries and concerns.

What you'll be doing

1. Answering inbound customer calls, emails, and messages in a timely and professional manner

2. Resolving customer issues and complaints effectively and efficiently

3. Providing accurate information about our products and services

4. Identifying opportunities to upsell or cross-sell additional services

5. Maintaining detailed records of customer interactions

6. Provides support to the Manager on the day-to-day management of the facility

7. Responsible together with the onsite team for the sales and revenue performance of the business

What we're looking for

1. Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs

2. Strong problem-solving and decision-making abilities

3. Proficiency in using customer relationship management (CRM) systems and other relevant software working with numbers.

4. Experience in a customer-facing role, preferably in the call centre or customer service industry

5. A positive, friendly, and professional attitude

6. Fluency in English, with the ability to communicate effectively in other languages being an advantage

About Us

At FirstCom Academy, we believe every learner’s journey should be empowering, seamless, and supported every step of the way. As part of our dynamic Student Services Team , you will be the friendly face and guiding hand that ensures our students feel welcomed, heard, and valued—from their first enquiry to course completion.

If you're passionate about delivering top-tier service, enjoy problem-solving, and love working in a fast-paced, people-first environment, this is your opportunity to make a real impact in adult education. Help us create a positive learning experience that inspires lifelong growth!

As we're in the midst of expansion, we are on the lookout for Student Services Executives to assist in our new classes!

Job Responsibilities:

• Liaise with students, trainers and related departments & organisations to ensure programmes run smoothly

• Provide support for learners and companies through telephone, emails and walk-ins

• Ensure smooth daily operational activities

• Assist in classroom facilitation

• Preparation of course materials

• Administrative work (Attendance, Evaluation, Document Filing, etc)

• Monitor and schedule all trainings to ensure compliance

• Assist in the company’s continuous improvements and training related areas

Job Information & Requirements:

• Able to commit on weekends classes (5 days work week, including weekends)

• Candidate must possess at least "O" Level or equivalent

• Minimum 1 year of relevant experience in an Administrative or Customer Service role

• Good follow up and coordination skills

• Proficient with Microsoft Office

Working Hours Shifts:

• Shift A: 8:30 AM to 6:00 PM

• Shift B: 9:30 AM to 7:00 PM

• Shift C: 1:00 PM to 10:00 PM

• Shift D: 11:00 AM to 8:30 PM

• Assist the Principal on administration matters
• Interact with parents on enrolment matters, school fees collection etc.
• Liaise with suppliers to ensuretimely delivery of goods and services.
• Enure all dataa, records and reports are updated and compiled timely.
• Handle calls and prepare forms such as teachers and chidren's attendance forms etc.
• Handle petty cash, daily collections and centre enrolment reports
  
  

• Diploma and above
• Good communication and customer service skills.
• Proficient in MS office

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities

• Communicate with customers via phone, email and online chat

• Provide knowledgeable answers to questions about product, pricing and availability

• Work with internal departments to meet customer's needs

• Data entry in various platforms

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills

• Ability to multi-task, organize, and prioritize work

Location at Woodlands
Salary S$2,500 to S$3,000
Only Singaporean apply

Interested parties please call or message 8434 5593

The Customer Service Manager will lead and develop customer service team with strong competency in sales forecasting and meeting customer satisfaction across East Asia.

Please only apply if you have experience in leading a team and SAP(QTC Module).

A. Lead a team responsible for all levels of customer support, responding timely to client requests, review and ensuring customer orders are processed with speed and in compliance with internal and external policies etc.

B. Directly supervises customer service team, inclusive of training, planning, coaching, assigning, directing work, and appraising performance.

C. Monitors and coordinates all customer service activities, inclusive of tracking all order status, backlog liquidation,deliveries and customer billing.

D. Works collaboratively across multiple functions to determine how and where improvements can be made to increase performance of the team and customer satisfaction.

E. Strong managerial skills to be able to prioritize time commitments, long term process improvement, and shorter term delivery yield improvement initiatives.

F. Continually seeks for waste elimination, process automation opportunities to achieve process standardisation with speed and accuracy.

G. Develop and implement customer service policies and procedures to support new business initiatives.

H. Partner with country leaders to forecast or deliver monthly sales targets.

I. Define and implement processes to support internal and external customer needs.

J. Think and act strategically: Builds strong customer relationships and anticipates/delivers customer centric solutions; Grows the business and outperforms our markets.

K. Consistently achieves results, even under adverse circumstances; continuously improve customer satisfaction.

L. Builds a pipeline of high performing, diverse teams and optimize the customer service process.

M. Be passionate for the customer service activities, conveying optimism about the future and its possibilities

N. Sets expectations high and galvanizes the team to achieve them; effectively prioritizes and acts with speed and focus to drive the customer service improvement.

O. Promote a positive and trusting working environment that enables and encourage teamwork and performance

P. Learns quickly when facing new situations

Q. Play by the rules and act with integrity; creates an atmosphere that encourages employees to speak up about ethics concerns.

EA Functional Responsibility for CS process across all EA countries:

Being the Business Process owner for SAP Quote to Cash module, the incumbent plays an important role with EA Finance, SCM, Pricing, SAP IT and Sales in the decision making and successful go live. From 2018 to current, there were 3 SAP projects implemented in Malaysia, Indonesia, and Japan covering 6 new ledgers. As our business continues to grow, 2 new SAP projects are in the pipeline and expected to roll out in Philippines and Vietnam.

Another ongoing digitalization project is Order Center deployment, part of the ES-APAC eCommerce Factory initiative. It was first implemented in 2020 for PD Singapore, Thailand, Taiwan, Malaysia customers. There will be other phases in plan for Japan, Taiwan PQ. The incumbent ought to lead the project implementation with key stakeholders such as Sales, Business Development, Pricing, SCM and external customers.

Team size since 2018 has grown from 7 to 10 with new setup for local operation in Malaysia and Indonesia. The incumbent is expected to continue setting up local operations in Philippines and Vietnam with solid reporting line, involving recruitment, training in supporting Y2024 onwards business plan.

In addition, Customer Service Manager as the regional lead, needs to train and align the CS processes across functional team in Korea, Japan, and Taiwan. For any new initiatives and policies, the Customer Service Manager needs to ensure roll out in all countries across EA.

Bachelor degree in business, marketing, electrical or related areas preferred

8+ years supervisory experience with proven track record in managing a customer service team

Proven competencies in Customer Service, Order Fulfillment, Supply Chain Management, Sales or other related functional background

Possess Knowledge of customer contracts and terms

Familiar with SAP system, preferably on QTC module

Possess Knowledge on Incoterms 2020 and handling Letter of Credit