41 Medical Information jobs in Singapore

MEDICAL INFORMATION SPECIALIST

MANDARIN SPEAKER

Full time

home based or office based

Singapore

Medical Communications is a global group providing inbound and outbound, post-approval contact center services designed to support our clients' business objectives for medical/ technical information, while maintaining regulatory compliance and a high-level of customer service. Our teams deliver medical/technical information to healthcare professionals and consumers for both legacy and newly launched products. Come join one of the leading CRO organisation and a growing team of nearly healthcare professionals providing medical information and education.

Summarized Purpose:

Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual's expertise, experience and training.

Essential Functions:

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
• Analyzes caller's questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
• Maintains thorough knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and applicable regulatory requirements.
• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.

Qualifications:

Education and Experience:

• Bachelor's degree in life sciences courses is required

Knowledge, Skills and Abilities:

• Excellent language skills in English and Mandarin language (comprehension, speaking, reading and writing);
• Proficient computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently as well as part of a team.
• Ability to interpret client provided complex medical and technical information
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in challenging circumstances

Fresh graduates are welcome to apply.

The team members are working on 2 shifts (6am-3pm or 9am-6pm) and the company supports flexible working.

If you're interested to apply, please contact us.

Contact:

Sarka Llorens via

For more information please contact Sarka via email or via phone +65 92979345

EA No: 17S8637 Reg No: R1329451

We are seeking a skilled professional to fill the role of MEDICAL INFORMATION SPECIALIST . In this position, you will provide technical and medical information to healthcare professionals and consumers.

Your primary responsibilities will include responding to inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. You will analyze caller's questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.

You will also identify, record and triage adverse events and product complaints according to organizational, client and regulatory guidelines and provide additional support as needed.

Furthermore, you will maintain thorough knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and applicable regulatory requirements.

You will work closely with internal and external client contacts to resolve complex inquiries. As needed, you will research medical literature and draft responses for such inquiries.

This is a key position within our organization, responsible for the design, implementation, and support of Next Generation Electronic Medical Records (NGEMR) systems.

• Conducting requirements analysis, content creation, and functional testing of NGEMR systems
• Providing user training and coordinating with IT teams to build solutions that meet user requirements
• Performing administrative tasks for assigned workgroups, including meeting coordination, material preparation, and issue tracking
• Extending on-site user support during implementation and taking on-call responsibilities for system application support

Requirements:

• Bachelor's Degree in any discipline
• Experience in clinical information systems, project management, and healthcare environments preferred
• Candidates with 2 or more years of relevant experience may be considered for this role
• Certification in Epic Electronic Medical Record system applications advantageous
• Self-motivated and able to work independently
• Good stakeholder management skills
• Effective communication and interpersonal skills

Work Schedule

Environmental Conditions

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We manage medical information inquiries, document adverse events and product complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.

Discover Impactful Work:

Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

A day in the Life:

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
• Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
• Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, research medical literature and drafts responses for such inquiries.

Keys to Success:

Education

• Bachelor's degree, health care or life science degree accepted

Experience

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years). Some countries may require a health care professional degree or Medical information experience.
• In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills, Abilities

• Excellent English and Mandarin verbal and written communication skills
• Excellent English and Mandarin language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required
• Proficient computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently as well as part of a team.
• Ability to interpret client provided complex medical and technical information
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in challenging circumstances

Working Environment

Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary for typical working hours.
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
• This position is a hybrid position
• Training will be 12 weeks on site followed by once per week in office expectations

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/DisabilityAccess

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1- *. Please include your contact information and specific details about your required accommodation to support you during the job application process.

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We manage medical information inquiries, document adverse events and product complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.

Discover Impactful Work:

Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

A day in the Life:

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.

• Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.

• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.

• Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.

• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, research medical literature and drafts responses for such inquiries.

Keys to Success:

Education

• Bachelor's degree, health care or life science degree accepted

Experience

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years). Some countries may require a health care professional degree or Medical information experience.

• In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills, Abilities

• Excellent English and Mandarin verbal and written communication skills

• Excellent English and Mandarin language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required

• Proficient computer and keyboarding skills

• Good interpersonal skills

• Ability to work independently as well as part of a team.

• Ability to interpret client provided complex medical and technical information

• Organizational and time management skills

• Ability to maintain a positive and professional demeanor in challenging circumstances

Working Environment

Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.

• Able to work upright and stationary for typical working hours.

• Ability to use and learn standard office equipment and technology with proficiency.

• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.

• This position is a hybrid position

• Training will be 12 weeks on site followed by once per week in office expectations

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/DisabilityAccess

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1- *. Please include your contact information and specific details about your required accommodation to support you during the job application process.

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We manage medical information inquiries, document adverse events and product complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.

Discover Impactful Work:

Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

A day in the Life:

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
• Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
• Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, research medical literature and drafts responses for such inquiries.
  
  

• Bachelor's degree, health care or life science degree accepted
  
  

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years). Some countries may require a health care professional degree or Medical information experience.
• In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
  
  

• Excellent English and Mandarin verbal and written communication skills
• Excellent English and Mandarin language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required
• Proficient computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently as well as part of a team.
• Ability to interpret client provided complex medical and technical information
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in challenging circumstances
  
  

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary for typical working hours.
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
• This position is a hybrid position
• Training will be 12 weeks on site followed by once per week in office expectations
  
  

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Training, Consulting, and Customer Service
• Industries Pharmaceutical Manufacturing and Biotechnology Research

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Queenstown, Central Singapore Community Development Council, Singapore 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Department: Data Management and Statistics

Reports To: Associate Director, Biostatistics and Analytics

Location: Remote

Employment Type: Full-Time

The Clinical Data Analyst will play a key role in generating actionable insights through advanced data analysis and reporting. This position requires strong expertise in R programming, data visualisation, and automation to support informed decision-making across teams. The role contributes directly to enhancing the consistency, efficiency, and quality of data reporting within a clinical research or healthcare environment.

1. Develop and maintain automated reports and dashboards using R programming to support various stakeholders.
2. Standardize reporting tools and templates to ensure consistent presentation of clinical and operational data.
3. Create visualisations and conduct trend analyses to identify performance patterns and study-related insights.
4. Collaborate with cross-functional teams to gather requirements and deliver tailored analytical solutions.
5. Provide analytical support for forecasting, resource planning, and study metrics such as FTE and SDV.
6. Maintain thorough documentation of data processes, methods, and reporting protocols.
7. Monitor tool performance, identify bugs or inconsistencies, and coordinate resolution with relevant teams.
8. Support updates to SOPs, work instructions, and programming standards to align with current best practices.
9. Ensure adherence to applicable data protection regulations, quality standards, and internal policies.

• Timely and accurate delivery of reports and analytical tools
• Stakeholder satisfaction and engagement
• Percentage of automated reporting processes
• Quality and accuracy of data-driven projections
• Number of bugs/issues resolved
• Compliance with audit requirements and data standards
• Volume of self-initiated or support-driven projects
• Participation in training or knowledge-sharing initiatives

• Education: Bachelor's degree in Statistics, Biostatistics, Mathematics, or a related quantitative field.
• Experience: 4-6 years of relevant experience in data analysis, ideally within a clinical research or healthcare setting.
• Technical Skills: Advanced R programming and data manipulation, automation and reporting tool development, data visualisation and interpretation, documentation and protocol writing, basic project management.
• Behavioural Competencies: Strong communication and collaboration abilities, detail-oriented with analytical thinking, effective problem-solving skills, time management, and ability to handle multiple priorities.

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We are seeking a skilled Clinical Coder to join our team. As a Clinical Coder, you will play a crucial role in translating narrative descriptions of diseases, injuries and procedures into codes, based on a pre-defined Casemix classification system.

• Abract relevant data and translate the principal diagnosis, secondary diagnoses and surgery/procedures of all inpatient and day surgery discharges into ICD-10-AM codes from discharge summary/case notes/operation reports/histology reports in accordance with the national and hospital coding standards within the stipulated time frame for DRG and medi-claim coding
• Interact closely with clinicians for clarifications/confirmation/feedback on documentation of principal diagnosis, secondary diagnosis and surgery/procedure/treatment if necessary that may affect coding accuracy and correct subvention
• Keep abreast of latest coding standards and update coding knowledge/coding skills
• Manage and track daily uncoded/coders workload report
• Work closely with the supervisor so as to continuously improve the current work processes in Clinical Coding office

• Minimum Diploma in a Medical Field / Nursing / Health Science / Relevant Field
• Minimum 1 year of medical experience
• Knowledge of medical terminology/procedures

We offer a competitive salary package and opportunities for professional growth and development.

If you are interested in this role, please submit your resume for consideration.