64 Investor Relations Manager jobs in Singapore
Investor Relations Manager
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SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity.
Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence, empowering businesses to stay ahead of new and unknown fraud threats.
We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney, and more. With offices in LA, London, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission - eliminating unfairness to enable trust for the world.
Responsibilities
We are seeking a proactive, skilled, and detail-oriented Investor Relations Manager to join our team. This individual will play a critical role in communicating our company’s financial performance and strategy to our investors and stakeholders. The ideal candidate will have a strong background in financial analysis, effective communication, and the ability to tell a compelling story through data to drive investor confidence and engagement.
- Prepare and analyze key financial reports, presentations, and other materials for quarterly earnings calls, investor meetings, and shareholder communications.
- Develop and present financial data in a way that tells a compelling story about the company’s performance and strategy, with clear and actionable insights.
- Collaborate with the finance team to ensure accuracy and consistency in financial data and disclosures.
- Monitor and interpret financial trends, metrics, and market developments to provide relevant insights to investors.
- Build and maintain strong, ongoing relationships with institutional and individual investors, analysts, and stakeholders.
- Act as a point of contact for investor inquiries and provide timely, accurate, and transparent information.
- Manage investor events such as earnings calls, annual meetings, investor conferences, and one-on-one meetings.
- Develop investor communication strategies to promote transparency and trust, ensuring alignment with the company’s goals and growth prospects.
- Synthesize complex financial data and translate it into a cohesive, clear, and engaging narrative that aligns with the company’s long-term vision and objectives.
- Assist in the preparation of press releases, investor presentations, and fact sheets to highlight key company achievements, strategic initiatives, and financial performance.
- Support the C-suite in messaging to investors, ensuring consistent communication that aligns with company strategies.
- Ensure that all investor communications comply with regulatory requirements and disclosure standards, including adherence to SEC regulations, corporate governance principles, and financial reporting standards.
- Stay up to date with changes in regulatory environments and ensure the company’s disclosures are consistent with industry best practices.
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- 5+ years of experience in investor relations, finance, or a related field.
- Strong understanding of financial statements, financial modeling, and capital markets.
- Excellent communication skills, both written and verbal, with the ability to present complex data in a clear, engaging manner.
- Ability to build relationships and manage interactions with investors, analysts, and other external stakeholders.
- Experience in preparing investor presentations, earnings reports, and financial disclosures.
- Knowledge of SEC regulations and compliance requirements.
- Strong attention to detail and organizational skills.
- Ability to work in a fast-paced, high-pressure environment.
Manager, Investor Relations & Communications
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Singapore REIT / Strong Sponsor
Large-cap Portfolio
Heavy ‘Sustainability’ Focus
The Company
An opportunity to join a well-established Singapore REIT Manager. The large-cap platform enjoys substantial scale whilst benefitting from a strong Sponsor and its exposure to in-demand new economy assets provides robust stability and ongoing growth. It is presently seeking to bolster the team with the appointment of a Manager for its IR team.
The Position
Reporting to the Head of IR, the appointed individual will gain well-rounded exposure to vanilla Investor Relations and Communications duties (development and execution of outreach programmes, investor roadshows, quarterly and annual reports, managing press releases collation and dissemination of financial information) whilst also playing an active role in monitoring ESG/Sustainability targets and GRESB reporting against its Net Zero objectives complete with annual submissions to regulatory bodies and similar as well as supporting appropriate presentations and analysis to investors and/or the annual report.
The Person
Interested candidates will offer a good Degree and around 7-8+ years’ relevant experience gained within a REIT or equity capital markets environment. In particular, the firm is keen to secure an individual with very strong writing skills for effective external communications and report-writing complemented by sound financial literacy and analytical skills. Some functional exposure to marketing, communications and social media management may be desirable.
#J-18808-LjbffrCarrier Relations Manager
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As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.
Why this role mattersThe Global Carrier Management team, which sits within the Vonage API organization, is responsible for global connectivity for our Messaging, Voice, and Telco Network API business. The team supports one of the fastest growing CPaaS companies in the market, directly managing our OTT and wholesale customer base, whilst working closely with our Enterprise sales teams to develop and implement regional connectivity and strategic plans.
We are seeking to recruit a Carrier Relations Manager (APAC) to join the team. This person will help the team secure the best network connectivity and commercial terms to drive our customers’ success. This hands-on role enables Vonage to deliver the high quality and breadth of service our customers expect.
Your key responsibilities- Create, own, execute the strategy and plan for your assigned countries and ensure Vonage has the best connectivity products and services to meet our customers' needs.
- Collaborate with CSP project teams, business development, sales, operations and product teams to fully understand the market requirements, and deliver required connectivity
- Build new connectivity with Carriers,Operator and Partners across Messaging, Voice, and next generation network APIs
- Build and maintain strategic relationships with key Carriers,Operator and Partners
- Position Vonage as the preferred partner to work within the community through industry engagement, thought leadership, and partnership
- Negotiate effectively with Carriers, Operators and Partners on an ongoing basis to allow Vonage to offer our customers competitive pricing and an excellent service
- Define customer support standards with Carriers, Operator and Partners, including a robust escalation process
- Be the go-to person for your markets
- Work with Vonage Product Team to develop new commercial models for connectivity under your care to drive growth
Required
- Strong technical, commercial, and operational understanding of the Messaging and Voice landscape
- Knowledge of carrier relations and an ability to collaborate with internal stakeholders
- Knowledge of how the local markets are regulated, operated and managed
- Experience working with Carriers in region
- Experience working in complex commercial projects involving extended teams
- Knowledge of the cloud communications industry
- Pro-active, hands-on team player, with excellent analytical and problem-solving skills, and an ability to work with cross-functional global teams
- Occasional travel to meet partners or conferences to drive business outcomes
- Strong network of Operator contacts in the industry
- Experience with Singapore regulatory landscape
- Working knowledge of advanced network APIs and RBM
- Knowledge of market insights, competitive landscape and cost structures
- Ability to speak and work with some local languages
- Private Medical, Dental & Optical Insurance
- Life Insurance
- Ericsson Care Line
- Discretionary Time Off (DTO)
Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process
#LI-AR1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice here .
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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#J-18808-LjbffrMedia Relations Manager
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We are seeking a proactive and skilled Media Relations Manager to significantly amplify Tzu Chi’s impactful stories, strengthen our public presence, and inspire greater community engagement through strategic media outreach and fostering strong relationships with media partners
Key Responsibilities
- Strategic Communication Planning
- Work with leadership and editorial teams to develop and implement strategic media communication plans aligned with Tzu Chi’s vision and organizational priorities.
- Build and maintain contact lists of mainstream media, online platforms, and KOLs (including nano-influencers), cultivating long-term partnerships.
- Draft and edit bilingual press releases, media invitations, and spokesperson scripts; adapt content for regular dissemination through media partners.
- Plan and execute media-facing events, such as press conferences, opening ceremonies, and interviews, managing protocols and logistics.
- Coordinate with internal teams and volunteers to ensure smooth media facilitation and consistent messaging.
- Monitor media and social platforms to track coverage and sentiment; compile regular reports and inform strategic adjustments.
- Activate crisis communication procedures and coordinate official statements during significant events or reputational risks.
- Serve as the main liaison for media inquiries, assessing collaboration proposals and managing interview arrangements.
- Coordinate with internal units to provide accurate and timely information aligned with leadership direction.
- Consolidate updates from Tzu Chi’s various missions and confirm messaging with spokespersons for public release.
- Manage partner requests for media materials, ensuring compliance with branding, copyrights, and data protection policies.
- Oversee the production of the annual report with internal stakeholders and vendors, ensuring factual and editorial accuracy.
- Track progress, lead content compilation, and maintain high publication standards.
- Mobilize Media Relations volunteers to support media receptions and outreach efforts.
- Plan and implement internal spokesperson training with regular briefings and media response simulations.
Job Requirements
Diploma or Bachelor’s degree in Communications, Public Relations, Journalism, or a related field.
- Minimum 3 years of experience in media relations, mainstream media, multimedia production, or a closely related field involving project coordination and planning.
Bilingual proficiency in English and Chinese (written and spoken) are essential.
Strong knowledge of mainstream media operations and keen awareness of current affairs.
Proven experience in crisis communication and reputation management.
Proactive, detail-oriented, and able to work independently while maintaining effective teamwork.
Passionate about NGO/VWO work, with alignment to Tzu Chi’s values will be an advantage.
- Willingness to work outside office hours occasionally, with time-off provided as compensation.
** Please submit your CV and portfolio. We regret that only shortlisted candidates will be notified.
From Passion to Compassion
With over 30 years of supporting the community, Tzu-Chi Foundation (Singapore) is dedicated to uplifting lives through various services that make a positive difference. Our media team plays a key role in sharing impactful stories and inspiring others to join us in building a compassionate, supportive community.
We invite passionate individuals to be part of this meaningful journey.
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#J-18808-LjbffrPublic Relations Manager
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Roles & Responsibilities
a. Helping to build good customer relations and arranging staff meetings
b. Training and development and handling complaints and queries (from customers and staff)
c. Arranging promotional events and carrying out client satisfaction surveys and reviews.
d. Reviews the arrival list daily and assists in preparing and distributing welcome amenities.
e. Always be present at the entrance and should maintain proper decorum at all times.
f. Promotes all the new and existing beverages and events in the outlet.
Requirements:
· Excellent verbal and written communication skills.
· Ability to strategize and plan campaigns in advance.
· Willingness to learn about industry trends and innovations.
· Excellent knowledge of social media platforms.
#J-18808-LjbffrExecutive Relations Manager
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The ADP Global payroll team supports the delivery of multi-country (International) Payroll Services across more than 140 countries. ADP’s international payroll services are delivered through a selected network of specialist partners (both ADP and non-ADP) located within each local country. Our objective is to develop a differentiated network that stands out compared to other options available to our clients, driven by strategic intent.
Responsibilities:- New Countries & Partners
- a. Global planning of new Country Partners in line with strategic objectives
- b. Identification, selection, and onboarding of strategic Partners in chosen territories
- c. Ensuring all new Partners are compliant and aligned with ADP requirements - working closely with compliance and security teams
- 2. Subcontracting Agreements
- a. Negotiation, management, and ongoing compliance with contractual obligations
- b. Liaison with Legal Counsel to manage contractual frameworks
- c. Supporting price negotiations to meet financial targets
- d. Profit & Loss analysis of Partners and proactive measures to address discrepancies
- e. Addressing irregularities and misalignments proactively
- 4. Executive Relations
- a. Building long-term, mutually beneficial relationships with business leaders
- b. Exploring additional business opportunities to support wider geographical coverage and services
- c. Leading regular business reviews, documenting actions, and resolving issues, utilizing partner performance data
- d. Managing negotiations with senior Partner representatives regarding operational performance and new business allocation
- e. Coordinating and negotiating with Partners on priority project deployments
- 5. Executive Escalations
- a. Acting as the primary liaison with ADP leaders and senior partners to resolve service delivery and compliance issues
- b. Managing unresolved issues escalated to senior management with the Partner Manager
- 6. Compliance
- a. Main contact for Partner audit activities
- b. Monitoring contractual compliance under the Partner Assurance Programme
- c. Ensuring timely closure of action plans from audits
Profile Experience/Skills:
- Minimum 10 years relevant business experience in outsourcing services or related fields
- Strong negotiation and assertiveness skills, with experience engaging senior business leaders
- Ability to facilitate business meetings and executive interactions effectively
- Capability to operate under guidelines, making sound business judgments and policy recommendations
- Self-motivated, mature, adaptable, and well-organized
- Fluent in English; additional languages are advantageous
University degree required.
Key Performance Indicators:- Timely onboarding of new Partners aligned with strategic projects
- Contractual compliance of Partners
- Quality of Partner service delivery
- Compliance with Partner Assurance and Audit requirements
- Pricing and revenue reporting accuracy
- Resolution of escalated issues
- Successful onboarding of new Partners into the network
- Partner Director
- Partner Network team
- Service Relationship team
- Legal, Finance, Sales, GSO & Compliance teams
- Mid-Senior level
- Full-time
- Human Resources and Purchasing
- IT Services and Consulting
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#J-18808-LjbffrClient Relations Manager
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Join to apply for the Client Relations Manager role at Jaeger-LeCoultre
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Position Summary
Are you passionate about developing successful business growth, building strategies, and aligning people and processes to achieve so? Would you like to support elevating the VIC client business by maximizing commercial results with an entrepreneurial mindset? If so, we would like to present to you the opportunity to join our Singapore team as the Client Relations Manager.
Position Summary
Are you passionate about developing successful business growth, building strategies, and aligning people and processes to achieve so? Would you like to support elevating the VIC client business by maximizing commercial results with an entrepreneurial mindset? If so, we would like to present to you the opportunity to join our Singapore team as the Client Relations Manager.
The primary mission of the Client Relations Manager is to support and cultivate the VIC client evolution, including expansion and retention in Singapore, thereby ensuring qualitative and sustainable growth.
You will be responsible for curating client journeys with a unique and targeted approach that continually engages, thereby taking the ultra-luxury experience to new heights. As well as deep dive into client analysis, transforming data into client-centric action plans.
You will be rostered at the boutique with sales responsibility.
Key Responsibilities
CLIENT FOCUS
VIC Recruitment
- Develop own VIC portfolio by recruiting high potential clients into the brand
- Participating in Local and International Events and act as Maison Ambassador
- Develop High Watchmaking (>100 KEUR) segments by closing sales
- Provide strategic direction on VIC treatment and initiatives
- Provide and implement development initiatives and activities set forth by the Regional Retail and Marketing team to build client loyalty
- Manage and follow up with VIC clients watch care and repairs
- Take the lead in the implementation of in-boutique events and activations, working in collaboration with the Regional team.
- Work closely with the Retail and Marketing team to propose and coordinate unique VIC client experiences
- Prepare and analyze in-boutique events sales ROI and feedback as required
- Create and execute a plan to re-activate sleeping/inactive clients in the database
- Demonstrate ability to consistently achieve or exceed sales targets and KPI’s
- Develop business acumen that assesses and strategizes effectively based on data and local market intelligence
- Master expertise of the boutique business and assess local market opportunities to implement a proactive and effective sales and client development strategy
- Act as an expert and provide coaching and support to the team with their client portfolio
- Propose VIC client entertainment and engagement activities to the team
- Support boutique team on VIC client sales presentation, product analysis, clienteling activities
- Collaborate and support boutique team in the selling ceremony to increase sales
- Provide regular reports and qualitative feedback on client behavior, market context, and competition
- Fulfil sales associate responsibilities in the boutique, adhering to roster and including all operational and client relation matters
- You have a minimum of 10 years of professional experience, preferably in the luxury retail industry with previous commercial exposure and a business development background
- You have acquired an established network of loyal and qualitative clients to leverage
- You are a strategic thinker who anticipates challenges and develops varied-term solutions
- You have a strong customer focus and good client management knowledge
- You demonstrate an entrepreneurial spirit and take timely decisions with the ability to assess the risks involved
- You are creative and can handle and deal comfortably in a multinational environment
- You are a strong communicator with the ability to influence at all levels
- You are proficient in MS Office
- You speak English and Mandarin fluently
If your application is selected, we will give you an introductory call to explain further steps and discuss the opportunity. If things go well on both ends, you will have a chance to meet a few colleagues in the HR and Business teams in an individual interview.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Sales, Business Development, and Administrative
- Industries Retail Luxury Goods and Jewelry
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Executive Relations Manager

Posted 28 days ago
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**Executive Relations Manager - Job Description**
**I. Overview:**
The ADP Global payroll team support the delivery of multi-country (International) Payroll Services across more than 140
countries. ADP's international payroll services are delivered through selected network of specialist partners (being both
ADP and non-ADP) located within each local country. Our objective is greater a differentiated network, in comparison with
other choices our clients have, and driven in all dimensions with strategic intent.
**Role objective:**
The purpose of this senior role is, in strong collaboration with the Partner Network Regional Manager to define and
execute key aspects of business management and executive relationship for a Network of international payroll
subcontracting Partners.
+ **New Countries & Partners** - Global planning and selection of strategic partners in chosen territories
+ **Subcontracting Agreements** - Negotiation & mgt and ongoing compliance with Corporate obligations
+ **Network Pricing Management** - Ownership of Partner pricing and other direct Partner costs
+ **Executive Relations** - Establish long term, mutually successful business relationships with business leaders
+ **Executive Escalations** - Liaise and resolve major disputes in business & stubborn operational matters
+ **Compliance** - Ensure that ADP Compliance obligations are fulfilled by the Partners
+ **Project Engagement** - Ensure that Partners are engaged and deploying ADP's planned strategic initiatives and projects
**II. Responsibilities:**
**1. New Countries & Partners**
a. Global planning of new Countries Partners in line with strategic objectives
b. Identification, selection and of strategic Partners in chosen territories
c. Ensuring all new Partners are compliant and aligned with ADP requirements - working in close
collaboration with compliance and security teams
**2. Subcontracting Agreements**
a. Negotiation & management and ongoing compliance with Corporate contractual obligations
b. Liaison and management of contractual framework in close relationship with Legal Counsel
**3. Network Pricing Management**
a. Supporting price negotiations to drive mutually successful financial targets
b. Partner Profit & Loss - Analysis of profitability and proactive actions to address price comparisons
c. Make proactive approach to adjust irregularities and misalignment
**4. Executive Relations**
a. Establish long term, mutually successful strong business relationships with business leaders
b. Explore other business relationships in support of wider geographical scope, service & back-up approach
c. To chair & perform regular business reviews, document agreed actions and resolve outstanding points,
using as input partner performance from Partner Operations, GSO and Corporate audits, partner
engagement to new projects and initiatives
d. To control, manage and negotiate business activities with senior Partner representatives, including new
business allocation in alignment with Partner Manager input relating to Operational performance
e. Coordinate and negotiate with Partners concerning priority projects deployments
**5. Executive Escalations**
a. Act as primary liaison with ADP leaders and partners Executive contact to resolve any partner issues
impacting service delivery, compliance with ADP standards
b. Non resolvable issues that can only be addressed with the most senior management
c. To manage, working closely with designated Partner Manager, all unresolved cases (and issues)
escalated through the service delivery process requiring executive attention
**6. Compliance**
a. At as main liaison point for Partner audit related activities
b. Contractual compliance monitoring in line with the Partner Assurance Programme
c. Ensure that Partners close action plans originated from Corporate Audit and GSO audits in due time
**III. Qualifications:**
**Profile Experience/Skills:**
+ 10 years relevant business experience (industry or related knowledge applicable to Outsourcing Services)
+ Assertiveness, resolution and effective negotiation skills with senior business leaders
+ Able to actively facilitate business meetings and executive interactions
+ Work under guidelines and management: ability recommend/make sound business judgments
+ Be able to adapt concepts into workable policies
+ Mature and self motivated - Flexible and adaptable to work approach and times,
+ Service oriented and flexible attitude, well organized, self managed
+ International/multinational culture: Fluent in English: Other languages are an advantage
**Education:**
+ University degree.
**IV. Key Interfaces:**
+ Partner Director
+ Partner Network team
+ Service Relationship team
+ Legal Team
+ Finance team
+ Sales team
+ GSO & Compliance team
**Key Performance Indicators:**
+ Meeting the new Partner schedule live on time with strategic projects
+ Contractual compliance status of the individual Partners
+ Overall quality assessment of Partner service delivery
+ Compliance with Partner Assurance program and Corporate Audit requirements
+ Pricing and revenue assessment reporting levels (P&L assessment)
+ Measurement of escalated issue resolution
+ Successful on-boarding of new Partners into The Partner network
**VI. Reporting Relationships:**
Global Partner Network Director
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Guest Relations Manager
Posted 1 day ago
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Job Description
Job Expectations
- Overseeing and ensuring that hotel operations run smoothly.
- Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained.
- As a leader, nurture a high-performance culture within the Front Office department.
- Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.
- Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.
- Be updated on the trends, evolving guests’ expectations, and changing needs relating to accommodations, services, and facilities.
- Identifying and implementing ways on how to improve organisational effectiveness.
- Ensuring maximum utilisation of rooms to boost the revenue for the organisation.
Requirements
- O-Levels or equivalent.
- At least 5 years’ of relevant experience in hotel operations and management.
- Able to work rotating shifts, weekends and Public Holidays.
- A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
- Knowledge in Opera System.
- Able to lead the team and drive results.
Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.
Customer Relations Manager
Posted 1 day ago
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Job Description
Job Description:
Our client is a renowned hotel offering world-class hospitality, personalized service, and exceptional guest experiences. Our client is now seeking a talented and experienced Customer Relations Manager to elevate the guest journey and ensure every stay exceeds expectations. The Customer Relations Manager will serve as the primary liaison between the hotel and its guests, ensuring satisfaction throughout all stages of their stay. This role is pivotal in maintaining high guest satisfaction scores, handling service recovery, and building lasting relationships with new and returning guests.
- Follow us on LinkedIn for more job opportunities (below link) :
Key Responsibilities:
- Welcome VIP guests and key accounts, ensuring personalized attention and exceptional service throughout their stay
- Resolve guest complaints promptly and professionally, ensuring follow-up and service recovery when needed
- Monitor guest feedback channels (e.g., surveys, TripAdvisor, Google Reviews) and implement service improvements
- Coordinate with front office, housekeeping, F&B, and concierge teams to ensure guest preferences and special requests are fulfilled
- Maintain strong relationships with repeat guests and corporate clients, promoting loyalty and return visits
- Train front-line staff on service excellence and guest engagement best practices
- Maintain accurate records of guest preferences, feedback, and incident reports
- Collaborate with marketing and reservations teams on guest experience initiatives and loyalty programs
Requirements:
- Degree in Hospitality Management or related field
- Minimum 5 years of customer-facing experience in luxury or boutique hotel environments
- Strong communication, interpersonal, and conflict resolution skills
- Highly service-oriented with attention to detail and cultural sensitivity
- Fluent in English; additional languages are an advantage
- Proficient in hotel management systems (e.g., Opera, Fidelio) and CRM tools
EA Licence No: 23S1615