6019 Human Resources jobs in Raffles Place

Job ID: 3547

Job Function: Ancillary

Institution: National University Health System

Patient Service Associates (PSA) provide frontline counter services to patients. The PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters.
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal.
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of-day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS.
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS.
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer.
• Meet customer service and quality KPI as determined by department.
• Follow up and support reporting officer in handling patient relation issues.
• Adhere to policy and standard operating procedure.
• Accurate and meticulous in performing cashiering duty when assigned.

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification.
• Service-oriented and patient-focused.
• Proactive and resilient with the ability to work independently and in a team.
• Ability to multi-task and work in a fast-paced environment.
• Good writing, interpersonal and communication skills.
• Aspire for service excellence and process improvements.

Working Hours: 42 hours/week (5.5 days work-week)

Working Location: NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)

Pay: Competitive

Employment type: Full-Time

• Req#: 40992

Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms managing trillions of dollars in assets, custody, and administration. Known as the “bank of banks”, 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of history and industry firsts, BNY Mellon has been built on our ability to evolve, lead, and innovate. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers growth, risk-taking, experimentation, and authenticity. This is #LifeAtBNYMellon.

We’re seeking a team member for the role of Portfolio Services Client Service (Senior Associate) to join our APAC Client Service team in Singapore. This role supports APAC client inquiries related to Corporate Actions, Income, Proxy, and Class Actions across all markets.

• Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved promptly and professionally, in line with departmental standards.
• Assist the Manager in leading team members to support major clients, addressing complex operational and technical issues and ensuring requests are fulfilled.
• Proactively review and resolve issues by analyzing information, liaising with internal teams globally, and escalating when necessary.
• Drive client satisfaction through regular proactive calls, touchpoints, and face-to-face visits where possible. Build and maintain strong client relationships.
• Host review calls to discuss service concerns and work with clients to enhance their productivity and use of self-service tools.
• Collaborate with Operations, Product, and Technology teams to develop client solutions that reduce manual processing.
• Apply advanced problem-solving skills, judgment, and experience to analyze information.
• Use strong interpersonal and communication skills to deliver high-quality service to a specialized client base.
• Participate in initiatives aimed at improving the client experience.
• Leverage knowledge of client service best practices to develop process improvements.
• Provide guidance to less experienced team members.
• Initiate digitization projects to reduce queries through automation, promoting self-service options (e.g., E-statements, E-swift, E-Advice).
• Design business documents to minimize manual touchpoints and develop tailored client service solutions, maintaining quality control.
• Stay updated on market and regulatory changes affecting client portfolios, including broader custody products.
• Ensure compliance with departmental standards and KPIs, maintaining a strong control environment.
• Coordinate with other teams to achieve organizational objectives.
• Communicate effectively with colleagues and stakeholders, sharing complex or sensitive information as needed.

• Bachelor’s degree or equivalent experience.
• 5-7 years of total work experience, with at least 4 years in Corporate Actions and Income Client Service/Operations.
• Strong custody operational and client service experience in US and European markets.
• Ability to converse in Mandarin for liaising with clients in Greater China; international market experience is a plus.
• Excellent communication skills, especially under pressure.
• Process improvement skills.
• Proficiency in Microsoft Office (Access, Excel, Power BI).
• Proven team player.

BNY Mellon has received numerous awards for diversity, inclusion, and workplace excellence, including Fortune’s Most Admired Companies, Bloomberg’s Gender Equality Index, and others.

Our benefits include competitive compensation, comprehensive health and wellbeing programs, flexible resources, and generous paid leaves to support your personal and family needs.

BNY Mellon is an American investment banking services holding company headquartered in New York City.

BNY Mellon is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities. Applicants must complete Form I-9 and present proof of work eligibility. For assistance, contact or call 407-000-000.

Key Responsibilities:

• Manage incoming calls, messages, and inquiries via all social media platforms, emails, and other communication channels.

• Provide accurate, valid, and comprehensive information about our treatments and products to patients and potential clients.

• Assist customers in scheduling appointments, making changes to appointments, and providing reminders.

• Collaborate with the operation team to ensure customer queries are addressed.

• Maintain patient confidentiality and adhere to data protection regulations.

• Keep records of customer interactions, process customer accounts, and file documents.

• Calling of leads to book appointment and ensure appointment is turned up.

Job Specification:

• 5 working days + 1 alt Sat; 10AM -7PM

• Experience in Beauty, Wellness or Aesthetic industry is a MUST

• Proven customer support experience or experience in beauty services industry.

• Strong messaging and phone handling skills and active listening.

• Familiarity with CRM systems and practices.

• Excellent communication and presentation skills.

What the role is:

Administrative Executive

What you will be working on:

Your responsibility is to deliver quality services to applicants and residents of HDB flats. You will advise and interact with applicants/residents and relevant parties on matters relating to HDB Flat Eligibility letter, HDB’s sale of flats, resale of flats and/or HDB housing loan. You will also be tasked to perform works related to these job areas, such as the preparation and verification of documents, processing of applications, provision of accounting and budgetary support and/or collection of payments, as well as works related to the implementation and enhancement of IT solutions, such as preparing user requirements and conducting acceptance testing.During your employment, you will need to perform different job duties where manpower is needed.

What we are looking for:

• Have a passion for customer service• Have effective communication and interpersonal skills• Have critical thinking, excellent organisational and project management skills and resilient to pressure.• Be meticulous, independent, numerate, and proficient in using Microsoft softwareSuccessful candidates will be offered a 1+1 year contract.All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.

About Housing and Development Board

We are Singapore's public housing authority and a statutory board under the Ministry of National Development. We take pride in creating homes and towns that form a quality living environment for the young and old. Throughout the years, our continuous innovation and upgrading programmes have ensured that the heartland remain our cherished home.Join us in making a difference to the heartlands and communities that matter to us. Take on the challenge of shaping the nation’s skyline and landscape. With the wide range of opportunities available in HDB, you play an integral part in redefining the future of public housing and improving the lives of Singaporeans.

Inside Sales Account Manager - VN Market

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

• Provide excellent support experience to customers via all relevant communication channels and interact with customer on the workflow completion as required.
• Participate in peer coaching and review sessions to ensure consistent high-quality work across the team.
• Provide Supervisors and Manager with agents' regular performance feedback.
• Assist with CSAT program by working with the administrators on the delivery of the surveys, evaluating customer feedback received from the surveys.
• Prepare and analyze quality reports for Management review and participate in the design of quality, ensuring to monitor forms and quality standards.
• Provide actionable data to various internal support groups as needed.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and the motivation to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Ability to communicate effectively, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Ability to work with computers and multiple systems, as well as the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

Job Segment: Inside Sales, Telemarketing, Marketing Manager, BPO, Sales, Marketing, Operations

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure, and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

We are hiring a Sales Engineer to join the team in Singapore - Compressor Technique Aftermarket Solutions. Customer centricity is at the heart of our operations; if you aspire to collaborate with a supportive team in a burgeoning market, reach out to us to explore a potential fit.

About the Role:

• Value selling of CTS products including AirPlan, Service Contracts, and Fixed Price services (including competitor service)
• Focus on identifying new business opportunities, growing and developing existing customers. Prepare and present quotes, proposals, pricing, credit terms, and renewal, extension, or alteration of service contracts to customers
• Proactively update machine installation data to explore new potential for service sales and update the Install base strategy file for all existing customers
• Plan and organize sales activities, solution presentations, etc., to identify customer needs and convert opportunities into orders. Report sales activities timely and accurately in C4C
• Achieve sales and operational targets according to created and agreed plans
• Manage CRM (C4C) – Keep Leads, Opportunities, and Appointments up-to-date
• Build, maintain, and strengthen relationships with customers and internal teams. Establish rapport and maintain regular contact with existing and new customers
• Utilize all sales tools provided by the company to promote and market CTS products for maximum growth
• Coordinate with the service operations team to ensure customer satisfaction
• Share responsibility with the Credit Department to collect receivables and improve overdue performance
• Compile and submit monthly reports on sales, lost orders, and competition via the C4C platform
• Perform other duties as assigned

What we are looking for:

• More than 4 years of experience in after-market sales
• Strong communication skills with internal and external customers
• Proficiency in English, both spoken and written
• Understanding of the sales process in industrial products, with a technical background and a desire to build long-term customer relationships and develop the territory
• Ability to work independently and as part of a team
• Knowledge of compressed air systems

Educational Requirements:

• Bachelor's degree or higher, majoring in mechanical engineering or equivalent

What you can expect:

• A dedicated, interactive, and supportive team ready to welcome you
• Regular face-to-face engagement with your direct manager
• Ongoing training throughout your career

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more perspectives we embrace, the more innovative we become. We build a culture where differences are valued, and everyone shares a sense of purpose and belonging.

Service Delivery Manager - M.LEE

We are looking for an experienced IT professional to lead our Service Delivery and IT Helpdesk team, manage application support operations, and oversee vendor performance. This role is critical in ensuring IT systems and services run smoothly, meet business needs, and comply with security standards.

Key Responsibilities:

• Lead IT Helpdesk and Service Delivery team to ensure high system uptime and service quality

• Develop and implement IT service management frameworks (e.g. ITIL)

• Strategize onboarding/offboarding of applications and plan for future system upgrades

• Manage day-to-day operations with vendors, ensuring service SLAs and KPIs are met

• Evaluate vendor performance and drive continuous improvements

• Review and approve business change requests, working closely with Product Managers

• Oversee application support and administration, including incident, problem, and change management

• Drive process automation and cost efficiency in service operations

• Ensure compliance with cybersecurity, audit, and IT policy standards

• Coach, mentor, and manage the IT team to meet performance and development goals

Requirements:

• Degree in Computer Science, Information Technology, or related field

• Minimum 5 years of experience in IT application support and vendor management

• Minimum 3 years of team leadership and project management experience

• Solid understanding of ITIL practices (certification preferred)

• Technical knowledge in Java, Unix/RedHat scripting, Middleware (e.g., WebLogic, Tomcat, Spring Boot), Build tools (Maven, Jenkins), Automation tools, Databases (Oracle, MSSQL), strong SQL skills

Location : West, Singapore

Kindly indicate your current/last salary details and your notice period

Interested candidates kindly forward your CV to (Margaret Lee Hsin-Hua, Reg No: R1547495). Feel free to forward this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential.

PeopleSearch Pte Ltd

EA License No: 16S8057

What the role is:

The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi-faceted, which impact the way the Public Service operates and organises itself. To prepare the Public Service for these changes, we have begun the journey towards Public Sector Transformation (PST). There are currently more than 100 hotlines across the Whole of Government (WOG). The Contact Centre team in ServiceSG aims to work with agencies that own these hotlines to streamline and integrate these contact centres, especially those that provide related services. The goal is to establish a central ServiceSG contact centre that can address the queries of citizens across over 400 citizen-related services, serving as an "outsourced shared service" for selected agencies. The team will also support surges in contact centre call loads for key agencies during peak periods and act as the crisis call centre in a national pandemic or crisis.

What you will be working on:

(Key Responsibilities):

• Assist desk heads to support partner agencies in tasks such as provision of raw records to 15 agencies for record keeping and verification
• Maintain the asset register for laptops loaned to contact centre vendors
• Arrange for security clearance of new joiners of contact centre vendors
• Filling of operation and project documentation (Monthly progress reports, Cadence notes, CVs, and OSAs)
• Assist team with room booking and visitor clearance
• Assist in coordination and scheduling for ServiceSG On-the-Job training for new joiners

• Proficient in MS Office software
• Strong sense of initiative and a positive attitude
• Ability to work independently and be team-oriented
• Effective verbal and written communication skills, as well as good interpersonal and organising skills
• Attentiveness to details and nuances
• Ability to meet tight deadlines and work in a fast-paced environment
• Willingness to learn and adapt quickly to changing and challenging situations

About Public Service Division

(About PSD) The Public Service Division (PSD) aims to build a first-class Public Service for a successful and vibrant Singapore. We focus on leadership development, capacity and capability building, and promoting quality services at all levels of the Public Service. We seek outstanding candidates with the vision and passion to contribute to shaping Singapore.(Why Join Us) When you join PSD, you become part of a community that learns together and cares for one another. We prioritize your well-being and support your career growth. Our work in developing people and driving transformation is deeply purposeful. Your contributions will impact public officers and agencies, making a difference to Singapore and Singaporeans. If you are passionate about reimagining possibilities and pushing boundaries to shape a first-class Public Service, we welcome you to join us! Connect with us via LinkedIn at

Responsibilities:

This position is a 1 year contract.

Employee Engagement

• Implement initiatives and programmes to enhance employee relations and engagement

• Support execution of programmes, initiatives and survey designed to improve employee engagement and well-being workshops and programmes

• Lead the Wellness Committee and also CSR Committee to come up with employee engagement activities and CSR activities

• Collate employee feedback and suggestions on organisation's employee engagement and wellness initiatives

• Manage and promote employee engagement platforms such as Intranet, Linkedin, Newsletter

Performance and Talent Management

• Assist and facilitate the annual Performance Appraisal process to measure and promote good performance and career progression processes aligned with Daikin policies

• Manage talent reviews and succession planning processes to identify HIPO and grow the talent pool for leadership and critical roles

• Analyse talent movements and progression to improve talent retention and development

• Develop and implement high-potential talent programmes/projects and mentoring and coaching programme
  

Sustainability

• Work closely with management to create a Sustainability and Corporate Social Responsibility (CSR) strategy aligned with the company’s values, business objectives and industry best practices.

• Drive Sustainability HR initiatives and prepare sustainability reports and data analytics in alignment with HR Sustainability goals and standards

• Create and promoting sustainable business practices (Sustainability), fostering community engagement, and ensuring the organization's positive impact on society and the environment

• Developing clear and measurable HR goals to track the effectiveness of the Corporate Social Responsibility (CSR) and Sustainability initiatives.
  

Communication

• Manage staff communications to ensure timely and accurate dissemination of HR information via Annual Communication Event, Intranet, Linkedin, Newsletter

• Draft and design communication messages/materials/visuals/posters to promote staff engagement, well-being, culture building and learning, such as newsletter, new HR initiative programme

• Conduct regular discussion session such as quarterly Town Hall, Department chat
  

Learning and Development

• Support Assistant L&D Manager in building a learning organisation

• Support the end to end L&D process – develop training plan, delivery methods, sourcing for training providers, gathering feedback and analysing data to measure effectiveness of learning outcomes

• Coordinate and record of training activities, conduct staff orientation and evaluate training effectiveness

Perform any other duties or HR projects as assigned and requested by HR Manager

Requirements:

• Possess at least a Degree in Business Administration or Human Resources

• At least 3 years’ HR experience in Organisation Development and Employee Engagement

• Experience in using HRMS (Prosoft preferred)

• Strong comprehension and communication skills, both written and spoken to interface with all levels of people internally and externally

• Strong project management and presentation skills

• Have a positive mindset with openness to accept additional challenges and opportunities that comes along