156 Hotel Administration jobs in Singapore

Responsibilities:

• Attend to guests’ needs and enquiries.
• Handles checking-in and checking-out of guests.
• Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay

Requirements:

• Good interpersonal skills and positive working attitude
• Service oriented
• A good team player
• Work with passion, zest, energy and professionalism
• Perform 3-rotating shifts, and able to work on weekends and public holidays
• Entry level Diploma holders can apply.

Staff duty meal and uniform are provided.

Please send in resume with current & expected salaries via APPLY NOW button below.

We regret that only shortlisted candidates will be notified. Thank you for applying.

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We are seeking a dynamic and dedicated Guest Services Executive to join our Front Office team. This role offers a unique opportunity to work in a vibrant and fast-paced environment, where you will play a crucial role in ensuring our guests have an exceptional experience from the moment they arrive until their departure.

Key Responsibilities:

• Welcome and assist guests with warmth and professionalism, ensuring a positive first impression.

• Efficiently manage the check-in and check-out process, ensuring accuracy and a seamless experience for guests.

• Address and resolve guest concerns promptly to ensure a positive experience and maintain high satisfaction levels.

• Assist in the training and development of new team members to ensure consistent service standards.

• Solicit feedback from guests to identify areas for improvement and ensure continuous enhancement of service quality.

Requirements:

• Previous experience in a luxury hospitality environment is a plus.

• Strong leadership and communication skills.

• Attention to detail and commitment to delivering outstanding service.

• A passion for creating exceptional guest experiences.

• To liaise with Japanese-Speaking guests. Proficiency in Japanese Language is essential (Preferably JLPT N2 or above)

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests. If you are a customer service aficionado who thrives in a 5-star environment, we invite you to apply.

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Company Description

Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.

Role Description

This is a full-time on-site role for Guest Services Executive at Paradox Singapore. The role will perform as a Front-Line Manager of the Hotel, lead the team of Guest Services Agent to greet and welcome guests to the hotel and ensure guests have excellent arrival, overall stay, and departure experiences.

• In charge of the Front Desk operation for the entire shift and ensure all tasks on the same shift are to be completed on time and follow the quality standard

• To check and ensure the Front Desk is fully equipped with all stationery and report any equipment malfunction to the respective department and Duty Manager

• To always maintain a friendly and professional image and smile under all circumstances

• To provide courteous service to the guests and respond promptly and tactfully to the guests’ complaints, requests, and enquiries.

• To listen attentively to the guests’ requests and enquiries

• Ensure all arrival and departure VIPs and Suite guests are taken care of, e.g. rooms are readily available with amenities and cards, welcome and escort guests to room, courtesy call 30 minutes after rooming, and one day before departure, etc.

• Night shift to submit requests if any reordering is required for next month.

• To ensure close co-ordination with all other team members from Concierge and Bell Desk, Front Office, Security, and all other hotel departments especially with regards to Guest Service Requirements

• To maintain and update guest records and preferences in the Opera system.

• In charge of the arrival and departure of any group activities

• Consult or inform departments concerned regarding guest feedback and follow up with actions required.

• Follow up with departments concerned and confirm that the task has been completed within the time range communicated.

• To conduct daily briefing and updating of hotel information

• To assist concierge/bell service during the same shift for guest request.

• To ensure there are sufficient key cards at check in Kiosk and report to Duty Manager if any machine was not logged in or functioning. To report to the Duty Manager about any non-functioning kiosk equipment.

• To assist Telephone Operator when needed (after training).

• To ensure all traces left for the current shift have been resolved and attended to.

• To perform any other duties that may be assigned by the Management.

Main Responsibilities at Switchboard:

• Address incoming and outgoing calls.

• Taking messages for in-house guests and internal guests.

• Programming of wake-up calls.

• Giving a reminder wake up calls.

• Sending jobs request from in-house guests and internal department.

• Taking reservations for F&B and update in booking system

• Managing the main email address and response accordingly

• Taking booking for the Spa

• Handling of emergencies such as fire alarm, guest traps in the lift, calling for doctor, calling for ambulance etc.

• Checking on the television channels.

• To perform any other duties that may be assigned by the Management.

Main Responsibilities at Working Lounge:

• To ensure daily assignment of Executive Floor guest rooms

• To prepare and update daily beverage records for Lounge.

• To maintain and count stock for Lounge equipment.

• To order beverage items if stocks are below par level.

• To collect items from hotel store

• To assist delivery of VIP guest room amenities.

• To perform any other duties that may be assigned by the Management.

Apply now for this exciting Guest Services Executive opportunity at Paradox Singapore!

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• Understand the clear global, regional, and local visions for end user experience and how that translates to service delivery areas on the site.
• Be visible and known to respective businesses and staff as the main building point of contact.
• Regular business engagement sessions to fully understand business needs and work profiles to ensure success.
• Promote regular colleague engagement (meet and greet) and provide to end user support based on their needs (human engagement) and provide a personal level of service.
• Coordinating with HR to support community / social involvement in the space from both business groups and local community perspectives.
• Proactively detect and report issues that can impact D&I.
• Keep teams focused on the critical components of workplace and building services to drive colleague satisfaction and the desired business results.
• Reinforce agreed protocols for the site and escalate persistent issues to FM Operations.
• Stay current on technology deployed within the workplace and attend training to facilitate assisting end-users with any queries including directing them to the correct support team.
• Provide insights to FM Operations of how staff are using the space.
• Host and promote staff engagement sessions (including but not limited to FM Operations scope, workplace experience, effectiveness, and sustainability initiatives) for staff to discuss current issues related to Workplace Experience.
• Support periodic Workplace Experience feedback opportunities to gain insights and provide a continuous feedback loop as to staff sentiment.
• Ensure quality standards are met for all Workplace Services and issue corrective actions where service quality or experience levels fall short of expectation.
• Undertake proactive site inspections and floor walks (including but not limited to; work areas, collaboration space, meeting rooms, kitchenettes, employee restaurants, social areas); and provide feedback to the appropriate person where there are shortcomings or examples of good practices.
• Proactively raise work orders using the CMMS to ensure issues and opportunities to improve are logged, tracked, and addressed in a timely manner.
• Communicate and document internal protocol enhancements, successes, and best practices.
• Welcome new hires, new colleagues and visitors and provide orientation tours in conjunction with Reception and Lobby Experience where appropriate.
• Ensure seamless and effective communication for any meetings or events.
• Ensure all signage and messages are current and relevant including Wayfinding / Orientation and floor maps.
• Support and oversee the meeting room booking system, encompassing booking all forward and same day reservations, cancellations and / or amendments to bookings as per staff requests. Provide feedback where there are repeated “no shows” to ensure space utilization is maximized.
• Support and oversee the role of Concierge where applicable.
• Act as a point of contact for building information requests, escalations, and feedback. Assist and handle any building related end-user inquiry where required and be responsible for providing status updates to close the loop and ensure end-user satisfaction (examples include but are not limited to AV and other technology inquires, meeting room booking, service delivery complaints, Food and Beverage Services, lockers, recreation facilities). Ensure accountable party receives the complaints, escalations, or inquiries.
• Work closely with the FM Operations and Strategic Occupancy Planning teams to understand building and space utilization and provide timely insights and feedback as to how to improve and make the portfolio more efficient.
• For offices with Unassigned or Activity Based Working environments: Proactively communicate etiquette and protocols and encourage respective colleague and visitor behaviors appropriate to space being used.
• Provide feedback and insights as to behavioral trends and opportunities to enhance experience and workplace effectiveness.
• Support and promote alternative ways of working to facilitate a collaborative working environment.
  
  

Key responsibilities:

• Understand the clear global, regional, and local visions for end user experience and how that translates to service delivery areas on the site.
• Be visible and known to respective businesses and staff as the main building point of contact.
• Regular business engagement sessions to fully understand business needs and work profiles to ensure success.
• Promote regular colleague engagement (meet and greet) and provide to end user support based on their needs (human engagement) and provide a personal level of service.
• Coordinating with HR to support community / social involvement in the space from both business groups and local community perspectives.
• Proactively detect and report issues that can impact D&I.
• Keep teams focused on the critical components of workplace and building services to drive colleague satisfaction and the desired business results.
• Reinforce agreed protocols for the site and escalate persistent issues to FM Operations.
• Stay current on technology deployed within the workplace and attend training to facilitate assisting end-users with any queries including directing them to the correct support team.
• Provide insights to FM Operations of how staff are using the space.
• Host and promote staff engagement sessions (including but not limited to FM Operations scope, workplace experience, effectiveness, and sustainability initiatives) for staff to discuss current issues related to Workplace Experience.
• Support periodic Workplace Experience feedback opportunities to gain insights and provide a continuous feedback loop as to staff sentiment.
• Ensure quality standards are met for all Workplace Services and issue corrective actions where service quality or experience levels fall short of expectation.
• Undertake proactive site inspections and floor walks (including but not limited to; work areas, collaboration space, meeting rooms, kitchenettes, employee restaurants, social areas); and provide feedback to the appropriate person where there are shortcomings or examples of good practices.
• Proactively raise work orders using the CMMS to ensure issues and opportunities to improve are logged, tracked, and addressed in a timely manner.
• Communicate and document internal protocol enhancements, successes, and best practices.
• Welcome new hires, new colleagues and visitors and provide orientation tours in conjunction with Reception and Lobby Experience where appropriate.
• Ensure seamless and effective communication for any meetings or events.
• Ensure all signage and messages are current and relevant including Wayfinding / Orientation and floor maps.
• Support and oversee the meeting room booking system, encompassing booking all forward and same day reservations, cancellations and / or amendments to bookings as per staff requests. Provide feedback where there are repeated “no shows” to ensure space utilization is maximized.
• Support and oversee the role of Concierge where applicable.
• Act as a point of contact for building information requests, escalations, and feedback. Assist and handle any building related end-user inquiry where required and be responsible for providing status updates to close the loop and ensure end-user satisfaction (examples include but are not limited to AV and other technology inquires, meeting room booking, service delivery complaints, Food and Beverage Services, lockers, recreation facilities). Ensure accountable party receives the complaints, escalations, or inquiries.
• Work closely with the FM Operations and Strategic Occupancy Planning teams to understand building and space utilization and provide timely insights and feedback as to how to improve and make the portfolio more efficient.
• For offices with Unassigned or Activity Based Working environments: Proactively communicate etiquette and protocols and encourage respective colleague and visitor behaviors appropriate to space being used.
• Provide feedback and insights as to behavioral trends and opportunities to enhance experience and workplace effectiveness.
• Support and promote alternative ways of working to facilitate a collaborative working environment.
  
  

Qualifications and Additional Requirements:

• Able to multi-task and work under pressure in a fast-paced environment.
• Preferably possess 3-5 years of experience in the hotel or airline industry, focusing on C-suite guest services.
• Able to work independently while adhering to established standards and procedures.
• Always maintain a professional and polished appearance, following the dress code policy.
• Possess exceptional communication and interpersonal skills.
• Exhibit strong organizational and time management skills.
• Proficiency in MS Office suite and other related software.
• Handle confidential information with utmost discretion.
• Friendly and positive attitude towards guests and team members.
• Familiarity with property safety, first aid, fire, and emergency procedures.
• Participate in training and workshops to enhance relevant skills and knowledge.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Other

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2 months ago Be among the first 25 applicants

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Direct message the job poster from Paradox Singapore Merchant Court

Assistant Talent & Rewards Manager at Paradox Singapore Merchant Court

Company Description

Paradox Singapore Merchant Court is an urban resort that offers a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant Clarke Quay river district, with 476 guest rooms and suites, it boasts a range of dining options, extensive meeting facilities and relaxing amenities, including a wellness spa and fitness centre. It is perfect for those seeking a stylish base for business travel or a quiet sanctuary to relax and unwind

Role Description

This is a full-time on-site role for Guest Services Specialist at Paradox Singapore Merchant Court. The role will perform as a Front-Line Manager of the Hotel, lead the team of Guest Services Agent to greet and welcome guests to the hotel and ensure guests have excellent arrival, overall stay, and departure experiences.

• In charge of the Front Desk operation for the entire shift and ensure all task on the same shift are to be completed on time and follow the quality standard
• To check and ensure the Front Desk is fully equipment with all stationary and report any equipment malfunction to the respective department and Duty Manager
• To always maintain a friendly and professional image and smile under all circumstances
• To provide courteous service to the guests and respond promptly and tactfully to the guests’ complaints, requests, and enquiries.
• To listen attentively to the guests’ requests and enquires
• Ensure all arrival and departure VIPs and Suite guests are taken care of, e.g. rooms are readily available with amenities and cards, welcome and escort guests to room, courtesy call 30 minutes after rooming, and one day before departure, etc.
• Night shift to submit request if any reordering is required for next month.
• To ensure close co-ordination with all other team members from Concierge and Bell Desk, Front Office, Security, and all other hotel departments especially with regards to Guest Service Requirements
• To maintain and update guest records and preferences in the Opera system.
• In charge of the arrival and departure of any group activities
• Consult or inform departments concerned regarding guest feedback and follow up with actions required.
• Follow up with departments concerned and confirm that the task has been completed within the time range communicated.
• To conduct daily briefing and updating of hotel information
• To assist concierge/bell service during the same shift for guest request.
• To ensure there are sufficient key cards at check in Kiosk and report to Duty Manager if any machine was not logged in or functioning. To report to Duty Manager for any non-functioning kiosk equipment.
• To assist Executive Lounge and Telephone Operator when needed (after training).
• To ensure all traces left for the current shift have been resolved and attended to.
• To perform any other duties that may be assigned by the Management.

Main Responsibilities at Switchboard:

• Address incoming and outgoing calls.
• Taking messages for in-house guests and internal guests.
• Programming of wake-up calls.
• Giving a reminder wake up calls.
• Sending jobs request from in-house guests and internal department.
• Taking reservations for F&B and update in booking system
• Managing the main email address and response accordingly
• Taking booking for the Spa
• Handling of emergencies such as fire alarm, guest trap in the lift, calling for doctor, calling for ambulance etc.
• Checking on the television channels.
• To perform any other duties that may be assigned by the Management.
• To ensure daily assignment of Executive Floor guest rooms
• To prepare and update daily beverage records for Lounge.
• To maintain and count stock for Lounge equipment.
• To order beverage items if stocks are below par level.
• To collect item from hotel store
• To assist delivery of VIP guest room amenities.
• To perform any other duties that may be assigned by the Management.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service
• Industries Hospitality

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Get notified about new Guest Services Specialist jobs in Singapore, Singapore .

Guest Service Agent - Public Areas Department (Cleaner) Guest Services Agent - Service Express (Part-time) Guest Service Executive - Executive Floor (Conrad Singapore Orchard)

Serangoon, North East Community Development Council, Singapore 2 days ago

Guest Service Agent - Ticketing, Box Office Executive/Senior Executive, Guest Relations (Membership Services) Senior Executive/Executive, Membership & Guest Services Operations Admin Executive (Coliving/Hotel/Serviced Apartment) Senior Guest Service Agent - Mall Concierge Casual Labour - Guest Service Agent - Ticketing Guest Service Agent, Airport Meet & Greet

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**Additional Information**
**Job Number** 25128292
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
**JOB SUMMARY**
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Bellman take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Bellman makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Bellman will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance. Doing all these things well (and other reasonable job duties as requested) is critical for Bellman - to get it right for our guests and our business each and every time.
**PREFERRED QUALIFICATIONS**
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Are you ready to make the **SMART** career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience a variety of roles in your daily job and will be empowered to make a difference. You will be part of a multi-skilled, multi-talented, collaborative and action-oriented team to deliver the **SMART** experience, providing everything our guests need and nothing they don't.
Join us as a **Guest Services Agent** in **Holiday Inn Express Singapore Katong.** You'll have ambition, talent and obviously, some key skills. We're looking for someone who can:
Guest Services Agents (GSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi-skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.
They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.
**Financial Returns:**
+ To assist the Guest Services Leader (GSL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes.
+ Handling Guest check out and billing in an efficient, friendly and hassle free manner.
**People:**
+ Promote the Holiday Inn Express 'one team approach' and reliable service through daily communication and coordination with all team members.
+ Participate in programs that drive improvements in team member engagement and are aligned with the 'Holiday Inn Stay Real Be You' brand service behaviors.
+ Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL.
+ Contribute by participation in compliance with federal, state and local laws and safety regulations.
**Guest Experience:**
+ Welcoming guest to the buffet during breakfast time
+ Clear plates and set up the table during breakfast time
+ Interact with guest and assist guest to solve their issues if any
+ Ensure cutleries and plates are sufficient during breakfast
+ Respond to guest complaints and ensure corrective action to resolve their issues / concerns.
+ Check Guests In - Efficiently Greet, register and confirm guest particulars and payment details upon check in. Issue keys.
+ Check Guests Out - Print and confirm details of payment and bill for guests upon check out
+ Answer any guests' enquires practically and simply in adherence to brand standards.
+ Handle guests' complaints appropriately adhering to brand standards or direct them to GSL's.
+ Handle cashiering, payment and foreign currency exchange accurately.
+ Reliably handle all special needs and requests of guests and repeat visitors.
+ Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
+ Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for daily room allocation.
+ Accurately Enter/Update Reservations.
+ Handle Telephone Enquires efficiently and effectively.
+ Perform in a self-sufficient way in line with business requirements.
+ Great Room - Process Guest Food and Beverage Order, Clear Tables (The Great Room).
+ Refresh Food and Beverage in The Great Room.
+ Meeting Room - Set up Meeting Room, Make Tea and Coffee, Clean Meeting Room.
+ Clean and Organize Guest Areas and Pick up debris throughout Public Areas.
+ Updating constantly on local knowledge to improve the guest experience.
+ Responsible for IHG One Rewards Enrolment & Recognition.
+ Finance/Admin (Petty Cash Processing, Purchasing, Billing).
**Responsible Business:**
+ Demonstrate Awareness of Occupational Health and Safety Responsibilities (OH&S) policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
+ Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
+ Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
+ Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
+ Support the hotel's corporate responsibility initiatives in the areas of community involvement, environment management, workplace health & safety and food safety, drive action plans as required to achieve hotel corporate responsibility objectives.
+ Perform Energy Conservation Checklists.
**Accountability:**
Guest Services Agents will efficiently and effectively create a friendly and efficient guest experience throughout the hotel consistently. They will support the 'one team' approach to deliver the Holiday Inn Express brand standards.
**Qualifications & Requirements**
Minimum high school/secondary education/college degree. Positive attitude, pleasant personality, good communication skills, hotel operations and/or service experience preferred. Must be proficient in written and spoken English and basic computer literacy.
In return for your hard work, you can look forward to a highly competitive salary and benefits package, including
+ Duty Meals
+ Birthday Off
+ Medical Benefits
+ Dental Benefits
+ Insurance Coverage
+ 25-50% F&B Discount at restaurants within IHG Singapore Hotels
+ Special Employee Rate at all IHG Hotels worldwide
+ Room to Grow Opportunities
What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.
And because the Holiday Inn Express brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**What's the job?**
Guest Services Agents (GSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.
They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.
Your day-to-day:
**Financial Returns**
+ To assist the Guest Services Leader (GSL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes.
+ Handling Guest check out and billing in an efficient, friendly and hassle free manner.
**People**
+ Promote the Holiday Inn Express 'one team approach' and reliable service through daily communication and coordination with all team members.
+ Participate in programs that drive improvements in team member engagement and are aligned with the 'Make Every Interaction Count' brand service behaviours.
**Guest Experience**
+ Handle guests check-in and out
+ Answer any guests enquires practically and simply in adherence to brand standards.
+ Handle guests' complaints appropriately adhering to brand standards or direct them to GSL's.
+ Handle cashiering, payment and foreign currency exchange accurately.
+ Reliably handle all special needs and requests of guests and repeat visitors.
+ Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
+ Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for daily room allocation.
+ Accurately Enter/Update Reservations
+ Handle Telephone Enquires efficiently and effectively
+ Perform in a self sufficient way in line with business requirements
+ Responsible for Priority Club Rewards (PCR) Enrollment & Recognition
+ Great Room- Process Guest Food and Beverage Order ,Clear Tables (The Great Room)
+ Refresh Food and Beverage in The Great Room
+ Meeting room- Set up Meeting Room, Make Tea and Coffee, Clean Meeting Room
+ Clean and Organize Guest Areas and Pick up debris throughout Public Areas
+ Updating constantly on local knowledge to improve the guest experience.
**Responsible Business**
+ Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL.
+ Contribute by participation in compliance with federal, state and local laws and safety regulations
**What we need from you**
Guest Services Agents will efficiently and effectively create a friendly and efficient guest experience throughout the hotel consistently. They will support the 'one team' approach to deliver the Holiday Inn Express brand standards.
+ Minimum high school/ secondary education. Fresh graduates who are keen in hospitality are welcomed to apply.
+ Great communication skills and basic computer literacy
+ A positive and keen to learn attitude
+ Must be proficient in written and spoken English and with good communication skills
What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow. And because the Holiday Inn Express brand belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to the Holiday Inn Express brand and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com
At Holiday Inn Express, we're all about simple smart travel. We proudly offer a straightforward, uncompromising and modern guest experience by providing more where it matters most to our guests. Express Start Breakfast? Included. Easy check-in? Check. All the essentials in a comfy room? They're all included with a great night's sleep. We're focused on getting our guests more than ready. So we're always ready. Are you?
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Responsibilities:

1. Guest Services

• Greet all guests upon arrival and departure with warmth and professionalism.
• Assist with the loading and unloading of guest luggage.
• Offer information about hotel services, amenities, and in-house facilities.
• Provide accurate directions and respond to inquiries about local attractions, dining, shopping, and events.
• Anticipate guest needs and provide personalized assistance and recommendations.
• Escort guests to rooms and explain room features when needed.

2. Loyalty Programme & VIP Guest Management

• Assist in managing the hotel's loyalty programme (e.g., GHA DISCOVERY), including enrolment, profile updates, and benefit explanations.
• Ensure VIP guests receive personalized, seamless service from arrival to departure.
• Maintain updated knowledge of VIP guest preferences and stay histories.
• Coordinate with Front Office, Housekeeping, In-Room Dining, and other departments to ensure VIP room arrangements and amenities are in place.
• Follow up on special requests, celebrations, and loyalty entitlements to create memorable experiences.

3. Arrival and Departure Coordination

• Facilitate efficient luggage drop-off and retrieval during check-in/check-out.
• Coordinate with Front Desk to manage guest flow during peak periods.
• Ensure timely delivery and collection of luggage to/from guest rooms.
• Handle room moves, lost luggage, and transportation of packages when required.

4. Transportation Services

• Arrange taxi, limousine, or other transport services for guests.
• Provide accurate information on public transport routes, fares, and schedules.
• Assist with airport transfer arrangements, car rentals, or group transport needs.

5. Communication & Coordination

• Maintain effective communication with all hotel departments to relay guest preferences and requests.
• Ensure the Bellman is informed about daily functions, events, as well as arrivals for VIPs and groups.

6. Safety & Security

• Monitor activities in the lobby and driveway and report any suspicious behaviour immediately.
• Enforce security protocol and procedures to ensure the safety of hotel guests and associates.
• Handle guest belongings responsibly and ensure secure storage when necessary.

7. Lobby & Driveway Management

• Maintain a clean, welcoming, and organized lobby environment.
• Assist with traffic flow and guest movement at the main entrance and driveway.
• Report maintenance, cleanliness, or safety issues to relevant departments promptly.

8. Teamwork & Support

• Collaborate with other bellmen and hotel staff to ensure a cohesive and efficient operation.
• Provide support to teammates during high occupancy or special events.
• Participate in departmental meetings and training to stay updated on procedures and standards.

Requirement

• Applicant with PLRD license and/or possesses good knowledge of Opera cloud system will be at an advantage
• Min GCE 'O' or 'N' level and some supervisory skills.
• High level of flexibility and adaptability
• Excellent Communication skills, written & spoken
• Able to work on rotating shift including weekends and/or Public Holidays

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.