639 Hiring Managers jobs in Singapore

At Poni Singapore , we empower driven professionals to reach new heights-whether you aspire to climb the corporate ladder or carve your own path in the dynamic world of financial services. As a Client Relationship Manager , you'll deliver tailored financial planning solutions to our high-value clients, helping them achieve their financial goals while building a thriving career of your own.

What We Offer

• Job Types : Full time corporate staff
• Basic salary, CPF and performance-based incentives and bonuses.
• Structured training program.
• Employee welfare, health insurance & corporate medical benefits.
• Opportunity to make a significant impact in a growing industry. Good career progression to management role.

Job Responsibilities

• Client Relationship Management - Build and nurture long-term partnerships with corporate and individual clients, acting as their main point of contact.
• Needs-Based Advisory - Analyze clients' financial data, understand their goals and challenges, and provide tailored insurance solutions.
• Dialogue with our clients to understand their business objectives and challenges.
• Present value-proposition to sales leads and current customers.
• Prospect for new sales leads and close sales.
• Performance Excellence - Achieve targets in sales, service quality, and operational standards while upholding the highest ethical and professional practices.

Requirements/ Qualifications:

• CMFAS Certificate in General Insurance (BCP, PGI, CGI).
• CMFAS Certification in Life and Health Insurance (M5, HI, M9, M9A, M8, M8A).
• 1 year and above of insurance sales experience
• Minimum 21 yrs old

Soft Skills:

• Customer oriented, sharp mind and superior communication skills
• Hungry with high sense of urgency
• Ability to perform in a fast-paced and growth-charged startup environment
• Passionate about Financial Wellness, FinTech and InsurTech
• Being bilingual is a bonus.

• Responsible for the IT service of infrastructure, network, systems storage and backup in fulfilling business strategic goals as well as needs and meeting project deliverables;
• Manage and contribute to the IT enterprise architect, design, evaluation, and deployment of IT systems covering network equipment, IT services, software application, messaging and collaboration technologies, etc.;
• Responsible for the smooth operations of all ICT systems from desktop/laptop management, infrastructure and networking, support to communication (LAN, WAN,email, etc.), anti-virus, database, backup & disaster recovery system, regulatory and security compliance;
• Responsible for the day-to-day operations of ICT including performance, integrity andsecurity, reporting service levels, tracking of IT operational metric, database (includingplanning, development and troubleshooting), data integrity, anti-virus/anti-spamprotection;
• Formulate, develop, implement and enforce IT related policies, processes, guidelines, IT operation procedures, and standards for compliance and protect IT computer networks (computer work stations, computer servers, printers, wireless systems etc.) and application systems (online, database etc.) against computer intrusions, unauthorized access, and other malicious misuses to meet ISO9001 requirements and industry best practices;
• Contribute to the development of IT strategies to align with the organizational strategies;
• Responsible for the administration of Organization computer systems including installing testing, maintaining and upgrading of servers eg firewalls, DNS, AWS, VMsand Databases etc.
• Capacity planning to ensure enough server capacity for daily operations;
• Ensure IT infrastructure achieve an availability of at least 99.95% up time a year;
• Perform system administrator (SA) tasks including security, upgrading and fine tuning of servers;
• Conduct maintenance activities to guarantee the system's operational functionality and readiness.
• Manage, maintain and optimize core IT systems and services including: ActiveDirectory (AD), Office365 Exchange, Hyper-V, SAN, Networking, Firewalls, Anti-virus servers, Desktops, Routers, Wireless Lan Controllers, Proxy, Backup Servers, WSUS servers and patch management on premise and in Cloud
• Responsible for the tracking of IT assets.
• Responsible for contract and Vendor management and service level agreements and Service Desk.
• Document resolutions, instructions and other information as needed to provide assistance and support of computer systems.

Requirements:

• Degree in Computer Science or equivalent with Team Management experience
• At least 5 years of relevant experience in AWS, cloud administration, devops administration
• Proven track record in IT operations management, vendor management and systems architecture design and planning
• Must have experience with hybrid cloud platforms
• Experience with contract and vendor management
• Experience in running a managed services service desk
• AWS DevOps certified Engineer, MCSE certified / CCNA certified, will have added advantage
• Ability to work independently, plan and provide system solution
• Ability to manage stakeholders and vendors
• Writing of technical documentation
• Good analytical skill, writing and presentation skills
• Excellent interpersonal skills, a team player and motivator
• Able to work in a fast pace environment
• Must be hands on and lead all teams to achieve respective SLAs

Please send your detailed resume in MS Word format to with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Join to apply for the Freshers- Account Managers- Sales role at SoftwareOne

Join to apply for the Freshers- Account Managers- Sales role at SoftwareOne

Get AI-powered advice on this job and more exclusive features.

An Account Manager (AM) is responsible for building strong relationships with SoftwareOne customers to ensure the ultimate customer experience and that maximum value is received throughout customer lifetime. This role provides ongoing sales support to existing customers, manages the customer relationship and customer satisfaction. The AM builds & implements the account strategy, helps identify new sales leads, and collaborates with Business Development Executives to develop sales plans and identify opportunities. The AM owns the overall accountability and is responsible for the holistic relationship with the customer.

The Role-

• Be the primary point of contact and build and maintain long-term relationships with customers
• Proactively seek new opportunities to expand our customer base, acquiring new logos and bolstering our market presence.
• Play a pivotal role in team strengthening, nurturing internal relationships to ensure seamless collaboration and effective sales strategy execution
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors
• Take ownership on the customer experience
• Understand customer needs and business objectives and offer the right solutions to customers
• Ensure the timely and successful delivery of our solutions
• Keep customers satisfied by delivering exceptional service on a day-to-day basis
• Develop, maintain and execute an account strategy with short-/ mid-/ and long-term goals on Account growth, Profitability, Customer retention, Customer satisfaction
• Lead, moderate and orchestrate all activities on accounts.
• Enhance organization’s reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to our customers
• Track and forecast of defined account metrics, KPIs and financials
• Demonstrates proficiency in engaging stakeholders from IT to C-level, articulating the business value of offerings, while also presenting SoftwareOne's diverse portfolio and showcasing customer outcomes achieved through advisory, delivery, and managed services

An Account Manager (AM) is responsible for building strong relationships with SoftwareOne customers to ensure the ultimate customer experience and that maximum value is received throughout customer lifetime. This role provides ongoing sales support to existing customers, manages the customer relationship and customer satisfaction. The AM builds & implements the account strategy, helps identify new sales leads, and collaborates with Business Development Executives to develop sales plans and identify opportunities. The AM owns the overall accountability and is responsible for the holistic relationship with the customer.

The Role-

• Be the primary point of contact and build and maintain long-term relationships with customers
• Proactively seek new opportunities to expand our customer base, acquiring new logos and bolstering our market presence.
• Play a pivotal role in team strengthening, nurturing internal relationships to ensure seamless collaboration and effective sales strategy execution
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors
• Take ownership on the customer experience
• Understand customer needs and business objectives and offer the right solutions to customers
• Ensure the timely and successful delivery of our solutions
• Keep customers satisfied by delivering exceptional service on a day-to-day basis
• Develop, maintain and execute an account strategy with short-/ mid-/ and long-term goals on Account growth, Profitability, Customer retention, Customer satisfaction
• Lead, moderate and orchestrate all activities on accounts.
• Enhance organization’s reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to our customers
• Track and forecast of defined account metrics, KPIs and financials
• Demonstrates proficiency in engaging stakeholders from IT to C-level, articulating the business value of offerings, while also presenting SoftwareOne's diverse portfolio and showcasing customer outcomes achieved through advisory, delivery, and managed services

Job Requirements

Requirement

• Graduate degree in Business Management or Computer Science (Class of 2024/2025)

• Strong passion for a career in sales

• Fluent in English and Malay / Mandarin / Cantonese

SoftwareOne will ensure you get a comprehensive set of experiences so you can make an informed career choice to specialize in Sales and start to take advantage of SoftwareOne’s generous professional training programme.

What we have to offer

• A careerwithin an innovative company with a unique corporate culture
• Top rating on glassdoor
• A variety of training and development opportunities
• Top technical equipment for your new job
• No dress code - wear what you feel comfortable in

Company description

Why SoftwareOne?

Looking for an internship or first job? Starting your career is complicated, isn't it?
Not with us! You can become a new #swomie and enjoy the advantages we have prepared for new talents, as we want you to gain experience but also develop your career at a global company:

• Intensive - and continuous training, the IT world is moving forward and we don't miss a thing!
• Mentoring - You will have your own mentor to guide and help you.
• Involvement - The best professionals ready to teach you as much as you want.

At SoftwareOne we offer you a Junior position in our Field Sales team. And the best part - we teach you everything you need to know through our SoftwareOne Academy!

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at SoftwareOne by 2x

Get notified about new Sales Account Manager jobs in Singapore, Singapore .

Account Manager, Brands and Omnichannel, Large Customer Sales Senior Account Executive - APAC (Remote) Deputy Sales & Business Development Manager, Hong Kong Disneyland Expression of Interest - SEA Account Management (Sales)-R-224601 Key Account Executive - Traditional Trade Manager, Regional Sales & Business Development

Johor Baharu, Johore, Malaysia 13 hours ago

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Why SoftwareOne?

Why SoftwareOne?

Looking for an internship or first job? Starting your career is complicated, isn't it?
Not with us! You can become a new #swomie and enjoy the advantages we have prepared for new talents, as we want you to gain experience but also develop your career at a global company:

• Intensive - and continuous training, the IT world is moving forward and we don't miss a thing!
• Mentoring - You will have your own mentor to guide and help you.
• Involvement - The best professionals ready to teach you as much as you want.

At SoftwareOne we offer you a Junior position in our Field Sales team. And the best part - we teach you everything you need to know through our SoftwareOne Academy!

The role

An Account Manager (AM) is responsible for building strong relationships with SoftwareOne customers to ensure the ultimate customer experience and that maximum value is received throughout customer lifetime. This role provides ongoing sales support to existing customers, manages the customer relationship and customer satisfaction. The AM builds & implements the account strategy, helps identify new sales leads, and collaborates with Business Development Executives to develop sales plans and identify opportunities. The AM owns the overall accountability and is responsible for the holistic relationship with the customer.

The Role-

• Be the primary point of contact and build and maintain long-term relationships with customers
• Proactively seek new opportunities to expand our customer base, acquiring new logos and bolstering our market presence.
• Play a pivotal role in team strengthening, nurturing internal relationships to ensure seamless collaboration and effective sales strategy execution
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors
• Take ownership on the customer experience
• Understand customer needs and business objectives and offer the right solutions to customers
• Ensure the timely and successful delivery of our solutions
• Keep customers satisfied by delivering exceptional service on a day-to-day basis
• Develop, maintain and execute an account strategy with short-/ mid-/ and long-term goals on Account growth, Profitability, Customer retention, Customer satisfaction
• Lead, moderate and orchestrate all activities on accounts.
• Enhance organization’s reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to our customers
• Track and forecast of defined account metrics, KPIs and financials
• Demonstrates proficiency in engaging stakeholders from IT to C-level, articulating the business value of offerings, while also presenting SoftwareOne's diverse portfolio and showcasing customer outcomes achieved through advisory, delivery, and managed services

What we need to see from you

Requirement

• Graduate degree in Business Management or Computer Science (Class of 2024/2025)

• Strong passion for a career in sales

• Fluent in English and Malay / Mandarin / Cantonese

SoftwareOne will ensure you get a comprehensive set of experiences so you can make an informed career choice to specialize in Sales and start to take advantage of SoftwareOne’s generous professional training programme.

What we have to offer

• A careerwithin an innovative company with a unique corporate culture
• Top rating on glassdoor
• A variety of training and development opportunities
• Top technical equipment for your new job
• No dress code - wear what you feel comfortable in

Job Function

Sales #J-18808-Ljbffr

Are you passionate about helping others grow their wealth and achieve financial freedom?

Do you have an entrepreneurial mindset and a drive to succeed? PhillipCapital, with its robust Wealth Management arm, is looking for dedicated professionals to join our team as Wealth Management Consultants.

As a Wealth Manager with PhillipCapital, you will have the unique opportunity to offer a diverse range of exclusive financial products and services to your clients. With our established presence in stockbroking, wealth management, and financial planning, you will collaborate with clients to develop personalized financial strategies that align with their goals. From wealth accumulation to risk management, you will be the trusted advisor guiding them on their financial journey.

Principal Responsibilities

• Provide Tailored Wealth Management Solutions: Help clients grow and protect their assets with customized wealth management strategies.
• Offer an Extensive Range of Products: Recommend financial products from PhillipCapital's unique offerings to meet client needs, ranging from investments to insurance and retirement planning.
• Investment Advisory: Advise clients on a variety of investment strategies aimed at growing their wealth and achieving long-term financial success.
• Client Relationship Building: Focus on establishing and maintaining strong relationships with clients, understanding their needs, and delivering exceptional service to ensure their satisfaction.
• Risk & Protection Planning: Develop and present comprehensive strategies in risk management to safeguard client wealth and ensure long-term financial security.

Job Highlights

• Work Flexibility: Whether you prefer to work from home or the office, we offer the freedom to work from wherever you feel most comfortable.
• Flexible Hours: Manage your own schedule and work at your own pace, with the freedom to balance personal and professional life.
• Collaborative Success: Join a team of like-minded professionals who push each other to succeed, providing a supportive and motivating environment for growth.
• Access to Resources: Gain invaluable insights and mentorship from industry leaders and access to tools that will empower you to excel in your career.
• Be Dual-Licensed: Get licensed to provide both investment and insurance solutions - expanding your earning potential and allowing you to serve clients with a full 360° wealth management approach.

Requirements

• Strong Communication Skills: Excellent interpersonal and communication skills are a must.
• Adaptability: Able to thrive in a fast-paced environment and open to continuous learning and growth.
• Educational Qualifications: Minimum of A Levels, Local or IB Diploma.
• Advantageous: CMFAS certificates or relevant financial qualifications.

At PhillipCapital, we believe in empowering our Wealth Management Consultants with the right tools, resources, and support to succeed. With our well-established Wealth Management arm, you will have the platform to grow and deliver exceptional service to your clients while achieving your own career goals.

Join us and be part of an inspiring journey towards financial success. Apply today to become a Wealth Management Consultant with PhillipCapital

Contact us : or +65 6531 5431

Find out more :

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Associate, Quantitative Strategist, External Managers

Location:

Singapore, SG

Job Function: External Managers Department

Job Type: Permanent

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

External Managers Department
The External Managers Department seeks to identify and develop relationships with the best breed of global investment managers to capture attractive investment opportunities across major asset classes such as hedge funds, equities and fixed income. We are seeking a Quantitative Strategist to conduct quantitative research and analysis on different style managers with focus on credit, discretionary macro, multi-assets strategies to deliver impactful insights and tools that enhance our investment decision-making process.

What impact can you make in this role?
You will have the opportunity to apply quantitative and data science techniques to a diverse array of datasets, delivering holistic and evidence-based insights and recommendations that drive our investment decision-making.
You will also have the chance to innovate and impact various stages of our investment process using quantitative methods and AI/ML tools, enhancing our breadth, depth, and scale in generating investment performance. Additionally, you will contribute to institutionalizing and expanding our collective domain knowledge.

What will you do as a Quantitative Strategist?

• Validate investment hypothesis and value-add investment strategies.
• Quantify potential portfolio risks and provide portfolio construction related recommendations.
• Identify market trends and provide insights.
• Perform cashflow and risks modelling and analysis for credit, structured products, and financing.

What qualifications or skills should you possess in this role?

• Advanced degree in fields such as Mathematics, Statistics, Physics, Computer Science, Engineering, or Economics
• Minimally 2 years in a quantitative role within finance
• Proficiency in R or Python and SQL
• Understanding of Credits, Structured Products and financing
• Be highly motivated, intellectually curious and adept at multi-tasking
• Independent thinker who is able articulate his/her views well, both in verbal and written form
• Strong team player who is comfortable in fostering new internal and external relationships
• Excellent communication skills, with the ability to understand, influence and obtain buy-in from stakeholders effectively.

Flexibility at GIC

At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

GIC is an equal opportunity employer

GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please at any point of the application or interview process if adjustments need to be made due to a disability.

Learn more about our External Managers Department here:

#J-18808-Ljbffr

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AVP, Quantitative Strategist, External Managers

Location:

Singapore, SG

Job Function: External Managers Department

Job Type: Permanent

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

External Managers Department
The External Managers Department seeks to identify and develop relationships with the best breed of global investment managers to capture attractive investment opportunities across major asset classes such as hedge funds, equities and fixed income. We are seeking a Quantitative Strategist to conduct quantitative research and analysis on different style managers with focus on credit, discretionary macro, multi-assets strategies to deliver impactful insights and tools that enhance our investment decision-making process.

What impact can you make in this role?
You will have the opportunity to apply quantitative and data science techniques to a diverse array of datasets, delivering holistic and evidence-based insights and recommendations that drive our investment decision-making.
You will also have the chance to innovate and impact various stages of our investment process using quantitative methods and AI/ML tools, enhancing our breadth, depth, and scale in generating investment performance. Additionally, you will contribute to institutionalizing and expanding our collective domain knowledge.

What will you do as a Quantitative Strategist?

• Validate investment hypothesis and value-add investment strategies.
• Quantify potential portfolio risks and provide portfolio construction related recommendations.
• Identify market trends and provide insights.
• Perform cashflow and risks modelling and analysis for credit, structured products, and financing.

What qualifications or skills should you possess in this role?

• Advanced degree in fields such as Mathematics, Statistics, Physics, Computer Science, Engineering, or Economics
• 4-6 years in a quantitative role within finance
• Proficiency in R or Python and SQL
• Understanding of Credits, Structured Products and financing
• Be highly motivated, intellectually curious and adept at multi-tasking
• Independent thinker who is able articulate his/her views well, both in verbal and written form
• Strong team player who is comfortable in fostering new internal and external relationships
• Excellent communication skills, with the ability to understand, influence and obtain buy-in from stakeholders effectively.

Flexibility at GIC

At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

GIC is an equal opportunity employer

GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please at any point of the application or interview process if adjustments need to be made due to a disability.

Learn more about our External Managers Department here:

#J-18808-Ljbffr

**Additional Information**
**Job Number** 24090507
**Job Category** Food and Beverage & Culinary
**Location** Singapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore, 098499VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Assisting in Food and Beverage Operations**
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Provides excellent customer service to all employees.
- Responds quickly and proactively to employee's concerns.
- Uses coaching skills throughout the property.
- Demonstrates self confidence, energy and enthusiasm.
- Motivates and encourages staff to solve guest and employee related concerns.
**Ensuring Exceptional Customer Service**
- Provides excellent customer service.
- Responds quickly and proactively to guest's concerns.
- Understands the brand's service culture.
- Sets service expectations for all guests internally and externally.
- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
- Follows up to ensure complaints have been addressed to the guest's satisfaction.
- Develops a relationship with all guests to build repeated clientele internally and externally.
**Additional Responsibilities as Assigned**
- Complies with all corporate accounting procedures.
- Assists GM as needed with annual Quality audit.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

Technical / Adminstrative Duties

• Minimum 5 years' relevant experience in ACMV Project design and build for various type of buildings, including cleanroom and bio-lab projects.
• Documenting and certificating all work carried out to meet our contractual and statutory obligations
• Identifying and resolving remedial requirements on all systems
• Quoting and undertaking project work as required by the client

Requirements:

• Degree or Diploma in Mechanical / Electrical / Building Services Engineering or Equivalent;
• Experience in ACMV / Mechanical / Electrical / Building Services Project and Maintenance work.
• Experience in both industrial and commercial air-cons
• Ability to work independently and manage multiple projects
• Possess good interpersonal communication and presentation skills