287 Hardware Technician jobs in Singapore
Hardware Support Technician
Posted 6 days ago
Job Viewed
Job Description
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of?science and engineering to make possible?the next generations of technology, join us to Make Possible® a Better Future.
**What We Offer**
Location:
Singapore,SGP
At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits ( .
You'll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers?We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.
**Key Responsibilities**
+ Assists Tool owner in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
+ Uses escalation policies as required to keep management informed of down situations.
+ Performs daily, weekly, monthly, quarterly, bi-annual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Work together with fellow AMAT Process personnels in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
+ Assist in start-up, retrofit and relevant CIPs. Provides technical assistance to less experienced Applied personnel when required. Uses training and experience to identify some process related system problems.
+ Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Preferably possess a working knowledge of Statistical Process Control, Quality Improvement Process methods, Risk Assessment and semiconductor industry terminology.
+ Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.
**Requirements**
+ Relevant Engineering qualifications
+ 1 - 3 years of equipment experiences, preferably in semiconductor industry
+ Prior equipment experiences in thin film (CVD/ PVD)
+ Prior knowledge of AMAT equipment knowledge is a plus
**Work Location**
+ Fusionopolis
**Additional Information**
**Time Type:**
Full time
**Employee Type:**
Assignee / Regular
**Travel:**
No
**Relocation Eligible:**
No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Hardware Support Technician
Posted today
Job Viewed
Job Description
Job Description
Key Responsibilities
- Assists Tool owner in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
- Uses escalation policies as required to keep management informed of down situations.
- Performs daily, weekly, monthly, quarterly, bi-annual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Work together with fellow AMAT Process personnels in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
- Assist in start-up, retrofit and relevant CIPs. Provides technical assistance to less experienced Applied personnel when required. Uses training and experience to identify some process related system problems.
- Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Preferably possess a working knowledge of Statistical Process Control, Quality Improvement Process methods, Risk Assessment and semiconductor industry terminology.
- Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.
Requirements
- Relevant Engineering qualifications
- 1 - 3 years of equipment experiences, preferably in semiconductor industry
- Prior equipment experiences in Thin Film (CVD/ PVD)
- Prior knowledge of AMAT equipment knowledge is a plus
Work Location
- Fusionopolis
Technical Support
Posted today
Job Viewed
Job Description
- Multinational Organisation
- Basic Salary + Allowances + AWS + VB
- Nearest MRT: Bukit Batok
Support site managers and site members for any technical issues relating to scrubber
Regarding those issues/troubles/questions beyond your knowledge, communicate with Japan to get proper answer/advice, and then feedback to site
Visit site to join PM/CM jobs, or to carry out troubleshooting activities, or any other ad-hoc tasks if necessary (such as meeting with customer etc)
Understand CMS/SCADA system, assist site managers to settle the job, or complete the job independently (cooperate directly with 3rdparty vendor if necessary)
Understand basic knowledge of CX-programmer, able to download / upload / verify PLC programs
Understand basic knowledge of GP-Pro EX, able to download / upload / verify touch panel programs
Understand basic knowledge of Gas DRE testing, assist site manager to complete DRE testing (including tool purchasing, instrument management and communication with3rd party vendor if necessary)
Manage claim reports issued by site managers
Follow up claim cases, assist the communication between site manager and TS Dept
Gain information from site and answer questions raised by TS Dept
Keep record of claim parts shipment
Make DRE report (including DRE rate calculation)
Risk assessment & safety related issue
Investigating onsite accidents and implementing corrective measures.
Organizing activities to boost WSH awareness.
Daily & Weekly Report
Document Translation & Email Translation
Interpretation for meeting, training or any other company activities
Requirements:
Proficient in Japanese in writing and speaking to liaise with Japanese HQ
Mandarin speaking ability to communicate with clients in Mandarin speaking countries
Minimum Diploma in Engineering
Entry level candidates are welcomed to apply as training will be provided
Strong ability in handling technical issues and able to propose and negotiate service contracts to customers
Experience in Semiconductor Fab and Service Audit will be an advantage
Good understanding & knowledge of semiconductor facilities & processes will be an advantage
Willing to travel daily to various sites
Meticulous and timely in documentation
Team player with good communication skill
We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.
By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.
Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,
EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.
PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.
Please find Privacy Policy Agreement from the below link.
Tiffany
EA Registration No: R22107626
Pasona Singapore Pte. Ltd.
EA License No: 90C4069
Technical Support
Posted today
Job Viewed
Job Description
- Company: Japanese Organization
- Location: Bukit Batok (Nearest MRT Station)
- AWS + VB + Allowances
- Training provided for entry level candidates
Our client, a Japanese leading company in field of Abatement and VOC device, and scrubber systems, is looking for a Technical Support who can start working immediately.
- Support site managers and site members for any technical issues relating to scrubber
- Regarding those issues/troubles/questions beyond your knowledge, communicate with Japan to get proper answer/advice, and then feedback to site
- Visit site to join PM/CM jobs, or to carry out troubleshooting activities, or any other ad-hoc tasks if necessary (such as meeting with customer etc)
- Understand CMS/SCADA system, assist site managers to setlte the job, or complete the job independently (cooperate directly with 3rdparty vendor if necessary)
- Understand basic knowledge of CX-programmer, able to download / upload / verify PLC programs
- Understand basic knowledge of GP-Pro EX, able to download / upload / verify touch panel programs
- Understand basic knowledge of Gas DRE testing, assist site manager to complete DRE testing (including tool purchasing, instrument management and communication with3rd party vendor if necessary)
- Manage claim reports issued by site managers
- Follow up claim cases, assist the communication between site manager and TS Dept.
- Gain information from site and answer questions raised by TS Dept
- Keep record of claim parts shipment
- Help site managers to check parts code with Japan
- Make DRE report (including DRE rate calculation)
- Risk assessment & safety related issue
- Investigating onsite accidents and implementing corrective measures.
- Organizing activities to boost WSH awareness.
- Daily & Weekly Report
- Document Translation & Email Translation
- Interpretation for meeting, training or any other company activities
- Any other ad-hoc works
- Proficient in Japanese in writing and speaking to liaise with Japanese HQ
- Mandarin speaking ability to communicate with clients in Mandarin speaking countries
- Minimum Diploma in Engineering.
- Strong ability in handling technical issues and able to propose and negotiate service contracts to customers
- Experience in Semiconductor Fab and Service Audit will be an advantage
- Good understanding & knowledge of semiconductor facilities & processes will be an advantage
- Willing to travel daily to various sites
- Must be self-driven, energetic, resourceful, and good leadership
- Meticulous and timely in documentation
- Able to project strong, positive image of self and company
- Team player with good communication skill
- Responsible, independent with excellent customer service skill
We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.
By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.
Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,
EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.
PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.
Please find Privacy Policy Agreement from the below link.
Koh Kok Ann
EA Registration No: R1770345
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN #09-02 SINGAPORE 049246
EA License No:90C4069
Technical Support
Posted today
Job Viewed
Job Description
Advancing our People.
Advancing our World.
At CrimsonLogic, we put your Career and Well-being first.
We are committed to advancing your career through a full spectrum of professional Development programs with the support of a strong Total Rewards philosophy that focus on your well-being.
We believe that by investing in each and every one of our employees' professional and personal growth, we can collectively make a positive impact on the world as we strive for greatness together in a nurturing and inclusive workplace.
Role Purpose(s):
The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.
Key Accountabilities:
- Monitoring network performance and addressing any anomalies or issues promptly.
- Responding to technical inquiries and providing solutions to network-related problems.
- Operates and monitors all systems, applications, network and telecommunication line usage.
- Fault response, troubleshooting and incident/problem management: Monitor and identify system abnormalities and resolve problems or follow-up to ensure resolution of problems escalated to relevant parties.
- Perform and execute user service requests in accordance with QMS standard.
- Provides technical support to users in disaster recovery, contingency test, scheduled maintenance / system change requests, software installation, network equipment problems, etc.
- Check and monitor environmental conditions for the machines and devices in the data centre (UPS, air-con, etc.).
- Day-to-day data center Physical Security Controller to maintain proper security within the data centre.
- Maintains and monitors usage of storage media, stationery, etc.
- Generate inventory and statistical reports.
- Must be willing to work 24x7 12hr shifts.
- Any other duties as and when assigned.
- Diploma in Information Technology, Computer Science, or a related field from a local Polytechnic
- Basic knowledge in PC operations and computer networking.
- Experience in computer operations environment
- Fresh diploma graduates are welcome to apply.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Knowledge of Windows and Linux is preferred
- Knowledge of ITIL foundation is preferred
Technical Support
Posted today
Job Viewed
Job Description
Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
Job description
We are hiring for our Banking client.
Work Location - Changi Business Park
Mandatory Skills
- Recent experience in working with Java J2EE applications
- Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
- Experience in programming languages such as JAVA/J2EE.
- Experience in Unix commands , SQL queries
- Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
- Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
- Exposure to banking industry is a plus
- Dynamic individual with thirst to learn
- Strong team player with excellent inter-personal skills
- Ownership oriented and ability to meet SLAs with no compromise on the quality of the work
- Must have Diploma/Degree in IT or Computer Science
- Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
- Need to have eagerness to learn and perform with commitment
Kindly take note of the following details for shift work
- Shift Timing
- Morning shift 6am to 3pm
- General shift 9am to 6pm.
- Afternoon shift 2pm to 11pm
- Night shift 10pm to 7am.
- Need to support including night shift, weekends and public holidays
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
To submit your application, please apply online.
Your interest will be treated with strict confidentiality.
CONSULTANT DETAILS
Consultant Name: Nitesh
Avensys Consulting Pte Ltd
EA License: 12C5759
Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.
Technical Support Engineer
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Technical Support Engineer role at OneSignal
Join to apply for the Technical Support Engineer role at OneSignal
Get AI-powered advice on this job and more exclusive features.
OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize engagement, we enable over a million businesses to keep their users - including readers, fans, players and shoppers - engaged and up to date by delivering billions of messages daily.
1 in 5 new apps launches using OneSignal! We support companies in 140 countries, including Zynga, USA Today, Bitcoin.com, Eventbrite, Tribune, and many more - from startups and small businesses just getting off the ground to established companies communicating with millions of customers.
We’re Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate. We offer remote work as the default option in the United States in California, Colorado, Massachusetts, New York, New Jersey, Oregon, Pennsylvania, Texas, Utah and Washington. As well as in the UK and Singapore - with plans to expand the locations we support in the future. Some roles are hybrid roles and will be listed as such. We have offices in San Mateo, CA and London, UK, and offer flex seating options for employees to work together in-person where we don't have offices. Hiring in Singapore is done in partnership with a local PEO.
OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on healthy life balance and kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work.
About The Team
We pride ourselves on being the best-in-class customer messaging and SaaS provider for large-scale websites and mobile apps and we continue to make drastic improvements to our service giving us huge advantages over our competition. Providing a delightful support experience for every customer (either large or small, experienced or beginners) is a key part of our ongoing success. We believe support is more than simply answering questions -- it's also a way to better understand the needs of our clients and to find ways to make our service easier to use. The technical nature of the questions we receive and the opportunities to improve OneSignal's dashboard and SDKs means we constantly get to learn and apply new technologies each day.
In partnership with Piloto Asia Pte Ltd, we are hiring our a Technical Support Engineer in Singapore to better provide support for our APAC customers.
What You'll Do
- Answer technical support questions via email messaging tools and chat
- Help customers set up the OneSignal Web and Mobile SDKs including for Android, iOS, React Native, Ionic, Cordova, Flutter, .NET, Unity
- Work with customers to troubleshoot and debug general and technical issues
- Test endpoints of the REST API
- Evaluate crash logs and stack traces to help solve customer issues
- Collaborate with SDK stakeholders to patch bugs and ship updates
- Respond to OneSignal Wordpress and Github issues
- Maintain OneSignal’s knowledge base and create and maintain technical documentation and video tutorials for new products and features
- Build and maintaining OneSignal’s example code and projects
- Help with OneSignal demos and customer onboarding
- Be the voice of our customers, and work closely with OneSignal’s product and engineering teams to share customer feedback and make recommendations to improve the product
- Help to drive positive reviews on G2 and other review platforms
- Train customers on product enablement to improve overall customer retention
- Experience in technology and programming
- Enjoyment working with customers via video calls, e-mail, and chat
- Web, Android and/or iOS experience with JavaScript, Java, Objective-C, Swift programming is preferred
- Patience and integrity working with customers from all over the world (~70% of our customers are international)
- Strong interpersonal and customer support skills
- Strong written and verbal communication skills
- Business-level proficiency in English and Mandarin
- Friendliness & Empathy
- Accountability & Collaboration
- Proactiveness & Urgency
- Growth Mindset & Love of Learning
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on OneSignal. Please inform us if you need assistance completing any forms or to otherwise participate in the application and/or interview process.
OneSignal collects and processes personal data submitted by job applicants in accordance with our Privacy Policy - including GDPR and CCPA compliance. Please see our privacy notice for job applicants. Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries Software Development
Referrals increase your chances of interviewing at OneSignal by 2x
Sign in to set job alerts for “Technical Support Engineer” roles. Associate Customer Support Engineer, APAC Senior Data Center Ethernet Network Engineer Trading Systems / Quant Engineer - Crypto/FX Trading System (All levels welcome) (Remote) Sales Engineer/Solutions Engineer/Solutions Architect Principal Network Development Engineer - Network Reliability EngineeringWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Technical Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Technical Support Specialist role at Venture Smarter .
This range is provided by Venture Smarter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range$48,000.00/yr - $0,000.00/yr
Venture Smarter was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy. We offer tailored solutions to help businesses grow and navigate legal and market challenges. Our mission is to be the driving force behind your business success.
The RoleCompany: Venture Smarter
Location: Remote
Salary: 4,000 - 5,000 per month (based on experience)
Job DescriptionWe are seeking a Technical Support Specialist to provide exceptional technical support to clients and internal teams. This remote role involves troubleshooting systems, resolving technical issues, and enhancing customer experience.
Key Responsibilities- Support technical inquiries via phone, email, and chat.
- Troubleshoot hardware, software, and network issues.
- Assist with system installations, configurations, and updates.
- Maintain logs of support requests and solutions.
- Collaborate with IT and development teams to improve support protocols.
- Stay updated with industry trends and technologies.
- Experience in technical support or IT roles.
- Strong troubleshooting skills.
- Excellent communication skills.
- Experience with remote work tools and customer service platforms.
- Ability to work independently and manage time effectively.
- Flexible work-from-home setup.
- Health and wellness benefits.
- Career growth opportunities.
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
Technical Support Engineer
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Technical Support Engineer role at Gamigion
1 day ago Be among the first 25 applicants
Join to apply for the Technical Support Engineer role at Gamigion
Get AI-powered advice on this job and more exclusive features.
OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize engagement, we enable over a million businesses to keep their users - including readers, fans, players and shoppers - engaged and up to date by delivering billions of messages daily.
1 in 5 new apps launches using OneSignal! We support companies in 140 countries, including Zynga, USA Today, Bitcoin.com, Eventbrite, Tribune, and many more - from startups and small businesses just getting off the ground to established companies communicating with millions of customers.
We’re Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate. We offer remote work as the default option in the United States in California, Colorado, Massachusetts, New York, New Jersey, Oregon, Pennsylvania, Texas, Utah and Washington. As well as in the UK and Singapore - with plans to expand the locations we support in the future. Some roles are hybrid roles and will be listed as such. We have offices in San Mateo, CA and London, UK, and offer flex seating options for employees to work together in-person where we don't have offices. Hiring in Singapore is done in partnership with a local PEO.
OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on healthy life balance and kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work.
About The Team
We pride ourselves on being the best-in-class customer messaging and SaaS provider for large-scale websites and mobile apps and we continue to make drastic improvements to our service giving us huge advantages over our competition. Providing a delightful support experience for every customer (either large or small, experienced or beginners) is a key part of our ongoing success. We believe support is more than simply answering questions -- it's also a way to better understand the needs of our clients and to find ways to make our service easier to use. The technical nature of the questions we receive and the opportunities to improve OneSignal's dashboard and SDKs means we constantly get to learn and apply new technologies each day.
In partnership with Piloto Asia Pte Ltd, we are hiring our a Technical Support Engineer in Singapore to better provide support for our APAC customers.
What You'll Do
Answer technical support questions via email messaging tools and chat
- Help customers set up the OneSignal Web and Mobile SDKs including for Android, iOS, React Native, Ionic, Cordova, Flutter, .NET, Unity
- Work with customers to troubleshoot and debug general and technical issues
- Test endpoints of the REST API
- Evaluate crash logs and stack traces to help solve customer issues
- Collaborate with SDK stakeholders to patch bugs and ship updates
- Respond to OneSignal Wordpress and Github issues
- Maintain OneSignal’s knowledge base and create and maintain technical documentation and video tutorials for new products and features
- Build and maintaining OneSignal’s example code and projects
- Help with OneSignal demos and customer onboarding
- Be the voice of our customers, and work closely with OneSignal’s product and engineering teams to share customer feedback and make recommendations to improve the product
- Help to drive positive reviews on G2 and other review platforms
- Train customers on product enablement to improve overall customer retention
Experience in technology and programming
- Enjoyment working with customers via video calls, e-mail, and chat
- Web, Android and/or iOS experience with JavaScript, Java, Objective-C, Swift programming is preferred
- Patience and integrity working with customers from all over the world (~70% of our customers are international)
- Strong interpersonal and customer support skills
- Strong written and verbal communication skills
- Business-level proficiency in English and Mandarin
Friendliness & Empathy
- Accountability & Collaboration
- Proactiveness & Urgency
- Growth Mindset & Love of Learning
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on OneSignal. Please inform us if you need assistance completing any forms or to otherwise participate in the application and/or interview process.
OneSignal collects and processes personal data submitted by job applicants in accordance with our Privacy Policy - including GDPR and CCPA compliance. Please see our privacy notice for job applicants. Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
Referrals increase your chances of interviewing at Gamigion by 2x
Sign in to set job alerts for “Technical Support Engineer” roles. Associate Customer Support Engineer, APAC Technical Support Specialist (Fresh Graduate Welcome)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrTechnical Support Specialist
Posted 4 days ago
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Job Description
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Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future.With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that 88% of the world's trade is carried by sea?
We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services- together. Are you ready to jump onboard?
We are seeking a dynamic and technically skilled Technical Support Specialist to join our APAC team. This role is ideal for someone who thrives in a hybrid environment—providing hands-on support in the field and delivering expert-level technical assistance remotely.
You will be the go-to expert for our digital navigation products, charts, and publications, supporting customers via phone, email, and remote tools. Your field visits will involve installations, troubleshooting, and training, ensuring our clients get the most out of our solutions.
The location of this position is Pandan Crescent in Singapore.
What will you be doing:
Asa Technical Support Specialist ,your work will focus on these responsibilities:
- Provide Tier 1 and Tier 2 technical support for digital navigation products and services.
- Conduct on-site visits (~30%) for installations, training, and complex troubleshooting.
- Handle remote diagnostics and support via phone, email, and remote access tools (~70%).
- Maintain detailed records of customer interactions, issues, and resolutions.
- Collaborate with product and engineering teams to escalate and resolve technical issues.
- Stay current with product updates, industry trends, and navigational standards.
To be successful in this role, we expect you to have:
- Diploma / Bachelor Degree in Electrical and/or Electronics Engineering, Maritime Engineering, Certification in Computer Technology or similar field.
- 3+ years in technical support, preferably in maritime, or digital navigation sectors.
- Familiarity with ECDIS, digital charts, publications, SSAS, routing software.
- Strong problem-solving skills and a customer-first mindset.
- Willingness and ability to travel across the APAC region up to 10% of the time.
- Proficient in remote support tools, CRM systems, and technical documentation.
Additionally, we expect you to be:
- Experience with SSAS, digital publications and charting systems.
- Experience in CRM software (Dynamics CRM), remote connectivity tools
- Operational experience in logistics, fleet management, or vessel operations.
- Familiarity with route optimization tools and methodologies
Why you and us?
We value diversity and are committed in supporting inclusive work community.Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.
You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.
Contact & next steps:
Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email.
In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on . #LI-HK1
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