176 Engineering Support Positions jobs in Singapore

Reporting to Group Technical Support Manager

To be based in Singapore/ APAC

We are looking for Professional Engineering Services Engineer to provide technical support and engineering solutions across the APAC region. This role involves pre-sales support, solution implementation, and ongoing maintenance of both customer and internal IT systems. The ideal candidate will have a strong technical background in engineering, excellent problem-solving skills, and a focus on customer service.

You’ll work in a collaborative environment where effective communication, teamwork, and self-discipline are essential.

If you're seeking a role with technical challenges and growth opportunities, apply now!

General

• Support complex software support programmes and solutions in accordance with customer service level agreements
• Collaborates with sales account team to determine goals and objectives for retained customers and targeted prospects.
• Supports internal teams with clarifying project scope, acceptance criteria, and identifies service break-fix opportunities.
• Develops and assists in maintaining customers software life-cycle processes to be in line with manufacturers guidelines and specifications.
• Remote support for internal & external customers to investigate faults, coordinate resolution paths, and determine the best course of action for remediation.
• Maintain accurate records with timely reporting on service tickets, inventory logs, and audit history of hardware and systems/services.
• Proactively identify issues that may affect systems or services and ensure recommendations are put in place to mitigate and prevent recurrences.
• Maintain an in-depth knowledge of current and innovative technologies applicable to business requirements.
• Liaise with 3rd party vendors.
• Provide user training both internally & externally.
• Ensure compliance with relevant policies, regulations, and security standards.

Professional Engineering Services (PES) Support

• Provide software and technical support to clients, vendor-partners, sub-contractors, and internal teams regarding engineered solutions, software, and systems.
• Assist in the implementation and configuration of engineering solutions, ensuring they meet client requirements and expectations.
• Collaborate with project teams to define project scope, deliverables, and timelines for successful solution deployment.
• Build and maintain strong relationships with clients by understanding their needs and providing responsive support and solutions.
• Act as a trusted advisor to clients, offering insights and recommendations to optimize their engineered security solutions.
• Assist in maintaining customers' software licensing life-cycle processes in line with manufacturers' guidelines and specifications.

Who You Are

You are a seasoned professional with extensive technical experience, possessing a deep understanding of engineering principles and tools relevant to the industry. With over three years of experience in technical customer support, you bring strong expertise including hardware, software, networking, and security concepts. Your troubleshooting skills are exceptional, allowing you to quickly diagnose and resolve complex technical issues, ensuring minimal disruption and maximum client satisfaction.

Professional Experience

• Technical Experience : Strong background in engineering with a proven ability to manage hardware, software, and network issues across various environments. Experience with one or more enterprise security systems, such as Lenel OnGuard, C-Cure, or Genetec, or similar products would be beneficial.
• Problem-Solving: Highly skilled in analysing complex problems, identifying root causes, and implementing effective solutions.
• Customer Service: Committed to delivering top-notch customer support, you possess the ability to understand client needs, manage expectations, and provide prompt and effective assistance.

Key Strengths

• Communication: Your ability to communicate technical information clearly, both verbally and in writing, ensures effective interactions with clients and colleagues alike. You listen actively, ask insightful questions, and relay complex concepts in simple terms.
• Collaboration & Teamwork: You thrive in cross-functional teams, working alongside engineers, IT specialists, and other departments. Sharing knowledge and fostering a collaborative environment are natural to you, helping to drive continuous learning and improvement.
• Project Management: With a solid foundation in project management, you can coordinate technical initiatives, prioritis z e tasks, manage dependencies, and meet deadlines, all while maintaining a high standard of quality.
• Adaptability & Growth: You embrace change and adapt quickly to shifting priorities, technologies, and work environments. Your willingness to continually update your skills ensures that you remain aligned with evolving industry trends.

Additional Skills & Attributes

• Organisational Expertise: Your attention to detail and strong organisational skills enable you to maintain precise documentation, records, and processes, ensuring that everything runs smoothly. Additionally, your ability to plan, prioritise, and make necessary decisions ensures that tasks are completed efficiently and effectively.
• Tech Proficiency: You possess advanced computer skills, including expertise in MS Office tools such as Word, Excel, PowerPoint, and Outlook, ensuring seamless execution of your tasks.
• Client-Centred: You consistently meet or exceed service expectations, achieving high customer satisfaction and maintaining the company’s reputation for quality support.

Working Arrangements - Onsite

3 days ago Be among the first 25 applicants

We are looking for an experienced manager to join our Business Support Engineering team in Singapore. You will be responsible for managing a talented team of Business Support Engineers who provide engineering support services to Advertisers and partners.The primary focus of this role is to provide tier 3 Engineering support for highly complex issues, build real-time monitoring for integrations, and collaborate on supportability tooling flows enabling other teams and customers.The manager will partner closely with our engineering, product operations, and partnership teams to strategize and improve the overall Advertisers and partner experiences.We are a team of passionate advocates for businesses, committed to the success of enterprises. Our aspiration is to build a world-class enterprise-grade support organization that is customer-centric, with user experience at the heart of everything we do. We are currently seeking a full-time manager who shares our passion for creating a safe and effective environment for people and businesses to connect across the world. The ideal candidate will thrive in a fast-paced organization, be excited about collaboration, and be focused on making a positive impact on the experience of our large-scale global workforce and the entire Meta community.

Business Support Engineering Manager Responsibilities:

• Independently guide and lead the team's strategy and Cross Functional Partner relationships, and demonstrate breakthrough thinking
• Lead a team of support Engineers, a dynamic team that provides support for Ads Enterprise Support. Ensure the success of our regional customers, work closely with the global team to set strategic direction, drive customer satisfaction, shape organizational strategy, and foster partnerships both within our team, cross-functional internal, and external partners
• Hire, support, manage, grow, motivate, and retain a team of highly talented support engineers with wide-ranging subject matter expertise who provide best-in-class support to our customers
• Drive continuous optimization of our product, support systems, workflows, and tools, enabling operations at scale and effortless customer experience
• Advocate for the team and align closely with multiple cross-functional partners, driving towards shared business and company goals
• Build reliable relationships with account teams, partnerships, and engineering teams to assure effective resolution of customer escalations. Advocate for and influence outcomes for operational rigor with key stakeholders
• Coordinate with other Business Support Engineering managers in NORAM, and EMEA to provide seamless service to our partners
• Mentor and continuously develop team member skills, ensuring the team can support the next generation of products and partners
• Act as the voice of the customer by communicating partner needs to product teams to improve people's experiences with our products
• Ensure the team strategy is consistent at the global vertical/horizontal/market level
• Tackle complex problems holistically, solving for problems end-to-end, not just within immediate scope, that have significant business impact
• Be visible as a thought leader in the Ads support area of expertise at the company level
• Effectively explain strategy and higher-level concepts to the team, cross-functional orgs, and leadership. Exhibit expert, clear, persuasive, concise communication skills
  
  

• 7+ years of professional work experience, including at least 5 years of leadership experience managing a technical engineering team
• Bachelor's degree in Computer Science, Engineering, or related technical field experience
• Solid understanding of IT infrastructures and network protocols on different layers, with good knowledge of different data exchange formats and protocols
• Fundamental understanding of the full web stack, REST API development, and technologies, and bug management support
• Experience assessing, analyzing, and resolving operational issues using data
• Experience managing operations organizations with a focus on operational KPIs and customer satisfaction
• Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment
• Experience working across a global multicultural and multilingual team, solving problems, and designing business operations from scratch
• Experience communicating with cross-functional internal (both technical and non-technical audiences) and external partners
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Technology, Information and Internet

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Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future.With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that 88% of the world's trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services- together. Are you ready to jump onboard?

We are seeking a dynamic and technically skilled Technical Support Specialist to join our APAC team. This role is ideal for someone who thrives in a hybrid environment—providing hands-on support in the field and delivering expert-level technical assistance remotely.

You will be the go-to expert for our digital navigation products, charts, and publications, supporting customers via phone, email, and remote tools. Your field visits will involve installations, troubleshooting, and training, ensuring our clients get the most out of our solutions.

The location of this position is Pandan Crescent in Singapore.

What will you be doing:

Asa Technical Support Specialist ,your work will focus on these responsibilities:

• Provide Tier 1 and Tier 2 technical support for digital navigation products and services.
• Conduct on-site visits (~30%) for installations, training, and complex troubleshooting.
• Handle remote diagnostics and support via phone, email, and remote access tools (~70%).
• Maintain detailed records of customer interactions, issues, and resolutions.
• Collaborate with product and engineering teams to escalate and resolve technical issues.
• Stay current with product updates, industry trends, and navigational standards.

To be successful in this role, we expect you to have:

• Diploma / Bachelor Degree in Electrical and/or Electronics Engineering, Maritime Engineering, Certification in Computer Technology or similar field.
• 3+ years in technical support, preferably in maritime, or digital navigation sectors.
• Familiarity with ECDIS, digital charts, publications, SSAS, routing software.
• Strong problem-solving skills and a customer-first mindset.
• Willingness and ability to travel across the APAC region up to 10% of the time.
• Proficient in remote support tools, CRM systems, and technical documentation.

Additionally, we expect you to be:

• Experience with SSAS, digital publications and charting systems.
• Experience in CRM software (Dynamics CRM), remote connectivity tools
• Operational experience in logistics, fleet management, or vessel operations.
• Familiarity with route optimization tools and methodologies

Why you and us?

We value diversity and are committed in supporting inclusive work community.Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.

You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

Contact & next steps:

Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email.

In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on . #LI-HK1

1 month ago Be among the first 25 applicants

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ONE Championship is Asia’s largest global sports media property, and the world’s largest martial arts organization, hosting bouts across all styles of martial arts such as Muay Thai, Kickboxing, MMA, Grappling, etc. In addition to its digital platforms, ONE Championship broadcasts to over 2.7 billion potential viewers across 190 countries around the world with some of the largest global broadcasters, including Amazon Prime Video Sports, Globo’s Combate, Channel 7 HD, beIN Sports, Abema, Disney+ Hotstar, and more.

ONE Championship is actively seeking a proactive and highly motivated Technical Support Engineer with a creative mindset. The successful candidate will be responsible for finding solutions and workarounds for day-to-day problems, as well as responding to user requests for hardware and software issues. Key responsibilities include troubleshooting computer errors, installing new system hardware, responding to user issues, and monitoring service performance across the company.

Experience:

• 3+ years of experience in a technical support or system administrator role.
• Scripting experience (Bash, Python, PowerShell, SQL) will be a plus.
• Recent experience demonstrating comprehensive knowledge of systems and network
• configuration.
• Computing Devices Platform Supported: Windows, MacOS, iOS, and Android.

Special Knowledge/Skills:

• Perform asset management of infrastructure and computing devices.
• Provide computer support services (troubleshooting, patching, configuration, testing, and
• maintenance) for any supported software and hardware.
• Offer training, coaching, and orientation for users on how to use computer devices.
• Systems management experience, software, and GPO deployment experience.
• Outstanding troubleshooting and analytical skills.
• Track incidents and provide regular updates to users on request status and progress.
• Excellent written and verbal communication skills.
• Ability to work independently with minimum guidance and under pressure to meet tight

Qualifications:

• Bachelor’s degree in Computer Science or a related IT field.

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology and Engineering
• Industries Broadcast Media Production and Distribution and Spectator Sports

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Technical Support Engineer (Electrical)

We are seeking a talented Technical Support Engineer to join our dynamic team at Backer Cellnergy Pte Ltd. In this role you will be responsible for providing exceptional technical support to our valued customers. Your expertise in Electrical/Electronic Engineering will be crucial in ensuring our products and services meeting our customer's requirement.

Responsibilities

Site Visit:

1. Attend to Customer’s site visit and assist to carry out piping or equipment measurement and installation of our products. (For Singapore and Malaysia Regions).

2. Produce drawings and work on BOM list after taking measurement.

3. Preparation of quotation or service report as and when required.

Production:

1. Assist in measurement and cutting of PTFE sheets and fabrics.

2. Assist in soldering works for cables connection.

3. Assist in clamping of connectors.

4. Perform data entry to SQL system.

5. Sourcing for raw material if needed.

6. Ad-hoc duties as assign from time to time.

Requirements

· Process a diploma or higher diploma in Electrical Engineering or equivalent;

· Good written and verbal communication in English;

· Independent, self-starter, team player, eager learner, initiative and responsive;

· Experience in Semiconductor and Building and Services industry;

. Possess good electrical knowledge. Electrical panel design and auto-cad knowledge will be an added advantage;

. Able to attend to site visit and assist in measurement and installation of our products;

. Visiting Malaysia plant occasionally.

· Possess class 3 driving license to use company’s van to attend to customers site visits;

. To produce drawings and BOM after site visit or survey.

At Paradigm, we are changing the future of finance! By joining us at this early stage, you’ll be building cutting-edge, distributed financial service infrastructure that will reshape financial services across CeFi and DeFi markets.

About Paradigm

• Paradigm is a zero-fee, institutional liquidity network for derivatives traders across CeFi and DeFi.
• We provide unified access to multi-asset, multi-protocol liquidity on demand without compromising on execution preferences, costs, and immediacy.
• We’ve built the largest network of institutional counterparties in crypto, with over 1000 institutional clients trading over $10 B per month.
• We are a diverse, global team led by our organizational principles and united by our mission to bring on-demand liquidity for traders, anytime and anywhere, without compromises. We also strive to ship faster than anyone else in the industry!
• We are backed by the best traders and investors in the space, including Jump Capital, Genesis Trading, Dragonfly Capital, QCP Capital, Optiver US, IMC, GSR Markets, Akuna Capital, Fidelity Digital Assets CMT Digital, Goldentree Asset Management, Amber Group, OK Group, Bybit Fintech, and CoinShares.

Your mission

You'll bridge the complex world of decentralized trading with our users' needs. You'll deliver expert technical guidance, collaborate with our development team to resolve issues, and help shape our support infrastructure. This role offers continuous growth opportunities in both defi and customer experience.

What You’ll Do

• User Interaction Support : Serve as the primary technical contact for users in public channels, handling a variety of questions on our trading platforms.
• Tier 1 Support: Act as the first contact for customers who reach out via our ticketing system to triage and respond to issues reported by users escalating when needed.
• Advanced Troubleshooting: Use different tools like Postman, Datadog, and Grafana to debug user-reported issues or reproduce bugs in order to escalate to engineering.
• Collaboration: Work closely with Core Engineering Teams to resolve technical issues and manage the Paradigm Product Knowledge Base, including API documentation and technical guides.
• Documentation: Contribute to both internal and external documentation based on feedback from users, feature changes or updates, and knowledge acquired.

What You Bring

• Client Communication: Exceptional communication skills with the ability to engage proactively with clients. 5+ years of experience in a client-facing role.
• Technical Proficiencies: Experience with Datadog, Grafana, and other observability tools as well as notions of SQL and Python or other scripting languages.
• Independent Worker: Capacity to operate independently with minimal supervision and a readiness to take initiative.
• On-call Availability: Willingness to be on-call, including occasional weekends.
• GitHub Experience: Familiarity with using GitHub for code changes, CI workflows, and feature development.
• API Mastery: Proven experience with API integration and support along with tooling to help debug them such as Postman.

Nice to Have

• Coding Knowledge: Ability to code in Python, Go, or another common programming language.
• Crypto Knowledge: Experience in crypto trading, derivatives, working with trading platforms or Crypto Exchange APIs.
• Automation and Scripting: Skills in writing scripts or building tooling on automation platforms.
• Certifications: Any Datadog certification is a plus.

Benefits

• Competitive Pay: Top-tier compensation in the industry.
• Generous PTO: Unlimited vacation.
• Full Benefits: Comprehensive packages tailored by country.
• Technology & Learning Allowances: 3,500 USD for your first-year setup, $,000 USD refresh every 2 years, plus 1,000 USD annually for learning and development.

Paradigm is an equal opportunity employer.

* indicates a required field

Responsibilities:

• Handling technical support cases on-site or through phone, Whatsapp and email

• Responsible for carrying out on-site installation and commissioning, troubleshooting, repair and maintenance.

• Escalation and liaising with Vendors on reported technical related cases.

• Conduct training or demonstrations to clients or users.

• Internal product repair and training

Requirements:

• Min Diploma in Electrical/Electronic Engineering or IT related.

• 2 years relevant experience

• Good presentation and written communication skills

• Customer service oriented, positive attitude

Applicants who are interested in this role are invited to apply with their comprehensive resume with full details via "Apply Now" button.

Logicode Pte Ltd

8 Ubi Road 2

#05-23 Zervex Singapore 408538

COMPANY OVERVIEW

Our client is an industry leading ship management company from Japan.

JOB RESPONSIBILITIES

• Provide technical support to end-users via phone, email, and in-person.

• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications (Office 365).
• Monitor and maintain IT infrastructure, including networks and related systems.
• Provide training and guidance to users on IT best practices and tools.

JOB REQUIREMENTS

Education : Degree or Diploma with major in IT, system engineer, computer science, or related field.

Experience :

• Basic knowledge about Windows OS.

• Previous experience in relevent positions such as Helpdesk, Desktop Support, technical support role etc.

Apply online for more information about this opportunity.

JAC Recruitment Pte. Ltd.
EA License Number: 90C3026
EA Personnel: R1985155
Rui Watanabe

#LI-JACSG