1,263 Digital Retail jobs in Singapore

We are partnering with a well-established and growing lifestyle fashion brand to hire a dynamic retail strategist to lead their online digital strategy and operations.

• Develop and execute the brand's online digital strategy to drive revenue and customer engagement.
• Oversee day-to-day operations of the digital platform to ensure optimal user experience, functionality, and performance.
• Collaborate with cross-functional teams (marketing, merchandising, creative) to optimize online sales, product presentation, and digital content.
• Manage digital marketing efforts including SEO/SEM, email campaigns, social media ads, and paid traffic strategies.
• Analyze KPIs and performance metrics to identify areas for growth and improvement.
• Explore and implement tools, technologies, and best practices to enhance digital operations and customer experience.
• Lead marketplace initiatives (e.g., Lazada, Shopee, Amazon) and third-party integrations.
• Ensure compliance with e-commerce regulations, data privacy, and cybersecurity standards.

• Bachelor's degree in E-Commerce, Marketing, Business or related field.
• At least 5 years of experience in e-commerce management, preferably in fashion, lifestyle, or retail industries.
• Hands-on experience with platforms like Shopify, Magento, WooCommerce, and marketplaces.
• Solid grasp of performance marketing, UX optimization, and data-driven decision making.
• Proficient in Google Analytics and conversion tools, with experience in A/B testing.
• Excellent leadership, communication, and project management skills.

• Welcome tenants and guests warmly and professionally, creating a positive first impression and a personalised experience from the outset.
• Manage inquiries (phone, email, and in-person) promptly and professionally, ensuring clear communication and exceptional service delivery.
• Respond to tenant and guest requests effectively, striving to exceed expectations at every opportunity.
• Handle complaints or feedback with diplomacy, turning challenges into opportunities to improve service quality.
• Provide event support, ensuring smooth coordination and execution while adhering to all established protocols and SOPs.

• Assist in property administration tasks with accuracy, attention to detail, and strong organisational skills to support operational efficiency.
• Maintain in-depth knowledge of services, facilities, and amenities to provide accurate and helpful information to tenants, visitors, and clients.
• Adapt to changing operational needs by taking on additional responsibilities, demonstrating flexibility and a proactive service mindset.
• Consistently follow SOPs and company protocols while seeking ways to enhance the customer experience.

• Enforce security and access control procedures to maintain a safe and orderly environment.
• Conduct regular patrols, CCTV monitoring, and surveillance, balancing security vigilance with a welcoming approach.
• Verify and authorise all personnel entering the premises in accordance with access control protocols.

• Respond to and report incidents promptly through designated communication channels, maintaining composure and professionalism in all situations.
• Report facility or equipment faults immediately to relevant teams for swift rectification.
• Support fire safety protocols during drills and real incidents, ensuring stakeholder safety and compliance with regulations.

• Assist clients with onboarding, account sign-up, and access arrangements.
• Manage general inquiries and provide clear guidance on SDB procedures, usage, and security protocols.

• Able to commit to Shift Work (Daytime)
• At least 1 year experience in customer service / front desk / concierge.
• Proficient with Administrative software (Eg. Microsoft Office)
• Proven experience in security management or a related field.
• Exceptional communication and interpersonal skills.
• Proficiency in security protocols and access control systems.
• Ability to manage incidents and emergencies effectively.
• Customer service orientation coupled with a polished and professional demeanour.
• Basic understanding of property management and administration.
• Keen attention to detail and adept problem-solving skills.
• Bonus if possess a Class 3 Driving License.

• Uniforms provided
• Additional leaves entitlement
• Performance-based bonuses
• Health and medical insurance coverage

• Develop strong understanding of the organisation's academic programmes and internal processes
• Act as a key consultant to existing and prospective parents-recommending suitable academic programmes and guiding their enrolment decisions
• Provide prompt, professional support to all customer inquiries and concerns, ensuring satisfaction at every stage of the customer journey

• Gather, analyse, and share client feedback to help improve service offerings and build customer intimacy
• Collaborate with relevant teams to translate insights into better experiences and stronger parent relationships

• Assist in achieving enrolment goals by developing new contacts, nurturing leads, and following up on parent interest
• Monitor market trends and competitors in the education sector to shape sales strategies and outreach efforts

• Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
• Plan and manage cross-functional projects related to customer service, operations, and centre-wide coordination

• Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
• Exceptional communication and interpersonal skills to build rapport and credibility with customers
• Strong problem-solving abilities and the ability to think strategically to address customer needs effectively.
• Organised and have a keen eye for detail.
• Ability to work in a fast-paced, dynamic environment with a positive and proactive attitude
• Knowledge of and experience with CRM and customer relationship management (plus point)

• Onsite role based in Singapore
• minimum 3 workday/week

• Remuneration: $2000 - $3000

At The Nuggets Academy, we don't just teach, we transform lives. We're on a mission to help every child thrive, especially those who've been left behind by traditional systems. Our team is growing fast, and we're looking for a Customer Experience & Sales Executive to be the warm, trusted voice for our parents.

This isn't your average front desk or admin role.

This is a relationship role.

A trust-building role.

A make-a-mum-breathe-a-sigh-of-relief kind of role.

• Be the first line of care: Answer WhatsApp, emails, and calls from parents with empathy and clarity
• Guide parents: Recommend the right programme for their child (we'll train you in our curriculum and coaching system)
• Follow up with leads and walk-ins: You'll help them feel safe, seen, and supported—not hard-sold
• Coordinate class placements, trial bookings, and onboarding logistics
• Track weekly CS & sales metrics (we'll show you how—don't worry if you've never done this)
• Spot gaps, suggest improvements, and help us raise the bar for parent experience

• You love talking to people and making them feel at ease
• You've got a service heart but you're not afraid to close a sale (you want families to join us)
• You're the type who follows up without being chased
• You can write with warmth and professionalism
• You're organised, responsive, and not scared of Google Sheets or CRMs
• You have experience in either customer service or sales (education background is a bonus)

• A mission-led team that values heart, growth, and high standards
• Real career progression (we're growing fast—so will you)
• Work that makes a real impact on families
• Beautiful centre in Hougang with a friendly team

• 5-day work week, including one weekend
• Weekdays 12pm - 9pm, Weekends 830am - 6pm
• Full-time role, on-site in Hougang
• Salary range: commensurates with experience

Send us an email telling us:

1. Why you'd love to join The Nuggets Academy
2. One experience you've had giving great customer service or helping someone solve a problem
3. Your CV or LinkedIn link

We don't care if you've worked in a tuition centre, hotel, gym, or tech startup—as long as you care deeply about people and are ready to grow with us.

Key Responsibilities

Are you someone who finds joy in helping others, thrives in an organised environment, and values meaningful interactions? At Design Collection Denmark, we're inviting you to be the face of our Bang & Olufsen Service Centre - a warm, welcoming point of contact where luxury design meets outstanding customer care.

As a Customer Experience & Service Coordinator, you will be supporting customers from the moment they walk in, helping them feel at ease, and making sure their needs are understood and followed through with care. You will coordinate installation appointments, assist with service-related enquiries, and keep our internal processes running smoothly.

This is more than a desk job - it's a role where your reliability, attention to detail, and empathy truly make a difference. And if you are curious to learn more about our Bang & Olufsen products and their technical details, we are here to support your growth.

Main Duties

• Be the first point of contact for walk-in customers - greet them warmly, understand their needs, and offer personalised support.
• Promote a positive, welcoming, and service-oriented atmosphere in the service centre.
• Stay familiar with product basics and service processes, and if you're interested, you will have the opportunity to learn more about the technical aspects of Bang & Olufsen products over time.
• Manage and respond to customer inquiries through WA, email and our ticketing system (Zendesk) to ensure prompt and helpful support.
• Schedule installation and service appointments with precision, ensuring smooth coordination between teams and customers.

Requirements

To do well in this role, you should:

• Have at least 2 years of experience in customer service, admin, or coordination roles.
• Be naturally organised, detail-oriented, and efficient with your time.
• Well-groomed and enjoy creating a pleasant customer experience, especially in face-to-face settings.
• Be confident using computers, email, spreadsheets, and internal systems like Zendesk.
• Communicate clearly and professionally in both writing and conversation.
• Work well both independently and within a supportive team.
• Be fluent in English. Mandarin-speaking is a plus for communicating with Mandarin speaking customer base.

About the Role

We're looking for a proactive and service-oriented Customer Support & Engagement Executive to join our team. In this role, you will be the bridge between our academic programmes and the parents/students we serve—ensuring a positive experience at every touchpoint while contributing to operational excellence and enrolment growth.

You'll collaborate across departments to manage customer interactions, support academic operations, and drive meaningful parent engagement in a fast-paced, education-focused environment.

Key Responsibilities

Customer Engagement & Consultation

• Develop strong understanding of the organisation's academic programmes and internal processes
• Act as a key consultant to existing and prospective parents—recommending suitable academic programmes and guiding their enrolment decisions
• Provide prompt, professional support to all customer inquiries and concerns, ensuring satisfaction at every stage of the customer journey

Feedback & Relationship Building

• Gather, analyse, and share client feedback to help improve service offerings and build customer intimacy
• Collaborate with relevant teams to translate insights into better experiences and stronger parent relationships

Enrolment & Lead Generation

• Assist in achieving enrolment goals by developing new contacts, nurturing leads, and following up on parent interest
• Monitor market trends and competitors in the education sector to shape sales strategies and outreach efforts

Operational Support

• Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
• Plan and manage cross-functional projects related to customer service, operations, and centre-wide coordination

Requirement:

• Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
• Exceptional communication and interpersonal skills to build rapport and credibility with customers
• Strong problem-solving abilities and the ability to think strategically to address customer needs effectively.
• Organised and have a keen eye for detail.
• Ability to work in a fast-paced, dynamic environment with a positive and proactive attitude
• Knowledge of and experience with CRM and customer relationship management (plus point)

Details

• Onsite role based in Singapore
• minimum 3 workday/week

Weekday: 12-9pm

Weekend: 9-6pm

• Remuneration: $2000 - $3000

The Quality Analyst (Service Desk) is responsible for establishing, monitoring, and maintaining high service quality standards in Service Desks.

1. Assist in establishing Quality Assessment & Balanced Scorecard according to international quality standards and benchmarks.
2. Conduct end-to-end (call & ticket) service quality assessments & calibration for Service Desk (SD).
3. Extract call recordings and tickets for review.
4. Perform compliance & quality checks for calls & corresponding tickets.
5. Produce monthly Quality Assessments/Balanced Scorecard reports for each Service Desk Engineer (SDE) based on their teams.
6. Calibrate assessments with SD Leads for each team.
7. Recommend quality improvements.
8. Provide quality training for SDEs as needed, including training for new hires and ongoing refreshers based on weaknesses identified.
9. Deliver well-structured training sessions with all necessary information and activities.
10. Maintain and update existing training materials; create new documents when required.
11. Create and deliver practical SDE assessments to evaluate skills, tracking scores and reporting to stakeholders.
12. Provide weekly performance reports and share findings with relevant stakeholders.
13. Investigate and provide preliminary findings on customer complaints received by SDEs.
14. Participate in internal, external, and client audits as required.
15. Perform Quality Assessments within agreed timelines.

• Diploma in IT/Business Studies or equivalent.
• Preferably ITIL 4, Process Management, or ISO 2000 certification or knowledge.
• Excellent analytical abilities to understand complex details.
• Passionate about teaching and coaching.

• Technical knowledge of applicable software & tools for Quality Assessments.

Join to apply for the Customer Experience Representative role at Thales

Join to apply for the Customer Experience Representative role at Thales

Location: Singapore, Singapore

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

Responsibilities:

Customer Management –

• Build/Improve customer intimacy, perceptions & satisfaction level
• Proactively finding solutions to fulfil customers’ orders and for Customers requests/complaints
• Work with Irvine/Orlando Team (Program, Warranty, PSE, CSM & Supply Chain) and Repair Shop to resolve issues
• Update & Upkeep of Customer Profile/Matrix
• Prompt answering to customers’ queries
  
  
  

• Timely generation and update of Distribution (LRU & SRU/PPT) RFQ & PO details in Salesforce/SAP
• Timely generation of quotation via Salesforce/PartEdge/SAP.
• Timely quote approvals to be given to Workshop
• Ensure competitive Quotations are generated
• Follow-up on quotation approvals with customers
• To work with France/Orlando on any pricing and/or warranty issues
  
  
  

• Handle Expedites/AOG situation
• Identify alternative solutions to fulfil customers’ orders to avoid a Miss
• Ensure timely delivery of orders to the customers
• Ensure order backlog level is at targeted level
• Familiarize with contractual obligations for customers on contract with us
• Timely generation of reports to Customers/Program Managers
  
  
  

• Min. “A” level or Diploma
• Candidates without prior experience are also welcome to apply
• Relevant working experience in customer service function in Aerospace Maintenance Repair & Overhaul (MRO) environment would be an advantage
• Knowledge of Microsoft Office applications, especially Excel
• Familiar with SAP would be an advantage
• Excellent written and oral communication skills
  
  
  

• Work Location: Changi North Rise
• Working Days: Monday - Friday
• Company transport provided from designated MRT stations.
  
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Aviation and Aerospace Component Manufacturing and Defense and Space Manufacturing

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Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.
Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

As a Executive, Customer Experience you are the first line of support and engagement for our clients. You will ensure every interaction reflects our commitment to excellent service, guiding customers through onboarding, supporting them post-disbursement, and helping gather actionable insights to enhance their experience. This is an individual contributor role with high exposure to both clients and internal stakeholders.

What you will do:

Client Servicing & Support

• Respond to client inquiries professionally and promptly via live chat, email, and hotline.
• Deliver consistent, high-quality service across all communication channels.
• Guide new clients through onboarding steps, including document collection, KYC, and platform navigation.
• Support post-onboarding activities such as repayment inquiries, status tracking, and general servicing.

Operational Execution

• Manage backend tasks such as account updates, data entry, and ticket tracking in a timely and accurate manner.
• Ensure internal SOPs and CRM records are followed and kept up to date.
• Escalate complex or high-impact issues to the Assistant Manager or relevant team with complete documentation.

Feedback & Engagement

• Proactively reach out to clients for feedback and satisfaction checks post-onboarding or post-resolution.
• Document customer feedback, issues, and common pain points for internal discussion.
• Participate in internal brainstorming to improve customer experience touchpoints.

Collaboration & Learning

• Share client insights and service learnings regularly with the team to improve consistency and responsiveness.
• Work closely with internal teams to support implementation of client-facing enhancements.
• Assist in testing or rolling out new CX tools or service flows when needed.

What we are looking for:

• 1–2 years of experience in customer service, client engagement, or operations.

• Strong verbal and written communication skills, with a customer-first mindset.
• Able to manage multiple priorities with attention to detail in a fast-paced environment.
• Familiarity with service tools (e.g. live chat, email ticketing, CRM) preferred.
• Comfortable with phone communication and able to handle customer inquiries empathetically.
• Team player with a positive attitude and willingness to learn and adapt.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
• Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Interested to know more about us? Learn about our Storieshere