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Join to apply for the Digital Transformation and Knowledge Management Manager, Faculty of Dentistry role at National University of Singapore

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Join to apply for the Digital Transformation and Knowledge Management Manager, Faculty of Dentistry role at National University of Singapore

The Digital Transformation and Knowledge Management Manager champions NUS Dentistry’s digitalization efforts, driving automation, process simplification, and adoption of innovative technologies. The role is pivotal in enhancing operational efficiency, improving user experiences, and supporting the Faculty’s strategic and academic goals through digital transformation.

Reporting to the Head of Administration, this role drives the Faculty’s digital transformation and knowledge management goals through the following responsibilities:

• Leading cross-functional teams to prioritize and sequence digital initiatives based on impact and feasibility.
• Designing and implementing automated workflows using tools like RPA (Robotic Process Automation) or Power Automate.
• Collaborating with IT and operational teams to integrate automation into legacy systems.
• Evaluating and recommending digital tools (e.g., cloud platforms, collaboration software) to meet faculty needs.
• Leading the integration of new technologies with existing systems to ensure interoperability.
• Designing and delivering change management campaigns, including workshops, town halls, and FAQs.
• Developing communication plans to articulate the vision, benefits, and timelines of digital initiatives.
• Deploying analytics platforms (e.g., Tableau, Power BI) to create real-time dashboards for decision-makers.
• Partnering with academic and administrative units to identify key data needs and reporting requirements.

Qualifications

• Education: Bachelor’s degree in Business Administration, or a related field. Relevant certifications such as Certified Knowledge Manager (CKM), Project Management Professional (PMP), or a recognized Digital Transformation certificate (e.g., MIT Professional Certificate in Digital Transformation).
• Experience: Minimum 5 years in digital transformation, process automation, or IT project management, preferably in higher education. Proven experience in leading digital transformation and/or knowledge management projects

Skills:

• Strong project management, change management, and analytical skills.
• Experience with workflow automation tools (e.g., Power Automate, RPA)
• Knowledge of data analytics and ability to create dashboard through PowerBI

Personal Attributes:

• Excellent stakeholder engagement and communication abilities.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology and Project Management
• Industries Higher Education

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Professional Exposure Programmes

• Manage industry exposure programmes such as Professional Attachment (PA), Experiential Semester Programme (ESP), Work Study Degree Programme (WSDeg), and Overseas Entrepreneurship Programme (OEP)
• Liaise with faculty and other departments to supportcredit-bearing internships and professional exposure programmes.
• Coordinate with divisions on allocation of internship supervisors.
• Coordinate with supervisors on marks entry and submission.
• Prepare periodic reports for management and government agencies.

Exchange Programmes

• Work with Office of Global Education and Mobility (OGEM) on exchange numbers, nomination, and placement.
• Liaise with Divisions to evaluate course matching requests.
• Update outcome of mapping requests in master list.
• Process credits transfer.
• Manage course requests and registration.

Business Streaming

• Liaise with internal stakeholders to work out streaming arrangement (specialization capacity and system setup)
• Provide streaming updates and reports to management
• Perform allocation, manage appeals, and process changes.

Administration

• Short and Semester Leave of Absence
• Candidature matters
• Re-admission, withdrawal and termination
• Credit Transfer
• Other adhoc duties as assigned

Requirements:

• Minimum Bachelor’s degree from a recognized university
• Prior experience in a relevant administrative role in an institution of higher learning will be advantageous

Responsibilities

• Provide overall support for operations , co-ordination and general office administration through a variety of tasks related to organization and communication.
• Scheduling Courses and Coordination
• Plan and improve SOP
• Plan and scheduling trainers and assignments
• Co-ordinating with Trainers and stakeholders
• Provide Training for new Trainers
• Provide Customer service ,support and guide to trainees enquiries
• Provide Simple IT support to trainees and stakeholders
• Plan and organise regular business reviews
• Assist in preparation of monthly report and update meeting with senior management
• Develop and maintain a filing system
• Provide support in project research work
• Assist in the planning and organising of eco-system, internal engagements and transformation initiatives
• Assist in commercialisation of products and solutions
• Provide support in the marketing and promotions of the Business Innovation Centre
• Provide after course and during course support.
• Able to follow up with claims and collection of fee.
• Able to travel to branches to branches
• Able to ensure a smooth day to day operations process
• Simple Book-Keeping

Requirements

• Minimum GCE A Level/Diploma in any discipline
• Good communication skills and with an excellent command of English.
• Proficient in Microsoft Office
• Proactive and with a positive mentality, creative with excellent presentation, communication, negotiation and interpersonal skills
• Able to work independently and as well as a team player
• Able to lead the team and have good initiative
• Prior operations and office administration experience preferred
• Prior to WSQ claim and operation experience preferred
• Able to work independently and as well as a team player
• Able to lead the team and have good initiative

Responsibilities

• Provide overall support for operations , co-ordination and general office administration through a variety of tasks related to organization and communication.
• Scheduling Courses and Coordination
• Plan and scheduling trainers and assignments
• Co-ordinating with Trainers and stakeholders
• Provide training for new trainers
• Provide customer service ,support and guide to trainees enquiries
• Provide simple IT support to trainees and stakeholders
• Plan and organise regular business reviews
• Assist in preparation of monthly report and update meeting with senior management
• Develop and maintain a filing system
• Provide support in project research work
• Assist in the planning and organising of eco-system, internal engagements and transformation initiatives
• Assist in commercialisation of products and solutions
• Provide support in the marketing and promotions of the Business Innovation Centre
• Provide after course and during course support.
• Able to follow up with claims and collection of fee.
• Able to travel between branches
• Able to ensure a smooth day to day operations process.
• Simple Book-Keeping

Requirements

• Minimum GCE A Level/Diploma in any discipline
• Good communication skills and with an excellent command of English.
• Proficient in Microsoft Office
• Proactive and with a positive mentality, creative with excellent presentation, communication, negotiation and interpersonal skills
• Able to work independently and as well as a team player
• Able to lead the team and have good initiative
• Prior operations and office administration experience preferred
• Prior to WSQ claim and operation experience preferred
• Able to work independently and as well as a team player

Job Type: Full-time

Job Types: Contract, Permanent

Responsibilities

• Provide overall support for operations , co-ordination and general office administration through a variety of tasks related to organization and communication.
• Scheduling Courses and Coordination
• Plan and improve SOP
• Plan and scheduling trainers and assignments
• Co-ordinating with Trainers and stakeholders
• Provide Training for new Trainers
• Provide Customer service ,support and guide to trainees enquiries
• Provide Simple IT support to trainees and stakeholders
• Plan and organise regular business reviews
• Assist in preparation of monthly report and update meeting with senior management
• Develop and maintain a filing system
• Provide support in project research work
• Assist in the planning and organising of eco-system, internal engagements and transformation initiatives
• Assist in commercialisation of products and solutions
• Provide support in the marketing and promotions of the Business Innovation Centre
• Provide after course and during course support.
• Able to follow up with claims and collection of fee.
• Able to travel to branches to branches
• Able to ensure a smooth day to day operations process
• Simple Book-Keeping

Requirements

• Minimum GCE A Level/Diploma in any discipline
• Good communication skills and with an excellent command of English.
• Proficient in Microsoft Office
• Proactive and with a positive mentality, creative with excellent presentation, communication, negotiation and interpersonal skills
• Able to work independently and as well as a team player
• Able to lead the team and have good initiative
• Prior operations and office administration experience preferred
• Prior to WSQ claim and operation experience preferred
• Able to work independently and as well as a team player
• Able to lead the team and have good initiative

Stag Match is a registered education business that has become a leading player in the education industry. Our growing services align with Singapore’s education system, which emphasizes students’ creative thinking and analytical skills.

We are seeking an Operation cum Administration Manager (Education) .

Responsibilities

• Familiar with MOE and education procedures. Must have operational experience in education (enrichment, training centres, etc.)
• Provide overall support for operations, coordination, and general office administration through various organizational and communication tasks.
• Schedule courses and coordinate with stakeholders.
• Plan and improve SOPs.
• Plan and schedule trainers/staff and their assignments; coordinate with trainers/staff, stakeholders, and schools.
• Provide training for new staff/trainers.
• Offer customer service, support, and guidance to trainee inquiries.
• Provide basic IT support to students and stakeholders.
• Plan and organise regular business reviews.
• Assist in preparing monthly reports and updates for meetings with senior management.
• Develop and maintain a filing system.
• Support project research work.
• Assist in planning and organising eco-system, internal engagements, and transformation initiatives.
• Support the commercialisation of products and solutions.
• Assist in marketing and promotions of the Business Innovation Centre.
• Provide support during and after courses.
• Follow up on claims and fee collections.
• Travel to branches as needed.
• Ensure smooth day-to-day operations.
• Perform simple book-keeping.

Requirements

• Minimum GCE A Level or Diploma in any discipline.
• Priority given to those with operations experience in robotics, coding, or tuition centres.
• Good communication skills and excellent command of English.
• Proficient in Microsoft Office.
• Proactive, positive mentality, creative, with excellent presentation, communication, negotiation, and interpersonal skills.
• Able to work independently and as part of a team.
• Leadership qualities and good initiative.
• Prior operations and office administration experience preferred.
• Resilient attitude (“Never say die”).
• Able to work under pressure.

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. As an institute within a world-class research university, NIE also offers rigorous graduate programmes for local and international students.

We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research.

NIE invites applications for the position of Executive, Finance & Administration in the Office of Teacher Education & Undergraduate Programmes (TEUP).

Key Responsibilities :

The Executive will support the Head, TEUP Administration & Assistant Manager, Student Life on the following areas:

• Support all financial functions of the office, including procurement, expense tracking, and maintain accurate records of purchases/services for all financial votes under TEUP.
• Liaise with suppliers to source, compare, and negotiate cost-effective purchases.
• Maintain the Office’s vote control registry.
• Monitor and replenish stationery and consumables for office machines as and when necessary.
• Coordinate service maintenances to ensure equipment are in good service condition at all times.
• Maintain an up-to-date inventory of TEUP assets and oversee housekeeping of the TEUP store.
• Maintain and update training roadmaps for TEUP staff.
• Support Assistant Manager, Student Development, with course-related matters when needed.

Requirements

• A good polytechnic diploma, preferably in finance or accounting.
• At least one year of relevant work experience in accounting.
• Good oral & written communications skills.
• Organised and meticulous in the handling numbers and data.
• Proficient in MS Office applications.
• Motivated, able to work independently and as a team player.
• Strong analytical thinking & problem-solving skills.
• Experience in SAP would be an advantage.

Closing Date

The closing date of the advertisement is 18 August 2025 .

We regret that only shortlisted candidates will be notified.

Other Information

NIE staff can take chartered buses at their own expense from or near their home to the NIE campus. This is subject to the availability of bus routes and seats.