116 Crm Systems jobs in Singapore
Customer Relationship Management Specialist
Posted 16 days ago
Job Viewed
Job Description
- Assist Sales team in sales related admin tasks.
- Prepare standard price quotations to customers, work on internal supporting tools to manage customer data base and services.
- Process orders, changes and churn requests.
- Work closely with internal supporting teams to follow up on order process and service delivery status to update Sales as well Customers.
- Check and verify information by accessing various internal system tools.
- Address billing issues and account receivables by coordinating with the finance team and the customers
- Provide support at sales related customer events.
- Prepare and maintain accurate report
- May need to join customer meeting when necessary.
Skills & Experience
- 3+ years experience in handling customer call/e-mails for complaints and inquiries
- Fluent in English, strong communication skills, both written and verbal and excellent active listening skills
- Experience working in sales support or customer support
- Basic knowledge of IT services
- Working knowledge on Microsoft Office (Excel / Word /PowerPoint)
- Coordination skills, ability to listen and collect information
- Adaptability and a team player
Other Preferences
- Responsible attitude with customer-oriented mind-set
- Experience or knowledge in Telecom industry is a plus
- Proactive, independent and with can-do attitude.
- Quick learner
What We Offer You
Looking to make a mark?
At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.
Instead, we employ people we trust, who come together across the globe to create intelligent solutions.
Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.
We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.
Diversity and inclusion
- Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
Most Recently We Have
- Signed the UN Women Empowerment Principles which guide our Gender Action Plan
- Trained 60 (and growing) Colties to be Mental Health First Aiders
- Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages .
Our benefits support you through all parts of life, for both physical and mental health.
- Flexible working hours and the option to work from home.
- Extensive induction program with experienced mentors and buddies.
- Opportunities for further development and educational opportunities.
- Global Family Leave Policy.
- Employee Assistance Program.
- Internal inclusion & diversity employee networks.
A global network
- When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology, Customer Service, and Management
- Industries Telecommunications
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Customer Relationship Management (CRM) Leader Specialist, Customer Service (Policies Development & Resolution) Assistant / Customer Service Manager - Seafreight Regional Customer Experience & Omnichannel CRM Manager Customer Success Manager, Commercial - APAC Customer Success Manager/ Account Manager 202507We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrSystem Administration Specialist
Posted 9 days ago
Job Viewed
Job Description
Constellation Blu is a boutique advisory firm specializing in corporate, commercial, and transactional matters, with a strong focus on the start-up ecosystem. We partner with start-ups and venture capital firms to deliver tailored solutions across Incorporation & Compliance, Accounting & Financial Advisory, Legal Advisory, Business Finance, and Special Projects. Our approach is grounded in offering bespoke, founder-first solutions, recognizing that no two start-ups are the same. We have built enduring relationships within the ecosystem, advising clients such as Blume Ventures, Purplle, Zopper, Turtlemint, and Slice, among others.
The Role: Associate People Operations (Admin & IT)We are seeking a self-driven, detail-oriented individual to join our People Operations team to manage Admin & IT operations. This high-impact role focuses on ensuring seamless internal operations and enhancing colleague experience through effective coordination, timely support, infrastructure management, and resolving all tech-related issues.
Key Responsibilities- IT Support (Tech Ops):
- Act as the first point of contact for IT-related issues (hardware/software/networking).
- Set up new workstations, email IDs, and access credentials for employees.
- Coordinate with external IT vendors for repairs, AMC, and procurement.
- Maintain records of devices, software licenses, and system configurations.
- Troubleshoot connectivity issues, printer/scanner problems, and routine system glitches.
- Support virtual meetings, conference calls, and internal tech tools.
- Ensure basic cybersecurity practices are followed (firewalls, antivirus, backups).
- Admin Operations:
- Manage office supplies, pantry stock, and stationery requirements.
- Coordinate office maintenance, housekeeping, and repair services.
- Handle vendor relationships - AMC, couriers, utilities, etc.
- Support travel and logistics for employees/visitors.
- Assist with organizing team events, meetings, and celebrations.
- Oversee facility-related checklists, visitor logs, and admin SOPs.
- Track expenses related to admin/IT functions and share monthly MIS.
- 2-4 years of experience in Administration and IT Support.
- Strong organizational and problem-solving skills.
- Tech-savvy with the ability to manage AV setups, IT troubleshooting, and infrastructure upkeep.
- Excellent communication and coordination abilities.
- A proactive mindset with the ability to work independently and collaboratively.
- Passionate about building smooth internal systems and elevating employee experience.
At Constellation Blu, you'll be part of a collaborative and forward-thinking team that values initiative, ownership, and growth. We aim to create an environment where your work directly contributes to building a stronger ecosystem for founders and teams alike.
Interested? Send your CV to hidden_email to take the conversation ahead.
- Job Tags: office admin, office management, system administration
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#J-18808-LjbffrCustomer Relationship Management (CRM) Leader
Posted 22 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
Careers that let you play !
We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back - because winning is our favorite sport!
Careers that let you play !
We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back - because winning is our favorite sport!
What is our culture like ?
- Where decisions spark High-fives :
Our game plan? Preserving the world together!
- Your career touchdowns :
- Live for sports ? Now do it for a living :
Role Purpose
As the CRM Leader for Decathlon Singapore, you will play a pivotal role in building long-lasting, meaningful relationships with our users by developing data-driven, customer-centric strategies. You will lead the design, execution, and optimization of loyalty programs, personalised campaigns, and customer lifecycle initiatives to drive engagement, retention, and lifetime value across all channels.
Key Responsibilities
CRM & Loyalty Strategy
- Define and execute the CRM roadmap aligned with Decathlon's vision of customer satisfaction and loyalty
- Collaborate with APAC and global teams to align CRM initiatives
- Participate in the evolution of Decathlon's loyalty program, ensuring it strengthens our relationship with users and drives measurable business impact. (Omni channel support and animation and customer benefits roll out).
- Leverage customer data to build segmentation strategies, personalised communications, and actionable insights
- Champion a data-driven culture by ensuring continuous improvement in customer understanding, behaviours, and preferences
- Drive initiatives to enrich customer data quality, database growth, and consent management compliance.
- Plan, execute, and optimize omni-channel CRM campaigns (email, SMS, app push notifications, etc.) to improve engagement and conversion rates. Develop automated lifecycle journeys (onboarding, reactivation, win-back) to maximise customer lifetime value
- A/B test, monitor, and analyse performance metrics to ensure continuous campaign improvement.
- Partner with Retail, E-Commerce, Digital, Marketing, and Product teams to deliver a consistent and frictionless customer experience
- Work closely with tech and data teams to enhance CRM tools, data integration, and system capabilities
- Collaborate with store teams to activate loyalty initiatives at the physical touchpoints.
- Lead, coach, and develop a high-performing CRM team
- Foster a test-and-learn, results-oriented culture focused on customer satisfaction and business impact
Experience & Skills
- Minimum 4 years of experience in CRM, loyalty, or customer lifecycle management, ideally within retail, e-commerce, or consumer-focused industries
- Proven track record of designing and implementing successful data-driven CRM programs
- Strong analytical mindset with the ability to translate data into actionable insights
- Hands-on experience with CRM platforms (Salesforce Marketing Cloud, Adobe, or similar), campaign management tools, and customer databases
- Proficiency with Salesforce marketing cloud and Batch
- Analytical tools like Google Analytics, Amplitude
- Knowledge of customer segmentation, personalisation, and automated journeys
- Familiarity with omnichannel retail environments and integration between digital and physical touchpoints
- Project management skills with the ability to lead cross-functional initiatives
- Passion for sports, active lifestyles, and Decathlon's mission
- Entrepreneurial, proactive, and customer-obsessed mindset
- Strong communication skills with the ability to influence and engage stakeholders at all levels
- Team player with leadership capabilities and a growth mindset
A remuneration That Grows With You:
- Monthly bonuses, up to a whopping 10% of your base salary
- Dive into the opportunity to become a Shareholder and share in the success of our global family
- At the end of the year, reap the rewards of profit sharing based on the performances across the country
- Elevate your skills with the power of our internal Decathlon Academy - upskill and re-skill your way to greatness
- Chart your course with internal career progression opportunities in both retail and our incredible support team
- Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;
- Revel in a fantastic 20% staff discount on ALL Decathlon products - yes, including bikes, kayaks, tents, and everything else you need for your favorite sports!
- We've got your well-being covered with comprehensive medical and insurance coverage
- Flash that winning smile with dental benefits
- Keep your health in check with a health screening allowance
- For our female champions, enjoy maternity benefits designed just for you
- And when life throws curveballs, lean on our counseling sessions for support
- Kick off those shoes and join in the sports fun after work or during store meetings
- Immerse yourself in a vibrant community of like-minded, sporty individuals just like you!
By applying, you undertake that any information you submit will be accurate and complete and you confirm that you have read, understood, and agree to our Privacy Policy ( ) and hereby consent to the collection, use and disclosure of your personal data in accordance with the Privacy Policy. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Decathlon Singapore by 2x
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Senior Customer Success Manager, LinkedIn Learning Specialist, Customer Service (Policies Development & Resolution) Customer Relationship Management Specialist Assistant / Customer Service Manager - Seafreight Senior /CRM Specialist (9 month contract)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrSplunk System Administration Professional
Posted today
Job Viewed
Job Description
As a key player in our team, you will be responsible for ensuring the smooth operation of Splunk services. This includes performing checks and troubleshooting to guarantee that all environments are running as intended.
We are looking for an experienced professional with a strong background in Splunk system administration. You should possess a deep understanding of Splunk Enterprise Certified Admin certifications or equivalent.
Requirements- Experience working on Splunk system
- Possess Splunk Enterprise Certified Admin certifications or equivalent.
The successful candidate will be responsible for maintaining and monitoring Splunk infrastructure including Search Heads, Indexers, Forwarders, Deployment Server, Cluster Master, etc.
Key responsibilities include:
- Performing checks and troubleshoot if necessary, to ensure that the Splunk forwarders are working and can pipe logs back to Splunk systems.
- Ensuring uptime and system health via monitoring, tuning, and log analysis (including introspection, metrics logs).
- Deploying and testing system changes in non-production environments when required.
- Monitoring Security advisory, new releases, notifications and maintenance expiry dates for all Software used in the System and assessing the impact, if any.
- Investigating problems and providing assistance to triage issues.
- Tracking and reporting issues, support cases and incident resolutions on a weekly basis.
Some of the benefits of this role include:
The opportunity to work with a talented team of professionals in the field of Splunk system administration.
A competitive salary package.
Regular training and development opportunities to enhance your skills and knowledge.
System Administration Position Available
Posted today
Job Viewed
Job Description
System Administrator Job Opportunity
We are looking for a skilled System Administrator to join our team. The ideal candidate will have experience in Windows Active Directory services and knowledge of Windows Certificate Authority services.
- Responsibilities:
- Perform daily system monitoring and maintenance tasks.
- Manage incident reports and escalate issues to the level 2 maintenance team.
- Perform weekly endpoint protection updates and administer end user accounts on Windows AD, RSA, and 2FA token.
- Renew and manage certificates for servers and users.
- Perform ad hoc administration tasks on firewalls and endpoint protection systems.
- Monitor server health status and perform routine checks.
- Qualifications:
- Diploma in Computer Science or Information Technology.
- Experience:
- At least 1 year of experience in Windows Active Directory services.
- Skills:
- Knowledgeable in Windows Certificate Authority services.
- Basic knowledge of switches and routers.
Only shortlisted candidates will be notified. Please submit your application with relevant qualifications and experience.
Dedicated System Administration Position
Posted today
Job Viewed
Job Description
As a system administrator, you will be responsible for providing support on maintenance projects. Your primary goal is to ensure the smooth operation of our company's systems and infrastructure.
Responsibilities include handling system administration, network support, implementation, troubleshooting in Windows / Linux / Unix. You should have hands-on experience in managing LAN / WAN / Routers / Switches / DNS / VPN and Firewall.
Requirements for this role are:
- At least a Diploma in Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
- Must have at least 1-2 years of Server experience.
- Able to work on scheduled standby on rotating weeks.
Professional, Customer Relationship Management & Loyalty Marketing
Posted 3 days ago
Job Viewed
Job Description
Professional, Customer Relationship Management & Loyalty Marketing
Professional, Customer Relationship Management & Loyalty Marketing
Values & Innovation
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
If you are a current Under Armour teammate, apply to this position on theInternal Career Site Here. (
Purpose of Role
As the Customer Relationship Management & Loyalty Marketing Professional , you’ll be the driving force behind our direct-to-consumer and loyalty marketing initiatives across SAPAC. Your mission? To create, execute, and optimize compelling campaigns that resonate with our target audience. If you’re a strategic thinker with a flair for creativity, this role is tailor-made for you.
Your Impact
Marketing Automation Campaigns:
Design and implement automated marketing workflows leveraging CRM tools to drive efficiency and personalization at scale.
Develop targeted nurture journeys, including triggered email sequences and behavior-based communications.
Optimize segmentation strategies, A/B testing protocols, and lead scoring models to improve campaign performance.
Monitor campaign performance metrics and continuously iterate based on data-driven insights and learnings.
User/Customer Journey Mapping:
Collaborate with cross-functional teams to map out the end-to-end omni-channel user journey, identifying moments of influence for joint planning for maximum business impact.
Use journey analytics to enhance campaign effectiveness and personalize interactions.
Ensure seamless transitions across channels (web, mobile, social, email) for a cohesive experience.
Use analytics to identify and recommend path-to-purchase journeys with continued refinement of content timing and frequency across the full customer lifecycle.
Digital Production and Content Management:
- Support the manager in digital production of creatives and content management across multiple digital platforms for CRM initiatives, where required, in partnership with the brand teams, and operations for Under Armour eCommerce sites across South APAC.
Localization and Engagement:
Support localization efforts for product launches, local languages, and CRM calendar.
Drive member and consumer engagement through email marketing, mobile app interactions, and local platforms (e.g., WhatsApp).
Utilize performance marketing insights and campaign data analysis to optimize engagement and campaign effectiveness.
Analytics & Insights Integration
Own CRM campaign dashboards and work with analytics teams to deliver clear, actionable reporting.
Translate complex data into clear insights to guide future creative and campaign briefs.
Proactively identify CRM growth opportunities from data patterns (e.g., underperforming lifecycle stages, lapsed high-LTV segments).
Qualifications
Bachelor’s degree in marketing, business, or related field.
1-2 years relevant experience in Marketing, CRM, eCommerce or Digital Operations environment
Proven experience in campaign management, loyalty marketing, and digital operations.
Familiarity with performance metrics and data-driven decision-making.
Excellent communication skills and ability to collaborate across teams.
Passion for enhancing customer experiences. Comfortable thinking and operating with a customer-centric approach.
Understand industry best practices for DTC communication, segmentation, and testing.
Translate data into actionable insights.
Strong analytical skills for data reviews.
Working knowledge of email marketing and marketing automation tools (Salesforce Marketing Cloud experience is a plus).
Familiarity with CRM mar-tech and analytics tools (Marketing Campaign Automation, Adobe Analytics, Google Analytics)
Detail-oriented with a flair for marketing communications.
Passion for sports and building the Under Armour brand.
Relocation
- No relocation provided
Our Commitment to Equal Opportunity
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via
Requisition ID: 162405
Location:
Singapore, Singapore, SG, 38987
Business Unit: Corporate
Region: APAC
Employee Class: Full Time
Employment Type: Salaried
Learn more about our Benefits here
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About the latest Crm systems Jobs in Singapore !
Professional, Customer Relationship Management & Loyalty Marketing
Posted 5 days ago
Job Viewed
Job Description
**Professional, Customer Relationship Management & Loyalty Marketing**
**Values & Innovation**
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
If you are a current Under Armour teammate, apply to this position on theInternal Career Site Here. ( of Role**
As the **Customer Relationship Management & Loyalty Marketing Professional** , you'll be the driving force behind our direct-to-consumer and loyalty marketing initiatives across SAPAC. Your mission? To create, execute, and optimize compelling campaigns that resonate with our target audience. If you're a strategic thinker with a flair for creativity, this role is tailor-made for you.
**Your Impact**
**Marketing Automation Campaigns:**
+ Design and implement automated marketing workflows leveraging CRM tools to drive efficiency and personalization at scale.
+ Develop targeted nurture journeys, including triggered email sequences and behavior-based communications.
+ Optimize segmentation strategies, A/B testing protocols, and lead scoring models to improve campaign performance.
+ Monitor campaign performance metrics and continuously iterate based on data-driven insights and learnings.
**User/Customer Journey Mapping:**
+ Collaborate with cross-functional teams to map out the end-to-end omni-channel user journey, identifying moments of influence for joint planning for maximum business impact.
+ Use journey analytics to enhance campaign effectiveness and personalize interactions.
+ Ensure seamless transitions across channels (web, mobile, social, email) for a cohesive experience.
+ Use analytics to identify and recommend path-to-purchase journeys with continued refinement of content timing and frequency across the full customer lifecycle.
**Digital Production and Content Management:**
+ Support the manager in digital production of creatives and content management across multiple digital platforms for CRM initiatives, where required, in partnership with the brand teams, and operations for Under Armour eCommerce sites across South APAC.
**Localization and Engagement:**
+ Support localization efforts for product launches, local languages, and CRM calendar.
+ Drive member and consumer engagement through email marketing, mobile app interactions, and local platforms (e.g., WhatsApp).
+ Utilize performance marketing insights and campaign data analysis to optimize engagement and campaign effectiveness.
**Analytics & Insights Integration**
+ Own CRM campaign dashboards and work with analytics teams to deliver clear, actionable reporting.
+ Translate complex data into clear insights to guide future creative and campaign briefs.
+ Proactively identify CRM growth opportunities from data patterns (e.g., underperforming lifecycle stages, lapsed high-LTV segments).
**Qualifications**
+ Bachelor's degree in marketing, business, or related field.
+ 1-2 years relevant experience in Marketing, CRM, eCommerce or Digital Operations environment
+ Proven experience in campaign management, loyalty marketing, and digital operations.
+ Familiarity with performance metrics and data-driven decision-making.
+ Excellent communication skills and ability to collaborate across teams.
+ Passion for enhancing customer experiences. Comfortable thinking and operating with a customer-centric approach.
+ Understand industry best practices for DTC communication, segmentation, and testing.
+ Translate data into actionable insights.
+ Strong analytical skills for data reviews.
+ Working knowledge of email marketing and marketing automation tools (Salesforce Marketing Cloud experience is a plus).
+ Familiarity with CRM mar-tech and analytics tools (Marketing Campaign Automation, Adobe Analytics, Google Analytics)
+ Detail-oriented with a flair for marketing communications.
+ Passion for sports and building the Under Armour brand.
**Relocation**
+ No relocation provided
**Our Commitment to Equal Opportunity**
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via
Requisition ID: 162405
Location:
Singapore, Singapore, SG, 38987
Business Unit: Corporate
Region: APAC
Employee Class: Full Time
Employment Type: Salaried
Learn more about our Benefits here
Manager, Customer Relationship Management & Loyalty Marketing
Posted 5 days ago
Job Viewed
Job Description
**Manager, Customer Relationship Management & Loyalty Marketing**
**Values & Innovation**
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
If you are a current Under Armour teammate, apply to this position on theInternal Career Site Here. ( of Role**
As the Manager, CRM for South Asia Pacific, you will own the full lifecycle of CRM and Consumer Relations strategy and execution. This role is responsible for driving consumer engagement, retention, and increasing lifetime value across markets by leading the development, execution, and optimization of all CRM initiatives across multiple channels.
In addition, the role oversees the Customer Service team managing all consumer queries.
**Your Impact**
+ **Strategic Ownership of CRM**
+ Develop and lead the end-to-end CRM strategy across South APAC, aligned with business priorities and brand objectives in alignment with the Marketing Director and local Country Marketing Mangers.
+ Define the CRM roadmap, including audience segmentation, lifecycle planning, personalization, loyalty integration, and omni-channel campaign strategies.
+ Champion the role of CRM as a strategic growth driver across the organization, influencing regional and market teams
+ **CRM Program Execution & Optimization**
+ Oversee the design and execution of automated lifecycle programs, promotional campaigns, and loyalty activations across key CRM channels (email, SMS, push, app, etc.).
+ Drive continuous improvement of CRM campaigns through test-and-learn frameworks, A/B testing, and performance optimization.
+ Partner with regional brand, performance marketing, and DTC teams to deliver integrated consumer experiences across channels.
+ **Consumer Data & Insight Leadership**
+ Leverage transactional, behavioral, and demographic data to drive segmentation, audience targeting, and personalization.
+ Translate data into actionable insights that inform campaign design, category strategy, and broader marketing decisions.
+ Define and manage KPIs for CRM health, engagement, and business impact (e.g., retention, repurchase, LTV, reactivation).
+ **Loyalty & Lifecycle Management**
+ Lead the strategic development and enhancement of the UA Rewards loyalty program across key markets.
+ Identify and activate high-value segments to drive engagement, frequency, and advocacy throughout the customer lifecycle.
+ Ensure seamless integration of loyalty within CRM journeys and personalization strategies.
+ Oversee the Customer Service Department to achieve service excellence.
+ **CRM Systems & Process Oversight**
+ Oversee CRM platforms and data infrastructure, ensuring scalability, data integrity, and effective integrations.
+ Collaborate with IT, data, and global CRM teams to drive system enhancements and troubleshoot issues.
+ Ensure compliance with regional data privacy and consent regulations.
+ **Leadership & Stakeholder Alignment**
+ Lead and mentor 2 CRM teammates with a goal to drive a high-performing team.
+ Partner with cross-functional stakeholders (marketing, eCommerce, retail) to embed CRM across the consumer journey.
+ Serve as the CRM subject matter expert within the organization, advocating for consumer-first, data-driven decision-making.
**Qualifications**
+ Minimum 5-8 years of experience in sport, apparel, retail, or consumer goods business with an exceptional track record in CRM, marketing, and loyalty programme
+ Bachelor's Degree in Marketing, Business Admin, or a related field
+ Proficient in Microsoft Office and Salesforce with the aptitude to learn new systems
+ Strong communication and project management skills to work with multiple stakeholders
+ Excellent organizational skills and attention to detail
+ Motivated and inspiring leader to lead a high performing team
+ Exceptional organizational and time management skills with the ability to juggle multiple tasks and handle competing priorities
+ Make data-driven decision making and quantitative analytical skills
+ A sincere and contagious passion for sports and building Under Armour
**Relocation**
+ No relocation provided
**Our Commitment to Equal Opportunity**
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via
Requisition ID: 162358
Location:
Singapore, Singapore, SG, 38987
Business Unit: Corporate
Region: APAC
Employee Class: Full Time
Employment Type: Salaried
Learn more about our Benefits here
Digital Systems & CRM Specialist #MNC #NJH
Posted 4 days ago
Job Viewed
Job Description
Key Responsibilities
- Enhance and support our Sales360 system (digital retail experience and CRM platform) across the group. Collaborate with users and developers to deliver best-in-class experience and features, provide user training and process documentation, manage internal inquiries.
- Plan and execute email marketing campaigns with centralised databases, including segmentation and automation
- Manage and maintain the centralised databases across various platforms, including the accurate and timely data transfer from the principal systems (e.g. Salesforce)
- Manage and execute the expansion of structured and effective CRM programmes
- Leverage data analytics across all platforms to enhance customer and user experiences
- Develop quarterly customer profiles for brand marketing teams to identify trends and opportunities
- Compile and report weekly, monthly and quarterly digital metrics (e.g. digital performance, conversions, social media activities), market audits, industry trends and media effectiveness
- Prepare monthly online (Google) brand satisfaction levels and share of voice across brands and market segments
The Requisite:
- Minimum Degree qualifications with 2 – 3 years in digital marketing or systems with proven track records of performance marketing experience
- Meticulous with excellent attention to details
- Able to excel under pressure with the ability to manage concurrently projects and multiple deadlines
- Highly organised and analytical
- Strong written and verbal communication
- Result-oriented problem solver and team-player
- Willingness to learn and excel
- Proficient in CRM and Marketing Platforms (e.g. ActiveCampaign, SalesForce, etc.) and MS Office application
- Passionate about all things digital: eager to learn and try new digital marketing technologies and methodologies
Location: Alexandra
Industry: European MNC Automotive
Working hours: 8.30am to 6.00pm
Interest applicants, pls email updated resume to
Jessie Hoe Huey Miin
CEI Reg No. R1103861
EA Lic: 99C4599