21 Crm Specialist jobs in Singapore

Your new company

An IT solutions consultancy is looking for an experienced (Senior) Data Analyst to join their team.

Your new role

• Collaborate with product managers to define KPIs and deliver insights to decision-makers.
• Design data collection and analysis processes to address business questions from stakeholders.
• Build and maintain interactive dashboards integrating data from multiple sources for clear visualization.
• Implement scalable data acquisition and integration logic using appropriate tools and methods.
• Develop best-practice reports using data mining, analysis, and visualization techniques.

What you'll need to succeed

• Over 4 years’ experience in analytics, data mining, visualization, A/B testing, and segmentation.
• Skilled in analyzing structured and unstructured data formats for actionable insights.
• Proficient in writing reports and building interactive web-based dashboards.
• Capable of deriving key metrics to enhance product functionality and user experience.
• Advanced in SQL and Python/R for analytics and machine learning applications.
• Experienced in web and customer analytics is a must.
• Tableau administration is a valuable plus.

What you'll get in return

In return, you'll be part of an organization that values its employees. You’ll be rewarded with:

• Structured career growth and plenty of developmental opportunities
• Hybrid and stable working environment

What you need to do now

If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out about more opportunities in Technology, contact Yuki Cheung or email Referrals are welcome.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

EA Reg Number: R22110258 | EA License Number: 07C3924 | Company Registration No: 200609504D

We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.

Our team stretches across 5 countries and is composed of 450+ amazing employees, and we’re still growing! In 2021 we raised $16m in Series A funding to continue our exponential growth, with ambitious goals and objectives in place for 2022.

To support our ambitious growth plans, we’re looking for smart talents who are excited about joining our young and energetic team, and ready to take on the challenge of a lifetime. Here at Osome, we provide an inclusive and collaborative environment, offering a promising career plan. You can expect to be rewarded for your contribution.

Role Overview:

As a Marketing Automation Manager , you will be responsible for developing, implementing, and optimizing automated marketing campaigns to enhance customer engagement, lead generation, and conversion rates. Your role will bridge the gap between marketing and technology, ensuring seamless integration of automation tools and CRM platforms. You will take ownership of marketing automation strategies, oversee workflow automation, and collaborate across teams to drive data-driven marketing initiatives that contribute directly to business growth. This role requires a combination of technical expertise, strategic thinking, and hands-on execution to maximize marketing effectiveness.

What you'll do:

Marketing Automation: Responsible for the implementation and maintenance of marketing automation software (currently we're using Hubspot CRM) with the hands on technical skills needed to set up workflows and integrate communications and sales channels

Digital Marketing Strategies: Create and implement digital marketing automation strategies to increase leads, improve campaign performance, and maintain customer databases, contributing directly to revenue growth.

CRM Utilization: Utilize customer relationship management (CRM) software (currently Hubspot CRM) to develop lead generation and sales strategies that enhance customer acquisition and retention.

Email Marketing: Develop, manage, and optimize email marketing campaigns to enhance engagement, nurture leads, and drive conversions, ensuring best practices in deliverability, segmentation, and personalization. Technical skills to set up and run the campaigns yourself are a must, basic knowledge of HTML and CSS for email template customization is a plus.

Data Analysis: Work with analysts to review and analyze data to identify trends and create data-driven strategies that inform our marketing projects, ensuring they are both impactful and aligned with business objectives.

Cross-Functional Collaboration: Oversee the planning and execution of marketing initiatives, serving as a liaison between marketing, sales and product teams to ensure cohesive and successful campaigns.

Technology Oversight: Oversee the technology infrastructure supporting our marketing efforts, ensuring it is robust and scalable.

Who you are:

At least 5-7 years experience in integrated marketing automation, ideally from an agency or B2B fintech SaaS background

At least 5-7 years of marketing automation experience

Knowledge of using automation tools like Hubspot (key platform), Marketo, Salesforce Marketing Cloud, Keap and Mailchimp.

Understanding of lead generation procedures and customer life cycle.

Proficient in audience segmentation.

Strong understanding of digital marketing techniques like A/B testing.

Exceptional interpersonal, communication, analytical, optimization, problem-solving and project

management skills.

Experience integrating APIs and building automated workflows using tools like Zapier to connect marketing technologies and streamline processes.

Analytical and driven by data metrics.

Strong project management and collaboration skills

Candidates must be proficient in English, proficient in Chinese is a plus.

Candidates based in Asia with an Asia working timezone is a must.

Our Benefits

Osome grows alongside you, but we already have a few perks:

The opportunity to join a goal-driven startup with big ambitions

An open, inclusive working environment, with founders deeply-rooted in the startup space

An agile working model focused on goals and performance

International environment with diverse culture

Competitive remuneration package

18 days annual leave, medical & dental benefits, work-from-home policy

Equal Opportunity Statement

At OSOME, creating a culture where individuals of all backgrounds feel comfortable matters.

Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.

To find out more about Osome, please visit or follow us on Instagram , Facebook and LinkedIn .

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Associate Director, Marketing Automation About the job Associate Director, Marketing Automation

Are you a seasoned marketing strategist with a deep passion for leveraging MarTech and data to drive personalized customer experiences? If you're ready to lead high-impact initiatives and guide top-tier clients through their digital transformation, we'd love to meet you!

As an Associate Director, Marketing Automation , you'll be at the forefront of strategic leadership, driving innovation and results across the board.

Key Responsibilities:

Lead Campaign & Customer Journey Innovation Design, develop, and optimize high-performing, multi-channel campaigns that harness the full power of digital data and MarTech platforms.

Marketing Automation Visionary Act as a trusted advisor to senior clients, crafting solutions that integrate MarTech tools to meet their marketing and business objectives. You'll be the go-to expert for aligning platforms like CDP and CEP with overarching business strategies.

Strategic Opportunity Development Identify and unlock new client opportunities by understanding their pain points and tailoring digital strategies to elevate their digital maturity.

Executive-Level Leadership Lead workshops, strategic white-boarding sessions, and high-stakes discussions with senior stakeholders, co-creating roadmaps that guide clients through digital evolution.

End-to-End Project Ownership Manage complex consulting, implementation, and managed services projects, ensuring timely delivery and alignment with client goals. You'll oversee everything from strategy to execution across diverse MarTech platforms.

Client & Business Development Take ownership of pre-sales targets, developing strong client relationships that lead to long-term partnerships. You'll also be driving growth for both your clients and our business.

What You Bring:

Visionary Strategic Thinking You have the ability to align business goals with data-driven marketing strategies that make an impact.

MarTech Expertise Hands-on experience with key platforms like CDP (Tealium, Segment) or CEP (SFMC, Braze), and a strong understanding of how they drive marketing and business outcomes.

Leadership & Execution You've led large-scale projects and teams, delivering results in complex, fast-moving environments. Balancing both high-level strategy and technical execution is your forte.

Executive-Level Facilitation Proven experience leading senior-level workshops and strategy discussions, with the ability to influence and guide C-suite stakeholders.

Innovative Problem-Solver You have a deep passion for technology and data, always seeking out the latest trends to stay ahead of the curve.

️ Global Perspective You're ready to travel as needed to meet client demands and drive successful project outcomes.

Are you ready to lead and inspire? If you're excited about the future of marketing, technology, and data, and want to drive transformation at the highest level, this could be the perfect role for you. Lets have a conversation!

Sound interesting? Please apply here with your CV or email , again with your CV attached. People Story is acting as a Talent Consultancy to this role. Due to the high volume of applicants, it is extremely difficult for us to get back to everyone who applies. If we have not contacted you within 14 days, please assume that your application has not been successful. #J-18808-Ljbffr

IntroductionWe believe that every candidate brings something special to the table, including you! So, even if you feel that youre close but not an exact match, we encourage you to apply. Wed be thrilled to receive applications from exceptional individuals like yourself.Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.OverviewA.J. Gallagher is in need of an experienced Lead Generation Specialist to organize, distribute and track leads obtained via digital channels.How you'll make an impactResponsibilities: Perform daily monitoring of online marketing campaigns and contact us/connect with an expert requests from our corporate websites. Work closely with the website and marketing automation teams to refine the lead management process including regular performance assessments. Document and socialize the end-to-end lead management process from the initial prospect capture through to nurturing and hand-off to sales with the broader organization as needed. Assess and recommend methods to optimize and streamline the lead process. Regularly track and measure number of new leads and engagement across existing and new accounts and make recommendations & take actions for growth. Produce lead/opportunity reports and monthly dashboards to demonstrate lead progress, conversion rates, cost per lead, etc. to show the growth and revenue attribution of website leads Leverage marketing automation, Salesforce.com and other tools as needed to execute and track the success of programs. Quality check the leads in SFDC to ensure sales teams are actively working the leads provided. Collaborate with marketing & sales to understand when a lead is sales ready based on scoring demographic & behavioral factors. Ensure that the marketing automation & SFDC sync is streamlined & operational at all times and work with Tech as required. Determines and assigns sales qualified leads to the appropriate sales person. Assign other inquiries to appropriate department, or address feedback directly.About youQualifications:Any graduation/ post graduation.Additional InformationWe value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.,

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Customer Engineer, Data Analytics and AI, Google Cloud

Join to apply for the Customer Engineer, Data Analytics and AI, Google Cloud role at Google

Customer Engineer, Data Analytics and AI, Google Cloud

Join to apply for the Customer Engineer, Data Analytics and AI, Google Cloud role at Google

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with practical application and architectural considerations of AI/ML, including Machine Learning (ML) lifecycle, ML frameworks (e.g., TensorFlow, PyTorch) and MLOps principles.
• Experience in developing data warehouses, data lakes, batch/real-time event processing, streaming, data processing (ETL/ELT), data migrations, data visualization and data governance on cloud native architectures.
• Experience in conducting technical discovery, business and technical requirements and translating them into efficient and innovative technical architectures that leverage data and AI services.
  
  

Preferred qualifications:

• Experience implementing MLOps best practices, CI/CD pipelines for ML models and infrastructure as code for deploying data and AI solutions.
• Experience in integrating data and AI solutions with existing enterprise systems, on-premises infrastructure and third-party applications.
• Experience in optimizing performance, cost-efficiency and scalability of large-scale data processing pipelines and ML inference systems.
• Experience with hybrid cloud architectures and multi-cloud strategies, particularly in data integration and migration.
• Experience with architectural design and implementation of solutions involving LLMs, Generative AI models or AI agents (e.g., Vertex AI Agent Engine, ADK, LangChain, LlamaIndex).
  
  

About The Job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineer, you will collaborate with technical sales teams as a data analytics and Artificial Intelligence expert to showcase Google Cloud's value.You will help customers and partners leverage Google Cloud by designing solutions, conducting proofs-of-concept and resolve technical issues related to data migrations and lifecycle management. You will understand customer needs, present tailored solutions and demonstrate technical and communications skills while working with a team of Googlers that fosters equal opportunities for success.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Design and implement solutions that cover the entire data lifecycle from ingestion, storage and processing in both batch and real-time to advanced analytics and Machine Learning (ML) model deployment.
• Guide customers in building and integrating collaborative AI agents using tools like Vertex AI agent engine and Agent Development Kit (ADK) and understand the Agent2Agent protocol can facilitate seamless communication and data exchange between these agents across systems.
• Identify opportunities where AI agents can automate tasks, enhance decision-making and create value, ensuring solutions are technically sound and deliver tangible business outcomes.
• Communicate architectural concepts effectively to technical stakeholders and executive leadership, demonstrate Google Cloud's data and AI offerings address and unlock new possibilities.
• Leverage the latest advancements in Google Cloud's data and AI portfolio to provide solutions and competitive differentiation.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Sales, General Business, and Customer Service
• Industries Information Services and Technology, Information and Internet

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Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.
Minimum qualifications:
+ Bachelor's degree or equivalent practical experience.
+ 10 years of experience with cloud native architecture in a customer-facing or support role.
+ Experience with practical application and architectural considerations of AI/ML, including Machine Learning (ML) lifecycle, ML frameworks (e.g., TensorFlow, PyTorch) and MLOps principles.
+ Experience in developing data warehouses, data lakes, batch/real-time event processing, streaming, data processing (ETL/ELT), data migrations, data visualization and data governance on cloud native architectures.
+ Experience in conducting technical discovery, business and technical requirements and translating them into efficient and innovative technical architectures that leverage data and AI services.
Preferred qualifications:
+ Experience implementing MLOps best practices, CI/CD pipelines for ML models and infrastructure as code for deploying data and AI solutions.
+ Experience in integrating data and AI solutions with existing enterprise systems, on-premises infrastructure and third-party applications.
+ Experience in optimizing performance, cost-efficiency and scalability of large-scale data processing pipelines and ML inference systems.
+ Experience with hybrid cloud architectures and multi-cloud strategies, particularly in data integration and migration.
+ Experience with architectural design and implementation of solutions involving LLMs, Generative AI models or AI agents (e.g., Vertex AI Agent Engine, ADK, LangChain, LlamaIndex).
The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Customer Engineer, you will collaborate with technical sales teams as a data analytics and Artificial Intelligence expert to showcase Google Cloud's value.You will help customers and partners leverage Google Cloud by designing solutions, conducting proofs-of-concept and resolve technical issues related to data migrations and lifecycle management. You will understand customer needs, present tailored solutions and demonstrate technical and communications skills while working with a team of Googlers that fosters equal opportunities for success.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
+ Design and implement solutions that cover the entire data lifecycle from ingestion, storage and processing in both batch and real-time to advanced analytics and Machine Learning (ML) model deployment.
+ Guide customers in building and integrating collaborative AI agents using tools like Vertex AI agent engine and Agent Development Kit (ADK) and understand the Agent2Agent protocol can facilitate seamless communication and data exchange between these agents across systems.
+ Identify opportunities where AI agents can automate tasks, enhance decision-making and create value, ensuring solutions are technically sound and deliver tangible business outcomes.
+ Communicate architectural concepts effectively to technical stakeholders and executive leadership, demonstrate Google Cloud's data and AI offerings address and unlock new possibilities.
+ Leverage the latest advancements in Google Cloud's data and AI portfolio to provide solutions and competitive differentiation.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

Senior Product Manager, Marketing Automation

Join to apply for the Senior Product Manager, Marketing Automation role at Rakuten Asia Pte Ltd

Senior Product Manager, Marketing Automation

Join to apply for the Senior Product Manager, Marketing Automation role at Rakuten Asia Pte Ltd

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Situated in the heart of Singapore's Central Business District, Rakuten Asia Pte. Ltd. is Rakuten's Asia Regional headquarters. Established in August 2012 as part of Rakuten's global expansion strategy, Rakuten Asia comprises various businesses that provide essential value-added services to Rakuten's global ecosystem. Through advertisement product development, product strategy, and data management, among others, Rakuten Asia is strengthening Rakuten Group's core competencies to take the lead in an increasingly digitalized world.

Rakuten is a global leader in internet services that empower individuals, communities, and businesses. We are committed to innovation and entrepreneurship, offering a diverse ecosystem of services in e-commerce, fintech, digital content, and communications to over one billion members worldwide. At Rakuten, we believe in empowering our employees to make a difference and contribute to our mission of creating a better future.

Rakuten Marketing Cloud Platform Department’s mission is to lead Rakuten’s marketing related products strategy, execute product development and implementation. We empower Rakuten internal marketing teams by building engaging, respectful, and cost-efficient marketing platforms that put our customers at the centre. Our main advantage comes from our ability to leverage the Rakuten Ecosystem. We provide marketing solutions such as marketing campaign management, multichannel communication, and personalization.

With the expansion of our business, we are opening a Principal Product Manager position to accelerate our product growth with a specific focus on understanding unmet needs with our current portfolio, building the vision to create a strategic advantage and accelerate our growth.

Role & Responsibilities :

This is a hands-on role. The candidate should be comfortable with deep research and analysis on the product, and not afraid to get into the details.

Strategic Leadership & Vision:

• Define and champion the product vision, strategy, and roadmap for our marketing suite, with a strong focus on competitive differentiation and market leadership.
• Conduct in-depth competitive analysis to identify product gaps, opportunities, and strategic advantages.

Product Planning & Execution:

• Lead the product planning process, translating market insights and competitive intelligence into actionable product specifications, user stories, and detailed requirements.
• Prioritize and manage the product backlog, ensuring alignment with business objectives, customer needs, and competitive pressures.
• Drive the entire product lifecycle from ideation to launch, iteration, and eventual sunsetting, with a focus on continuous improvement and optimization.

Stakeholder Management & Collaboration:

• Effectively communicate the product vision, strategy, and roadmap to key stakeholders, including executives, engineering, design, marketing, sales, and customer support.
• Build strong relationships with cross-functional teams to ensure seamless collaboration and alignment throughout the product development process.
• Navigate complex organizational structures and effectively influence decision-making at all levels.
• Conduct thorough market research, competitive analysis, and customer interviews to identify unmet needs and emerging opportunities.
• Develop a deep understanding of our target audience and their evolving needs.
• Translate customer feedback and market insights into actionable product improvements and new feature development.

Financial Acumen & Business Impact:

• Develop a strong understanding of the product P&L and identify opportunities to drive revenue growth, improve profitability, and optimize costs.
• Strong passion for business growth, being customer and data
• driven, and “Get Things Done” mind set
• Track key product metrics and analyze performance data to identify areas for improvement and optimization.
• Make data-driven decisions and recommendations to maximize the business impact of the product.
• Serve as a subject matter expert and mentor to other product managers, providing guidance and support on product strategy, planning, and execution.
• Share best practices and contribute to the overall growth and development of the product management team.

Mandatory Qualifications :

• 10+ years of experience in product management, with a strong focus on marketing technology (MarTech).
• Bilingual in both English and Business-level proficiency in Japanese (JLPT N2 or higher preferred) required because you will need to liaise with both external and internal stakeholders.
• Deep understanding of the marketing technology landscape, including AI, marketing automation, CRM, analytics, personalization, and advertising technologies.
• Proven track record of success in a startup or mid-sized company environment.
• Experience working in an enterprise environment, with a strong understanding of enterprise sales cycles and customer needs.
• Experience with platforms such as Salesforce Marketing Cloud, Adobe Marketing Cloud, Braze, or similar enterprise-grade solutions.
• Ability to think strategically and develop a clear product vision and roadmap.
• Strong analytical and problem-solving skills, with the ability to identify key insights and opportunities.
• Ability to effectively communicate with both technical and non-technical audiences.
• Proven ability to build strong relationships with cross-functional teams.
• Ability to work effectively with engineering teams to deliver high-quality products on time and within budget.
• Strong understanding of financial metrics, including revenue, cost, and profit.
• Ability to analyze financial data and make data-driven decisions.
• Exceptional research and analytical skills to conduct in-depth product analysis.

Rakuten is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief, or age.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

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Senior Product Manager, Marketing Automation page is loadedSenior Product Manager, Marketing Automation Apply locations Singapore time type Full time posted on Posted 16 Days Ago job requisition id 1027535

Job Description:

**About Rakuten:**

Rakuten is a global leader in internet services that empower individuals, communities, and businesses. We are committed to innovation and entrepreneurship, offering a diverse ecosystem of services in e-commerce, fintech, digital content, and communications to over one billion members worldwide. At Rakuten, we believe in empowering our employees to make a difference and contribute to our mission of creating a better future.

**Position Summary:**

The Senior Product Manager for Marketing Automation will be responsible for defining and executing the product strategy and roadmap for Rakuten Group various service marketing automation platform. This role will lead the development of innovative solutions that enable our clients to effectively engage with their customers, personalize marketing campaigns, and drive measurable results. The ideal candidate will have a strong understanding of the marketing automation landscape, a proven track record of successfully launching and managing products, and excellent leadership and communication skills.

**Key Responsibilities:**

* Define the product vision, strategy, and roadmap for Rakuten's marketing automation platform.

* Conduct market research, competitive analysis, and customer interviews to identify opportunities and unmet needs.

* Translate market requirements and customer feedback into detailed product specifications and user stories.

* Prioritize and manage the product backlog, ensuring alignment with business goals and customer priorities.

* Collaborate closely with engineering, design, marketing, and sales teams to deliver high-quality products on time and within budget.

* Monitor and analyze product performance, identifying areas for improvement and optimization.

* Develop and maintain product documentation, training materials, and marketing collateral.

* Stay up-to-date on the latest trends and technologies in marketing automation.

* Lead and mentor a team of product managers (if applicable - adjust as needed).

**Required Skills/Experience:**

* Bachelor's degree in Computer Science, Marketing, or a related field.

* 5+ years of experience in product management, with a focus on marketing automation or CRM platforms.

* Strong understanding of the marketing automation landscape, including email marketing, SMS marketing, personalization, and analytics.

* Experience with platforms such as Salesforce Marketing Cloud, Oracle Eloqua, Braze, or similar.

* Proven track record of successfully launching and managing products.

* Excellent communication, presentation, and interpersonal skills.

* Strong analytical and problem-solving skills.

* Ability to work effectively in a fast-paced, collaborative environment.

**Preferred Skills/Experience:**

* Master's degree in a related field.

* Experience with agile development methodologies.

* Experience in the digital advertising industry.

* Experience working with global teams.

* Familiarity with Rakuten's ecosystem and services.

* Experience with Karte, Cheetah Digital, Sendgrid/Twilio, Mailchimp, Mailgun, EmberPoint, or Amazon's marketing automation tools.

About Us

Rakuten Asia is the regional headquarters of Rakuten Group Inc, a global leader in internet services and innovation. Located in the heart of Singapore, Rakuten Asia drives the growth and development of Rakuten’s businesses across the APAC region.

Recognized and certified as a "Great Place to Work" since 2022, Rakuten Asia is committed to empowering individuals, communities and businesses through cutting-edge technology, data-driven solutions, and a culture of collaboration. From e-commerce, fintech, sports, and even entertainment, our work is diverse, exciting, and impactful.

We believe in empowering our people to grow, innovate, and make a difference. If you’re looking for a workplace where your talent is valued, where your contributions matter, and where you can play a part in shaping the future of technology and society, Rakuten Asia is the place for you.

Join us and take the next step in your career with Rakuten Asia!

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To identify customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution.

Be Adaptable and Resourceful

Inputting, updating, and maintaining customer information in a system

End of day to sum up cash collection and hand to person in charge