7 Airline Industry jobs in Singapore

• 7+ years of experience in air travel operations, airlines, OEM pilot instructor, or OEM flight operations engineer.
• Pilot-in-Command (PIC) experience for Embraer Products.
• Results-driven and customer-focused.
• Excellent interpersonal communication skills.
• Fluent in English.
• Proficient in Portuguese and Microsoft Office.

Join to apply for the Senior IT Business Analyst (Airline Operations) role at Scoot .

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We are searching for a driven and motivated Senior IT Business Analyst with working knowledge of Airline Operations. You will be part of the IT Business Solutions team and will be the key provider of Scoot's solutions design. You will work closely with the Product Owner and Software Developers to deliver Scoot's Software Solutions.

You will participate in the design and delivery of IT solutions, addressing airline requirements on modern software platforms.

• Support the Product Owner in drafting and refining user stories, including detailed acceptance criteria.
• Provide documentation support for requirements gathering, gap analysis, training, and product testing.
• Consult with product owners and SMEs to prioritize and shape the product backlog, using Agile best practices.
• Participate in and facilitate scrum ceremonies such as backlog refinement, sprint planning, review, and retrospectives.
• Create detailed business analyses, outlining problems, opportunities, and solutions.
• Evaluate information from multiple sources, reconcile conflicts, and distinguish user requests from underlying needs.
• Conduct Architecture Review Committee (ARC) reviews for design, cost, and security approval.
• Deliver work products throughout the project lifecycle and provide updates to the team.
• Develop project progress reports and identify areas for improvement.

• Assist with operational management of the project team, including meetings, approvals, and project logs.
• Support IT projects in managing budgets, forecasts, financial modeling, and variance analysis.
• Manage stakeholder communications.
• Support preparation of BRDs, functional specifications, user guides, use cases, and scenarios.
• Participate in project walkthroughs, requirements gathering, design, testing, training, and implementation.
• Support development and testing activities.
• Assist in rollout activities, including UAT, user training, and post-go-live support.
• Promote Agile practices and continuous improvement culture.

• University degree with 5 years of relevant experience.
• Highly organized with the ability to manage multiple projects or tasks.
• Independent, resourceful, analytical, and problem-solver.
• Team player with initiative.
• Good communication skills.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Airlines and Aviation

Senior IT Business Analyst (Airline Operations)

Join to apply for the Senior IT Business Analyst (Airline Operations) role at Scoot .

Get AI-powered advice on this job and more exclusive features.

Summary

We are searching for a driven and motivated Senior IT Business Analyst with working knowledge of Airline Operations. You will be part of the IT Business Solutions team and will be the key provider of Scoot's solutions design. You will work closely with the Product Owner and Software Developers to deliver Scoot's Software Solutions.

Job Description

You will participate in the design and delivery of IT solutions, addressing airline requirements on modern software platforms.

Business Analyst Responsibilities

• Support the Product Owner in drafting and refining user stories, including detailed acceptance criteria.
• Provide documentation support for requirements gathering, gap analysis, training, and product testing.
• Consult with product owners and SMEs to prioritize and shape the product backlog, using Agile best practices.
• Participate in and facilitate scrum ceremonies such as backlog refinement, sprint planning, review, and retrospectives.
• Create detailed business analyses, outlining problems, opportunities, and solutions.
• Evaluate information from multiple sources, reconcile conflicts, and distinguish user requests from underlying needs.
• Conduct Architecture Review Committee (ARC) reviews for design, cost, and security approval.
• Deliver work products throughout the project lifecycle and provide updates to the team.
• Develop project progress reports and identify areas for improvement.

Project Management Responsibilities

• Assist with operational management of the project team, including meetings, approvals, and project logs.
• Support IT projects in managing budgets, forecasts, financial modeling, and variance analysis.
• Manage stakeholder communications.
• Support preparation of BRDs, functional specifications, user guides, use cases, and scenarios.
• Participate in project walkthroughs, requirements gathering, design, testing, training, and implementation.
• Support development and testing activities.
• Assist in rollout activities, including UAT, user training, and post-go-live support.
• Promote Agile practices and continuous improvement culture.

Requirements

• University degree with 5 years of relevant experience.
• Highly organized with the ability to manage multiple projects or tasks.
• Independent, resourceful, analytical, and problem-solver.
• Team player with initiative.
• Good communication skills.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Airlines and Aviation

As a Customer Service Agent/Officer , you'll be a key part of creating a positive travel experience for our passengers. Whether you're assisting passengers at the check-in counter, providing exceptional service in our exclusive lounges, coordinating departure activities or leading a team of dedicated professionals, your contributions will be invaluable.

Key Responsibilities:

• Manage check-in processes: Ensure accurate documentation and boarding passes are issued.

• Assist and guide passengers: Guide passengers using Self-Service Kiosks and Auto Bag Drops, escort transit passengers between the arrival gate and the Transfer Holding Area and assist passengers who require special accommodations or support.

• Perform gate handling: Coordinate departure activities, communicate with airline crews, and work collaboratively with various departments to ensure a timely and efficient departure.

• Provide exceptional customer service: Assist passengers with a friendly and professional demeanour, creating memorable and positive experiences.

Salary & Remuneration:

• Basic Salary up to $2,500

• Monthly allowances up to $00

• Sign on bonus up to 5000

• Eligible for OT

• Variable Bonuses (AWS / Performance Bonus)

Requirements:

• Minimally NITEC / Higher NITEC / Diploma

• Prior experience in customer service is a plus but not required

• Excellent communication and interpersonal skills

• Keen learner who can work independently and as part of a team

• Must be able to commit to rotating shifts (morning/ afternoon/ night)

If you're passionate about providing exceptional customer service and looking for a rewarding career, we invite you to join our team. Apply now!

Hey Rocket Pte Ltd (EA 21C0816)
Lisa Chi (R24124761)

As a Customer Service Agent/Officer , you'll be a key part of creating a positive travel experience for our passengers. Whether you're assisting passengers at the check-in counter, providing exceptional service in our exclusive lounges, coordinating departure activities or leading a team of dedicated professionals, your contributions will be invaluable.

Key Responsibilities:

• Manage check-in processes: Ensure accurate documentation and boarding passes are issued.

• Assist and guide passengers: Guide passengers using Self-Service Kiosks and Auto Bag Drops, escort transit passengers between the arrival gate and the Transfer Holding Area and assist passengers who require special accommodations or support.

• Perform gate handling: Coordinate departure activities, communicate with airline crews, and work collaboratively with various departments to ensure a timely and efficient departure.

• Provide exceptional customer service: Assist passengers with a friendly and professional demeanour, creating memorable and positive experiences.

Salary & Remuneration:

• Basic Salary up to $2,500

• Monthly allowances up to $00

• Sign on bonus up to 5000

• Eligible for OT

• Variable Bonuses (AWS / Performance Bonus)

Requirements:

• Minimally NITEC / Higher NITEC / Diploma

• Prior experience in customer service is a plus but not required

• Excellent communication and interpersonal skills

• Keen learner who can work independently and as part of a team

• Must be able to commit to rotating shifts (morning/ afternoon/ night)

If you're passionate about providing exceptional customer service and looking for a rewarding career, we invite you to join our team. Apply now!

Hey Rocket Pte Ltd (EA 21C0816)
Lisa Chi (R24124761)

Responsibilities:

• Greet guests warmly and assist with check-in procedures and lounge access eligibility.
• Attend to guests’ needs promptly and professionally, ensuring a high level of comfort and satisfaction.
• Handle special requests, guest feedback, and service recovery with discretion and efficiency.
• Provide attentive table service, including taking and serving orders, clearing tables, and resetting dining areas.
• Maintain familiarity with the lounge’s food and beverage offerings, including knowledge of ingredients, allergens, and dietary restrictions.
• Assist in food and beverage presentation and replenishment to ensure consistent quality.

Requirements:

• Outgoing personality
• Strong interpersonal and communication skills
• Service-oriented with a positive attitude and team spirit
• Comfortable working shift hours

Other information:

• Working location: Changi Airport Terminals
• Working hours: 6 days per week rotating shift including overnight

We regret that only shortlisted candidates will be notified.

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Mandy Lim
Recruit Fast Pte. Ltd. (EA License: 23C1828)
EA Personnel: R23117478