12 jobs in STARHUB LTD.

Responsibilities

• Administer and manage Microsoft Exchange Online, Microsoft Entra ID (Azure AD), Active Directory, and Microsoft 365 services for staff, students, shared mailboxes, and generic accounts.

  Manage cloud-based messaging services and collaborate with vendors on Microsoft 365, Active Directory, Exchange Online, and email-related services.

  Manage staff and student account provisioning through the Account Provisioning System (APS), including Hire, Rehire, Transfer, and Termination processes, ensuring timely account creation, modification, and deprovisioning.

  Work closely with vendors to analyse, test, and implement APS enhancements, change requests, bug fixes, and system improvements.

  Administer Microsoft Authenticator and Multi-Factor Authentication (MFA), including supporting MFA registration, troubleshooting, and implementation of self-service MFA reset solutions.

  Manage staff and student account provisioning, shared mailbox administration, distribution groups, Microsoft 365 licensing, and access management.

  Troubleshoot Microsoft 365, Exchange Online, mail routing, authentication, and account-related issues, including Symantec Messaging Gateway (SMG) mail relay services.

  Coordinate with Microsoft Support and third-party vendors to investigate, troubleshoot, and resolve technical incidents and service requests.

  Perform system administration tasks including monitoring, housekeeping, reporting, logging, and operational maintenance to ensure service availability and compliance.

  Support administration of email security services, including antivirus, antispam, content filtering, attachment whitelisting, and email gateway configurations.

  Manage Exchange Online organization certificates and maintain scheduled synchronization and replication between Active Directory and Microsoft Entra ID.

  Manage and implement change requests through Jira (ITSM), ensuring proper documentation, testing, and deployment.

  Develop, review, and maintain Standard Operating Procedures (SOPs), technical documentation, and operational guidelines.

  Support student account housekeeping exercises, mail grouping activities, and account lifecycle management in accordance with institutional policies.

  Handle high-priority operational requests, including VIP and management-related account administration requests.

  Provide Level 1 and Level 2 operational support for Microsoft 365 messaging and identity services, ensuring timely resolution of incidents and service requests.

  Perform PowerShell administration and reporting to support Microsoft 365, Exchange Online, and Active Directory operational activities.

  Participate in service improvement initiatives, automation projects, and operational process enhancements to improve efficiency and user experience.

  Work collaboratively with internal stakeholders, vendors, and cross-functional teams to ensure the reliability, security, and continuous improvement of messaging and identity services.

Requirements:

• Bachelor's degree in Business Administration, Engineering, Management or related field preferred.
• At least 3 years of experience in Azure AD, Microsoft O365, Cloud Messaging Service, implementation, configuration, system design or related experience.
• Experience in applying Agile techniques to iteratively prioritize and define requirements.
• Excellent interpersonal and communication skills.

This role exists to design, build, and operate scalable, reliable, and observable integration solutions across enterprise platforms. As digital services expand, this role ensures seamless system connectivity using API-led and event-driven architectures, while leveraging cloud-native technologies. The Senior Integration Specialist drives implementation excellence in middleware and integration services while ensuring strong observability, performance, and operational stability. 

Accountabilities 

• Delivery of scalable and resilient integration solutions. 

• Implementation of API, microservices, and event-driven architectures. 

• Platform reliability, observability, and operational excellence. 

• Adherence to security, compliance, and integration standards. 

• Continuous improvement of integration patterns and practices. 

Responsibilities 

• Design, develop, and maintain integration services using Java and Go. 

• Build and deploy containerized applications on OCP (OpenShift) / Kubernetes platforms. 

• Implement API-based and event-driven integration solutions across systems and partners. 

• Ensure solutions meet non-functional requirements including performance, scalability, and resilience. 

• Implement observability practices using tools such as Splunk and other monitoring/telemetry platforms (logs, metrics, traces). 

• Support production systems by troubleshooting integration issues and improving system reliability. 

• Collaborate with DevOps teams to enable CI/CD pipelines, automation, and infrastructure readiness. 

• Apply security best practices in APIs, integrations, and data exchange. 

• Participate in design reviews and contribute to improving integration standards and reusable components. 

• Mentor junior engineers and promote best practices in development and operations. 

Team Scope / Stakeholders 

• Engineering & Development Teams 
  Works with backend and application teams to design and implement robust integration services and APIs. 

• DevOps & SRE 
  Collaborates on CI/CD, deployments, monitoring, and reliability of integration platforms. 

• Security & Risk 
  Ensures integrations comply with enterprise security policies and data protection requirements. 

• Business & Product Stakeholders 
  Translates business requirements into scalable and efficient integration solutions. 

• Architecture & Governance 
  Aligns implementation with enterprise architecture standards and approved patterns. 

• External Partners 
  Supports integrations with vendors, partners, and third-party systems. 

Minimum Profile / Track Record 

• 6–10 years of experience in integration, middleware, or backend engineering roles. 

• Strong hands-on experience in Java and/or Go programming. 

• Proven experience building and deploying applications on Kubernetes / OpenShift (OCP) platforms. 

• Experience in implementing API, microservices, and/or event-driven architectures. 

• Practical experience with observability tools such as Splunk, Prometheus, Grafana, or similar. 

• Strong understanding of REST APIs, messaging systems, and integration patterns. 

• Experience working in cloud-native and distributed systems environments. 

• Familiarity with CI/CD pipelines, DevOps practices, and automation tools. 

• Strong troubleshooting and problem-solving skills in production environments. 

• Experience working in enterprise or large-scale environments is preferred. 

Role Mission:  

• Define and drive the enterprise middleware strategy aligned to business goals, cloud adoption, API-first architecture, and integration modernization. 

• Set architectural standards, design patterns, and best practices across APIs, integration, messaging, and event platforms; ensure solutions are scalable, secure, and resilient. 

• Ensure high availability, observability, performance, and operational readiness of middleware platforms in production, meeting SLAs for mission-critical systems. 

• Lead modernization initiatives (legacy to cloud, monolith to microservices, on-prem to Kubernetes), evaluate new technologies, and continuously improve platform capabilities. 

• Coach architects and engineers, influence cross-functional teams, and work closely with business, security, infrastructure, and vendors to deliver high-impact integration outcomes. 

Accountabilities:  

1. Middleware Platform Ownership 

1. Architecture Governance & Standards 

1. Delivery & Operational Excellence 

1. Transformation & Modernization Execution 

1. People, Stakeholder & Vendor Leadership 

Responsibilities:  

1. Lead the design, review, and approval of middleware solutions, ensuring compliance with enterprise architecture, security standards, and non-functional requirements. 

1. Work closely with delivery teams to plan, prioritize, and execute API, integration, and messaging initiatives, providing hands-on guidance for complex or high-risk implementations. 

1. Oversee production readiness, capacity planning, DR strategies, and support models; act as the highest technical escalation point for middleware incidents and issues. 

1. Assess middleware products, cloud services, and open-source technologies; provide recommendations for adoption, replacement, or optimization based on cost, risk, and scalability. 

1. Establish best practices for DevSecOps, CI/CD, automation, documentation, and knowledge sharing; coach teams to improve engineering maturity and delivery consistency. 

Team Scope/ Stakeholders: 

1. Provide technical leadership and direction to middleware engineers, senior engineers, and solution architects across multiple delivery squads and platforms. 

1. Collaborate closely with Enterprise Architecture, Application Development, Cloud & Infrastructure, SRE, DevOps, Security, and Network teams to deliver integrated, end-to-end solutions. 

1. Work with L2/L3 support, NOC, and ITSM teams to ensure operational readiness, incident resolution, root cause analysis, and continuous service improvement. 

Minimum Profile/ Track Record: 

1. 8–12+ years of experience in enterprise middleware, integration, or platform engineering roles, with at least 5+ years in a senior technical leadership or principal architect capacity. 

1. Proven track record of designing and running large-scale middleware platforms covering API management, ESB/integration, messaging, and event-driven architectures in complex, high-volume environments. 

1. Demonstrated success leading legacy-to-cloud migrations, monolith to microservices transitions, and middleware modernization initiatives using cloud-native and container-based platforms. 

The Lead CRM Engineer owns the reliability, scalability, and delivery of StarHub’s core Customer Relationship Management (CRM) and Order Management (OM) platforms that power customer onboarding, sales journeys, and fulfilment for the Consumer Business. 

The role focuses on ensuring stable, high-performing, and resilient CRM/OM platforms, leading engineering execution across customer, product, order lifecycle, and billing integration domains. Operating within a DevOps model, the Lead CRM Engineer drives production excellence through observability, incident management, and engineering best practices, while mentoring engineers and improving system reliability at scale. 

Responsibilities:   

1. Own end-to-end delivery and reliability of CRM/OM services across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration 

1. Lead design and implementation of scalable backend services and workflow-driven processes for order lifecycle orchestration 

1. Review and govern API design and integration patterns across billing, provisioning/OSS systems, digital channels, and external partners 

1. Ensure API reliability, versioning, and backward compatibility across services 

1. Drive workflow reliability by improving failure handling, retry mechanisms, and state management for long running and asynchronous processes 

1. Oversee data integrity and performance across CRM/OM domains, guiding SQL optimization and ensuring consistency across order, provisioning, and billing flows 

1. Lead DevOps including on-call support, incident response, root cause analysis (RCA), and implementation of preventive fixes 

1. Reduce recurring incidents through systemic improvements and observability insights 

1. Ensure stable operation of services on Kubernetes (EKS), including deployment, scaling, and troubleshooting 

1. Drive improvements in CI/CD pipelines, release automation, and deployment governance 

1. Establish and enhance observability using Splunk, Prometheus, Grafana, and CloudWatch, ensuring SLA adherence for platform availability and performance 

1. Conduct design reviews and code reviews, ensuring adherence to engineering standards and best practices 

1. Mentor engineers and guide team in debugging, system design, and production readiness 

1. Collaborate with cross-functional teams including Product Owners, QA, DevOps, and vendors to deliver reliable end-to-end customer experiences 

Qualifications  

• Bachelor’s degree in Computer Science, Software Engineering, or related field 

• 6–10 years of experience in professional software engineering with strong preference CRM, BSS, or other large-scale enterprise platforms 

• Strong hands-on expertise in Java, Spring Boot, REST APIs, microservices, and distributed systems 

• Advanced SQL expertise in PostgreSQL and/or Oracle including performance tuning, query optimization and database administration   

• Proven experience operating services on Kubernetes-based platforms and cloud environments, preferably AWS  

• Experience working in Agile/Scrum teams within telecom BSS/OSS domains such as CRM, billing, order management 

• Hands-on experience with workflow-driven systems and orchestration engines 

The Principal CRM Engineer defines and evolves the architecture of StarHub’s core Customer Relationship Management (CRM) and Order Management (OM) platforms that power customer onboarding, sales journeys, and fulfilment for the Consumer Business. 

The role focuses on building a scalable, resilient, and future-ready CRM/OM platform, ensuring seamless end-to-end customer experiences and enabling rapid product innovation. Operating within a DevOps model, the Principal CRM Engineer drives platform modernization, architectural standardization, and system-wide reliability, while guiding engineering teams to eliminate systemic issues and scale the platform sustainably. 

Responsibilities:  

1. Define and own the end-to-end architecture of CRM/OM platforms across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration 

1. Establish architectural principles and standards for microservices, API design, workflow orchestration, and data management across CRM/OM domains 

1. Design and optimize workflow orchestration strategies for order lifecycle processes, ensuring scalability and fault tolerance 

1. Drive platform scalability and performance improvements by identifying system bottlenecks across APIs, databases, and workflows 

1. Define and govern data architecture, ensuring consistency, integrity, and efficient data flow across CRM, provisioning, and billing systems 

1. Establish API and integration standards, including versioning, idempotency, and reliability patterns for internal and external system integrations 

1. Lead platform modernization initiatives, including migration from legacy CRM systems to cloud-native CRM-based architecture 

1. Reduce technical debt and system complexity by driving modularization, decoupling, and standardization across services 

1. Define and implement observability and reliability strategies across the platform, ensuring proactive monitoring, alerting, and performance optimization 

1. Collaborate with DevOps and platform teams to design scalable cloud-native solutions using Kubernetes (EKS), CI/CD pipelines, and Infrastructure as Code 

1. Act as the technical authority for design decisions, conducting architecture reviews and ensuring alignment with enterprise architecture and business objectives 

1. Mentor CRM Engineers on system design, architectural thinking, and advanced debugging techniques 

1. Influence cross-functional teams and stakeholders to adopt consistent engineering standards and best practices 

1. Collaborate with Product Owners, QA, DevOps, and vendors to ensure seamless integration and delivery of end-to-end customer journeys 

Qualifications 

• 10+ years of professional software engineering experience with a strong emphasis on system architecture and large‑scale distributed systems 

• Demonstrated ability to design, evolve, and operate enterprise‑critical platforms, particularly within CRM, OM, BSS, or comparable domains 

• Deep architectural expertise across: 

1. Microservices and distributed system design 

1. API design, integration patterns, and service contracts 

1. Workflow driven and orchestration-based systems 

1. Data architecture, modelling, and database performance optimization 

• Strong hands-on technical experience with: 

1. Java, Spring Boot, and RESTful API design/development 

1. PostgreSQL and/or Oracle, including query optimization and performance tuning 

1. Kubernetes based platforms and cloud environments (AWS preferred) 

• Proven experience working in telecom BSS/OSS environments, including CRM, billing, and order management systems 

• Established track record of leading platform modernization, large scale refactoring, and transformation initiatives in complex enterprise environments 

Preferred Certifications 

• Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD) 

• AWS Certified Solutions Architect (Associate or Professional) 

Role Summary

The ManagedServices Innovation & Enablement Consultant is an internal-facing rolefocused on maximizing the value the organization extracts from the ServiceNowplatform to strengthen its Managed Services portfolio across Cyber,Infrastructure, Data & AI, and other business units. This role acts as thebridge between the ServiceNow Enterprise Architecture function and the variousManaged Services business units, translating new ServiceNow platformcapabilities into practical, sellable service enhancements, automationopportunities, and portfolio differentiators.

Key Responsibilities

Cross-BU Opportunity Discovery

·   Partner with service lines’ leads across Enterprise Business Group(EBG) to understand current service delivery pain points, manual processes, andportfolio gaps.

·   Run internal discovery sessions to map business unit operationalworkflows against ServiceNow's evolving feature set, including ITOM, SecOps,AIOps, HAM/SAM, CMDB, App Engine, and Now Assist.

·   Maintain a living backlog of platform capability-to-serviceopportunities, prioritized by impact, feasibility, and strategic relevance tothe managed services portfolio.

Feature-to-Service Translation

·   Track new ServiceNow releases, modules, and roadmap developments,assessing their relevance to existing and emerging managed services offerings.

·   Translate platform features into concrete service enhancements,such as AI-assisted incident triage, proactive event correlation, automatedcompliance workflows, asset visibility, and security operations orchestration.

·   Develop internal capability briefs, value narratives, and use-casesummaries that business unit leaders can adapt in their own solutionpositioning.

Rapid Prototyping and Internal Proof of Value

·   Build lightweight internal demos, mock workflows, or sandbox usecases to validate feature-to-service ideas before formal handoff to theEnterprise Architecture team.

·   Work closely with the ServiceNow Architect to confirm technicalfeasibility, governance alignment, and platform fit, while not owning thearchitecture or implementation.

·   Gather structured feedback from stakeholders across business unitsand refine concepts before recommending wider investment or rollout.

Portfolio Enablement and Knowledge Sharing

·   Create internal enablement assets, playbooks, battlecards, andbriefing materials to help managed services teams explain and position newServiceNow-powered capabilities.

·   Facilitate internal workshops, showcase sessions, andknowledge-sharing forums to promote awareness of newly available platformcapabilities.

·   Serve as the internal point of contact for evaluating whetherspecific managed services ideas can be supported or enhanced by ServiceNow.

Portfolio Roadmap Contribution

·   Feed validated opportunities into the managed services portfolioroadmap in collaboration with presales, portfolio owners, and business unitleaders.

·   Track adoption, operational impact, and differentiation value ofimplemented enhancements to inform prioritization of future initiatives.

·   Provide input into ServiceNow module, licensing, and capabilityinvestment decisions based on cross-business-unit demand and service strategy.

Required Skills andQualifications

·   5+ years of experience in the ServiceNow ecosystem acrossconsulting, presales, platform ownership, managed services, or solutionenablement roles.

·   Working knowledge of at least two key ServiceNow domains, such asITSM, ITOM, SecOps, CMDB, HRSD, SPM, or App Engine.

·   ServiceNow Certified System Administrator (CSA); CertifiedImplementation Specialist (CIS) is an advantage.

·   Prior experience in portfolio strategy, practice development,innovation enablement, or internal product incubation.

·   Familiarity with AIOps, GenAI or Now Assist, automation-firstservice models, or security workflow orchestration.

·   Experience in internal go-to-market enablement, service packaging,or capability development within a multi-business-unit services environment.

·   Strong understanding of managed services operating models in oneor more domains, such as Cybersecurity, Infrastructure Operations, DigitalWorkplace, or Data & AI.

·   Demonstrated ability to translate technical platform capabilityinto service propositions, operational improvements, or commercially relevantportfolio enhancements.

·   Strong internal stakeholder management skills, with the ability towork effectively across business leaders, architects, presales teams, andservice delivery teams.

·   Excellent workshop facilitation, presentation, and storytellingskills for both technical and non-technical internal audiences.

The Account Director – Enterprise (IT Manufacturing) is responsible for driving strategic revenue growth within large IT manufacturing customers (e.g., electronics, semiconductors, hardware, OEMs, smart manufacturing environments).

This role focuses on delivering integrated Telco, Managed Services, and Hybrid IT solutions that enable:

• Smart factories and Industry 4.0
• Multi-site global connectivity
• Secure hybrid cloud infrastructure
• OT/IT convergence
• Supply chain digitization
• Data-driven manufacturing operations

The role requires deep enterprise selling expertise and the ability to engage CIOs, CTOs, Plant IT Leaders, and Digital Transformation Heads.

Qualifications

• Bachelor’s degree in business, Engineering, IT, or related field.

• At least 8 years enterprise sales experience in:
• Telecommunications
• Managed Services
• Cloud / Hybrid IT
• Proven experience selling into manufacturing enterprises.
• Track record of closing large, multi-country deals.

This role will be based at client site. Network Engineer is responsible for supporting and maintaining mission-critical Wireless network infrastructure. The role involves troubleshooting, maintenance, incident response, preventive maintenance, implementation activities, vendor coordination, and support for large-scale wireless environments operating in a 24/7 environment.

•Support day-to-day operations of wireless infrastructure including Cisco Wireless solutions, Aruba solutions, switches, firewalls, captive portals, and authentication systems.
•Perform troubleshooting for Wireless connectivity issues, DNS, DHCP, captive portal access, OTP login issues, VLAN routing, authentication failures, and internet access problems.
•Manage service technical escalations and support major incident troubleshooting during service disruptions.
•Support preventive maintenance, firmware upgrades, patching, and technology refresh activities for wireless and network infrastructure.
•Support WLC upgrade activities including Access Point image updates, failover testing, rollback planning, and validation activities.
•Work closely with vendor TAC such as Cisco TAC and Aruba TAC for issue analysis and problem resolution.
•Perform root cause analysis (RCA) and prepare incident reports, technical findings, and preventive recommendations.
•Support implementation activities including Access Point deployment, switch replacement, firewall migration, SSL certificate updates, and network migrations.
•Coordinate with stakeholders, vendors, contractors, and facility management teams during maintenance and implementation activities.
•Support testing activities such as congestion testing, failover testing, WiFi roaming optimization, and POE/network validation.
•Monitor infrastructure health using tools such as Catalyst Center, AirWave, SevOne, LogicMonitor, NetAlly.
•Fluent in ITSM Incident, Change Management, Service Request platforms such as ServiceNow.
•Maintain technical documentation including install plans, diagrams, inventory records, validation evidence, and maintenance reports.
•Support after-office-hour maintenance windows, standby support, and emergency troubleshooting activities.
•Ensure compliance with operational governance, safety requirements, and change management procedures.

Diploma or Degree in Information Technology, Computer Engineering, Network Engineering, or related field.
Minimum 3–5 years of hands-on experience in network and wireless infrastructure support.

Strong knowledge of:
Cisco Wireless LAN Controllers (WLC)
Aruba Wireless solutions
Switching and routing technologies
Firewalls and network security concepts
DNS, DHCP, VLANs, and authentication systems

Experience with monitoring and management tools such as:
Cisco Catalyst Center
AirWave
SevOne
ServiceNow

Familiarity with incident management, RCA preparation, and maintenance support processes.
Experience supporting enterprise or mission-critical environments is an advantage.
Good troubleshooting, communication, and stakeholder coordination skills.
Ability to work independently and support after-hours maintenance activities when required.

Preferred Certifications
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Professional (CCNP)
Aruba Certified Mobility Associate/Professional
ITIL Foundation Certification

Work Arrangement
Onsite support role
May require standby support, shift work, and after-office-hour maintenance activities depending on operational requirements.

This role will be based at client site. Associate Network Engineer is responsible for supporting and maintaining mission-critical Wireless network infrastructure. The role involves troubleshooting, maintenance, incident response, preventive maintenance, implementation activities, vendor coordination, and support for large-scale wireless environments operating in a 24/7 environment.

•Support day-to-day operations of wireless infrastructure including Cisco Wireless solutions, Aruba solutions, switches, firewalls, captive portals, and authentication systems.
•Perform troubleshooting for Wireless connectivity issues, DNS, DHCP, captive portal access, OTP login issues, VLAN routing, authentication failures, and internet access problems.
•Manage service technical escalations and support major incident troubleshooting during service disruptions.
•Support preventive maintenance, firmware upgrades, patching, and technology refresh activities for wireless and network infrastructure.
•Support WLC upgrade activities including Access Point image updates, failover testing, rollback planning, and validation activities.
•Work closely with vendor TAC such as Cisco TAC and Aruba TAC for issue analysis and problem resolution.
•Perform root cause analysis (RCA) and prepare incident reports, technical findings, and preventive recommendations.
•Support implementation activities including Access Point deployment, switch replacement, firewall migration, SSL certificate updates, and network migrations.
•Coordinate with stakeholders, vendors, contractors, and facility management teams during maintenance and implementation activities.
•Support testing activities such as congestion testing, failover testing, WiFi roaming optimization, and POE/network validation.
•Monitor infrastructure health using tools such as Catalyst Center, AirWave, SevOne, LogicMonitor, NetAlly.
•Fluent in ITSM Incident, Change Management, Service Request platforms such as ServiceNow.
•Maintain technical documentation including install plans, diagrams, inventory records, validation evidence, and maintenance reports.
•Support after-office-hour maintenance windows, standby support, and emergency troubleshooting activities.
•Ensure compliance with operational governance, safety requirements, and change management procedures.

Diploma, Higher NITEC, or equivalent qualification in IT or related discipline.

Basic knowledge of networking, WiFi, internet connectivity, and endpoint devices.
Experience in Service Desk, Helpdesk, NOC, or customer support environments preferred.
Good communication, coordination, and customer service skills.
Familiarity with ServiceNow or ITSM ticketing systems is advantageous.

Work Arrangement
Onsite support role
May require standby support, shift work, and after-office-hour maintenance activities depending on operational requirements.