What Customer Service Jobs are in Newton?

Job Responsibilities:
+ Fulfill and support sales orders
+ Track and follow up closely with Sales and customers on back-orders' status
+ Provide customer support. Attend to all customers' inquiries and provide assistance as and when necessary.
+ Advise customers on Stock available and lead time
+ Coordinate and expedite with factories and internal departments on customer orders and delivery matters.
+ Monitor factories schedule and update according in Oracle
+ Coordinate with Sales and customer on quality issues and good returns, etc.
+ Coordinate with Sales and customer for Calibration completion and training and license , etc.
+ Coordinate with Customer to arrange shipment in month end
+ Coordinate with Finance department on customer payments
+ Issue credit notes to customers
+ Liaise with English and Chinese speaking customers.
+ Support internal and external audit requests.
+ Participate in quarterly cycle count and annual stock take
+ E- Filing of Purchase PO and other sales related documents
+ Prepare Purchase Order / Internal Requisition
+ Knowledge of Oracle is added advantage
+ Good Communication skills & fast learner
**Fortive Corporation Overview**
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
**About Fluke**
Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation ( Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Bonus or Equity**
This position is also eligible for bonus as part of the total compensation package.
This position is also eligible for bonus as part of the total compensation package.
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at

**It's more than a job**
As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you're leading a team, engineering processes, or driving projects, your work ensures that our customers' products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse-it helps shape the flow of global trade.
As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.
**How you create impact**
- To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.
- To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
- To communicate with customers regarding the order status or when issues arise.
- To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.
- To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
- To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
- To ensure compliance with all customer contractual obligations on the part of the company.
**what we would like to bring**
- Experience in customer service or similar role, ideally within logistics or warehousing.
- Strong communication, coordination, and problem-solving skills with a customer-focused mindset.
- High attention to detail and accuracy in documentation, billing, and data entry.
- Proficiency in Microsoft Office; experience with SAP is an advantage.
- A proactive, organized team player who thrives in a fast-paced, collaborative environment.
**what's in it for you**
- Opportunity to build your career with Kuehne+Nagel, a global leader in logistics and supply chain solutions
- Exposure to end-to-end contract logistics operations, working closely with both customers and internal teams.
- Supportive and inclusive work culture that values collaboration, learning, and career development.
- Access to structured training programs and opportunities to upskill in systems like SAP S/4 HANA.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.
Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 19,000 trained professionals
+ 350+ locations worldwide
+ Fortune 500
+ Globally unified systems
The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.
Provide customer service in monitoring freight to ensure timely arrival, accurate and timely customs declarations for final delivery to consignee within specified / agree timeframe
Follow up on inbound shipments and ensure timely delivery to consignee.
+ Monitor flight/vessel arrivals and ensure timely feedback on arrival information to customer.
+ Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
+ Ensure that discrepancy related to shipment is reported to customers and origin offices promptly.
+ Complete customs competency test and able to file for customs entry whenever necessary/required.
+ Ensure all paperwork are in proper order that meet customer profile and comply to local rules and regulations.
+ Ensure Key Performance Indicators on customs entries are met within customers' requirements. Comply with Singapore Customs / Competent Authorities rules and regulations imposed as well as adhering compliance to Expeditors policy and expectations.
+ Achieve 100 % customer satisfaction at all times through understanding customers' needs and handling requirements as well as ensuring 100% compliance.
+ Respond to customer complaint and query with a sense of urgency and provide solution or improvement plan whenever possible.
+ Answer all incoming calls promptly and politely.
+ Develop good rapport with the customers.
+ Ensure all data are entered into system timely and accurately.
+ Ensure that freight and handling charges are billed to customers timely and accurately.
+ Prepare and submit reports timely whenever required.
+ Take up additional tasks as required to meet department's needs.
Other skills
+ Good working knowledge in computer software applications including E-Mail, Excel, Word and PowerPoint
+ Good interpersonal and problem-solving skills
+ Good communications skills with good command in written and spoken English.
Tertiary educations with 1 year working experience. Fresh graduates are also welcomed.
Expeditors offers excellent benefits for full time employees:
+ Benefits complied with local law
+ Health Plan: Medical, Accident Insurance
+ Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.

**Who We Are**
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
**What We Offer**
Location:
Singapore,SGP
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits ( .
**Key Responsibilities**
Performs standard Tier I procedures including wafer measurement.
Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.
Disassembles, cleans and rebuilds kits as part of kit management quality.
Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
Able to diagnose and resolve basic technical problems.
Strives to perform BKM's. Uses knowledge management systems. Follows all IP guidelines.
Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining a neat and orderly work area. Demonstrates a positive attitude in less than optimal customer situations.
Complies with all safety procedures and consistently demonstrates safety as a value.
**Other Requirements** : This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
**Functional Knowledge**
+ Has developed analytical skills and application of scientific methods to perform a variety of activities
**Business Expertise**
+ Has good understanding of how the team integrates with others
**Leadership**
+ Has no supervisory responsibilities
**Problem Solving**
+ Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods
***
**Impact**
+ Impacts the quality of own work
**Interpersonal Skills**
+ Uses communication skills to exchange of information
+ There will be 12 hour shift allocated to successful applicants
+ Location : Woodlands
**Additional Information**
**Time Type:**
Full time
**Employee Type:**
Assignee / Regular
**Travel:**
No
**Relocation Eligible:**
No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
At Thermo Fisher Scientific, we are seeking an experienced Team Leader to support our Customer Care Manager/Senior Manager in leading the Customer Service team based in our Singapore Shared Service center. Operating within our Supply Chain and Commercial Operations function, you will assist in day-to-day leadership and operations in a rapid, fast-paced environment while serving as a trusted business partner to commercial and functional teams.
Your key responsibilities (including but not limited to):
+ Support the Manager in leading, motivating, coaching, and supervising the Customer Care Team
+ Assist with hiring and on-boarding of new employees
+ Support and conduct team meetings and one-on-one sessions with direct reports under Manager's guidance
+ Be an effective Change Agent who leads by example and handles periods of change with motivating behavior while supporting the Manager's vision
+ Oversee daily order fulfillment (Quote-to-Cash including returns, replacements, debits and credits)
+ Own escalated customer issues, conducting root-cause-analysis and follow through to resolution within escalation turnaround time of 24 hours
+ Ensure Key Performance Index (KPI) is met and the team meets daily targets, maintains service level agreements, and consistently delivers exceptional customer experiences
+ Coordinate with Finance, Logistics, Sales, Marketing and other departments to resolve customer issues and deliver end-to-end customer service excellence
+ Apply Practical Process Improvement (PPI) methodologies, identify process gaps and recommend system enhancements for greater efficiency and productivity
+ Be a CAS (Customer Allegiance) ambassador for creating positive customer experiences and make joint customer visits with sales team to solicit VoC (voice of customers)
+ Review CAS data, initiate customer contact to investigate complaints/appreciate feedback, and provide regular internal communications on Customer Experience initiatives
+ Lead and/or participate in cross-divisional/company-wide customer experience initiatives or projects
+ Engage regularly with commercial and functional leaders/stakeholders as a trusted business partner, understand business strategy, and work with the commercial sales team to contribute to organic growth
+ Ensure strict compliance to company policies and procedures (code of conduct, ethics and compliance, customer service level agreement, order fulfillment processes, etc.) and maintain good documentation for audit purpose
+ Any other tasks or projects will be assigned appropriately by the Customer Care Manager/Senior Manager
REQUIREMENTS
+ Bachelor's Degree plus 3 to 5 years of experience leading small customer service teams, preferably in a shared services environment
+ Preferred industry experience in life science or FMCG
+ Demonstrated experience in people management and team development
+ Strong English communication skills, both written and verbal; additional language skills advantageous
+ Advanced proficiency with Microsoft Office suite (Excel, PowerPoint, Outlook)
+ Knowledge of Power Query, RPA and/or AI automation tools
+ Experience with ERP systems (SAP, Oracle) preferred
+ Analytical, problem-solving skills and attention to detail
+ Experience managing performance metrics and driving continuous improvement
+ Ability to work cross-functionally and build strong stakeholder relationships
+ Customer-centric mindset with strong focus on service excellence
+ Self-motivated with ability to adapt in a dynamic environment and manage multiple priorities
+ Collaborative mindset with ability to support others and create a positive work environment
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
The Customer Service Representative is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues.
**Responsibilities**
+ Manage communication with clients, carrier brokers and other offices/facilities for customer service and administration requirements;
+ Process all documentation associated with the movement of our clients' inventory into and out of the facility according to client requirements, and in an accurate and timely manner;
+ Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all legal liability requirements;
+ Order Processing: ensure all orders are processed in a timely manner and according to the clients' specific requirements;
+ Shipping: ensure all bills of lading are correct and confirmed into the appropriate system(s);
+ Adjustments: ensure inventory integrity by processing authorized inventory adjustments;
+ Document, investigate and resolve all customer concerns in a timely fashion;
+ Drive prompt and professional communication at all times for both internal and external customers;
+ Document all shipping errors on the required documentation with accuracy and attention to detail;
+ Maintain all Working Instructions, ensure compliance with ISO Quality Management procedures and are update as required;
+ Assist with dispatch planning / control office;
+ Coordinate details for client KPI daily for internal and external customers;
+ Pursue continuous improvement initiatives to drive increased productivity and service levels;
+ Other duties as assigned to you from time to time by the company.
**Qualifications**
+ 3-4+ years industry experience in Contract Logistics / 3PL;
+ 2-3+ years customer service experience required, additional administrative / data entry experience
+ Excellent communication in English (verbal and written) and presentation skills;
+ Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines;
+ Strong problem solving skills; proven ability to work well both independently and as part of a team required;
+ Proficient computer and keyboarding skills required(Microsoft Word and Excel);
+ Knowledge of order entry systems and warehouse management systems is required
**Employee Type:**
Fixed Term (Fixed Term)
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
The candidate will be key point of contact for our customers to fulfil orders as well as to liaise with the warehouse to ensure that shipments are processed timely and accurately. All candidates will be analytical and customer service-oriented.
**Job Responsibilities**
+ Will be required to support the achievement of meeting customers' KPI by providing high quality customer service. Effective communication with up and downstream stakeholders e.g. clients, warehouse operations, carrier brokers and other offices/facilities is essential
+ Follow up with customer inquiry and provide information about services, products and to process orders
+ Order creation and customer account management in SAP/WMS
+ Backorder and returns management
+ Coordinate with the warehouse team to ensure that operational tasks are met:
+ Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all QA or legal liability requirements;
+ Order Processing: ensure all orders are processed accurately and in a timely manner and according to the client's specific requirements;
+ Shipping: To coordinate with internal and external stake holders to ensure all shipping documents are provided accurately and timely
+ Complaints and returns management
+ Adjustments: ensure inventory integrity by processing authorized inventory adjustments
+ Process all documentation associated with the movement of our clients inventory into and out of the facility according to client requirements, and in an accurate and timely manner
+ Perform clerical duties such as filing and reporting
+ Document, investigate and resolve all customer concerns in a timely fashion;
+ Drive prompt and professional communication at all times for both internal and external customers;
+ Document all shipping errors on the required documentation with accuracy and attention to detail;
+ Other duties as assigned to you from time to time by the company.
+ Observe and comply with standard operating procedures
+ Observe and comply with warehouse health & safety guidelines
**Job Requirements**
+ Possess 3-4 years of Contract Logistics/3PL/Healthcare industry experience and/or 2-3 years of customer-service related role experience
+ Possess excellent communication (written/verbal) and presentation skills
+ Require strong problem solving, organizational and time management skills, including the proven ability to work in a fast-paced environment with time-sensitive deadlines
+ Proven ability to work well both independently and as part of a team required.
+ Proficient in computer usage, working knowledge of WMS or SAP and MS Office.
+ Possess working knowledge of order entry systems and warehouse management systems
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Customer Service Leader (APAC)
**Job details**
**General information**
**Entity**
Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.
Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.
**Reference number**

**Job details**
**Domain**
Programs / Customer Relations
**Job field / Job profile**
Customer services and support - Customer support & services management (CSSM)
**Job title**
Customer Service Leader (APAC)
**Employment type**
Permanent
**Part time / Full time**
Full-time
**Job description**
Customer Service Leader (APAC)
Organizational Details:
CFM Materials LP is a joint venture of GE and Safran Aircraft Engines and is the world's largest provider of used serviceable material for CFM56 engines. We support companies worldwide through warehouses and sales offices near DFW Airport (TX, USA), Amsterdam (Netherlands), Cardiff (Wales) and Singapore.
In addition to its core operation, the company also sells surplus inventories for CFM International and provides inventory for its parent companies' MRO (maintenance, repair and overhaul) network around the world.
Role Description:
This role is part of the APAC team based in our Singapore office reporting into the VP Customer Solutions.
The purpose of this role is to provide effective support and direction to the regions Customer Service Managers and Customers. Along with continuously striving to improve service excellence by proactively developing relationships and delivering a professional service.
Essential Functions/Responsibilities:
Interaction with customers at a management level.
Ensuring Customer Service Managers are correctly trained and follow relevant business practices and procedures.
Mentoring and developing the customer service team to include annual performance reviews (PDR's) and the development of training plans.
Encourage and energize the team to constantly deliver the best in Customer Service.
Monitor Key KPl's (e.g. Customer Service Level) and lead resultant actions.
Lead/Support key business projects and CAM team to drive improvement and excellence.
Provide customer advocacy and present customer needs to help guide company policy and direction.
Coordinate regional teams reporting, goals, and objectives.
Review all customer concerns and requests to return material.
Develop relationships and a proactive approach with customers, understanding their requirements.
To be the Initial point of escalation for customer concerns and questions.
Offer support for operational changes and give feedback on the impact of change to management.
Ensure that service to the customer is always of the highest standard and quality.
Support all day-to-day material requests, from the point of Quote to Sale and Remittance.
Oversee and report on all contract performance data.
Regularly updates VP of Customer Solutions on regional activities, working with customer service team to raise key issues and recommend solutions.
Partners with Regional Sales leader to develop tactics and actions required to support implementation of business strategy.
Manages cross-functional relationships with other departments within CFMM.
**Candidate skills & requirements**
Competencies:
Flexibility
Excellent communicator
Professional
Ambitious / Driven
Conscientious
Works effectively as 'part of the Company team', communicates positively at senior levels both internally and externally.
Demonstrates responsible decision making when balancing Customer Advocacy & Business needs.
Has excellent interpersonal, communication, organizational, and time management skills.
Has a professional and flexible approach.
Ability to effectively problem solve and use initiative.
Candidate Skills and Requirements
Required
Must have substantial knowledge of the CFM56
Significant experience in the aviation industry.
Successful track record in a similar capacity working with customer/contract management experience.
A professional relationship-oriented approach to managing successful customer accounts
Desirable:
Educated to Degree level
Additional Eligibility Requirements:
Ability to develop, manage, and maintain customer accounts
Computer literate with excellent PowerPoint and presentations skills
**Job location**
**Job location**
Asia, Singapore
**City (-ies)**
Singapore
**Applicant criteria**
**Minimum education level achieved**
Bachelor's Degree
**Minimum experience level required**
More than 5 years

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
Every day, our team around the world comes together to deliver supplies that extend lives, expedite recovery efforts, and enrich experiences. We start by understanding what we're shipping-how it's unique-and why a one-size-fits-all solution won't work. Then, MNX combines the right people, partnerships and technology to ensure the on-time delivery of high-value shipments worldwide. Whether your priority is safety and security, temperature monitoring, customs clearance, cost certainty, or all the above; we create a logistics plan that helps you accomplish your goals.
**Job Responsibilities**
+ Process customer orders and shipment routings
+ Respond promptly to customer inquiries related to shipment tracking, routings, quotations, and booking confirmations
+ Handle import and export shipment documentation for Singapore and broader APAC operations
+ Perform order processing and shipment management using MNX Transportation Management System (TMS) and CargoWise (C1)
+ Coordinate shipments and manage day‑to‑day operational requirements to ensure smooth execution
+ Process end‑to‑end Singapore airfreight import and export documentation (full cycle)
+ Perform general administrative duties, including data entry and document filing
+ Participate in company projects and carry out additional tasks as assigned
**Job Requirements**
+ Possess a Diploma in Logistics/Supply Chain or related fields
+ At least 1 year of freight forwarding experience preferred, though in-depth training will be provided to entry‑level candidates.
+ Prior experience in critical logistics, cold chain operations, biopharmaceuticals, medical devices, or clinical trials logistics is an advantage
+ Proficient in Microsoft Office 365 applications (Word, Excel, Outlook, etc.)
+ Prior experience with CargoWise or ParcelLogic TMS is an advantage
+ Able to work independently with minimal supervision, as well as collaboratively within a team environment.
+ Willing to work on rotating shift (whereby off/rest day may not necessarily be on weekends).
+ Comfortable to support overtime where required
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.