20 jobs in Kuehne+Nagel

Sea Logistics Operational Key Account Specialist

Singapore Kuehne+Nagel

Posted 3 days ago

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Job Description

**It's more than a job**
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
**How you create impact**
You will be joining our Operational Key Account team, enabling our customers to optimize their supply chains through our order management + sea transportation management solutions.
Your primary objective is to execute our business strategy by minimizing operational risk + operating costs whilst optimizing service delivery and profits across the region.
**What we would like you to bring**
You will do this in close collaboration with a variety of internal + external stakeholders while focusing on the following key objectives:
+ To build, empower + inspire a high performing team.
+ To develop + maintain strong, trust based relationships with the client + internal stakeholders.
+ To enable team to deliver against operational commitments + development plans.
+ To ensure audit program governance + maturity while ensuring improvement plans are documented + delivered against.
+ To proactively participate in business reviews + ensure supply chain value roadmaps create mutual value.
+ To drive standardization and scalability of operational processes + control environments.
+ To translate structural/recurring issues + risks into functional requirement specifications for the development of new systems, processes, controls, training, policies + facilities.
+ To act as support to projects + initiatives relating to improving customer acquisition, implementations + product/system development.
**What's in it for you**
At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here's what you can look forward to:
+ Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
+ People-Centric Culture: Join a team where your voice matters and people genuinely care.
+ Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
+ Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
+ Rewards & Recognition: Get rewarded for your passion, performance, and potential.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
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Road Logistics Intern (Interim)

Singapore Kuehne+Nagel

Posted 3 days ago

Job Viewed

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Job Description

**It's more than a job**
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
You will be part of our team, adding your knowledge + perspective to the delivery of customer + operational excellence.
**How you create impact**
Your will be responsible for supporting the team with our daily activities + projects.
You will do this by collaborating with various key stakeholders while focusing on the following key tasks.
+ To support in the preparation of materials + market research, gathering insights + trends on our industry.
+ To compile data + information from stakeholders.
+ To assist in the creation of solutions + tools, leading to productivity improvements or other core initiatives.
+ To learn + provide support in selected digital projects.
+ To support in design of industry solutions in driving overall development + productivity for the business.
+ To assist with the setting up + maintenance of our reports + systems.
+ To provide administrative support in various processes
**What we would like you to bring**
+ Good organizational and administrative skills.
+ Proficient in Microsoft Office (Excel, Word, PowerPoint).
+ Strong attention to detail and accuracy.
+ Good communication and interpersonal skills.
+ Able to handle confidential information professionally.
+ Fast learner with a proactive attitude.
+ Available to support administrative tasks
**What's in it for you**
At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here's what you can look forward to:
+ Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
+ People-Centric Culture: Join a team where your voice matters and people genuinely care.
+ Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
+ Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
+ Rewards & Recognition: Get rewarded for your passion, performance, and potential.
+ Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Is this job a match or a miss?
Apply Now

Contract Logistics Customer Service Specialist

Singapore Kuehne+Nagel

Posted 3 days ago

Job Viewed

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Job Description

**It's more than a job**
As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you're leading a team, engineering processes, or driving projects, your work ensures that our customers' products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse-it helps shape the flow of global trade.
As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.
**How you create impact**
- To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.
- To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
- To communicate with customers regarding the order status or when issues arise.
- To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.
- To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
- To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
- To ensure compliance with all customer contractual obligations on the part of the company.
**what we would like to bring**
- Experience in customer service or similar role, ideally within logistics or warehousing.
- Strong communication, coordination, and problem-solving skills with a customer-focused mindset.
- High attention to detail and accuracy in documentation, billing, and data entry.
- Proficiency in Microsoft Office; experience with SAP is an advantage.
- A proactive, organized team player who thrives in a fast-paced, collaborative environment.
**what's in it for you**
- Opportunity to build your career with Kuehne+Nagel, a global leader in logistics and supply chain solutions
- Exposure to end-to-end contract logistics operations, working closely with both customers and internal teams.
- Supportive and inclusive work culture that values collaboration, learning, and career development.
- Access to structured training programs and opportunities to upskill in systems like SAP S/4 HANA.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Is this job a match or a miss?
Apply Now

Contract Logistics Shift Leader

Singapore Kuehne+Nagel

Posted 6 days ago

Job Viewed

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Job Description

**It's more than a job**
As a Contract Logistics Shift Leader at Kuehne+Nagel, you will be part of our Contract Logistics team adding your management expertise + skills to the delivery of Operational Excellence.
**How you create impact**
To ensure the smooth operation of the warehouse through leading an operational team. The activities needed to deliver these objectives include:
+ To manage, plan, organize, staff, + direct warehouse activities attending to HR issues such as absence, attendance, sick leave etc. this will include assessing workloads within the allocated team + allocating resources adequately on a day to day basis
+ To achieve your key performance indicators (KPI) in the areas of management, productivity, + customer service and to ensure your teams deliver against their KPI.
+ To ensure that all company equipment + assets are handled + operated in a responsible manner at all times.
+ To ensure that all team members are compliant with all Health + Safety policies + processes at all times.
**What we would like you to bring**
You bring strong people leadership skills, hands-on warehouse experience, and a safety-first mindset to lead operational teams effectively.
We'd like you to bring:
+ Proven experience in a warehouse or Contract Logistics operational role, ideally in a shift leadership or supervisory capacity.
+ Strong people management skills, including experience leading diverse and outsourced workforces.
+ Solid understanding of warehouse operations, productivity management, and KPI tracking.
+ A proactive, solutions-oriented mindset with the ability to anticipate and resolve issues on the floor.
+ Strong commitment to operational safety, compliance, and quality standards.
+ Ability to communicate clearly, lead by example, and engage teams effectively.
+ A structured and disciplined approach to planning, execution, and follow-up.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Is this job a match or a miss?
Apply Now

QuickSTAT Operational Key Account Expert

Singapore Kuehne+Nagel

Posted 6 days ago

Job Viewed

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Job Description

**It's more than a job**
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
**How you create impact**
+ Build and maintain strong relationships with key clients, ensuring their needs are consistently met while delivering an excellent customer experience.
+ Monitor live shipments, provide shipment updates, and manage client reports, KPI reports, QBRs and investigation reports in accordance with client requirements.
+ Collaborate closely with customers, Operations, Sales and Business Development to resolve issues, manage escalations and attend client meetings.
+ Support day-to-day customer activities, including customs invoice and shipping approvals, live bookings, collection orders, quotations, pricing requests and shipping queries.
+ Maintain customer information, site lists, Special Instructions (SI's) and contact details in QuickTRACK and Outlook.
+ Identify and implement opportunities to improve service quality and productivity while monitoring client profitability.
+ Provide out-of-hours customer support and assist the Customer Service and Commercial teams as required by QuickSTAT Management
**What we would like you to bring**
+ Strong knowledge of Customer Service Specialist (Biopharm) Courier Operations, with a broad understanding of import, export, warehouse and transport operations.
+ Knowledge of Clinical Trial Logistics, including temperature-controlled shipping, packaging, courier operations, client setup and regulatory requirements.
+ Strong teamwork, communication, decision-making, planning and organisational skills, with the ability to work independently and perform under pressure.
+ Good numerical, financial and computer skills, with proficiency in Word, Excel and PowerPoint.
+ Relevant industry and customer service experience, with the ability to carry out the responsibilities of the role.
+ GDP training, IATA Dangerous Goods by Air certification and IT/computer literacy qualifications.
**What's in it for you**
At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here's what you can look forward to:
+ Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
+ People-Centric Culture: Join a team where your voice matters and people genuinely care.
+ Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
+ Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
+ Rewards & Recognition: Get rewarded for your passion, performance, and potential.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Is this job a match or a miss?
Apply Now

Contract Logistics Shift Leader

Singapore Kuehne+Nagel

Posted 6 days ago

Job Viewed

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Job Description

**It's more than a job**
As a Contract Logistics Shift Leader at Kuehne+Nagel, you will be part of our Contract Logistics team adding your management expertise + skills to the delivery of Operational Excellence. To ensure the smooth operation of the warehouse through leading an operational team.
**How you create impact**
To ensure the smooth operation of the warehouse through leading an operational team. The activities needed to deliver these objectives include:
+ To manage, plan, organize, staff, + direct warehouse activities attending to HR issues such as absence, attendance, sick leave etc. this will include assessing workloads within the allocated team + allocating resources adequately on a day to day basis
+ To achieve your key performance indicators (KPI) in the areas of management, productivity, + customer service and to ensure your teams deliver against their KPI.
+ To ensure that all company equipment + assets are handled + operated in a responsible manner at all times.
+ To ensure that all team members are compliant with all Health + Safety policies + processes at all times.
**What we would like you to bring**
You bring strong people leadership skills, hands-on warehouse experience, and a safety-first mindset to lead operational teams effectively.
+ Proven experience in a warehouse or Contract Logistics operational role, ideally in a shift leadership or supervisory capacity.
+ Strong people management skills, including experience leading diverse and outsourced workforces.
+ Solid understanding of warehouse operations, productivity management, and KPI tracking.
+ A proactive, solutions-oriented mindset with the ability to anticipate and resolve issues on the floor.
+ Strong commitment to operational safety, compliance, and quality standards.
+ Ability to communicate clearly, lead by example, and engage teams effectively.
+ A structured and disciplined approach to planning, execution, and follow-up.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Is this job a match or a miss?
Apply Now

National Contract Logistics Business Development Manager

Singapore Kuehne+Nagel

Posted 6 days ago

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Job Description

**It's more than a job**
As an National Contract Logistics Business Development Manager at Kuehne+Nagel, your primary objective will be to develop existing or new Contract Logistics business by coordinating all business development actions + triggering opportunities for larger accounts at a cluster level.
**How you create impact**
You will do this by working with a variety of internal + external stakeholders, ensuring compliance with our current commercial policy while focusing on the following key objectives.
+ To develop + manage a sizeable pipeline of opportunities, actively driving each opportunity through the entire Customer Engagement Cycle.
+ To lead commercial negotiations + create high quality business proposals.
+ To actively develop + maintain customer contacts along with a network of prospects within the specified vertical.
+ To actively network + link with other colleagues (Subject matter experts, Account Managers) at every level of the organisation, from global to regional to country.
+ To capture + manage business + market intelligence, ensuring the communication of same to key stakeholders.
+ To highlight achievements in the business development space using a variety of dynamic tools.
+ To capture + manage business + market intelligence, ensuring the communication of same to key stakeholders.
+ To drive + roll-out yearly business development plans for the specified vertical.
**What we would like you to bring**
+ At least 8 years of experience in contract logistics business development or a related field.
+ Proven track record of achieving sales targets and driving revenue growth
+ Strong understanding of logistics operations, including warehousing, transportation, and distribution
+ Experience in leading a BD team to develop business in Singapore and Malaysia
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Is this job a match or a miss?
Apply Now

Road Logistics Customer Care & Operations Specialist

Singapore Kuehne+Nagel

Posted 7 days ago

Job Viewed

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Job Description

**It's more than a job**
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
You will be part of our Road Logistics team, adding your leadership expertise + skills to the delivery of customer + operational excellence.
**How you create impact**
You will oversee + manage our business activities to achieve our business goals by ensuring top class operational efficiency + supporting initiatives to increase revenue generation + profit margins.
You will do this by collaborating with various key stakeholders while focusing on the following tasks.
 To drive, expand + collaborate to achieve a structured roll out of our Centre of Excellence for domestic cross-border transport (wherever applicable), along with haulage activities on a central platform.
 To actively develop measures to improve our vendor management capability, reviewing + aligning resource
allocation across different business activities to provide optimum service levels.
 To ensure efficient operational activities exist + are continuously optimized by implementing best practice.
 To support in the development + implementation of operational + reporting systems, including transport
management systems (TMS) + application of new software.
 To manage + review operational policies, standards + procedures including integrating + implementing
automation, technology + systems.
 To review incident/ crisis management ensuring effective business continuity plans are in place.
 To monitor the annual budget, initiating corrective actions in case of deviations.
 To ensure compliance with applicable certifications + standards.
**What we would like you to bring**
+ Minimum Diploma
+ Strong communication and interpersonal skills.
+ Able to communicate in English and Malay.
+ Ability to handle multiple tasks and manage priorities.
+ Proficient in Microsoft Office
+ Problem-solving and conflict resolution skills.
**What's in it for you**
At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here's what you can look forward to:
+ Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
+ People-Centric Culture: Join a team where your voice matters and people genuinely care.
+ Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
+ Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
+ Rewards & Recognition: Get rewarded for your passion, performance, and potential.
+ Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Is this job a match or a miss?
Apply Now

Air Logistics Gateway Operations Specialist

Singapore Kuehne+Nagel

Posted 7 days ago

Job Viewed

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Job Description

**It's more than a job**
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
**How you create impact**
You will be part of our Air Logistics team, adding your procurement, carrier + relationship management expertise + skills to the delivery of Customer + Operational Excellence.
Your primary objective will be to support capacity + pricing procurement for regular as well as adhoc business + trade lanes by ensuring Carrier Management is a priority + key factor in gaining + retaining customers, always in alignment with policy. You will need to liaise with internal + external stakeholders while aligning the interests of each with our key objectives.
**What we would like you to bring**
+ To lay out a procurement plan for assigned area of responsibility in alignment with larger initiatives.
+ To evaluate current carrier share for key trade lanes, recommending optimization measures to maximize core carrier share.
+ To evaluate opportunities to consolidate current volumes to achieve better yields and help optimize ANR, laying the foundation for future business development opportunities.
+ To work with the procurement team in the promotion of consol / build up pallet deals, helping to create efficiencies in our long term procurement efforts.
+ To evaluate carrier metrics + ensure volume allocations are in line with targets to support PCP program success.
+ To monitor + push for maximization of volumes via our Gateways, to achieve better consol benefits as well as supporting cost management.
**What's in it for you**
At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here's what you can look forward to:
+ Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
+ People-Centric Culture: Join a team where your voice matters and people genuinely care.
+ Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
+ Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
+ Rewards & Recognition: Get rewarded for your passion, performance, and potential.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Is this job a match or a miss?
Apply Now

Air Logistics Customer Care Specialist

Singapore Kuehne+Nagel

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

**It's more than a job**
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
**How you create impact**
The core purpose of the Customer Care Specialist and their responsibility is to: - Grow, retain and serve the customer through commercial, local customer ownership while maximizing profitability. The Customer Care Specialist is to deliver excellence in every local interaction and thereby, elevating the customer experience across all touchpoints.
You will be the main point of contact for your local, assigned customers, proactively owning the following elements and taking full responsibility for their experience with K+N: - Customer experience, delivering service and satisfaction to the highest level - Customer Growth, retention and serving the local customer with all their requirements - Maximising Customer Profitability
**What we would like you to bring**
Commercial Management:
+ Lead and manage customer growth & retention analysis and actions
+ Upselling of K+N services and products to support customer requirements
+ Spot quotation execution and follow up
+ Own the profitability management and lead improvement actions through internal collaboration
+ Commercial financial management to support resolution of bad debt issues
Relationships & Communication:
+ Commercial communication incl. customer promise impact
+ Bookings clarification communication
+ Shipment update and deviation communication
Customer Promise Monitoring:
+ Deliver overall transit time and commercial conditions as promised
Onboarding & Fulfilment:
+ Lead or support the onboarding of new customers via our Implementation processes
+ Creation of the shipment file and completion of the shipment file preparation
+ Guide and ensure the customer is meeting our compliance and regulation standards
Customer System Maintenance:
+ Manage and maintain accurate data within the Customer's Business Profile
+ Ensuring a healthy credit limit is maintained
+ Have valid and accurate rates loaded into our systems in a timely manner
Dispute Management:
+ Manage all customer complaints and claims with empathy through to resolution
+ Raise and follow the correct internal escalation path where applicable
+ Ensure all claims are accurately logged in our claims portal system
**What's in it for you**
At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here's what you can look forward to:
+ Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
+ People-Centric Culture: Join a team where your voice matters and people genuinely care.
+ Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
+ Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
+ Rewards & Recognition: Get rewarded for your passion, performance, and potential.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
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