What Analyst Positions Jobs are in Singapore?

Asendia empowers businesses to grow across borders with a range of international e-commerce and mail delivery services. Launched in 2012 by La Poste and Swiss Post, Asendia has the combined expertise of over 1500 employees across 4 continents. With operations across the world, we bring together a wealth of international and local expertise, and a network that delivers to over 200 countries and territories. Asendia’s heritage as a mail business is unrivalled, but today we are also at the forefront in providing e-commerce parcel solutions for e-tailers selling internationally. We provide a number of value-added services too, including returns, fulfilment and lettersshops, and we have acquired a number of companies to enhance our services, including eShopWorld a global e-commerce software business.

Asendia is committed to providing equal opportunities. In accordance with the applicable local laws, regulations, and ordinances, all qualified applicants will receive fair consideration for employment without regard to age, race, gender, religion, national origin, ethnicity, sexual orientation, marital status and family responsibilities, disability, or any other protected characteristics.

WE ARE LOOKING FOR.

Operations Analyst / Senior Analyst

Role Purpose

We are seeking an Operations Analyst / Senior Analyst to join our eCommerce Logistics – Hub Operations team in Asendia Singapore. Reporting to Head of Supply Chain Singapore / South Asia, you will predominantly be responsible for overseeing end-to-end delivery performance, driving performance insights, and analysing service level gaps. You will collaborate across departments to enhance service quality and customer satisfaction through resolving issues and improving processes.

Your Tasks

• Measure and monitor end-to-end (E2E) delivery and transit times and provide weekly / monthly performance reports to the management team.
• Identify and analyse the root causes of SLA deviations when performance does not meet management targets.
• Respond to customer inquiries regarding parcel status, providing timely and clear explanations.
• Collaborate with Operations and other departments to implement effective action plans that enhance the E2E delivery process.
• Conduct periodic quality reviews with the Regional Quality Team to ensure the local office consistently aligns with regional SLA targets and quality standards.

Your Profile

A. Qualifications

• Diploma / Degree in Logistics, Supply Chain, Business, Data Analytics, or a related field. 2-3 experience in operations, logistics, last mile within the e-commerce industry is preferred. Fresh graduates are welcome to apply.
• Advanced proficiency in Microsoft Excel, including functions such as pivot tables, VLOOKUP, Power Query, and dashboards. Experience with SQL for querying databases.
• Good knowledge of database structures and reporting tools (e.g., Power BI, etc).
• Familiarity with SLA monitoring and end-to-end logistics processes is an advantage.

B. Core Competencies

i. Driving Success

• Ask questions and be open to continuous improvement
• Perseveres to achieve the goals and tasks on hand
• Executes on strategic plans and provides improvement measures to management

ii. Communicating Information

• Delivers consistent and clear messages and ideas
• Expresses consistent and clear messages using various modes of communication

iii. Adjusting to Change

• Demonstrates willingness to move out of comfort zone
• Remains optimistic even in challenging circumstances

Our Facts

Our Vision: We empower our customers worldwide with seamless access to global markets through our innovative and sustainable cross-border e-commerce logistics solutions.

Our Values: Deliver for our customers, Strive for excellence, Collaborate as one team.

Our APAC Core Competencies: Driving success, Communicating information, and Adjusting to change are essential competencies that drive our strategy in APAC.

Employees wellbeing and corporate social responsibility are at the heart of our core values. We wish to instil a strong culture of corporate social responsibility within every employee and hope to create a positive and productive environment where employees can thrive.

If this sounds like the kind of place you would like to work and the sort of role you are looking for, then get in touch, we are waiting to hear from you.

Please send your application in English to:

reference number “OPA_ _ASSG”.

All personal data collected will be used for recruitment related purposes and treated in strictest confidentiality. Only shortlisted candidates will be informed. All personal data supplied will be destroyed after completion of the recruitment process.

ORGANISATIONAL INFORMATION

As the holding company of Singapore’s public healthcare institutions, we are always looking for qualified, passionate individuals who are keen to make a valuable contribution to public healthcare. At MOH Holdings, we believe our employees are our greatest asset and we are dedicated in helping them achieve their full potential through professional development and by providing an environment to develop their leadership skills and competencies.

JOB OVERVIEW

Reporting to the Team Lead, Claims Management Office, the Claims Rules Analyst supports the development, review and implementation of MediShield Life Claims Rules .

The role sits at the intersection of clinical evidence, claims analytics, policy judgement and stakeholder engagement . The officer will review clinical literature and international claims guidance, analyse historical claims data, work with clinician expert groups and MOH stakeholders, and translate findings into clear Claims Rule proposals and senior management submissions.

The officer will also support the promulgation, education and post-implementation monitoring of Claims Rules to promote appropriate MediShield Life claims and prudent use of healthcare resources.

This role requires comfort working with ambiguity, as officers will often need to make balanced recommendations amid sparse evidence, noisy claims data, differing clinical views and operational constraints.

JOB RESPONSIBILITIES

1. Claims Rules Development

1. Conduct literature reviews of clinical guidelines, international claims guidance, health technology assessments and published medical literature.
2. Review evidence on clinical effectiveness, cost-effectiveness and appropriate indications for selected procedures.
3. Develop preliminary Claims Rule proposals based on clinical evidence, claims data and policy considerations.
4. Draft Claims Rules in consultation with clinician expert workgroups and internal MOH stakeholders.
5. Ensure Claims Rules are clear, clinically sound, operationally implementable and aligned with policy intent.

2. Claims Data Analysis

1. Analyse historical claims data to identify utilisation trends, provider variation and potential inappropriate claiming patterns.
2. Assess the feasibility of implementing proposed Claims Rules using available claims and administrative data.
3. Quantify potential impact, including claims volume, affected providers, possible cost savings and operational implications.
4. Monitor post-implementation trends to assess the effectiveness of Claims Rules and identify areas for review.
5. Ensure that analyses are decision-focused and appropriately interpreted.

3. Stakeholder Consultation and Workgroup Support

1. Provide secretariat and analytical support for Claims Rules workgroup discussions.
2. Elicit key issues, document clinical and operational inputs, and identify areas of consensus or disagreement.
3. Engage internal and external stakeholders to clarify concerns, test proposals and refine Claims Rule drafts.
4. Translate complex clinical, data and policy considerations into clear materials for discussion.

4. Senior Management Submissions and Policy Papers

1. Prepare senior management submissions setting out the rationale, evidence, risks and implementation considerations for proposed Claims Rules.
2. Apply systems thinking to anticipate operational impact, provider behaviour, patient implications and unintended consequences.
3. Work collaboratively with stakeholders to incorporate inputs and prepare final drafts for approval.
4. Present recommendations clearly and concisely to support decision-making.

5. Implementation, Education and Review

1. Support the publication and communication of finalised Claims Rules.
2. Respond to implementation feedback and help clarify Claims Rule intent where required.
3. Support offline and online education efforts to enhance awareness and understanding of Claims Rules.
4. Contribute to periodic review and refinement of Claims Rules based on feedback, claims data and changes in clinical practice.

JOB REQUIREMENTS

Education and Professional Background

A basic university degree is required. The following backgrounds would be advantageous:

1. Medical degree, pharmacy degree, life sciences degree, health economics degree or related healthcare qualification.
2. Medical doctors, pharmacists or healthcare professionals familiar with clinical procedures, clinical guidelines or healthcare operations.
3. Candidates with research, policy, health financing, insurance, health technology assessment or pharmacoeconomics experience.
4. Candidates with experience analysing healthcare, claims, administrative, operational or financial datasets.

Technical and Analytical Skills

The candidate should demonstrate:

1. Strong analytical and critical thinking.
2. Ability to interpret clinical literature and synthesise evidence.
3. Ability to work with data to identify trends, risks and implementation considerations.
4. Familiarity with statistical or analytical tools such as Excel, SQL, Python, R, Power BI or Tableau would be advantageous.
5. Ability to distinguish between data signals, clinical evidence, stakeholder opinion and policy judgement.

Communication and Stakeholder Skills

The candidate should demonstrate:

1. Clear and precise written communication.
2. Ability to explain complex clinical, claims or policy issues to both clinical and non-clinical audiences.
3. Confidence engaging stakeholders with differing views.
4. Ability to identify areas of consensus and disagreement.
5. Ability to incorporate feedback while maintaining policy clarity and analytical rigour.

Other Required Qualities

We are looking for candidates who demonstrate:

1. Systems thinking, including awareness of implementation risks and unintended consequences.
2. Sound judgement when working with incomplete information.
3. Strong project management and follow-through.
4. Ability to manage timelines, stakeholder inputs and iterative drafting.
5. Openness to feedback and comfort working to high standards of accuracy and clarity.
6. Intellectual curiosity and willingness to learn unfamiliar clinical or policy areas.

A successful officer in this role will be able to move from evidence and data to a balanced recommendation, explain trade-offs clearly, engage stakeholders constructively, and produce policy papers that are accurate, concise and implementation-oriented.

Shortlisted candidates may be asked to complete a written case exercise assessing evidence synthesis, claims-data interpretation, policy judgement, systems thinking and written communication.

Note: The appointed candidate will be seconded to Ministry of Health. The job title, such as Executive, Senior Executive or Manager, will also be determined based on the candidate’s qualifications and relevant experience.

About us:

For over 30 years, Synergix Technologies has been the undisputed pioneer of ERP solutions in Singapore, empowering over 600 loyal corporate clients to streamline their operations.

Today, Synergix Technologies Pte Ltd is now a subsidiary of Miroku Jyoho Service Co., Ltd. (MJS), a Tokyo Stock Exchange-listed ERP and accounting solutions provider where we're entering an exciting new phase of accelerated growth. Backed by MJS’s global expertise and resources, we are expanding our reach across Singapore and Southeast Asia.

We are looking for a high-performing Business Analyst who is passionate about solving business challenges through ERP solutions. You will collaborate with clients to analyze requirements, manage implementation projects, and deliver successful system rollouts while providing ongoing support.

Job Descriptions:

• Understand clients' business functions and objectives so as to propose appropriate and efficient solutions.
• Conceptualize and Design user friendly interface.
• Prepare detail specifications, design documents and test cases.
• Manage scope of work and project schedule based on the agreed timeline committed to clients.
• Monitor entire SDLC development.
• Train clients on the ERP software solutions discussed.
• Make sure successful live run of all clients assigned.
• Carry out post implementation support.

Requirements:

• This is an entry/junior-level role. Fresh graduates are welcome to apply.
• Bachelor's degree or above from a globally recognized top-tier university (ranking 200 globally) , preferably in Computer Science, Information Systems, Accounting, Business Studies, or a related field.
• Strong interest in ERP solutions, e.g. Project Costing, Supply Chain Management, and Payroll.

Due to the high volume of applications, only shortlisted candidates will be contacted. Please note that this role is open to Singapore Citizens and Singapore Permanent Residents only.

Visit our website for more information:

• Synergix Technologies:
• Miroku Jyoho Service:

The role of Evidence to Practice Office (ETPO) under the Agency for Care Effectiveness (ACE) is to:

• Identify clinical practice gaps (e.g. changes in international practice guidelines or significant developments in new drug classes) that are relevant and of national priority
• Address gaps through the development of evidence-based national clinical guidance;
• Design and evaluate implementation strategies that promote the adoption of clinical guideline recommendation;

The Senior Specialist/ Specialist/ Principal Analyst/ Analyst reports to the Lead Specialists of the Evidence to Practice Office (ETPO) under ACE. As a Senior Specialist/ Specialist/ Principal Analyst/ Analyst, you will be responsible for:

• Conducting formative research and evidence synthesis;
• Designing suitable dissemination and implementation strategies to support the translation of evidence-based recommendations into sustainable practice change across healthcare settings
• Working with stakeholders to facilitate successful implementation of identified interventions;
• Evaluating the impact of the products and activities of ETP, e.g. the ACE Clinical Guidelines and accompanying implementation strategies

Formative Research & Evidence Synthesis, Implementation planning & execution

• Identify, critically appraise and synthesise information from a range of sources (e.g. published literature, research or review articles, guidelines, internal MOH reports and drug utilisation reports) to identify practice gaps, clinical concerns, barriers and facilitators
• Engage key opinion leaders, primary care clinicians and other key informants through surveys and interviews to understand health professional knowledge, attitudes and behaviours, and synthesise findings
• Use quantitative or qualitative findings to inform the design of implementation strategies/ products targeting behaviour change and improvement in clinical or cost outcomes
• Draw on established implementation and behavioural science frameworks to assess readiness, categorise barriers, and tailor approaches to specific healthcare contexts
• Synthesise and develop content and materials to facilitate the execution of curated strategies

Planning & Organisation

• Assist with planning and conducting of meetings such as scoping workshops and committee meetings, and provide secretariat support for the above
• Assist with the design, editorial, and review processes associated with program interventions, and identifying and managing project risks
• Assist with planning and management of operational workflows and aspects of interventions.

Evaluation of impact

• Develop and maintain records of work to ensure an audit trail
• Design and track implementation progress using appropriate metrics, conduct process evaluations, and synthesise learnings to refine strategies and inform future implementation efforts

Communication & Engagement

• Work with Planning and Policy (P&P) team and other stakeholders to ensure coordinated and successful dissemination of ETP products and programmes.
• Build and maintain relationships with other Divisions within MOH and key external stakeholders (e.g. healthcare clusters, professional bodies, clinical experts) to facilitate co-design and buy-in for implementation initiatives
• Maintain links with external academic, professional and clinical institutions to ensure current best practice
• Promote the technical work of the Agency to be recognised as an excellence centre for promoting appropriate and value-based care in Singapore

Training & Development

• Undertake continuing personal and professional development to satisfy the required technical competencies
• Support capability building among peers and partners to strengthen the application of implementation and behavioural science knowledge

Educational Requirements:

• Degree in healthcare field (medicine, medical science, pharmacy, psychology, biomedical engineering) or economics
• Post graduate qualifications in implementation science, behavioural science, public health, health economics, or related scientific field; or equivalent level of knowledge and skills acquired through research experience and further training/ development

Other requirements/qualities such as personality traits, interests or skills required for the job:

• Critical appraisal skills that can be applied to rigorous interpretation of guidelines and scientific studies
• Experienced in project management
• A commitment to excellence in quality of research and outputs
• Excellent time management and discipline in meeting deadlines
• Good verbal and written communication skills, with the ability to engage both technical and non-technical audiences and present complex information clearly
• Ability to work well with others and build networks
• Decision making and problem-solving acumen

Years of Experience Required:

Relevant experience working in or with healthcare institutions in Singapore will be an advantage.

About the Role:

We are looking for a Revenue Operations (RevOps) Analyst / Senior Analyst to join our team and play a pivotal role in optimizing our revenue processes. This role sits at the intersection of sales, marketing, and customer success, ensuring seamless lead management, CRM efficiency, and data driven decision-making. The ideal candidate is highly analytical, process-driven, and eager to contribute to RISE programs’ growth by improving operational efficiency.

Key Responsibilities:

1. CRM & Tech Stack Management (HubSpot)

• Own CRM administration, ensuring data accuracy and integrity.
• Optimize CRM workflows, troubleshoot issues, and manage system integrations
• Train teams on CRM best practices and data hygiene
• For Senior Analyst: Lead CRM enhancements, evaluate new tools, and drive automation strategy

2. Data Analytics & Revenue Reporting

• Develop/Maintain dashboards and reports to track sales pipeline, conversion rates, sales length cycle and revenue performances
• Provide real-time performance insights to leadership for strategic decision-making.
• Support forecasting efforts by analyzing sales trends and pipeline velocity.
• For Senior Analyst: Develop predictive models and provide strategic insights to optimize revenue processes.

3. Sales Ops Process Management, Optimization & Automation

• Support the sales team by ensuring a smooth enrolment process for learners, including tracking learner payments to ensure timely collection and management of learner contracts to ensure compliance and proper documentation
• Identify inefficiencies in sales processes and suggest improvements
• For Senior Analyst: Lead process transformation initiatives and drive continuous improvement.

5. Performance Tracking & GTM Strategy Support

• Define and track KPIs across sales and marketing teams.
• Support strategic planning by analyzing market trends and competitor benchmarks.
• Act as a liaison between sales, marketing, program teams to ensure smooth operations.
• For Senior Analyst: Drive strategic alignment, influence leadership, and recommend process optimizations.

6. Event Management Support

• Assist with event logistics and coordination for in-person and virtual outreach events, incl. collaborating with marketing team for EDM creation
• Liaise with trainers and speakers to ensure content is well-curated and delivered effectively.
• Manage event registrations, attendee tracking, and post-event follow-ups.
• Work closely with sales and marketing to maximize lead generation from events.

Who You Are:

• Analyst: 3-5 years of experience in Sales Operations, CRM Management, or Revenue Operations.
• Senior Analyst: 6-9 years of experience with a proven track record in revenue process optimization and strategic planning.
• Strong analytical skills with experience in HubSpot or other CRM tools.
• Proficiency in data visualization tools (Excel, Tableau).
• Ability to identify and resolve process inefficiencies through automation and optimization.
• Experience working with cross-functional teams (sales, marketing, product teams).
• Strong communication skills with a problem-solving mindset.