249 Helpdesk Support jobs in Collyer Quay

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Job Title: Helpdesk Support Engineer

12 months contract Renewable

Open to Singaporeans Only

Job Summary: We are looking for a proactive and customer-oriented individual to join our team as a Helpdesk Support Engineer (1st Level Helpdesk) . The successful candidate will serve as the first point of contact for users via hotline, email, and chatbot channels, providing accurate information, initial troubleshooting, and timely resolution or escalation of issues.

Key Responsibilities

• Respond to inbound hotline calls from the public and provide first-call resolution wherever possible.
• Offer guidance and advice on common issues or enquiries in a professional and courteous manner.
• Log, escalate, and track issues that require further support from internal support/product teams.
• Ensure accurate documentation of each incident or service request in the ticketing system.
• Perform outbound callback to users who requested follow-up.
• Respond to customer queries via email and chatbot as assigned by the team leader.
• Collaborate with internal teams to ensure timely resolution of escalated requests.
• Maintain a high level of customer satisfaction through effective communication and service delivery.
  
  

• GCE 'O' Level / Diploma in any discipline.
• At least 1 year of customer service or helpdesk experience preferred.
• Excellent communication skills in English (spoken and written); other languages a plus.
• Basic IT knowledge and experience using ticketing systems is an advantage.
• Strong problem-solving skills and ability to remain calm under pressure.
• Willing to work in a fast-paced, customer-facing environment.
• Able to work shift or weekend duties if required.
  
  

• Seniority level Entry level

• Employment type Contract

• Job function Information Technology
• Industries Staffing and Recruiting

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Johor Baharu, Johore, Malaysia $30,000.00-$42,000.00 5 months ago

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• Respond to inbound hotline calls from the public and provide first-call resolution wherever possible.
  
  
• Offer guidance and advice on common issues or enquiries in a professional and courteous manner.
  
  
• Log, escalate, and track issues that require further support from internal support/product teams.
  
  
• Ensure accurate documentation of each incident or service request in the ticketing system.
  
  
• Perform outbound callback to users who requested follow-up.
  
  
• Respond to customer queries via email and chatbot as assigned by the team leader.
  
  
• Collaborate with internal teams to ensure timely resolution of escalated requests.
  
  
• Maintain a high level of customer satisfaction through effective communication and service delivery.
  
  

• GCE 'O' Level / Diploma in any discipline.
  
  
• At least 1 year of customer service or helpdesk experience preferred.
  
  
• Excellent communication skills in English (spoken and written); other languages a plus.
  
  
• Basic IT knowledge and experience using ticketing systems is an advantage.
  
  
• Strong problem-solving skills and ability to remain calm under pressure.
  
  
• Willing to work in a fast-paced, customer-facing environment.
  
  
• Able to work shift or weekend duties if required.
  
  

Join to apply for the Helpdesk Support Engineer (CSO) role at Peoplebank

2 days ago Be among the first 25 applicants

Join to apply for the Helpdesk Support Engineer (CSO) role at Peoplebank

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Job Title: Helpdesk Support Engineer

12 months contract Renewable

Open to Singaporeans Only

Job Summary: We are looking for a proactive and customer-oriented individual to join our team as a Helpdesk Support Engineer (1st Level Helpdesk) . The successful candidate will serve as the first point of contact for users via hotline, email, and chatbot channels, providing accurate information, initial troubleshooting, and timely resolution or escalation of issues.

Key Responsibilities

• Respond to inbound hotline calls from the public and provide first-call resolution wherever possible.
• Offer guidance and advice on common issues or enquiries in a professional and courteous manner.
• Log, escalate, and track issues that require further support from internal support/product teams.
• Ensure accurate documentation of each incident or service request in the ticketing system.
• Perform outbound callback to users who requested follow-up.
• Respond to customer queries via email and chatbot as assigned by the team leader.
• Collaborate with internal teams to ensure timely resolution of escalated requests.
• Maintain a high level of customer satisfaction through effective communication and service delivery.
  
  

• GCE 'O' Level / Diploma in any discipline.
• At least 1 year of customer service or helpdesk experience preferred.
• Excellent communication skills in English (spoken and written); other languages a plus.
• Basic IT knowledge and experience using ticketing systems is an advantage.
• Strong problem-solving skills and ability to remain calm under pressure.
• Willing to work in a fast-paced, customer-facing environment.
• Able to work shift or weekend duties if required.
  
  

• Seniority level Entry level

• Employment type Contract

• Job function Information Technology
• Industries Staffing and Recruiting

Referrals increase your chances of interviewing at Peoplebank by 2x

Johor Baharu, Johore, Malaysia $30,000.00-$42,000.00 4 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We are seeking a committed and customer-focused Helpdesk Support Specialist to provide first-level technical support across multiple channels.

• Opportunity to contribute to national-level digital services.
• Exposure to government IT operations and service delivery standards.
• Salary up to $3,000 + AWS.

Responsibilities:

• Respond to user queries via hotline, email, chatbot, online forms, portal, or case management systems.
• Perform basic troubleshooting based on established SOPs and user guides.
• Escalate unresolved issues to the next level of support and ensure timely resolution in accordance with Service Level Agreements (SLAs).
• Identify and escalate recurring issues or potential system gaps to the team lead for further investigation.

Requirements:

• Nitec/ Diploma in Computer Science, Information Technology, or a related field
• Minimum of 2 years of working experience in technical helpdesk operations.
• Prior experience in a government technology agency will be an added advantage
• Strong command of written and spoken English to support users effectively

Interested candidates may click on apply or apply via email to (indicating Job ID J58681 for faster processing).

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781

COMPANY OVERVIEW

Our client is a major Japanese company and looking to meet with ICT Support engineers to provide technical support to the Singapore team.

JOB RESPONSIBILITIES

• System & Infrastructure Management : Oversee installation, configuration, and monitoring of operating systems, servers, and system tools to ensure optimal performance and availability.

• User Device Setup : Handle setup and maintenance of laptops, desktops, printers, phones, scanners, and corporate software.

• Administration Tasks : Manage Windows OS, Active Directory (AD), Office 365, and file servers; register users across group companies.

• Network Support : Monitor and troubleshoot LAN and WiFi networks.

• Helpdesk Support : Provide first and second-level user support, manage helpdesk tickets, and ensure timely updates and resolutions.

Education : Degree or Diploma with major in IT, system engineer, computer science, or related field.

Experience :

• Basic knowledge about Windows OS.

• Excellent problem solving and trouble shooting skills.

• Previous experience in providing technical support for software, hardware, network.

EA License Number: 90C3026
EA Personnel: R1985155
Rui Watanabe

COMPANY OVERVIEW

Our client is a major Japanese company and looking to meet with ICT Support engineers to provide technical support to the Singapore team.

JOB RESPONSIBILITIES

• System & Infrastructure Management : Oversee installation, configuration, and monitoring of operating systems, servers, and system tools to ensure optimal performance and availability.
• User Device Setup : Handle setup and maintenance of laptops, desktops, printers, phones, scanners, and corporate software.
• Administration Tasks : Manage Windows OS, Active Directory (AD), Office 365, and file servers; register users across group companies.
• Network Support : Monitor and troubleshoot LAN and WiFi networks.
• Helpdesk Support : Provide first and second-level user support, manage helpdesk tickets, and ensure timely updates and resolutions.

Education : Degree or Diploma with major in IT, system engineer, computer science, or related field.

Experience :

• Basic knowledge about Windows OS.
• Excellent problem solving and trouble shooting skills.
• Previous experience in providing technical support for software, hardware, networ.

EA License Number: 90C3026
EA Personnel: R1985155
Rui Watanabe

• Salary: $3,000 - $3,800
• Mon to Friday: 8am to 5pm
• Alternate Saturday 8am to 12pm (WFH)
• Location: Penjuru Lane (Transport provided @Jurong east）

Job Responsibilities

• IT support etc. (troubleshoot of email issues or computer issues) inclusive of software installation, PC, internet, and copier machine maintenance.
• Maintain the company’s network and firewall.
• Keep update record for company’s desktop and laptop, IT software and related property.
• Liaise with software providers to update company ERP software and other software integration and maintenance.
• To maintain an up-to-date database of company IT related.
• Work as administrator of the software and mentor for staffs training on using the IT system.
• Assist for draft and submission of IT reports, related data summary report, such as purchase information, sales information etc.
• Assist in ISO document preparation and participate in the audit.
• Miscellaneous administration work.

Job Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in IT or equivalent
• At least 2 year(s) of working experience in the related field is required
• Good software knowledge and manage ERP data base skill required

Interested personnel kindly send your CV to WhatsApp: 88567364(Ethan)

Han Meng Zhuo | Reg No: R25138931

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

COMPANY OVERVIEW

Our client is an IT consulting and system integrator company from Japan.

JOB RESPONSIBILITIES

Responding to IT support requests from users (via email, phone, and tickets)

• Basic troubleshooting for Microsoft 365, Windows PCs, and business applications
• Initial problem identification and escalation
• Maintaining FAQs and knowledge bases

JOB REQUIREMENTS

Education : Degree with major in IT, system engineer, computer science, or related field.

Experience :

• Experience in any of the IT Support/Helpdesk/Desktop/Customer Support or related positions

• Basic operational knowledge of Microsoft 365 and Windows PCs

• At least basic communication skill in Japanese is required in order to communicate with Japanese stakeholders

• Basic knowledge of ITIL is a plus

Apply online for more information about this opportunity.

JAC Recruitment Pte. Ltd.
EA License Number: 90C3026
EA Personnel: R1985155
Rui Watanabe

#LI-JACSG

Are you a highly motivated individual with a passion for innovation and client success? We're seeking a Technical Sales & Service Specialist to be at the forefront of our customer engagement, blending your engineering expertise with a drive to build lasting relationships.

In this dynamic role, you'll empower our clients by

Job Description:

• Forging Strong Partnerships: Cultivate deep relationships with clients, becoming their trusted advisor. You'll leverage your technical background to truly understand their challenges and champion our cutting-edge solutions, providing vital sales and on-site support.

• Delivering Exceptional Service: Be the hero our customers count on! You'll expertly manage service requests, troubleshoot issues, and orchestrate seamless field visits. Plus, you'll proactively ensure their operations run flawlessly through meticulous preventive maintenance and SLA compliance.

• Driving Growth & Efficiency: Play a pivotal role in our success. From streamlining sales orders and coordinating deliveries to preparing impactful product demos, you'll optimize our processes and contribute directly to achieving our business goals.

• Shaping Our Future: Be an ambassador for our brand, exploring market trends, showcasing our innovative products, and collaborating with diverse teams to amplify our presence and impact. Your insights will help us lead the way!

Job Requirements:

• Qualifications: Diploma or Degree in Engineering (Electrical/Electronic/Telecommunication), Computer Science, IT, or related field.

• Experienced Professionals: Minimum of 2 years of experience in a similar role, preferably within the security or ELV industry. Preferably a proactive and meticulous individual with strong organizational and problem-solving skills.

• Aspiring Fresh Graduates: A strong passion for technology and an eagerness to learn about the electronic security industry are key. We provide comprehensive training and mentorship!

• Essential Skills: Excellent communication, interpersonal, and negotiation abilities with a strong customer service orientation.Certificate in Electrical or Electronics / Diploma in Electrical or Electronics