Senior Guest Relations Executive

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HOTEL NUVE URBANE PTE. LTD.

Senior Guest Relations Executive

HOTEL NUVE URBANE PTE. LTD.

Senior Guest Relations Executive

Islandwide

Full Time

Executive

2 years exp

Hospitality, Travel / Tourism

$2,400 to $2,700

$2,400 to $2,700 Monthly

HOTEL NUVE URBANE PTE. LTD.

Senior Guest Relations Executive MCF-2024-0636655

Islandwide

Full Time

Executive

2 years exp

Hospitality, Travel / Tourism

$2,400 to $2,700 Monthly 2 applications Posted 02 May 2024 Closing on 01 Jun 2024

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.
• Medical and Dental Benefits
• Birthday leave
• 2 off days per week
• Shift and meal allowances
• Revenue incentive
• Referral fee
• Overseas incentive Trip
• Opportunity to promote to manager

Job Requirements :

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• 1 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.

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Front Office

Restaurants

Spa

Pressure

Cashiering

Customer Satisfaction

Customer Service

Disposition

Decision Making

Back Office

Able To Work Independently

Hospitality

rc

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