Senior Executive / Assistant Manager, Dental Services

Full Job Description

Highlights

• Bachelor Degree in any discipline
• 2 years of relevant working experience (dental healthcare operations)
• Pleasant disposition, excellent interpersonal and communication (verbal and written) skills
• Strong analytical, people management and problem solving skills
• Ability to work independently and as a team with team leading experience
• Proficient in Microsoft Office applications
• Located at Jurong East

Job Responsibilities:
Manage feedback and complaint cases

• Overseeing the follow up of feedback and complaints on clinical matters
• Overseeing the handling of medico-legal complaints to ensure proper investigation and input from staff concerned and where relevant, seeking views and opinions from specialists.
• Co-ordinate with lawyers, Medical Insurers and where relevant, Dental Officers/Dental Surgeons’ insurers to ensure closure of case, after addressing concerns of patient and family members.

Manage clinical related issues

• Manpower related issues raised by Dental Heads
• Assist in coordination of renovations
• Inventory control
• Procurement
• Coordinate and prepare for DOPEX changeover
• Oral Health Promotion

Policies and Procedures

• Maintain JCI / ISO documents.
• Review and prepare policies, procedures and work instructions for clinical processes in order to facilitate patient safety and quality care.

Prepare and update reports, minutes and presentation slides

• Coordinate meetings (include logistics and booking of venue) and writing of minutes

Dental Intranet

• Maintain and update information on intranet