Senior Executive, Airlines Relation (Catering)

Full Job Description

About SATS – Feed and Connect Communities

SATS is Asia's preeminent provider of food solutions and a global leader in gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 201 locations and 23 countries across the Asia Pacific, UK, Europe, the Middle East and the Americas. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

KEY RESPONSIBILITIES

• Main point of contact for clients assigned
• Responsible to act on behalf of the client to ensure smooth delivery of services, via audits, random sampling exercises etc.
• Ensure that the operational departments carry out all new requirements or changes as and when required by the airlines
• Monitor airline inventory to ensure availability as well as to manage cabin crew voyage reports
• Coordinate airline scheduled and non-scheduled meal presentations
• Provide additional checks and balances on behalf of the airline for all products and services provided for the airline out of Singapore
• Relationship building with airline clients and enhance customer relations both at the local level in Singapore and at the HQ level
• Anticipating key account changes and improvements, and communicating with internal operational teams to pre-empt them
• Resolve key client issues and complaints
• Any other duties as assigned

KEY REQUIREMENTS

• Degree holder with at least 3 years of account management or operational experience background is preferred
• Firm and be able to think on the feet in order to manage the ground staff
• Possess effective communication skills with a drive to succeed
• Able to multitask and deliver results in a fast pace environment
• Sociable, passionate, committed and enthusiastic

SATS is a global leader in gateway services and Asia's pre-eminent provider of food solutions. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers, and institutions. With heartfelt service and advanced technology, we connect people, businesses, and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 210 locations and 27 countries across the Asia Pacific, UK, Europe, the Middle East and the Americas. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

SATS – Feed and Connect Communities

SATS is a global leader in gateway services and Asia's pre-eminent provider of food solutions. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers, and institutions. With heartfelt service and advanced technology, we connect people, businesses, and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 210 locations and 27 countries across the Asia Pacific, UK, Europe, the Middle East and the Americas. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

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