Reinsurance Client Support Specialist (Treaty Technician)

Full Job Description

Reinsurance Client Support Specialist (Treaty Technician)

What is in it for you?

• Be part of a reputable and recognized brand in the reinsurance industry by working with and learning from industry leading experts in the field.
• Unprecedented opportunity to meaningfully impact our clients and make a difference.
• Purpose-driven work where we partner with client organizations as their strategic advisor to help them meet the challenges of our time.
• World-class development opportunities to achieve your full potential.
• An inclusive work environment where diversity of skill, thought and insight fuels long-term growth.
• Great team environment with energetic and supportive colleagues.
• Access to Employee Resource Groups that provide mentorship and development opportunities.

We will count on you to be responsible for technical treaty matters:

• Entry of contractual information into system for premium invoicing.
• Review technical statements of accounts & claims advices from clients; process statements and billings according to departmental procedures.
• Attend to queries from clients, reinsurers, and related parties.
• Assist in the resolution of technical accounting and claims issues.
• Ensure timely responses to monthly Regional and Local Controllerships' revenue review queries and requests.
• Ensure procedures and documentation are in compliance with Guy Carpenter Professional Standards.
• Assess and submit client and/or reinsurer presentation materials
• Communications to resolve difficult questions and secure reinsurer agreements and payments of claims and account balances.
• Integrate Key Performance Indicators (KPIs) and other system tools to manage difficult transactional processes.
• Ensure assigned tasks are managed effectively and in a timely manner aligned to Service Level Agreements (SLAs) and provide services in an efficient, effective and regulatory compliant manner.
• Develop complex information on accounting/claims process for Request For Proposal (RFP) and sales opportunities in order to drive business growth.
• Manage settlement of funds to and from Client in a timely manner in order to ensure all applicable contractual payment terms; warranties and/or conditions are met.
• Implement processes to carry out reinsurance audit/reviews with clients and reinsurers and reviews open claims and/or premium activity, reconciles records in order to facilitate the review/audit process to ensure process quality.
• Collaborate with peers on challenging reinsurance developments
• Support and provide training, mentoring and guidance within the team and/or department for all aspects of reinsurance service processing, assist with trouble shooting and develop team resources.
• Establish and drive relationships with Brokers, Clients and Markets to understand issues in order to resolve problems and queries and review working practices.

What you need to have:

• Prior experience in processing Treaty technical accounts / claims in a reinsurance broking environment.
• Prior experience in the Reinsurance industry, specific experience in Treaty Reinsurance is highly desirable.
• Excellent verbal and written communication skills.

What makes you stand out:

• Curiosity to learn.
• Possess a positive attitude.
• Adaptability to thrive in complex environments.

Insurance

More than 10,000 employees

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, protect against — and recover from — the "what ifs" in life. In today’s increasingly uncertain global business environment, Marsh helps clients to survive and thrive.

We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world.

Since 1871 clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who span industries, enterprises of all sizes, and include individuals, multinational organizations, and government entities worldwide.

We are a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global professional services firm offering clients advice and solutions in the areas of risk, strategy, and people. With 60,000 colleagues worldwide and annual revenue exceeding $13 billion (as of Dec. 31, 2015), Marsh & McLennan Companies also include global leaders Guy Carpenter, Mercer, and Oliver Wyman.

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, protect against — and recover from — the "what ifs" in life. In today’s increasingly uncertain global business environment, Marsh helps clients to survive and thrive.

We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world.

Since 1871 clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who span industries, enterprises of all sizes, and include individuals, multinational organizations, and government entities worldwide.

We are a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global professional services firm offering clients advice and solutions in the areas of risk, strategy, and people. With 60,000 colleagues worldwide and annual revenue exceeding $13 billion (as of Dec. 31, 2015), Marsh & McLennan Companies also include global leaders Guy Carpenter, Mercer, and Oliver Wyman.

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