Program Manager- Client Experience

Full Job Description

BETA You can view this job in

Consulting, Customer Service, General Management

$12,000 to $14,000

$12,000 to $14,000 Monthly

SALT TALENT SEARCH PTE. LTD.

Program Manager- Client Experience MCF-2024-0647320

61 ROBINSON, 61 ROBINSON ROAD 068893

Contract

Manager

5 years exp

Consulting, Customer Service, General Management

$12,000 to $14,000 Monthly 32 applications Posted 04 May 2024 Closing on 03 Jun 2024

Salt Talent Search is looking for a Program Manager fior a 9 months extendable contract role this role will be managing small business owners having a keen eye for identifying process and workflow improvement opportunities; exceptional ability to drive results.

What Will You Do:

• Manage the process and framework for gathering customer experience inputs and insights for the APAC business.
• Manage Clients and experiences in EMEA region along with APAC
• Deliver strategic recommendations to business and cross-functional teams to enable small business growth across platforms e.g. customer journey mapping, product recommendations
• Chair large quality assurance calibration sessions with internal and external stakeholders, resolving differences and
• providing clarity to drive alignment
• Represent the voice of the customer internally by connecting research, data, and qualitative evidence to influence teams
• Monitor outsourced partners compliance, adherence, and productivity.
• Manage independent auditing programs and workforces.
• Utilize multiple customer listening posts (surveys, customer verbatim, focus groups, social media, etc.) to create a more
• reliable and sensitive customer feedback signal.
• Develop and assess customer experience through direct contact interactions and trend analysis.
• Sync with outsourced vendor partners to share insights, identify focus areas, and agree on actions.

What Will You Need:

• 5+ years of work experience in consulting, operational strategy or sales coaching
• Experience communicating and presenting insights and recommendations to executive teams
• Experience leading and influencing cross-functional teams and aligning partners to shared goals across EMEA and APAC
• Experience managing internal and external facing projects (sales development/strategy, training, communications marketing, account management)
• Operational and project management experience running strategic projects with cross-functional teams
• Experience utilizing customer sentiment and call logs to define sales development opportunities within vendor partners
• Experience shifting priorities, while maintaining organization and control
• As the person will be dealing with EMEA and APAC, european language like German/French along with English is good to have

If you think this is your ideal job, please hit the apply button or write to me at for a confidential discussion. Regret only shortlisted candidates will be notified. CEI No: R1659595 / EA No: 07C3147

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About the Company

Salt is a global, award-winning digital recruitment agency, connecting people and businesses within Creative, Marketing, Sales, and Technology. Over 200 consultants are “Creating Futures” around the world and change the lives of 1000s of people each year by helping them to start new roles in some of the most exciting start-ups, scale ups, agencies or large global powerhouses. We cover permanent as well as contract roles and have offices in Auckland, Austin, Cape Town, Dubai, Johannesburg, Hong Kong, Kuala Lumpur, London, Melbourne, New York, Singapore, and Sydney. Our services range from single hires to covering complete outsourcing solutions involving business change. We partner with our clients to find and place not only the best individual talent but also produce the most impressive and exciting digital teams across the globe. In New Zealand, our market coverage extends to Accounting & Finance, HR & Business Support, and Supply Chain & Operations. Salt recently acquired APAC-based specialist digital, tech, media, and sales firm, Xpand and talent agency Recruit Digital in South Africa in order to further increase our global talent services. Together with the new teams, we will have a stronger presence in the market as they join our vision in “Creating Futures” for our customers globally that will positively impact the digital economy. Whether you're looking for a new job or are hiring, get in touch!

The more skills you have, the better your job match.

Add these skills if you have them

Coaching

Account Management

Focus Groups

Customer Experience

Social Media

Quality Assurance

Auditing

Trend Analysis

Project Management

Customer Journey Mapping

Evidence

Consulting

Small Business

Calibration

Call Center

Surveys

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Salt is a global, award-winning digital recruitment agency, connecting people and businesses within Creative, Marketing, Sales, and Technology. Over 200 consultants are “Creating Futures” around the world and change the lives of 1000s of people each year by helping them to start new roles in some of the most exciting start-ups, scale ups, agencies or large global powerhouses. We cover permanent as well as contract roles and have offices in Auckland, Austin, Cape Town, Dubai, Johannesburg, Hong Kong, Kuala Lumpur, London, Melbourne, New York, Singapore, and Sydney. Our services range from single hires to covering complete outsourcing solutions involving business change. We partner with our clients to find and place not only the best individual talent but also produce the most impressive and exciting digital teams across the globe. In New Zealand, our market coverage extends to Accounting & Finance, HR & Business Support, and Supply Chain & Operations. Salt recently acquired APAC-based specialist digital, tech, media, and sales firm, Xpand and talent agency Recruit Digital in South Africa in order to further increase our global talent services. Together with the new teams, we will have a stronger presence in the market as they join our vision in “Creating Futures” for our customers globally that will positively impact the digital economy. Whether you're looking for a new job or are hiring, get in touch!

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