Ocean Export Executive

Full Job Description

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At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Key Duties/Responsibilities: -

• Perform A-Z tasks, handle full set of documents and follow up on Sea shipments.
• To ensure accurate and timely production of relevant export documentation and declarations (eg. HB/L, MBL, manifest, pre-alerts), customs declaration, Trade-net operations and billings.
• Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).
• Correspond and follow up on emails.
• Declaration and monitoring of bookings.
• Identify issues and provide resolutions; escalate to Department Manager when required.
• Handle complaints and dispute from customers and/or shipping lines.
• Perform ad-hoc duties/tasks as assigned by the Company.
• Ensure timely manifest to carrier.
• Ensure AMS/ENS/ISF/AED are filed within the stipulated timeline.

Billing Timeliness – 3 days after vessel ETD Billing Accuracy – 5% Tolerance Intercompany invoices – within 7 days upon receipt Auto Rate – 60% Milestones updates for Global account File closing – weekly Job recognition – 98% Paperless process

Job Requirements: -

• Possess “O” Level, Professional Certificate/NITEC, Diploma in Logistics/Transportation or equivalent.
• Minimum 3 years of experience in handling sea shipments in freight forwarding industry.
• Good command of English, communication skills and computer literacy (MS Office).
• Knowledge of using Trade-net, Cargowise system a definite advantage.
• Good customer service skills and a team player.
• Meticulous, committed and a fast learner.
• Positive and can-do attitude and ability to work under pressure to meet deadlines.
• Salary is negotiable and commensurate with candidate's experience.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit

You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Key Duties/Responsibilities: -

• Perform A-Z tasks, handle full set of documents and follow up on Sea shipments.
• To ensure accurate and timely production of relevant export documentation and declarations (eg. HB/L, MBL, manifest, pre-alerts), customs declaration, Trade-net operations and billings.
• Perform general shipping functions including system data entries.
• Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).
• Correspond and follow up on emails.
• Declaration and monitoring of bookings.
• Identify issues and provide resolutions; escalate to Department Manager when required.
• Handle complaints and dispute from customers and/or shipping lines.
• Perform ad-hoc duties/tasks as assigned by the Company.
• Ensure timely manifest to carrier.
• Ensure AMS/ENS/ISF/AED are filed within the stipulated timeline.
• KPI fulfillment;

Billing Timeliness – 3 days after vessel ETD Billing Accuracy – 5% Tolerance Intercompany invoices – within 7 days upon receipt Auto Rate – 60% Milestones updates for Global account File closing – weekly Job recognition – 98% Paperless process

Job Requirements: -

• Possess “O” Level, Professional Certificate/NITEC, Diploma in Logistics/Transportation or equivalent.
• Minimum 3 years of experience in handling sea shipments in freight forwarding industry.
• Good command of English, communication skills and computer literacy (MS Office).
• Knowledge of using Trade-net, Cargowise system a definite advantage.
• Good customer service skills and a team player.
• Meticulous, committed and a fast learner.
• Positive and can-do attitude and ability to work under pressure to meet deadlines.
• Salary is negotiable and commensurate with candidate's experience.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit

You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.

We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries.

We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.

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