GUEST SERVICES MANAGER

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AMARA SINGAPORE

GUEST SERVICES MANAGER MCF-2024-0144178

AMARA SINGAPORE, 165 TANJONG PAGAR ROAD 088539

Full Time

Executive

3 years exp

Hospitality

$3,000 to $3,300 Monthly 6 applications Posted 05 May 2024 Closing on 04 Jun 2024

• Spend ample time in lobby to welcome and solicit guests for feedback.
• Perform check-in and check-out duties. Assign room and prepare keys for check-in.
• Resolve guests complaints to their satisfaction.
• Patrol with Security the hotel premises to ensure orderliness.
• Responsible for the Guest Service Manager float and currency exchange.
• Process 3rd party charges such as credit card charges.
• Match bills with correspondence for billing to Corporate clients and Groups/Travel Agents.
• Walk VIP guests and bridal couple to the guestroom.
• Complete Daily Duty Manager log after each shift.
• Prepare Guest incident report
• Keep informed on all current matters and maintain complete and readily accessible files and records necessary for effective operation.
• Maintain close liaison with all other departments to ensure 100% guests satisfaction.
• Attend Department meetings and other meetings as required.
• Conduct daily roll call with the team. Assign, coordinate, and supervise work activities of team. Communicate activities, any problems and/or special information.
• Conduct OJT (On-the-Job) training for new and existing Associates on duty.
• Conduct performance appraisals for Associates and manage their performance by coaching and training them in accordance with established hotel standards.

JOB REQUIREMENTS:

• Good leadership skills
• Ability to multi-task in a demanding environment
• Excellent customer service, communication and interpersonal skills

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Coaching

Front Office

Ability to Multitask

Currency

Interpersonal Skills

VIP

Opera

Diplomacy

Customer Service

Directing

Hospitality

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The Amara Singapore is the flagship hotel of Amara Hotels & Resorts. Strategically located next to Tanjong Pagar MRT station in the thriving Central Business District, the hotel is within walking distance to fascinating Chinatown, the Tanjong Pagar Conservation District, key office towers, foreign banks, post offices, shops, as well as dining and entertainment establishments.

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