Ecommerce Executive

Full Job Description

Marketing Communications (Marketing & Communications)

• Develop and implement effective strategies to generate eCommerce sales on thecocoatrees.com and marketplaces (Shopee, Lazada and TikTok), including identifying target audiences, conducting market research, and creating compelling campaigns.
• Work with performance marketing agency to monitor and analyse website performance and customer data, identifying opportunities for improvement and optimization.
• Support day to day tasks that include creating and optimising product listings, ensuring accuracy, consistency, and keyword optimization to enhance discoverability and conversion rates.
• Develop and execute marketing campaigns to drive targeted website traffic and increase conversions. Support digital marketing operations, including products and campaign setup. Managing the briefing and reviewing of creative assets for marketing campaigns.
• Manage and update website content, design, and features, collaborating with the design and development teams to ensure a seamless user experience.
• Monitor competitor activity, pricing, and trends to identify opportunities and make informed business decisions.
• Conduct user testing to identify areas for improvement in website usability, customer journey, and overall user experience.
• Troubleshoot and resolve customer inquiries promptly and professionally.
• Generate monthly sales report and work with Finance Department for finance reporting, ensuring smooth financial accounting process.
• Support ecommerce administrative tasks as needed to ensure smooth operations.
• Forecasting inventory for ecommerce fulfilment and work with Warehouse Department to prevent out of stock situation.

REQUIREMENTS

• Degree in Business, Marketing or a related discipline preferred
• 2 to 3 years of ecommerce experience with proven track record of success in driving online sales
• Experience in using ecommerce platforms, including inventory management systems
• Strong understanding of web design, website architecture, and SEO principles to optimize website performance and visibility
• Strong attention to detail
• Strong analytical and problem-solving skills
• Good team player and able to work independently
• Excellent time management and organization skills with the ability to multi-task in a fast-paced environment
• Excellent verbal, written and interpersonal communications skills
• Ability to analyse & synthesise information and recommend actions
• Ability to work closely with cross-functional team members effectively and strive toward a unified vision
• Positive attitude, eagerness to learn, and openness to new ideas
• Self-motivation, strong work ethic, and ability to work independently

Your application will include the following questions:

Which of the following statements best describes your right to work in Singapore?

What's your expected monthly basic salary?

How many years' experience do you have as an eCommerce Executive?

Since the inception of Focus Network Agencies (FNA Group International) on 1 October 1991, Mr and Mrs Loo, together with a team of committed staff and partners, have steadfastly grown the business from a distributor of just 2 agency lines to a recognized leader in the distribution and retailing of chocolate and confectionery in the Asia Pacific realm.

Today, Group CEO Mr Paul Loo Lip Giam, continues to be at the helm of FNA’s outstanding growth in both travel retail and aggressive regional expansion. His charismatic leadership and strategic management have played a pivotal role in positioning FNA as the undisputed leader of the chocolate and confectionery business in Singapore and the region.

Complementary to his leadership is Executive Director, Mrs Esther Tang-Loo. She is the synergistic source of inspiration that drives and motivates both internal and external stakeholders.

Together, Mr and Mrs Loo forge a dynamic leadership that continues to drive and bring FNA’s business and brand portfolio to greater heights chocolate and confectionery distributors are looking for.

Since the inception of Focus Network Agencies (FNA Group International) on 1 October 1991, Mr and Mrs Loo, together with a team of committed staff and partners, have steadfastly grown the business from a distributor of just 2 agency lines to a recognized leader in the distribution and retailing of chocolate and confectionery in the Asia Pacific realm.

Today, Group CEO Mr Paul Loo Lip Giam, continues to be at the helm of FNA’s outstanding growth in both travel retail and aggressive regional expansion. His charismatic leadership and strategic management have played a pivotal role in positioning FNA as the undisputed leader of the chocolate and confectionery business in Singapore and the region.

Complementary to his leadership is Executive Director, Mrs Esther Tang-Loo. She is the synergistic source of inspiration that drives and motivates both internal and external stakeholders.

Together, Mr and Mrs Loo forge a dynamic leadership that continues to drive and bring FNA’s business and brand portfolio to greater heights chocolate and confectionery distributors are looking for.

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