Customer Service Executive

Full Job Description

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a full-time Customer Service Executive.

Customer ServiceExecutive are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

Job Responsibility:

• Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
• Assist in student enrolments (enquiries, assessments, registration, etc.)
• Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
• Establishing excellent rapport with parents, children and teachers
• Responsible for maintaining brand standards (image and presentation, safety and hygiene)
• Ensuring a positive and nurturing learning environment

Requirements:

• Training will be provided
• Customer-oriented (required)
• Bilingualism is an advantage
• 5-day work week
• 1 weekend and 1 weekday off
• Able to start work immediately
• Working location will be assigned
• Progressive salary increment
• 13th-month bonus
• Incentives and rewards
• Life insurance
• Career advancement, management trainee track included

Only short-listed candidates will be contacted for an interview.

Roles & Responsibilities

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a full-time Customer Service Executive.

Customer ServiceExecutive are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

Job Responsibility:

• Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
• Assist in student enrolments (enquiries, assessments, registration, etc.)
• Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
• Record keeping
• Establishing excellent rapport with parents, children and teachers
• Responsible for maintaining brand standards (image and presentation, safety and hygiene)
• Ensuring a positive and nurturing learning environment

Requirements:

• Training will be provided
• Proficient in standard English (required)
• Customer-oriented (required)
• Bilingualism is an advantage
• 5-day work week
• 1 weekend and 1 weekday off
• Able to start work immediately
• Working location will be assigned
• Available locations: Bukit Timah 896 Dunearn Road, , #01-13, Singapore 589472

Benefits:

• Progressive salary increment
• 13th-month bonus
• Incentives and rewards
• Personal accident insurance
• Hospitalisation insurance
• Life insurance
• Career advancement, management trainee track included

Only short-listed candidates will be contacted for an interview.

Summary of role requirements:

• Looking for candidates available to work:
  • Tuesday: Afternoon, Evening
  • Wednesday: Afternoon, Evening
  • Thursday: Afternoon, Evening
  • Friday: Afternoon, Evening
  • Sunday: Evening, Afternoon
• 1 year of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 01 June 2024
• Expected salary: $2,400 - $2,600 per month

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