Crystal Expert (In-Store Coach)

Full Job Description

Crystal Expert (In-Store Coach) page is loaded Crystal Expert (In-Store Coach) Apply locations Singapore, ION, SGP time type Full time posted on Posted Today job requisition id R-83205

At Swarovski, where innovation meets inspiration, our Field Coach is our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience.
We are searching for a curious and charismatic Field Coach to develop and coach Swarovski Crystal Experts (SCE) through varied classroom training and in-store coaching to elevate its brand image and consumer experience.

Join us if you are looking for a rewarding role within a diverse team that is pushing boundaries and shares your real passion for fashion and jewellery.
Be part of a truly iconic global brand, learn and grow with us. A world of wonder awaits you.

About the job
You are our brand advocate. In this role and together with the team, you will:
• Support Area Manager and partner with Customer Experience (CX) training team and cascade relevant training modules.

• To develop career development plan and motivate Swarovski Crystal Experts (SCE) through varied classroom and in-store training.

• Work alongside Store Managers to deliver best result in the area of commerciality and customer experience for increase in market share and enhanced brand image.

• Ensure training programs mandate under the Singapore Progressive Wage Model (PWM) are carried out.

• Accountable for the grooming standards of all Crystal Experts and maintaining visual merchandising of stores.

• To perform any other projects and assigned job duties from time to time and as mutually agreed.

• Based and rotate among all the stores in Singapore

About you
You are an amazing Field Coach and bring along the following:
• An excellent sense of fashion and a real passion for our brand and our products.
• Experience/keen interest in attainable luxury fashion/cosmetics/lifestyle brands.
• Highly motivated and with a strong focus on customer orientation. 
• Willingness to develop your career and grow with us.
• Previous retail experience.

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we’ll inspire the world of interior décor, fashion, culture, film and entertainment.

Recruitment Process at Swarovski 
You are just a few steps away from becoming a part of our World of Wonder.
Select the job that excites you the most, tailor your CV and submit your application. We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps.
If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test. You will have time to ask your questions too. 

CV Tips to Nail Your Dream Job
The first impression matters: make your two-page CV professional and aesthetic.
Add the most relevant details that reflect you are a great match for the role, focus on your skills, projects, achievements, results and education.
Tell us how well do you speak/write any other foreign languages.
We like to read the summaries of candidates’ profiles with goals and passions - they highlight your personality and motivation.
If you are at the beginning of your career journey, show your individuality and highlight the details that are relevant to the role (e.g. internships, voluntary or temporary jobs, online courses, certificates, year abroad exchange programs)

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