Client Management Executive (HarbourFront, 1 year contract)

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PERSOLKELLY SINGAPORE PTE. LTD.

Client Management Executive (HarbourFront, 1 year contract)

PERSOLKELLY SINGAPORE PTE. LTD.

Client Management Executive (HarbourFront, 1 year contract) MCF-2024-0645615

SINGAPORE LAND TOWER, 50 RAFFLES PLACE 048623

Contract

Executive

2 years exp

Admin / Secretarial, Customer Service

$3,300 to $3,800 Monthly 2 applications Posted 03 May 2024 Closing on 02 Jun 2024

• Support the team / department with daily client and operational requirements.
• Assist in the review of processes and workflows to identify opportunities for Continuous Improvement.
• Ensure all duties are carried out according to department’s Standard Operating Procedures (SOPs).
• Comply with Group and Company Procedures and Policies.

Responsibilities:

Operations

• Attend to stakeholders’ enquiries and process all submitted documents relating to shareholder services.
• Receive, check, sort, record and process all documents received from shareholder(s) or lodging agent(s) in accordance with the necessary procedures.
• Acknowledge and issue receipt(s) to shareholder(s) or lodging agent(s)
• Ensure documents and forms are replenished.
• Promptly, accurately, professionally, and courteously receive all telephone calls and enquiries and direct and/or relay and record messages accordingly.
• Process corporate actions, transfers, replacement cheques / certificates, proxy votes, and any other client / shareholders' instructions.
• Support client Shareholders' Meetings - registration and polling services.
• Proactive participation in projects
• Proactive participation in User Acceptance Tests
• Proactive updating of clients' information in the appropriate systems
• Know Your Client by developing an in-depth knowledge of their industry and key contacts.
• Provide high level of client service.
• Develop effective and differentiating servicing techniques that will serve to set us apart in the market and to build and maintain client loyalty.
• Proactively contact and communicate with clients regarding needs, experience, and preferences according to a predetermined program. File all correspondences.
• Identify opportunities to provide value added services to clients.
• Proactively communicate with interdepartmental executives to facilitate open communication of client needs, cross selling opportunities, effectively develop strategies and solutions to client requests and to establish open participation, accountability, and teamwork.
• Assist in accomplishing the company's goal to build long-term relationships with clients and other external stakeholders.
• Follow and be aware the importance of meeting current Service Level Agreements (SLAs), minimizing operational risk, resolving queries and complaints are efficiently and effectively with the necessary planning, and completing training to facilitate changes to the current environment, new clients, and improvements to the service delivery for existing clients.
• Escalate problems, errors and omissions to be dealt with immediately and in the most appropriate manner.
• Coordinate the change of current business processes, procedures, and external party interactions to facilitate the requirements of new clients. This will involve interaction directly with clients and other Entites
• Assist Senior Manager / Manager with the communication to all stakeholders at every level internally and externally.
• Assist in following up on outstanding and doubtful debts.

Function - Specific Activity

• Support a larger portfolio of clients. This can be in terms of number of clients, complexity, volume of work, etc.
• Carry out any other duties / projects that may from time to time be assigned by Managers / Senior Managers / Director.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients.

Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd.

Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam.

This progressive employer supports: Employment of Term Contract Employees Flexible Work Arrangements Grievance Handling Recruitment Practices Learn more

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