250 Helpdesk Support jobs in Collyer Quay
Butler (Hotel VIP/Customer Service)
Posted 17 days ago
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Job Description
JOB SCOPE
Butler Services offer personalized service with commitment to create unforgettable memories for our Guest at Marina Bay Sands. It provides 24-hour Butler service to our 63 Suites. It is a position that requires attention to detail, self-confidence and multi-task skills as critical qualities in Butler service. The main duties include Butler specific tasks representing other department such as In-room dining and housekeeping into a single position. Butler role also serve as a personal assistant with proficient computer skills, a Concierge who eloquent to offer guest’s preferred products and services. Butler is a one-stop service from simple tasks of proactively seeking assistance for repair to extravagant showcasing of creativity by organizing floral arrangements in the Suites or special celebration. The main duties of the Butler includes preparing the Suites for Arrival, In-stay and Departure; Meet & Greet Guests around the property; satisfying personal preferences and needs. Butler Services perform their duties with utmost purpose to make our VIP Guests happy and create unforgettable memories in most luxurious way.
Job Responsibilities
Accomplish Day to Day Operations
- Perform VIP Guest meet and greet and farewell process according to the set standard.
- Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore. Recommendations can be made to guests to enhance their stay in MBS and Singapore.
- Be able to escort guests within MBS premises: Hotel Point A to the Suite point B or other locations accordingly
- Offer Guest additional services to enhance the Butler personalize experience such as, hotel tour, suite rooming, explanation of services, unpacking and packing luggage.
- Adapt to changes and ensure adherence to organizational operating procedures and service standards.
- Work closely with relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining and any F&B venue to prepare and execute accordingly for Suite/VIP Guests.
- Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set Standards and to guest’s satisfaction.
- Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times.
- Service and clean all butler suites and rooms as well as provide turndown services.
- Handle floral set-up as well as daily amenity arrangements for all butler suites and rooms.
- Review in-house, arriving and departing guest suites and rooms on a daily basis.
- Be familiar with the set-up and functionality of all equipment in the suites.
- Take orders for in suite food and beverage, deliver and serve accordingly.
- Respond to guest requests and answer queries; able to do a quick research if answer is not readily available and professionally according to set standard.
- Respond to guest requests and liaise with other relevant departments such as Housekeeping, In-Room Dining, Bayfloral etc. in daily operations.
- Attend to service the suites and other assigned areas as needed, including but not limited to: food & beverage service, restocking product, equipment and supplies.
- Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed
- Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries and packages
- Pick up and record all pertinent data, guest preferences into guest profile as needed
Perform Service and Operational Excellence
- Exhibit exceptional customer service at all times to guests and fellow employees
- Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history is updated on Guest profile in individual folders and Opera system
- Recommend new ideas to enhance guest experience and revenue generation.
- Update services and identify potential challenges based on Guest experience
Apply Operational Risks
- Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
- Report and document special incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
- Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
- Respond emergency situations
- Respond to guest requirements as long as they are safe, legal and economically sound
- Able to understand Butler Services Risk assessment forms and assist the Manager on Duty to collect all specific details.
- Handle luggage/baggage lifting or other related requests such as moving the items or storing.
- Long period of standing, walking; seating or taking stairs may be required.
- Move operational equipment or other items may be requested. This includes constant movement with the Butler trolleys, pushing, carrying items. Able to perform under high stress level and able to deal with challenging Guests
Participate Employee Engagement
- Practice well-mannered and groomed as per company standard at all times
- Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
- Self -Motivate for continuous learning and development
Involve in Documentation, Financial and report management
- Attend scheduled departmental meetings as required.
- Review systems and processes for workflow and productivity improvement.
- Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Butler Team.
- Observe the usage of supplies to ensure that it’s within budget and minimize wastage.
- Contribute ideas in support of the company vision, mission, value and guiding principles
- Actively involve to sustainability programmes to drive organisational green initiatives
- Perform any other duties and responsibilities as and when assigned by Management
JOB REQUIREMENTS
Education
- Minimum GCE O Level
- Diploma or Bachelor Degree in Hospitality Management from a recognized institution is an advantage
Required Experience
- Minimum 1 year experience in the same capacity
- Good guest relation and problem solving skills
- Good planning and execution skills
- Ability to manage time, organize, good communication and motivational skills
- Meet the attendance guidelines of the job and adhere to departmental and company policies
Required Knowledge
- Proficient in the use of Property Management System and all relevant property management systems such as FCS, LIS
- Basic knowledge in Microsoft Office applications
- General knowledge is recommended: F&B; local activities; world culture is an advantage
Skills / Abilities / Presence
- Candidates must have a good command of spoken and written English, and any additional language is an advantage
- Pays attention to details and have strong customer service skills
- Mature, meticulous, resourceful, organized and able to work independently
- A team player and takes initiative to assist other Team Members when required
- Have impeccable follow-through; and “Can Do” attitude and mindset.
- Be willing to work any day and any shift
- Well-groomed and professional disposition.
- Self-confidence and charisma, able to engage in personal conversation with Guest in a professional manner
- Flexible mind-set and able to share ideas, projects to the team
- Computer skills is advised, able to run reports, create files and other documents
- Clear verbal communication skills
Helpdesk Support Engineer (CSO)
Posted today
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Job Description
1 day ago Be among the first 25 applicants
Job Title: Helpdesk Support Engineer
12 months contract Renewable
Open to Singaporeans Only
Job Summary: We are looking for a proactive and customer-oriented individual to join our team as a Helpdesk Support Engineer (1st Level Helpdesk) . The successful candidate will serve as the first point of contact for users via hotline, email, and chatbot channels, providing accurate information, initial troubleshooting, and timely resolution or escalation of issues.
Key Responsibilities
- Respond to inbound hotline calls from the public and provide first-call resolution wherever possible.
- Offer guidance and advice on common issues or enquiries in a professional and courteous manner.
- Log, escalate, and track issues that require further support from internal support/product teams.
- Ensure accurate documentation of each incident or service request in the ticketing system.
- Perform outbound callback to users who requested follow-up.
- Respond to customer queries via email and chatbot as assigned by the team leader.
- Collaborate with internal teams to ensure timely resolution of escalated requests.
- Maintain a high level of customer satisfaction through effective communication and service delivery.
- GCE 'O' Level / Diploma in any discipline.
- At least 1 year of customer service or helpdesk experience preferred.
- Excellent communication skills in English (spoken and written); other languages a plus.
- Basic IT knowledge and experience using ticketing systems is an advantage.
- Strong problem-solving skills and ability to remain calm under pressure.
- Willing to work in a fast-paced, customer-facing environment.
- Able to work shift or weekend duties if required.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Siti Zuriana Bee D/O Mohamed Yusoff
Team Lead – IT & Digital EA Personnel No: R23112335
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248 Seniority level
- Seniority level Entry level
- Employment type Contract
- Job function Information Technology
- Industries Staffing and Recruiting
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IT Support Engineer – Identity & Access Management IT Support, Data & Analytics - Technology Consulting (1 year contract) IT Support Specialist - FSI - 10k (AI / Digital initiatives) Information Security Analyst / IT Support EngineerJohor Baharu, Johore, Malaysia $30,000.00-$42,000.00 5 months ago
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#J-18808-LjbffrHelpdesk Support Engineer (CSO)
Posted 1 day ago
Job Viewed
Job Description
12 months contract Renewable
Open to Singaporeans Only
Job Summary: We are looking for a proactive and customer-oriented individual to join our team as a Helpdesk Support Engineer(1st Level Helpdesk) . The successful candidate will serve as the first point of contact for users via hotline, email, and chatbot channels, providing accurate information, initial troubleshooting, and timely resolution or escalation of issues.
Key Responsibilities:
- Respond to inbound hotline calls from the public and provide first-call resolution wherever possible.
- Offer guidance and advice on common issues or enquiries in a professional and courteous manner.
- Log, escalate, and track issues that require further support from internal support/product teams.
- Ensure accurate documentation of each incident or service request in the ticketing system.
- Perform outbound callback to users who requested follow-up.
- Respond to customer queries via email and chatbot as assigned by the team leader.
- Collaborate with internal teams to ensure timely resolution of escalated requests.
- Maintain a high level of customer satisfaction through effective communication and service delivery.
- GCE 'O' Level / Diploma in any discipline.
- At least 1 year of customer service or helpdesk experience preferred.
- Excellent communication skills in English (spoken and written); other languages a plus.
- Basic IT knowledge and experience using ticketing systems is an advantage.
- Strong problem-solving skills and ability to remain calm under pressure.
- Willing to work in a fast-paced, customer-facing environment.
- Able to work shift or weekend duties if required.
How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Siti Zuriana Bee D/O Mohamed Yusoff
Team Lead – IT & Digital
EA Personnel No: R23112335
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248 #J-18808-Ljbffr
Helpdesk Support Engineer (CSO)
Posted 1 day ago
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Job Description
Join to apply for the Helpdesk Support Engineer (CSO) role at Peoplebank
2 days ago Be among the first 25 applicants
Join to apply for the Helpdesk Support Engineer (CSO) role at Peoplebank
Get AI-powered advice on this job and more exclusive features.
Job Title: Helpdesk Support Engineer
12 months contract Renewable
Open to Singaporeans Only
Job Summary: We are looking for a proactive and customer-oriented individual to join our team as a Helpdesk Support Engineer (1st Level Helpdesk) . The successful candidate will serve as the first point of contact for users via hotline, email, and chatbot channels, providing accurate information, initial troubleshooting, and timely resolution or escalation of issues.
Key Responsibilities
- Respond to inbound hotline calls from the public and provide first-call resolution wherever possible.
- Offer guidance and advice on common issues or enquiries in a professional and courteous manner.
- Log, escalate, and track issues that require further support from internal support/product teams.
- Ensure accurate documentation of each incident or service request in the ticketing system.
- Perform outbound callback to users who requested follow-up.
- Respond to customer queries via email and chatbot as assigned by the team leader.
- Collaborate with internal teams to ensure timely resolution of escalated requests.
- Maintain a high level of customer satisfaction through effective communication and service delivery.
- GCE 'O' Level / Diploma in any discipline.
- At least 1 year of customer service or helpdesk experience preferred.
- Excellent communication skills in English (spoken and written); other languages a plus.
- Basic IT knowledge and experience using ticketing systems is an advantage.
- Strong problem-solving skills and ability to remain calm under pressure.
- Willing to work in a fast-paced, customer-facing environment.
- Able to work shift or weekend duties if required.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Siti Zuriana Bee D/O Mohamed Yusoff
Team Lead – IT & Digital EA Personnel No: R23112335
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248 Seniority level
- Seniority level Entry level
- Employment type Contract
- Job function Information Technology
- Industries Staffing and Recruiting
Referrals increase your chances of interviewing at Peoplebank by 2x
Sign in to set job alerts for “Help Desk Support Engineer” roles. IT Support, Data & Analytics - Technology Consulting (1 year contract)Johor Baharu, Johore, Malaysia $30,000.00-$42,000.00 4 months ago
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#J-18808-LjbffrHelpdesk Support Specialist (Public Sector)
Posted 1 day ago
Job Viewed
Job Description
We are seeking a committed and customer-focused Helpdesk Support Specialist to provide first-level technical support across multiple channels.
- Opportunity to contribute to national-level digital services.
- Exposure to government IT operations and service delivery standards.
- Salary up to $3,000 + AWS.
Responsibilities:
- Respond to user queries via hotline, email, chatbot, online forms, portal, or case management systems.
- Perform basic troubleshooting based on established SOPs and user guides.
- Escalate unresolved issues to the next level of support and ensure timely resolution in accordance with Service Level Agreements (SLAs).
- Identify and escalate recurring issues or potential system gaps to the team lead for further investigation.
Requirements:
- Nitec/ Diploma in Computer Science, Information Technology, or a related field
- Minimum of 2 years of working experience in technical helpdesk operations.
- Prior experience in a government technology agency will be an added advantage
- Strong command of written and spoken English to support users effectively
Interested candidates may click on apply or apply via email to (indicating Job ID J58681 for faster processing).
By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).
This authorizes us to:
- Contact you about potential opportunities.
- Delete personal data as it is not required at this application stage
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
Lee Wen Ying (Mattias) - R23112909
ScienTec Consulting Pte Ltd - 11C5781
IT Helpdesk/Technical Support
Posted 3 days ago
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Job Description
COMPANY OVERVIEW
Our client is a major Japanese company and looking to meet with ICT Support engineers to provide technical support to the Singapore team.
JOB RESPONSIBILITIES
- System & Infrastructure Management : Oversee installation, configuration, and monitoring of operating systems, servers, and system tools to ensure optimal performance and availability.
- User Device Setup : Handle setup and maintenance of laptops, desktops, printers, phones, scanners, and corporate software.
- Administration Tasks : Manage Windows OS, Active Directory (AD), Office 365, and file servers; register users across group companies.
- Network Support : Monitor and troubleshoot LAN and WiFi networks.
- Helpdesk Support : Provide first and second-level user support, manage helpdesk tickets, and ensure timely updates and resolutions.
Education : Degree or Diploma with major in IT, system engineer, computer science, or related field.
Experience :
- Basic knowledge about Windows OS.
- Excellent problem solving and trouble shooting skills.
- Previous experience in providing technical support for software, hardware, networ.
EA License Number: 90C3026
EA Personnel: R1985155
Rui Watanabe
IT Helpdesk Support [Onsite + Remote | Penjuru Location | Up to $3.8K] – EH03
Posted 10 days ago
Job Viewed
Job Description
- Salary: $3,000 - $3,800
- Mon to Friday: 8am to 5pm
- Alternate Saturday 8am to 12pm (WFH)
- Location: Penjuru Lane (Transport provided @Jurong east）
Job Responsibilities
- IT support etc. (troubleshoot of email issues or computer issues) inclusive of software installation, PC, internet, and copier machine maintenance.
- Maintain the company’s network and firewall.
- Keep update record for company’s desktop and laptop, IT software and related property.
- Liaise with software providers to update company ERP software and other software integration and maintenance.
- To maintain an up-to-date database of company IT related.
- Work as administrator of the software and mentor for staffs training on using the IT system.
- Assist for draft and submission of IT reports, related data summary report, such as purchase information, sales information etc.
- Assist in ISO document preparation and participate in the audit.
- Miscellaneous administration work.
Job Requirements
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in IT or equivalent
- At least 2 year(s) of working experience in the related field is required
- Good software knowledge and manage ERP data base skill required
Interested personnel kindly send your CV to WhatsApp: 88567364(Ethan)
Han Meng Zhuo | Reg No: R25138931
The Supreme HR Advisory Pte Ltd | EA No: 14C7279
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IT Support Engineer/Helpdesk - Japanese Speaking
Posted 1 day ago
Job Viewed
Job Description
COMPANY OVERVIEW
Our client is an IT consulting and system integrator company from Japan.
JOB RESPONSIBILITIES
Responding to IT support requests from users (via email, phone, and tickets)
- Basic troubleshooting for Microsoft 365, Windows PCs, and business applications
- Initial problem identification and escalation
- Maintaining FAQs and knowledge bases
JOB REQUIREMENTS
Education : Degree with major in IT, system engineer, computer science, or related field.
Experience :
Experience in any of the IT Support/Helpdesk/Desktop/Customer Support or related positions
Basic operational knowledge of Microsoft 365 and Windows PCs
At least basic communication skill in Japanese is required in order to communicate with Japanese stakeholders
Basic knowledge of ITIL is a plus
Apply online for more information about this opportunity.
JAC Recruitment Pte. Ltd.
EA License Number: 90C3026
EA Personnel: R1985155
Rui Watanabe
#LI-JACSG
Customer Service Engineer
Posted 1 day ago
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Job Description
Are you a highly motivated individual with a passion for innovation and client success? We're seeking a Technical Sales & Service Specialist to be at the forefront of our customer engagement, blending your engineering expertise with a drive to build lasting relationships.
In this dynamic role, you'll empower our clients by
Job Description:
Forging Strong Partnerships: Cultivate deep relationships with clients, becoming their trusted advisor. You'll leverage your technical background to truly understand their challenges and champion our cutting-edge solutions, providing vital sales and on-site support.
Delivering Exceptional Service: Be the hero our customers count on! You'll expertly manage service requests, troubleshoot issues, and orchestrate seamless field visits. Plus, you'll proactively ensure their operations run flawlessly through meticulous preventive maintenance and SLA compliance.
Driving Growth & Efficiency: Play a pivotal role in our success. From streamlining sales orders and coordinating deliveries to preparing impactful product demos, you'll optimize our processes and contribute directly to achieving our business goals.
Shaping Our Future: Be an ambassador for our brand, exploring market trends, showcasing our innovative products, and collaborating with diverse teams to amplify our presence and impact. Your insights will help us lead the way!
Job Requirements:
Qualifications: Diploma or Degree in Engineering (Electrical/Electronic/Telecommunication), Computer Science, IT, or related field.
Experienced Professionals: Minimum of 2 years of experience in a similar role, preferably within the security or ELV industry. Preferably a proactive and meticulous individual with strong organizational and problem-solving skills.
Aspiring Fresh Graduates: A strong passion for technology and an eagerness to learn about the electronic security industry are key. We provide comprehensive training and mentorship!
Essential Skills: Excellent communication, interpersonal, and negotiation abilities with a strong customer service orientation.Certificate in Electrical or Electronics / Diploma in Electrical or Electronics
Customer Service Engineer
Posted 1 day ago
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Job Description
Join to apply for the Customer Service Engineer role at Siemens Healthineers
Join to apply for the Customer Service Engineer role at Siemens Healthineers
Get AI-powered advice on this job and more exclusive features.
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Apply now for the position of Customer Service Engineer and you will play a critical role in delivering exceptional technical support and service solutions to our customers in the healthcare industry .
Your role:
- You will be well versed in one or more Diagnostic Imaging (X-Ray) or Advanced Therapies product line.
- You will play a part to build and strengthen Service Team competency in technical knowledge.
- You will foster development of relationship with customers to excel in Customer Satisfaction.
- You will perform installation, startup, maintenance, repairs, updates of all products within your area of expertise and assist with other products under supervision.
- You hold a successfully completed Diploma in a technical discipline such as Electronic, Electrical, Mechatronic, Biomedical Engineering or minimally Nitec with at least 3 to 5 years of relevant experience.
- You have knowledge of Operating Systems, Process Control Engineering and Networks Basics.
- Minimally 2 to 3 years of experience with Diagnostic Imaging or Advanced Therapies product line (preferred).
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at an equal opportunity employer, we welcome applications from individuals with disabilities.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.
To all recruitment agencies :
Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Medical Equipment Manufacturing, Hospitals and Health Care, and Biotechnology Research
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Warehouse Customer Service Representative Warehouse Customer Service Representative Warehouse Customer Service Representative Warehouse Customer Service Representative Warehouse Customer Service Representative Warehouse Customer Service Representative Warehouse Customer Service RepresentativeJurong West, West Region, Singapore 10 hours ago
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Technical Support Specialist (Payment Terminals & Solutions) Sales Support Engineer, 2-stroke Engine ServicesWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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