5 jobs in TLC Worldwide

Are you ready to join the world's premier MarTech solution?

⭐⭐⭐ WE ARE HIRING AN ACCOUNT MANAGER⭐⭐⭐

Background

TLC has become THE global MarTech solution to reward consumer behaviour with experiences.

Now operating from 14 worldwide hubs, the TLC Platform connects millions of consumers with over 150,000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.

At TLC, we know that experiences make life more rewarding!

We are looking for innovative, passionate and caring people to join our team and help us continue to build our success story!

Job Summary

As a TLC Account Manager (AM) you will be responsible for the management of key clients and their projects. The Account Manager will report to the COO and manage a portfolio of clients. As part of the Account Management team, you will be responsible for managing the delivery, performance and evaluating of campaigns across a wide range of sectors. This includes the management of tech teams, reporting, weekly contact with your clients and being commercially focused. You will need to maintain good knowledge of the industry, and strive for excellence.

You will work alongside other delivery teams, such as our Partnerships and Content Teams, and our Customer Service Teams. You will also support the sales team when required to.

Key Responsibilities

· To develop and maintain excellent relationships with client brands, demonstrating a good grasp of your clients industry and competitors, being able to provide a consultative and advisory role to your clients.

· To take ownership and project manage the production and development of campaigns from A-Z, ensuring they are delivered on time, on budget, and in line with customer service agreements. Including any third party requirements.

· To manage and implement project from writing copies, terms & conditions, consumer journey’s and user experience documents when required. Manage production of digital materials

· Produce timing schedules for internal and external parties and ensure they are followed. To anticipate, plan and meet deadlines ensuring you are able to think ahead and diagnose issues.

. Have eye for detail – you will take responsibility for ensuring that all work you are delivering is free from errors and produced to the highest standard. You will help ensure the team around you also delivers this level of attention to detail.

· Continually liaise with all internal departments - sales, Partnership, customer service, IT and creative

· To understand digital tracking, analytics, and measuring success against set benchmarks, and transforming data into insights.

· To keep on top of technological developments, and keep campaign production within house whenever possible.

· Collecting learnings across campaigns, and using them to maximise business and success in the future.

· Keeping your colleagues updates about the campaign status, and being responsible for delivering success.

· Be financially savvy and in control in all matters relating to spend on your projects by thinking commercially.

· To identify and act to develop further business with existing and new clients; to sell through excellent customer relationship skills.

· Have the ability to provide a consultancy/advisory role to your clients

Skills and Qualifications

· Project management skills (organization, prioritization, autonomy and pro-activity).

· Power point and Excel knowledge (e.g.: pivot table and vlook formula).

· Technologically focused, and savvy – willing to learn and use new technology.

· Data processing skills.

· Comfortable to speak publicly on conference call and over the phone.

· Excellent communication and interpersonal skills, ability to influence, presentation skills, degree educated or equivalent.

· Commercially focused.

· Confident working independently and collaboratively to deliver objectives.

Personal Attributes

· Natural ability to build good working relationships with people globally.

· Motivated, enthusiastic and has a positive attitude to work – thinks solutions rather than problems.

· Confident and has self-belief and takes the initiative to resolve outstanding issues.

· Attention to detail, sense of priorities and organisational skills are essential for this role.

· Proactive, approachable, able to inspire confidence and enthusiasm.

· Creative and innovative thinker, always willing to offer new suggestions and ideas.

· Diplomatic and professional at all times.

· Ability to work well with pressure.

· Ability to motivate teams and drive momentum.

Are you ready to join the world's premier MarTech solution?

⭐⭐⭐ WE ARE HIRING A BUSINESS DEVELOPMENT MANAGER⭐⭐⭐

TLC has become THE global MarTech solution to reward consumer behaviour with experiences. Now operating from 14 worldwide hubs, the TLC Platform connects millions of consumers with over 150,000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.

At TLC, we know that experiences make life more rewarding!

We are looking for innovative, passionate and caring people to join our team and help us continue to build our success story!

Job Purpose -

To develop new commercial business relationships leading to the generation of new income for the company. This will involve identifying new markets and business opportunities across the region. To grow existing relationships with clients to achieve further sales and maximise revenue.

This role requires a someone who is dynamic, sales driven, strategically minded and able to sell B2B at the highest level.

Core Deliverables

• Manage the sales process; generating leads; phone calls to introduce TLC products and services; presenting the pitch, asking questions and collecting data, solution pitch, negotiation and closing the sale
• Present TLC to potential clients through face to face meetings, telephone calls and emails and advise them on products, including forthcoming developments and special promotions
• Responsible for building a short/medium/long term sales pipeline in accordance with targets set
• Develop a thorough understanding of client objectives and business requirements, including return on investment objectives, response to tenders and gather for information
• Gather market and customer information
• Create client proposals and contracts and take full responsibility for their content and accuracy
• Develop and maintain relationships with clients through regular review meetings
• Develop a complete understanding of TLC products and pricing structures
• Ensure a complete and accurate brief is provided in all aspects of the sale including costs of the promotion and redemption rates when handing over the campaign to client services
• Fully understand TLC’s terms of business
• Estimate profit levels on all projects
• Ensure payment arrangements are agreed before work commences and that they are enforced
• On occasion, work with the client service and finance teams on cash collection on client

Skills & Knowledge

• Has proven sales experience; knows how to add value to the business by achieving sales
• Understands marketing processes and jargon and is able to take a consultative view with clients
• Experienced in communicating with clients in all forms of written and verbal communication and is able to listen
• Practiced in building effective working relationships with clients and work colleagues and uses these to add value to TLC and our clients and has a portfolio of client contacts
• Takes a commercial view when decision making in order to maximise the value to both TLC and the client

Are you ready to join the world's premier MarTech solution?

⭐⭐⭐ WE ARE HIRING AN OPERATIONS MANAGER⭐⭐⭐

Background

TLC has become THE global MarTech solution to reward consumer behaviour with experiences.

Now operating from 14 worldwide hubs, the TLC Platform connects millions of consumers with over 150,000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.

At TLC, we know that experiences make life more rewarding!

We are looking for innovative, passionate and caring people to join our team and help us continue to build our success story!

Job purpose

To project manage TLC campaigns from start through to completion and provide an excellent, ongoing service to clients, offering guidance and advice that results in successful campaign delivery. To build effective relationships with clients. To support the sales team with client pitches and bids and achieve repeat business through developing and maintaining excellent relationships with clients.

Core Deliverables

Project Management

• Take ownership of accounts and ensure delivery against all targets set
• Project manage the production and development of campaigns from brief to fulfilment and ensure they are delivered on time, to budget and in line with customer service agreements
• Manage and implement agreed projects, write creative copy, approve all creative briefs, proposals, printed and digital materials and ensure that written approval is given by the client before going to print
• Brief internal departments as appropriate, including sales, product development, design, web development and concierge
• Produce timing schedules for internal and external parties and ensure they are followed or adjusted where necessary
• To manage all campaign and third party information from the design to print
• Provide the optimum level of resources to meet project requirements whilst maximising the profitability of each account
• Source, brief, manage external suppliers, including printers, handling houses, translations
• Identify keylearning’s from campaigns and apply to future campaigns, and share with colleagues

Client Handling

• Develop and maintain excellent relationships with clients through regular contact, minimum of once a week, and build trust
• Have face to face contact with the client wherever possible
• Evaluate promotion effectiveness and review individual campaign performance against client objectives and attend any post-evaluation meetings with the client
• To anticipate and identify any potential problems and provide effective solutions
• Understand and liaise with other business units within TLC to provide the client with the appropriate mix of disciplines where required
• Determine and work to the clients preferred methods of communication and attend all client meetings and direct formal presentations as appropriate
• Attend client meetings with or without the sales team
• Act as an ambassador for clients services for TLC external clients and internal departments

Sales Support

• To identify and act on any opportunities to develop further business with existing and new clients; sell through excellent customer relationship skills
• Work with the sales team to support bids and assist them with pitches including job costing
• Keep sales team updated at key stages in the campaign delivery process

Commercial

• Ensure that payment arrangements and billing schedules are agreed before any work commences and that the arrangement is enforced, and assist with cash collection from the client
• Estimate profit level on all projects and ensure each one is delivered with minimum back end cost
• Fully understand TLC’s terms of business
• Optimise the profitability of campaigns and ensure promotions adhere to legal regulations

Skills & Knowledge

• Experience of delivering a consistently high standard of service in line with client expectations and provide valuable advice and guidance. Perceptive to client needs, able to adapt to change and quickly resolves any problems to the satisfaction of the client
• Considerable experience in managing large scale client facing projects; managing workflows; using available resources to best effect; and monitoring quality
• Practiced in developing effective working relationships with clients and knows how to influence others at all levels resulting in successful outcomes that are mutually beneficial to all parties. Able to build valuable relationships with internal work colleagues; provides support where needed; shares information, knowledge and ideas and treats people with respect
• Takes a commercial view when decision making in order to maximise the value to be gained from campaigns. Has an in-depth knowledge of the industry and remains aware of what competitors are doing.

Attitudes

• Motivated, enthusiastic and has a positive attitude to work
• Natural ability to build good working relationships with people
• Proactive, approachable, able to inspire confidence and enthusiasm
• Creative thinker, always willing to offer new suggestions and ideas
• Diplomatic and professional at all times